Students satisfaction towards service quality a case of hochiminh city university of technical education

Ngày tải lên: 07/11/2012, 15:06

... material later, after they have mastered the basic grammar and vocabulary of the language The last one is the lack of adequate training HCC teachers may not have been adequately trained in the ... of Comparing and Contrasting approach: 30 % instead of 10% of the students say that they are very good at English The same thing applies to the students wh...

Ngày tải lên: 07/11/2012, 15:06

... Exploratory factor analysis An exploratory factor analysis was carried out to examine the factorial validity of the Bahasa Malaysia adaptation of the job performance items Exploratory factor analysis ... the English and Bahasa Malaysia version of the questionnaire We also discussed and verified the items with officers and clerical staff from the Malaysian public s...

Ngày tải lên: 11/09/2013, 11:44

... job satisfaction and job performance had particular interested due to the inconsistent finding the literature with regard to the factors affecting job satisfaction and job performance Especially, ... Human Resources Development in Danang city It is also discover the interrelationship between job satisfaction and job performance O The jo...

Ngày tải lên: 18/04/2014, 16:24

... dimensions quality Service quality and Service quality dimensions Service quality Service dimensions quality Service quality and Customer satisfaction Customer satisfaction Service quality Following ... The relationship between customer satisfaction and Service quality for this study If customers agree that they are satisfied and give th...

Ngày tải lên: 07/05/2014, 09:59

... COMPREHENSION STRATEGIES: A CASE OF 10TH FORM STUDENTS (NGHIÊN CỨU CÁCH HỌC SINH SỬ DỤNG CÁC CHIẾN LƯỢC ĐỌC HIỂU: TRƯỜNG HỢP C A HỌC SINH LỚP 10 TRUNG HỌC PHỔ THÔNG) M .A MINOR PROGRAMME THESIS ... this study ii ABSTRACT This is the study on students use of reading comprehension strategies The target population is the 10th form students at Pha...

Ngày tải lên: 02/03/2015, 14:22

... IN ENGLISH SPEAKING LESSONSA CASE OF TOAN THANG HIGH SCHOOL (ĐIỀU TRA VỀ TÍNH TRẦM LẶNG C A HỌC SINH TRONG CÁC GIỜ NÓI TIẾNG ANH - ĐIỂN CỨU TẠI TRƯỜNG THPT TOÀN THẮNG) M .A MINOR PROGRAMME THESIS ... thanks Finally, I am greatly thankful to my family and friends, who are forever a great source of support and encouragement ii ABSTRACT Realizing many 11th g...

Ngày tải lên: 02/03/2015, 14:30

... LIST OF ABBREVIATIONS VPBank: Vietnam Joint Stock Commercial Bank for Private Enterprises CJS Bank: Commercial Joint- Stock Bank CA's: Cronbach's Alpha VIF: Variance inflation factor CS: Customer ... characteristics In the fact, the types and sources of expectations are the same for end consumers and business customers, for pure service and prod...

Ngày tải lên: 17/03/2015, 13:25

... service quality for Techcombank card service  To provide recommendations and solutions for Techcombank to improve customer service quality for Techcombank card service  Scope of work The scope of ... is service quality and how to improve service quality The research scope is also for card customer service of TECHCOMBANK  Methodology Th...

Ngày tải lên: 26/03/2015, 08:54

... from the preliminary study, from which I build the model of insurance service quality as follow: Reliability of insurance service Responsiveness of insurance company Insurance service quality Service ... systematizes the theories regarding services and the nature of the service; points out the different views about service quality, service quality fa...

Ngày tải lên: 26/03/2015, 08:54

... A CASE OF 10TH- FORM STUDENTS AT HOẰNG HOÁ HIGH SCHOOL ( Nghiên cứu dè dặt, nói học sinh lớp 10 trường THPT Hoằng Hoá học nói Tiếng Anh) M .A MINOR PROGRAMME THESIS Field: English Language Teaching ... data analysis indicated that at HH4 high school, 67% of the teachers often used Grammar- Translation method to teach the speaking skill They...

Ngày tải lên: 28/03/2015, 08:53

... Summarizing Identifying parts of speech Paraphrasing Sequencing Matching paragraph headings with paragraphs in the reading passage The reading passage on Insomnia has Skimming for paragraphs (A ... and law Activities - giving reading entries -warming up (presenter) -reading the text - Making presentations -Discussing and asking new words - discussing the theme,...

Ngày tải lên: 28/03/2015, 10:27

... PROFICIENCY THROUGH EXTENSIVE READING IN AN IELTS PREPARATION COURSE - A CASE OF THE 3rd YEAR ENGLISH MAJORS AT HANOI UNIVERSITY OF INDUSTRY (Phát triển khả đọc thông qua đọc mở rộng cho kh a học tiền IELTS ... that by other 30 students who had just followed the traditional reading program All the participants were third year English ma...

Ngày tải lên: 28/03/2015, 10:28

... MEASURING CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF THE MATERNITY HOSPITAL IN HO CHI MINH CITY In Partial Fulfillment of the Requirements of the Degree of MASTER OF BUSINESS ADMINISTRATION ... topic: MEASURING CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF THE MATERNITY HOSPITALS IN HO CHI MINH CITY Research object...

Ngày tải lên: 23/10/2015, 15:38

... “disconfirmation paradigm” of SERVQUAL measures customer satisfaction instead of service quality SERVQUAL is based on a disconfirmation paradigm rather than an attitudinal paradigm; and a SERVQUAL fail ... service quality? - What are recommendations to top management team regarding to these factors of educational service quality for increasing students satisfaction r...

Ngày tải lên: 23/10/2015, 15:38