... 235–240ADAPT, 361Adaptability, organizational: defini-tion of, 348–349; developing,361–362; employees and,359–362; goals of, 362–364; andorganizational culture, 355–359;and organizational structure,349–354; ... 132, 133Amazon.com, 256 , 322American Express, 351American Heritage Dictionary, 162American Management Association,28Americas Region of Standard Char-tered Bank, 225 Amoco, 9AOL Time Warner ... 96Toffler, B. L., 318Tornow, W. W., 1, 79, 80, 114, 250 ,310, 373Turner, J. B., 188Turnley, W. H., 81, 82, 87, 196Tushman, M., 324, 325 Tyler, T. R., 88, 89UUlrich, D., 227Umiker, W.,...