Retailer Service Quality and Customer Loyalty - Empirical Evidence in Vietnam

... Retail Service Quality on Customer Loyalty In examining the impact of service quality on customer loyalty of supermarket in Hanoi, R-square value indicates that 50.6% of variance in customer loyalty ... word-of-mouth marketing channel for the company Particularly, there are some studies concerning service quality and customer loyalty topics in Vietnamese...

Ngày tải lên: 31/10/2016, 20:18

... between Service quality, customer satisfaction and customer loyalty 2.2.1 Service quality and customer satisfaction Several researchers examine links between and among service quality, and satisfaction ... quality and customer satisfaction, service quality and customer loyalty, customer satisfaction and customer loyalty in Laos t...

Ngày tải lên: 11/11/2015, 08:32

... tục theo dõi tiến độ Xây dựng mối quan hệ mật thiết lâu bền với khách hàng Cảm ơn thầy bạn lắng nghe!!! Nhóm - PPNCKH AN EXAMINATION OF THE RELATIONSHIP BETWEEN SERVICE QUALITY DIMENSIONS, OVERALL ... lượng dịch vụ internet banking hài lòng họ ngân hàng lĩnh vực tương đối - Jun and Cai, 2001: thăm dò xác định khái niêm liên quan đến chất lượng dịch vụ internet ban...

Ngày tải lên: 26/06/2014, 12:08

... Graduate School of Business Administration Thesis A Study on the relationship between service quality and customer satisfaction in Hanoi’s tourism Tran Hong Hanh May, 2014 A Study on the relationship ... on the relationship between service quality and customer satisfaction in Hanoi’s tourism with a hope to give some assessment on...

Ngày tải lên: 05/07/2014, 10:08

... http://ssrn.com/abstract=1764343 The effect of mandatory audit firm rotation on audit quality and audit fees: Empirical evidence from the Korean audit market INTRODUCTION Whether audit firm rotation should be mandatory ... The effect of mandatory audit firm rotation on audit quality and audit fees: Empirical evidence...

Ngày tải lên: 06/01/2015, 19:43

... LIST OF ABBREVIATIONS VPBank: Vietnam Joint Stock Commercial Bank for Private Enterprises CJS Bank: Commercial Joint- Stock Bank CA's: Cronbach's Alpha VIF: Variance inflation factor CS: Customer ... characteristics In the fact, the types and sources of expectations are the same for end consumers and business customers, for pure service and prod...

Ngày tải lên: 17/03/2015, 13:25

... Relationship among Tourism Service Quality and Tourists Loyalty 15 3.2.4 Relationship among Customer Satisfaction, Tourism Service Quality and Tourists Loyalty 16 3.3 Measurements and Scale ... of guests at the five stars hotel in Vietnam and their loyalty to the hotel 3.2.3 Relationship among Tourism Service Quality and Tourists Loya...

Ngày tải lên: 06/04/2016, 18:01

... to evaluate the satisfaction of customer in general and student in academic institution in detail on website operation which attract customer at the first sight Aldwyn (2013) argues that usability ... terms of measures of user performance and satisfaction It also explains how measures of user performance and satisfaction can be used to measure how any component of...

Ngày tải lên: 02/08/2016, 08:18

... management in Vietnamese paint and coating industry? How these key success factors of TQM impact the result of implementing total quality management in Vietnamese paint and coating industry? 1.4 ... so many previous researches were written about the total quality management (TQM) and finding key factor success to result of implementing...

Ngày tải lên: 28/07/2014, 13:30

... ONLINE GAME SERVICE SATISFACTION AND PREFERENCE: AN EMPIRICAL STUDY OF VIETNAMESE ONLINE GAMING INDUSTRY In Partial Fulfillment of the Requirements of the Degree of MASTER OF BUSINESS ... EFA of Transaction Cost Analysis (TCA) with Satisfaction and Channel Preference 53 4.3.4 EFA of Service Quality (SERVQUAL) with Satisfaction and Channel Pr...

Ngày tải lên: 23/10/2015, 15:38

... the factors affecting the quality of the audit focused on a number of factors related to threats to the independence of auditors as : the importance of the customer, non -audit services, the auditor’s ... certain influence on the quality of audit activities of the audit firms at different levels Second, the research refers to a variety of...

Ngày tải lên: 29/07/2016, 01:27

... (Figure.3.3) that helps in identifying the relationship between cleaning service quality measures, customer satisfaction and customer loyalty in industry cleaning service In testing the proposed model, ... by proving enhanced quality service The aim of this study is to examine the relationship between service quality, customer satisfaction...

Ngày tải lên: 03/10/2014, 11:44

...  Anana Nique, 2007; Schiffman Kanuk (1997); Kamakura Novak, 1992; Lages Fernandes , 2005; Liu et al., 2009: giá trị cá nhân NHÓM 12 – ĐÊM – KH A 22 Trang TIỂU LUẬN PHƯƠNG PHÁP NGHIÊN CỨU KHOA ... et al., 2007; Ples hco and Baqer, 2008; Shankar et al., 2003; Bigne´ et al., 2008; Han et al., 2008; Martin-Consuegra et al., 2007; Henning-Thurau et al., 2002; Wong and Zhou, 2006; Story an...

Ngày tải lên: 05/06/2014, 12:45

... 2006, Vietnam Airlines officially became the member of International Air Transport Association and affirmed the quality of service bearing its international standard On 10/6/2010, Vietnam Airlines ... different as well as the customer expectations and satisfaction will be different The dual nature of service quality can affect its understanding and management A...

Ngày tải lên: 05/07/2014, 10:08

... •Mở rộng hiểu biết hài lòng lòng trung thành khách hàng •Bài nghiên cứu số nghiên cứu tiến hành kinh tế chuyển tiếp TỔNG QUAN LÝ THUYẾT VÀ CÁC GIẢ THUYẾT  Các nghiên cứu trước: • • Taylor ... cấu trúc yêu cầu nghiên cứu khoa học Mục tiêu nghiên cứu rõ ràng, cụ thể, diện nghiên cứu hẹp nên thiếu tính khái quát Giới hạn TP.HCM, nên mức độ đại diện không cao, chất lượng nghiên cứ...

Ngày tải lên: 03/04/2016, 12:52