Cisco Unified Contact Center Enterprise (UCCE) phần 4 pptx

... cycles and the expected contact center size (agents, skill groups, and call volumes). From the Library of www.wowebook.com ptg 94 Cisco Unified Contact Center Enterprise (UCCE) Deleted Items The ... call From the Library of www.wowebook.com ptg 98 Cisco Unified Contact Center Enterprise (UCCE) Call Routing Concepts Multisite call contact centers are usually...

Ngày tải lên: 12/08/2014, 14:21

... www.wowebook.com ptg 248 Cisco Unified Contact Center Enterprise (UCCE) Unified Communications components (Unified Communications Manager [Unified CM], UCCE, Customer Voice Portal [CVP], and Unified Contact Center ... www.wowebook.com ptg 226 Cisco Unified Contact Center Enterprise (UCCE) Table 14- 4 Default Logger Purge Cycle Table Duration (Days) Sched...

Ngày tải lên: 12/08/2014, 14:21

... Types 147 x Cisco Unified Contact Center Enterprise (UCCE) From the Library of www.wowebook.com ptg 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact Center Hosted Cisco Unified ... Unified Contact Center Express 11 Cisco Unified Contact Center Enterprise 11 Cisco Unified Contact Center Hosted 12 Cisco U...

Ngày tải lên: 12/08/2014, 14:21

... www.wowebook.com ptg 14 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal (CVP) integrates with both TDM- and IP-based contact centers to ... M Agent IP www. @ Cisco Unified Contact Center Enterprise PSTN VoIP WAN Central Controller www. @ Cisco Unified Contact Center Enterprise...

Ngày tải lên: 12/08/2014, 14:21

... ACD. Cisco UCCE 7.5 Released and rebranded in July 2008, Cisco IPCC became Cisco Unified Contact Center Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco Unified ... Estimator From the Library of www.wowebook.com ptg 48 Cisco Unified Contact Center Enterprise (UCCE) GeoTel ICR 3.0 /4. 0 /4. 1 Ver s i on s 3.0, 4 .0, a n...

Ngày tải lên: 12/08/2014, 14:21

... team From the Library of www.wowebook.com ptg 1 14 Cisco Unified Contact Center Enterprise (UCCE) Contact Center Call Flow Companies have contact centers to provide their customers with a quality ... ptg 110 Cisco Unified Contact Center Enterprise (UCCE) PSTN Contact Center Site A MPLS WAN CUCU Cluster A M M M PRI ISDN V V Contact Center Site B CUCU...

Ngày tải lên: 12/08/2014, 14:21

... center platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center. The Cisco UCCE platform ... example of a Unified IC architecture using a load balancer. Figure 10 -4 Unified IC Dashboard From the Library of www.wowebook.com ptg 162 Cisco Uni...

Ngày tải lên: 12/08/2014, 14:21

... www.wowebook.com ptg 198 Cisco Unified Contact Center Enterprise (UCCE) www. @ ICM V M M CUCM IP IVR UCCE 1 2 6 3 5a 5b 7 4 Figure 12-7 Cisco Unified IP IVR Call Flow Step 4. UCCE runs a call-routing ... Data accno fname sname 12 34 Gary Ford 2 345 Mark Jeggo 345 6 Hein DeBeer 45 67 James Hughes From the Library of www.wowebook.com ptg 210 Cisco Unified Contact...

Ngày tải lên: 12/08/2014, 14:21

... peripheral. www.it-ebooks.info ptg Cisco Unified Contact Center Enterprise (UCCE) Gary Ford Cisco Press 800 East 96th Street Indianapolis, IN 46 240 www.it-ebooks.info ptg 16 Cisco Unified Contact Center Enterprise (UCCE) Summary This ... possible. www.it-ebooks.info ptg 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact...

Ngày tải lên: 06/03/2014, 15:20

... Contents vi Cisco Unified Contact Center Express Solution Reference Network Design, Release 4. 1 2-6 Cisco Unified Contact Center Express Solution Reference Network Design, Release 4. 1 Chapter 2 Cisco Unified ... 1-12 Cisco Unified Contact Center Express Solution Reference Network Design, Release 4. 1 Chapter 1 Cisco Unified Contact Center Express O...

Ngày tải lên: 26/10/2013, 23:15