Cisco Unified Contact Center Enterprise (UCCE) phần 4 pptx
Cisco Unified Contact Center Enterprise (UCCE) phần 4 pptx
... cycles and the expected contact center size
(agents, skill groups, and call volumes).
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94 Cisco Unified Contact Center Enterprise (UCCE)
Deleted Items
The ... call
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98 Cisco Unified Contact Center Enterprise (UCCE)
Call Routing Concepts
Multisite call contact centers are usually...
Cisco Unified Contact Center Enterprise (UCCE) phần 9 pptx
... www.wowebook.com
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248 Cisco Unified Contact Center Enterprise (UCCE)
Unified Communications components (Unified Communications Manager [Unified CM],
UCCE, Customer Voice Portal [CVP], and Unified Contact Center ... www.wowebook.com
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226 Cisco Unified Contact Center Enterprise (UCCE)
Table 14- 4 Default Logger Purge Cycle
Table Duration (Days)
Sched...
Cisco Unified Contact Center Enterprise (UCCE) phần 1 pdf
... Types 147
x Cisco Unified Contact Center Enterprise (UCCE)
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12 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact Center Hosted
Cisco Unified ... Unified Contact Center Express 11
Cisco Unified Contact Center Enterprise 11
Cisco Unified Contact Center Hosted 12
Cisco U...
Cisco Unified Contact Center Enterprise (UCCE) phần 2 pot
... www.wowebook.com
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14 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Customer Voice Portal
Cisco Unified Customer Voice Portal (CVP) integrates with both TDM- and IP-based
contact centers to ... M
Agent
IP
www.
@
Cisco
Unified
Contact Center
Enterprise
PSTN
VoIP
WAN
Central
Controller
www.
@
Cisco
Unified
Contact Center
Enterprise...
Cisco Unified Contact Center Enterprise (UCCE) phần 3 potx
... ACD.
Cisco UCCE 7.5
Released and rebranded in July 2008, Cisco IPCC became Cisco Unified Contact Center
Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco
Unified ... Estimator
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48 Cisco Unified Contact Center Enterprise (UCCE)
GeoTel ICR 3.0 /4. 0 /4. 1
Ver s i on s 3.0, 4 .0, a n...
Cisco Unified Contact Center Enterprise (UCCE) phần 5 pot
... team
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1 14 Cisco Unified Contact Center Enterprise (UCCE)
Contact Center Call Flow
Companies have contact centers to provide their customers with a quality ... ptg
110 Cisco Unified Contact Center Enterprise (UCCE)
PSTN
Contact Center Site A
MPLS
WAN
CUCU Cluster A
M M
M
PRI ISDN
V
V
Contact Center Site B
CUCU...
Cisco Unified Contact Center Enterprise (UCCE) phần 6 pps
... center
platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco
offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center.
The Cisco UCCE platform ... example of a Unified IC architecture using a load
balancer.
Figure 10 -4 Unified IC Dashboard
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162 Cisco Uni...
Cisco Unified Contact Center Enterprise (UCCE) phần 8 ppsx
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198 Cisco Unified Contact Center Enterprise (UCCE)
www.
@
ICM
V
M
M
CUCM
IP IVR
UCCE
1
2
6
3
5a
5b
7
4
Figure 12-7 Cisco Unified IP IVR Call Flow
Step 4. UCCE runs a call-routing ... Data
accno fname sname
12 34 Gary Ford
2 345 Mark Jeggo
345 6 Hein DeBeer
45 67 James Hughes
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210 Cisco Unified Contact...
Cisco Unified Contact Center Enterprise doc
... peripheral.
www.it-ebooks.info
ptg
Cisco Unified Contact
Center Enterprise (UCCE)
Gary Ford
Cisco Press
800 East 96th Street
Indianapolis, IN 46 240
www.it-ebooks.info
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16 Cisco Unified Contact Center Enterprise (UCCE)
Summary
This ... possible.
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12 Cisco Unified Contact Center Enterprise (UCCE)
Cisco Unified Contact...
Cisco Unified Contact Center Express Solution Reference Network Design
...
Contents
vi
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4. 1
2-6
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4. 1
Chapter 2 Cisco Unified ...
1-12
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4. 1
Chapter 1 Cisco Unified Contact Center Express O...
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