... Quang, Giao tiep va giao tilp giao vdn hod, Nxb DHQG, H, 2002. 4. Nguyen Quang, Mgt sd van de giao tiep ngi vdn hod va giao vdn hod, Nxb DHQG, H, 2004. 5. Nguyen Quang, Giao tiep ... tiu" vd "Thanh to giao tilp" khi nghien cftu vl giao tilp ngi vdn hod vd giao vdn hod. Chung tdi dd thiet kl mgt "Bang qui xet giao tiep npi vdn hod vd giao vdn tilp vd, trong ... td giao tilp nhu cdc thong so nhdn thdn cua chu the vd ddi the giao tiip, quan he giifa cdc ddi tdc giao tiep, quyen lite ciia chii the ddi vdi ddi the giao tiep, muc dich giao ...