Vao nam 2008, ngay tir khi TPBank di vao host dOng chinh thtic thi Trung tam khach hang cao cap cua TPBank cling ducyc ra d8i, trudc day Trung tam KHCC duqc hoot dOng dual hinh thirc la phong quan 19 danh mpc tai sin, trach nhiem chinh la quan 19 cac tai san ctia nh6m khach hang c6 thu nhap cao girl tai TPBank, do lath hudng cim viec tai co cau, vao Mm 2013 Trung tam KHCC chinh thirc duqc thanh lap
Tnrerng nhom Tmeng nhom
Chuyen vien Chuyen vien / •
va xay Ming thanh met khei hoot Ong cv the, tach biet, hoat &Ong dueri hinh thisc ding dau la giant dec trung tam, tiep do la cac trueng pheing va cac truerng nhom kinh doanh, chuyen vien kinh doanh, nhan vien hi; trq, vi duqc dinh huemg re rang vet deli tuqng khach hang, cac sin phAm dich vv. Me hinh hoat ding cua TT.KHCC cv the nhu sau:
So a 2.1. Ca ciu to chic cola Trung tam khach hang cao cep
Kh6i nafin hang ca nhan
Trung tam Khach hang cao cap )
• • I
Phong san phim va Phong quart 1Y vi Phong kinh doanh Phi:mg kinh doanh ha' trq kinh doanh dieu phdi dich vp mien Bic mien Nam
■
V
e
Tnremg nhom kinh doanh
F •
Chuyen vien/ than • vien kinh doanh
Tnremg nhom kinh doanh
Chuyen vien/ than vien kinh doanh
Nhan vien ha trq kinh doanh
Wen vien ho trq
kinh doanh
•
(Nguan: Phong san philin va he trq kinh doanh)
Khei Ngen hang ca nhan: la don vi kinh doanh cua TPBank, &mg du la Giant dtic kh6i chin trich nhisem quip 19 va diein ding moi hog ding cua khoi ngfin hang ca nhin, tiep theo la cac phi:mg ban chia lam hai mang clang viOc chinh: h6 trq va kinh doanh trqc tiep. Cac phong ban 116 trq chin trich nhiOm v6 man chinh sach sin phim,
chinh 1a Trung tam KHCC.
Trung tam khich king cao cep: day la don vj kinh doanh trot tiep chju stir
quan ly, giam sat cua Giam dee khOi ngan hang ca nhan. Dung d'Au trung tam la Giam