Cisco Unified Contact Center Enterprise (UCCE) phần 9 pptx

... www.wowebook.com ptg 248 Cisco Unified Contact Center Enterprise (UCCE) Unified Communications components (Unified Communications Manager [Unified CM], UCCE, Customer Voice Portal [CVP], and Unified Contact Center ... } From the Library of www.wowebook.com ptg 244 Cisco Unified Contact Center Enterprise (UCCE) Figure 15-3 MMC with Cisco SNMP Agent Manag...

Ngày tải lên: 12/08/2014, 14:21

... cycles and the expected contact center size (agents, skill groups, and call volumes). From the Library of www.wowebook.com ptg 94 Cisco Unified Contact Center Enterprise (UCCE) Deleted Items The ... the call From the Library of www.wowebook.com ptg 98 Cisco Unified Contact Center Enterprise (UCCE) Call Routing Concepts Multisite call contact centers are usu...

Ngày tải lên: 12/08/2014, 14:21

... 147 x Cisco Unified Contact Center Enterprise (UCCE) From the Library of www.wowebook.com ptg 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact Center Hosted Cisco Unified Contact ... Unified Contact Center Express 11 Cisco Unified Contact Center Enterprise 11 Cisco Unified Contact Center Hosted 12 Cisco...

Ngày tải lên: 12/08/2014, 14:21

... www.wowebook.com ptg 14 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal (CVP) integrates with both TDM- and IP-based contact centers to ... managed solution. ■ Cisco Unified Contact Center Enterprise (UCCE): An enterprise solution aimed at the customer who wants to use a VoIP contact...

Ngày tải lên: 12/08/2014, 14:21

... ACD. Cisco UCCE 7.5 Released and rebranded in July 2008, Cisco IPCC became Cisco Unified Contact Center Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco Unified ... components such as Unified Intelligent Contact Manager (UICM), IP Interactive Voice Response (IVR), Unified From the Library of www.wowebook.com ptg 46 Cisco Unifie...

Ngày tải lên: 12/08/2014, 14:21

... to 99 99, and the customer had started allocating physical devices from 6000 upward, so it allocated me with exten- sions 99 98 and 99 99 as it was not expecting to require these numbers. On the Unified ... extension 99 98 was no longer dialing test extension 99 99. The Unified CM was interpreting this as dialing 9 for an outside line and then calling emergency services with the d...

Ngày tải lên: 12/08/2014, 14:21

... center platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center. The Cisco UCCE platform ... formats. Cisco Unified Intelligence Center The Cisco Unified Intelligence Center (Unified IC or CUIC) is a relatively new addition to the UCCE...

Ngày tải lên: 12/08/2014, 14:21

... the Library of www.wowebook.com ptg 198 Cisco Unified Contact Center Enterprise (UCCE) www. @ ICM V M M CUCM IP IVR UCCE 1 2 6 3 5a 5b 7 4 Figure 12-7 Cisco Unified IP IVR Call Flow Step 4. UCCE ... call script. From the Library of www.wowebook.com ptg 200 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified CCX Editor The Unified CCX Editor is a...

Ngày tải lên: 12/08/2014, 14:21

... possible. www.it-ebooks.info ptg 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact Center Hosted Cisco Unified Contact Center Hosted is suitable for both large enterprise companies and service ... peripheral. www.it-ebooks.info ptg Cisco Unified Contact Center Enterprise (UCCE) Gary Ford Cisco Press 800 East 96 th Street I...

Ngày tải lên: 06/03/2014, 15:20

... 1-12 Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1 Chapter 1 Cisco Unified Contact Center Express Overview and Packaging Unified CCX Packaging xiv Cisco Unified ... Contents vi Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1 2-6 Cisco Unified Contact Center Express Solution R...

Ngày tải lên: 26/10/2013, 23:15