Key successful factors in customer relationship management FPT Software case study.PDF
Customer relationship management
... your ticket to success Customer Relationship Management Defined Customer Relationship Management is a comprehensive approach for creating, maintaining and expanding customer relationships Let’s ... vii Customer Relationship Management Is Not an Option Customer Relationship Management Defined Technology Does Not Equal Strategy The Power of CRM CRM Success Factors CRM...
Ngày tải lên: 23/10/2013, 05:15
Customer Relationship Management
... your ticket to success Customer Relationship Management Defined Customer Relationship Management is a comprehensive approach for creating, maintaining and expanding customer relationships Let’s ... vii Customer Relationship Management Is Not an Option Customer Relationship Management Defined Technology Does Not Equal Strategy The Power of CRM CRM Success Factors CRM...
Ngày tải lên: 26/10/2013, 16:15
Strategic plan for applying customer relationship management in Vietnam joint stock commercial bank for private enterprises
... now seeing a decline in number but an increase in scale for each member Joint- Venture Bank, foreign bank branches: Joint- Venture Banks and 27 foreign bank branches are in operation in Vietnam ... However, VPBank is opposing increasing competition of Joint Stock competitors in order to exist and development Moreover, I have been working in VPBank, one of the first...
Ngày tải lên: 26/11/2013, 20:57
Tài liệu Giải pháp Quản trị Quan hệ Khách hàng (Customer Relationship Management - CRM) docx
... hàng bạn hoạt động marketing Quản lý Luồng Công việc (Workflow) Hỗ trợ khách hàng & Dịch vụ Cho phép tự động hoá quy trình bán hàng, tiếp thị, hỗ Gồm tính Hỗ trợ Khách hàng Quản lý dịch trợ khách ... thống kích hoạt tính quản lí chu trình bán hàng liên lạc, giai đoạn bán hàng khả phân tích, cách tích hợp tính Quản lý Đặt hàng phân tích đối thủ, dự báo thời gian bán...
Ngày tải lên: 09/12/2013, 21:15
Tài liệu Application of Knowledge Management Technology in Customer Relationship Management pptx
... acquiring or generating this knowledge by monitoring the activities of customers and other players in the industry The knowledge codification & storage process involves converting knowledge into ... accessing necessary information, resolving inconsistencies in the Knowledge and Process Management retrieved information, filtering away irrelevant and unwanted information, and inte...
Ngày tải lên: 24/01/2014, 00:20
Tài liệu Oracle - Building A Banking Customer Relationship Data Warehouse - A Case Study - White Paper (pdf) pptx
... Enterprise Data Warehouse Logical Data Model Finalize MIS data mart logical data model Define data Implementation Road schedules warehouse map and Paper #132 / Page Data Warehouse and Business ... presentation layer accessed the Data Warehouse, as well as, Data Marts • The Hub component (Extraction Layer) fed data to the ODS, as well as, the Data Warehouse Extra...
Ngày tải lên: 24/01/2014, 06:20
báo cáo sinh học:" Health workforce development planning in the Sultanate of Oman: a case study" pdf
... affairs, education and training affairs and administrative affairs The team leader made it a point to interact closely with all relevant officials of the Ministry, such as national and regional directors ... Directorate-General of Health Affairs and the regional directorates-general (workforce utilization) As an organizational imperative, the Ministry placed the health w...
Ngày tải lên: 18/06/2014, 17:20
Customer Relationship Management: The Winning Strategy in a Challenging Economy pot
... Dynamics CRM CRM: The Winning Strategy in a Challenging Economy And compared to setting up a new manufacturing plant, aggressively hiring new sales and customer service representatives, or raising ... methodology and streamlining execution Organizations can model each stage in the sales process, define an ideal flow, and ensure that all criteria are met and data captured...
Ngày tải lên: 27/06/2014, 14:20
advances in customer relationship management
... mCRM Mobile Customer Relationship Management (mCRM) was originally defined as “services that aim at nurturing customer relationships, acquiring or maintaining customers, support marketing, sales ... via SMS messaging; 91.9 percent said they would not Variables Interest in receiving coupons Interest in receiving alerts Interest in receiving contests Interest in receiving produ...
Ngày tải lên: 01/07/2014, 00:20
key success factors of total quality management (tqm) – an empirical study in vietnamese paint and coating industry
... management in Vietnamese paint and coating industry? How these key success factors of TQM impact the result of implementing total quality management in Vietnamese paint and coating industry? 1.4 ... so many previous researches were written about the total quality management (TQM) and finding key factor success to result of implementing...
Ngày tải lên: 28/07/2014, 13:30
Data Mining Techniques For Marketing, Sales, and Customer Relationship Management Second Edition phần 4 pdf
... 0. 84 0.82 0.80 0.78 0.76 0. 74 0.72 0.70 0.68 0.66 0. 64 0.62 0.60 0.58 0.56 0. 54 0.52 0.50 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 40 0 42 0 44 0 46 0 48 0 500 520 540 ... TRAINING AND VALIDATION SETS (continued) Proportion of Event in Top Ranks (10%) 1.0 0.9 0.8 0.7 0.6 0.5 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380...
Ngày tải lên: 14/08/2014, 11:21
Data Mining Techniques For Marketing, Sales, and Customer Relationship Management Second Edition phần 8 pdf
... patterns in data and therefore has a firm requirement for clean and consistent data Much of the effort behind data mining endeavors is in the steps of identifying, acquiring, and cleansing the data ... transformation, and load (ETL) move data between different data stores Data Warehousing, OLAP, and Data Mining ■ ■ The central repository is the main store for...
Ngày tải lên: 14/08/2014, 11:21
Strategic plan for applying customer relationship management (CRM) in VPBank
... following: 19 Main benefits Explanation Increase customer loyalty Information captured by CRM system helps a company to identify the actual costs of winning and retaining individual customers Having ... business processes and business focus, it's extremely difficult to develop true relationships with customers Lack of Senior Management Commitment Creating, maintaining and sustaining cust...
Ngày tải lên: 17/03/2015, 13:25
Key successful factors in customer relationship management FPT Software case study.PDF
... CR: Customer Retention CS: Customer Satisfaction CLI: Customer Loyalty Index CMS Contact Management System FCRM: FPT Customer Relationship Management Software FWB: FPT Worldwide Business IT: Information ... is driving their growth as a medium for business interactions, creating additional challenges for businesses trying to maintain good CRM in the face of this increasin...
Ngày tải lên: 26/03/2015, 08:55
(Advances in marketing, customer relationship management, and e services) vimi jham, sandeep puri cases on consumer centric marketing management IGI global (2013)
... Cases on Consumer- Centric Marketing Management Vimi Jham Institute of Management Technology, UAE Sandeep Puri Institute of Management Technology, India A volume in the Advances in Marketing, ... Services • CRM Strategies • Customer Relationship Management • Data Mining and Marketing • E- Service Innovation • Ethical Considerations in E- Marketing •...
Ngày tải lên: 16/09/2015, 13:56