a study on customer relationship management of ila

... reputation Question What you think about current CRM in ILA % Does ILA use any kind of data management system? % Does ILA keep database in safe? % Is all customers’ information saved in data management ... situation of Customer relationship management at ILA (c) How to improve Customer relationship management at ILA 10 Significance By reviewing the theory of customer relationship management, this research ... VIETNAM NATIONAL UNIVERSITY, HANOI SCHOOL OF BUSINESS NGUYEN THI THANH TU A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT OF ILA Major: Business Administration Code: 60 34 05 MASTER OF BUSINESS ADMINISTRATION

Ngày tải lên: 27/10/2020, 20:04

... situation of Customer relationship management at ILA (c) How to improve Customer relationship management at ILA 10 Significance By reviewing the theory of customer relationship management, this research ... Conception of Customer relationship .6 1.1 Root of relationship 1.2 Characterize of relationship 1.3 Relationship – value of company Customer relationship management ... VIETNAM NATIONAL UNIVERSITY, HANOI SCHOOL OF BUSINESS NGUYEN THI THANH TU A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT OF ILA Major: Business Administration Code: 60 34 05 MASTER OF BUSINESS ADMINISTRATION

Ngày tải lên: 06/12/2020, 18:57

... time is avail-able, which means that he/she has to be thoroughly prepared so that the material can be adapted to the time available Another related complication is that the weather forecast has to ... VIETNAM NATIONAL UNIVERSITY UNIVERSITY OF LANGUAGES AND INTERNATIONAL STUDIES FACULTY OF POST-GRADUATE STUDIES NGUYỄN THỊ PHƢƠNG LIÊN A STUDY ON THE RELATIONSHIP BETWEEN TOPIC FAMILIARITY AND ... comprehension tests XIII v LIST OF ABBREVIATIONS EFL: English as a Foreign Language CTV: College of Television L1: The first language L2: The second language LIST OF TABLES AND CHARTS Page Table

Ngày tải lên: 09/03/2020, 23:08

... STATISTICS FOR FAC IN STAGE Cronbach's Alpha 0.866 Cronbach's Alpha Based on Standardized Items 0.868 N of Items RELIABILITY STATISTICS FOR FAC IN STAGE Cronbach's Alpha 0.732 Cronbach's Alpha ... bank Service features Money safety The security of money on the account Money availability The availability of money in the ATM Privacy security The security of card holder’s personal information ... based on their strategies References Al-Eisa, A. , & Alhemound, A (2009) Using a multiple attribute approach for measuring customer satisfaction with retail banking International Journal of Banking

Ngày tải lên: 26/05/2020, 23:11

... market, the tough competition between well-known brand such as Toyota (Japan), Ford (America), Mitsubishi (Japan), Mazda (Japan), Isuzu (Japan), Suzuki (Japan), Daihatsu (Japan), Honda (Japan), ... The company 60 can have 45% of profit by rising 5% of loyal customers (Paul Gray and Jongbok Byun, 2001)  Improve sales management: Board of Directors and sales manager of TGP can manage sales ... ? ?A study on sales force management – the case of Toyota Giai Phong from 2002 to 2006” is aimed to study and propose solutions to improve sales force management at Toyota Giai phong and can be applied

Ngày tải lên: 22/09/2020, 00:21

... market, the tough competition between well-known brand such as Toyota (Japan), Ford (America), Mitsubishi (Japan), Mazda (Japan), Isuzu (Japan), Suzuki (Japan), Daihatsu (Japan), Honda (Japan), ... ? ?A study on sales force management – the case of Toyota Giai Phong from 2002 to 2006” is aimed to study and propose solutions to improve sales force management at Toyota Giai phong and can be applied ... vietnam national university, HANOI hanoi school of business Luu Thi Diep Anh A STUDY ON SALES FORCE MANAGEMENT THE CASE OF TOYOTA GIAI PHONG FROM 2002 TO 2006 Master of business administration

Ngày tải lên: 27/10/2020, 20:04

... market, the tough competition between well-known brand such as Toyota (Japan), Ford (America), Mitsubishi (Japan), Mazda (Japan), Isuzu (Japan), Suzuki (Japan), Daihatsu (Japan), Honda (Japan), ... The company 60 can have 45% of profit by rising 5% of loyal customers (Paul Gray and Jongbok Byun, 2001)  Improve sales management: Board of Directors and sales manager of TGP can manage sales ... ? ?A study on sales force management – the case of Toyota Giai Phong from 2002 to 2006” is aimed to study and propose solutions to improve sales force management at Toyota Giai phong and can be applied

Ngày tải lên: 06/12/2020, 18:58

... situation of Customer relationship management at ILA (c) How to improve Customer relationship management at ILA 10 Significance By reviewing the theory of customer relationship management, this research ... information systematically and have the spare plans to avoid unexpected things 30 CHAPTER ANALYSIS AND ASSESMENT ON CUSTOMER RELATIONSHIP MANAGEMENT AT ILA 2.1 About ILA 2.1.1 Introduction about ILA ... ILA The basic model of CRM contains a set of basic components: (1) A database of customer activity, (2) Analyses of the database, (3) Given the analyses, decisions about which customers to target,...

Ngày tải lên: 26/03/2015, 08:46

... • Availability of food at restaurants Availability of food at place of stay Taste of local food Security • • • Security at tourist spot Security at place of stay Safety of domestic travel (airline, ... Graduate School of Business Administration Thesis A Study on the relationship between service quality and customer satisfaction in Hanoi’s tourism Tran Hong Hanh May, 2014 A Study on the relationship ... from Asia also had relatively high number of respondent are China, Singapore, Japan and Malaysia Others visitors come from Canada, Argentina, This data illustrates that there are wide range of...

Ngày tải lên: 05/07/2014, 10:08

... salesperson’s personal characteristics, environmental conditions and organizational variables 1.3.3.1 The impact of a salesperson’s personal characteristics on motivation Each salesperson with personal ... Geographical Sales Organization Chief Marketing Executive Advertising Manager Marketing Research Manager General Sales Manager Sales Promotion Manager Western Regional Sales Manager Eastern Regional ... forces management Chapter 2: Analysis of sales forces management at Toyota Giai Phong Chapter 3: Solutions to improve sales force management at Toyota Giai Phong CHAPTER 1: SALES FORCE MANAGEMENT...

Ngày tải lên: 26/03/2015, 08:48

... language as well as indicating any change of language and life Because language is a mean of human interaction and people are social beings in a society with specific values, norm and cultural traditions, ... to being a market economy, the people of Vietnam have also gone through various stages, rushing and elbowing their way through to learn an international language as a mean of relating meaningfully ... story Part C is the Conclusion of the study in which I give a summary of major findings, an identification of limitation of the study and an exploration Trinh Thi Ha – K11C the implication for...

Ngày tải lên: 02/09/2012, 11:12

... is newspaper that is the most typical mean of indicating language as well as indicating any change of language and life Because language is a mean of human interaction and people are social beings ... ‘renovation” to being a market economy, the people of Vietnam have also gone through various stages, rushing and elbowing their way through to learn an international language as a mean of relating ... system of language is a part of shared cultural knowledge of social groups, and ways of communicating are an important part of the observable behavior of people in social groups It is clear that...

Ngày tải lên: 21/12/2013, 14:47

... about For example, group work can dramatically increase the amount of talking for individual students, encourage border skills of participation, cooperation and negotiation, promote learner autonomy ... Such conversation could readily be the part of group work activity as well - Interpersonal (dialogue): carries out more for the purpose of maintaining social relationship than the transmission of ... facts and information These conversations are a little trickier for learners because they can involve some or all the following factors: a casual register, colloquial language, emotionally changed...

Ngày tải lên: 29/01/2014, 10:33

... an arousing presentation Next, a persuasive presentation is to motivate a belief, an evaluation, or a specific course of action It is basically evaluative and prescriptive A convincing persuasive ... background information; discuss alternatives analyze their advantages and disadvantages encourage audience participation, questions and suggestions show interest in audience response At last, ... The draft questionnaire was an adaptation of a variety of sources drawn from literature on the field of problems of learning English as a second language (see Chandrasegaran, 1981; Bock, 2000;...

Ngày tải lên: 29/01/2014, 10:43

... Trade Organizations ASEAN Association of Southeast Asian Nations IMF International Monetary Fund APEC Asia - Pacific Economic Cooperation ASEM Asia - Europe Meeting VCCI Chamber of Commerce and ... there are many critical case and scandals concerning about CSR such as case of Vedan Company, Thanh Cong Company, Sabeco Song Lam Company and Tung Khuang Company It can be consider as the result of ... response of management' s attitude toward of CSR 4.2.1.2 Implementation of CSR As a multinational company operating in Vietnam, Dutch Lady realizes the importance of CSR and considers it as one of...

Ngày tải lên: 13/03/2014, 14:19