Cisco Unified Contact Center Enterprise (UCCE) phần 2 pot

... www.wowebook.com ptg 14 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal (CVP) integrates with both TDM- and IP-based contact centers to ... managed solution. ■ Cisco Unified Contact Center Enterprise (UCCE): An enterprise solution aimed at the customer who wants to use a VoIP contact...

Ngày tải lên: 12/08/2014, 14:21

... ACD. Cisco UCCE 7.5 Released and rebranded in July 20 08, Cisco IPCC became Cisco Unified Contact Center Enterprise (UCCE), whereas Cisco ICM received a slight name change to become Cisco Unified ... components such as Unified Intelligent Contact Manager (UICM), IP Interactive Voice Response (IVR), Unified From the Library of www.wowebook.com ptg 46 Cisco Unif...

Ngày tải lên: 12/08/2014, 14:21

... ptg 110 Cisco Unified Contact Center Enterprise (UCCE) PSTN Contact Center Site A MPLS WAN CUCU Cluster A M M M PRI ISDN V V Contact Center Site B CUCU Cluster B M M M V V SIP ... team From the Library of www.wowebook.com ptg 114 Cisco Unified Contact Center Enterprise (UCCE) Contact Center Call Flow Companies have contact centers to provide their cus...

Ngày tải lên: 12/08/2014, 14:21

... 147 x Cisco Unified Contact Center Enterprise (UCCE) From the Library of www.wowebook.com ptg 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact Center Hosted Cisco Unified Contact ... Unified Contact Center Express 11 Cisco Unified Contact Center Enterprise 11 Cisco Unified Contact Center Hosted 12 Cis...

Ngày tải lên: 12/08/2014, 14:21

... www.wowebook.com ptg 100 Cisco Unified Contact Center Enterprise (UCCE) Site D 175 Agents Site C 20 0 Agents Site A 1000 Agents Percentage and Time Distribution Site B 900 Agents 08:00 – 22 :00 22 :00 – 03:00 ... 22 :00 22 :00 – 03:00 03:00 – 08:00 Time of Day Distribution Site A Site CSite B Figure 8 -2 Call Routing Based on Time of Day From the Library of www.wowebook.co...

Ngày tải lên: 12/08/2014, 14:21

... center platforms. The Cisco Unified Contact Center Enterprise (UCCE) is no different, and Cisco offers two reporting packages Cisco We b V i e w and Cisco Unified Intelligence Center. The Cisco UCCE platform ... example of a Unified IC architecture using a load balancer. Figure 10-4 Unified IC Dashboard From the Library of www.wowebook.com ptg 1 62 Cisco Uni...

Ngày tải lên: 12/08/2014, 14:21

... the Library of www.wowebook.com ptg 198 Cisco Unified Contact Center Enterprise (UCCE) www. @ ICM V M M CUCM IP IVR UCCE 1 2 6 3 5a 5b 7 4 Figure 12- 7 Cisco Unified IP IVR Call Flow Step 4. UCCE ... www.wowebook.com ptg 20 4 Cisco Unified Contact Center Enterprise (UCCE) Agent PC VXML Server CVP Call Server VRU PG UCM PG/CTI SIP Proxy Unified CM GW + VXML...

Ngày tải lên: 12/08/2014, 14:21

... Databases 23 3 20 10- 12- 21 08:17:35.003 4 0 4 20 10- 12- 21 08:17:37.000 3 0 3 20 10- 12- 21 08:17:38.000 9 0 4 20 10- 12- 21 08:17:38.003 4 0 4 20 10- 12- 21 08:18:50.000 3 0 3 20 10- 12- 21 08 :22 :54.000 2 33 2 Summary This ... —————- 20 10- 12- 21 07:55: 42. 003 1 0 1 20 10- 12- 21 07:55: 42. 010 1 0 1 20 10- 12- 21 08:06: 32. 003 3 0 3 20 10- 12- 21 08:07:15.000 8 0 8 2...

Ngày tải lên: 12/08/2014, 14:21

... Settings 23 0 Finding DNs Associated with a Call Type 23 0 Agent State Trace 23 2 Summary 23 3 xii Cisco Unified Contact Center Enterprise (UCCE) www.it-ebooks.info ptg 20 Cisco Unified Contact Center Enterprise ... possible. www.it-ebooks.info ptg 12 Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Contact Center Hosted Cisco...

Ngày tải lên: 06/03/2014, 15:20

... 2 GB. 2- 2 Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1 Chapter 2 Cisco Unified Contact Center Express Solution Architecture Unified CCX Terminology Unified ... Contents vi Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1 2- 6 Cisco Unified Contact Center Express Solution Re...

Ngày tải lên: 26/10/2013, 23:15