customer satisfaction modeling and analysis a case study

... customer s need and demand the most importance and challenge Managing... price and quality Therefore, banks today have moved away from a transactional-based marketing approach to a relationship ... customer satisfaction. .. of Determinants of individual customer satisfaction at Maritime Bank His research area was individual customers who had current and saving accounts at Maritime ... Customer satisfaction becomes an effective tool that banks can use to gain a strategic advantage and survive... literature about the distinction between service quality and satisfaction

Ngày tải lên: 26/05/2015, 08:32

... in email and telephone interview Collected data was analyzed by using SPSS 16.0 Main analyses were exploratory factor analysis, correlation, reliability with Cronbach’s Alpha, multiple linear regression ... regression analysis 25 3.3 CHAPTER SUMMARY 25 CHAPTER 4: DATA ANALYSIS AND FINDINGS 26 4.1 SAMPLE CHARACTERISTICS 26 4.2 DATA ANALYSIS 28 4.2.1 Descriptive statistics ... and customer satisfaction 40 4.5.1.2 The relationship between price and customer satisfaction 40 4.5.1.3 The relationship between customer expertise and customer satisfaction

Ngày tải lên: 16/09/2020, 23:26

... regression analysis 25 3.3 CHAPTER SUMMARY 25 CHAPTER 4: DATA ANALYSIS AND FINDINGS 26 4.1 SAMPLE CHARACTERISTICS 26 4.2 DATA ANALYSIS 28 4.2.1 Descriptive statistics ... satisfaction SPSS: Statistical package of social science Std Deviation: Standard Deviation TAN: Tangible dimension VIF: Variance Inflation Factor TIEU LUAN MOI download : skknchat@gmail.com APPENDIX ... and customer satisfaction 40 4.5.1.2 The relationship between price and customer satisfaction 40 4.5.1.3 The relationship between customer expertise and customer satisfaction

Ngày tải lên: 17/07/2022, 20:18

... than which of other banks INT3 Lending interest rate and fee are stipulated clearly and reasonably LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com V/ Your satisfaction with mortgage ... SAF: Customer satisfaction SPSS: Statistical package of social science Std Deviation: Standard Deviation TAN: Tangible dimension VIF: Variance Inflation Factor LUAN VAN CHAT LUONG download : add ... 39 Table 4.14: ANZ mortgage customer perception 41 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com LIST OF ABBREVIATIONS ANZ: ANZ Bank Vietnam Ltd CLM: Customer Lending Manager

Ngày tải lên: 30/11/2022, 15:51

... ultimate goal of these public organizations as they have to play different roles such as facilitator, pace setter and socio-economical developer (Arawati, Baker & Kandampully, 2007) 9|Page The customer ... quality variables named as tangibility, reliability, competence, access and empathy The results indicated that tangible and competence have strong positive effect on customer satisfaction Finally, ... solved Criteria : Understanding customer 31 The bureaus always pay attention to each customer 32 The staff in bureaus always care for each customers 33 They understand clearly customers’ requirements

Ngày tải lên: 03/08/2017, 21:25

... such as STATA™, SPSS™, and SAS™ Structural equation modeling allows for social scientists to deal with latent variables and complex path analysis The technique involves simultaneously estimating ... additional landfills Landfill development and expansion is gradually consuming land that could be used for farming or other purposes; and furthermore, landfill pollutes the aquifer below it and ... those variables are not consistent across the examined studies And as a result, the meta -analysis indicates that this group of variables remains a “poor collection of predictors.” A review of a number

Ngày tải lên: 03/02/2020, 22:55

... ultimate goal of these public organizations as they have to play different roles such as facilitator, pace setter and socio-economical developer (Arawati, Baker & Kandampully, 2007) 9|Page The customer ... quality variables named as tangibility, reliability, competence, access and empathy The results indicated that tangible and competence have strong positive effect on customer satisfaction Finally, ... solved Criteria : Understanding customer 31 The bureaus always pay attention to each customer 32 The staff in bureaus always care for each customers 33 They understand clearly customers’ requirements

Ngày tải lên: 31/12/2020, 06:53

... quality variables named as tangibility, reliability, competence, access and empathy The results indicated that tangible and competence have strong positive effect on customer satisfaction Finally, ... ultimate goal of these public organizations as they have to play different roles such as facilitator, pace setter and socio-economical developer (Arawati, Baker & Kandampully, 2007) 9|Page TIEU ... inefficient ways For example, the administrative procedures using at governmental agencies in Vietnam in general and Dong Nai in particular are bulky and complex that are affecting the management

Ngày tải lên: 16/07/2022, 08:46

... and JavaServer Pages. Chapter 4,“XML and XSLT: Xerces and Xalan,” introduces Xerces, a DOM and a SAX parser, and Xalan, an XSLT and XPATH processor. Chapter 5,“BonForum Chat Application: Use and ... “.;c:\jakarta-tomcat\lib\servlet.jar;” ➥ de/tarent/forum/OutputChatMessagesTag.java -d /classes javac -classpath “.;c:\jakarta-tomcat\lib\servlet.jar;” ➥ de/tarent/forum/OutputDebugInfoTag.java -d /classes javac -classpath “.;c:\jakarta-tomcat\lib\servlet.jar;” ➥ de/tarent/forum/NoCacheHeaderTag.java ... Introduction and Requirements 2 An Environment for Java Software Development 3 Java Servlets and JavaServer Pages: Jakarta Tomcat 4 XML and XSLT: Xerces and Xalan 5 bonForum Chat Application: Use and...

Ngày tải lên: 14/12/2013, 22:15

... c:\jakarta-tomcat\classes;c:\jakarta- tomcat\lib\ant.jar;c:\jakarta-tomcat\lib\jaxp.jar;c:\jakarta- ➥ tomcat\lib\servlet.jar;c:\jakarta-tomcat\lib\parser.jar;c:\jakarta-tomcat\lib\we ➥ bserver.jar;c:\jakarta-tomcat\lib\jasper.jar;c:\jakarta- ➥ tomcat\lib\xalanservlet.jar;c:\jakarta-tomcat\lib\xerces.jar;c:\jakarta- ➥ tomcat\lib\xalanj1compat.jar;c:\jakarta-tomcat\lib\aaxalan.jar;c:\jdk1.3\lib\too ➥ ls.jar 2001-05-23 ... c:\jakarta-tomcat\classes;c:\jakarta- tomcat\lib\ant.jar;c:\jakarta-tomcat\lib\jaxp.jar;c:\jakarta- ➥ tomcat\lib\servlet.jar;c:\jakarta-tomcat\lib\parser.jar;c:\jakarta-tomcat\lib\we ➥ bserver.jar;c:\jakarta-tomcat\lib\jasper.jar;c:\jakarta- ➥ tomcat\lib\xalanservlet.jar;c:\jakarta-tomcat\lib\xerces.jar;c:\jakarta- ➥ tomcat\lib\xalanj1compat.jar;c:\jakarta-tomcat\lib\aaxalan.jar;c:\jdk1.3\lib\too ➥ ls.jar 2001-05-23 ... this watermark. 54 Chapter 3 Java Servlets and JavaServer Pages: Jakarta Tomcat Take a look at this API page, and you will see the top-level logical design of Java servlets and JSPs. 3.7.2 Learning...

Ngày tải lên: 14/12/2013, 22:15

... realized that it was easier to create a different JSP page to handle each three-part command than it was to continually revise a Java servlet so that it could parse each command and act accordingly.The ... database management system because handling chat data is an obvious job.We decided against that for several rea- sons. One is that we did not want to assume that all our readers are familiar ... value=“<tree><topic>Chess Players Chat</topic><moderator>Harvey Wilkinson</moderator></tree>”> Notice that...

Ngày tải lên: 14/12/2013, 22:15

... for a bonForum user to become a host by starting a chat and then re-enter the same chat as a guest.The problem is that that user then loses the capability to again be a host of that chat. Having ... Displaying and Selecting Chat Subjects As you have read, our implementation began as a system involving many JSP docu- ments, which used custom tags to access an XML data-interface object and an ... bonForumXML (a ForestHashtable ) as a string. Now we decided to make it the input XML stream for the Xalan XSLT processor as part of our TransformTag class. Displaying the available chats would mean...

Ngày tải lên: 14/12/2013, 22:15

... the applet parameters right on the _robot page? Using the same target parameter as we did in the last section as an example, that would mean doing this: <jsp:param name=”target” value=”display”/> The ... to each JSP-produced page of a bonForum instance. The incoming request parameters are validated and made available to the Web application in whatever scope is appropriate.We will give two examples ... can be associated with a particular destination and bonForumCommand processing. That will help create more complex combinations of the bonForum chat logic, by making one more variable available...

Ngày tải lên: 14/12/2013, 22:15

... // (and equal to chatSubject) nameAndAttributes = “sessionID_”; nameAndAttributes += sessionId; nameAndAttributes += “_”; nameAndAttributes += creationTimeMillis; nameAndAttributes += “ chatTopic=\””; nameAndAttributes ... changeChatActorRating( ) Method A command available to chat hosts (and someday to guests as well) allows them to rate other actors in their chat.The TransformTag is used to display XSLT-generated ... there are two such XSLT classes, one for Xalan-Java 1 and one for Xalan- Java 2. Simplifying greatly, here are the statements called by the TransformTag class to get its XML database in a string: private...

Ngày tải lên: 14/12/2013, 22:15

... will assume as it translates the tag that these variables are available as page attributes. Later, when we look at the translated Java code for a Tag Handler instance, you can see where the value ... bean from Tag Handler classes, and there are different ways to manage that. A bean can even be made into a tag handler itself, simply by implementing the Tag interface.We make our bean available ... bonForumStore application attribute from inside the tag-handler classes for the outputPathNames , outputChatMessages , and transform tags. We do that only once per Tag Handler class using a static variable...

Ngày tải lên: 14/12/2013, 22:15