Improve customer service quality - The case of Techcombank card service

... Institute Working Paper Series No 11 July 2000 The Case of the Missing Market: The Bond Market and Why It Matters for Financial Development Richard J Herring and Nathporn Chatusripitak ADB I NSTITUTE ... maturities of less than year), notes (with maturities of to years) and bonds (usually with maturities greater than years) 18 market and holding i...

Ngày tải lên: 24/10/2012, 09:40

... impacts of climate change on agriculture in Mekong River Delta, one of the most important two rice granaries of the country, alongside Red River Delta in the North, and one of the largest inland ... Building climate change scenarios for sub areas of the Mekong Delta to 2100 Analyzing and assessing impacts on Mekong Delta in climate ch...

Ngày tải lên: 23/01/2013, 22:00

... well as listening skills in TOEIC test Scope of the study In fact, there are lots of various methods to improve listening skills in TOEIC test, the case of part and It requires much of time and effort ... Questions- responses, and short conversations To study how to improve listening skill in TOEIC test, the case of: Question...

Ngày tải lên: 11/12/2013, 23:59

Ngày tải lên: 18/02/2014, 11:20

... reduced-form equations of loan-growth of the bank that issue the instrument, the performance of the loan portfolio of that bank and the rating of the instrument issued by that bank: Loan growthi,j,t ... to capture the speed of adjustment of the instrument’s rating to the quality of the loan portfolio of the bank that issue that security The...

Ngày tải lên: 22/03/2014, 20:20

... effectively III SITUATION AND SOLUTIONS TO IMPROVE CUSTOMER SERVICE OF IEI Results of business operations from 2011 to 2013 1.1 Situation of business operations Table Results of IEI s business ... influences of customer service on the revenue of IEI and benefit of each person 4.3 Improving Customer Service quality - Although convincing customer...

Ngày tải lên: 17/07/2014, 12:13

Ngày tải lên: 25/11/2014, 00:41

... audit fees is the sum of audit fees and audit- related fees Total non -audit fees is the sum of IS fees, tax fees, and other fees Total fees is the sum of total audit fees and total non -audit fees ... narrowing the scope of non -audit services and requiring disclosure 204 C.-Y LIM AND H.-T TAN of both audit fees and fee...

Ngày tải lên: 06/01/2015, 19:43

... control by the blockholders affects the quality of financial reporting H 3: The control by the families affects the quality of financial reporting H 4: The control by the State and the financial ... foreigners, the families, the blockholders, the institutional investors and the State These mechanisms of control affect the financial reportin...

Ngày tải lên: 06/01/2015, 19:49

... ANALYSIC 1.1 The Basis of Bank Lending …………………………… 14 1.2 The Basis of Consumer Lending ……………………… 17 1.2.1 The Concept of Consumer Lending …………………… 17 1.2.2 The Nature of Consumer Lending ……………………… ... 18 1.2.3 The Types of Consumer Loans ………………………… 19 1.2.4 The Effects of Consumer Lending ……………………… 24 1.2.5 The Factors Impacts on Consumer Lend...

Ngày tải lên: 09/01/2015, 09:41

... LIST OF ABBREVIATIONS VPBank: Vietnam Joint Stock Commercial Bank for Private Enterprises CJS Bank: Commercial Joint- Stock Bank CA's: Cronbach's Alpha VIF: Variance inflation factor CS: Customer ... characteristics In the fact, the types and sources of expectations are the same for end consumers and business customers, for pure service and prod...

Ngày tải lên: 17/03/2015, 13:25

... service quality for Techcombank card service  To provide recommendations and solutions for Techcombank to improve customer service quality for Techcombank card service  Scope of work The scope of ... is service quality and how to improve service quality The research scope is also for card customer service of TECHCOMBANK  Methodology Th...

Ngày tải lên: 26/03/2015, 08:54

... from the preliminary study, from which I build the model of insurance service quality as follow: Reliability of insurance service Responsiveness of insurance company Insurance service quality Service ... systematizes the theories regarding services and the nature of the service; points out the different views about service quality, service quality fa...

Ngày tải lên: 26/03/2015, 08:54

... and the process of formulating the competitive strategies to choose the best for the banks To identify the necessary to formulate appropriate competitive strategies for Techcombank visa cards ... product o f Techcombank 28 _ _ _ _ _ CHAPTER STRATEGIC ANALYSIS AND FORMULATION OF COMPETITIVE STRATEGIES FOR VISA CARD OF TECHCOMBANK Background of T...

Ngày tải lên: 27/03/2015, 12:13

... “disconfirmation paradigm” of SERVQUAL measures customer satisfaction instead of service quality SERVQUAL is based on a disconfirmation paradigm rather than an attitudinal paradigm; and a SERVQUAL fail ... service quality? - What are recommendations to top management team regarding to these factors of educational service quality for increasing students satisfaction r...

Ngày tải lên: 23/10/2015, 15:38