the relationship between an agent and a customer

... England and Germany Some countries from Asia also had relatively high number of respondent are China, Singapore, Japan and Malaysia Others visitors come from Canada, Argentina, This data illustrates ... quality as customer satisfaction as Parasurama et al stated that practitioners and popular press often use the term service quality and customer satisfaction interchangeably In their research in ... quality service; however, with the fast changes market, customers can change their behaviors that not meet organizational performance and sometimes customers have the comparison between expectation...

Ngày tải lên: 05/07/2014, 10:08

... Data cleaning The data was cleaned by excluding any answer sheet that had missing answer After cleaning data, there were remained 270 responses used for data analysis 3.8.2 Reliability The author ... Translate Original LanguageQuestionnaire(OLQ1) To Target Language Questionnaire (TLQ) Translator Translate Target Language Questionnaire (TLQ) to Original Language Questionnaire (OLQ2) Translator ... perception-expectation gap approach Most recent articles have supported Cronin and Taylor's (1992) performancebased paradigm over Parasuraman et al (1985) disconfirmation-based paradigm (Oliver 1993; and Babakus...

Ngày tải lên: 13/08/2017, 10:22

... correlations between instantaneous default rate and interest rate Lin and Curtillet (2007) take another look at the relationship between credit spreads and interest rates, and try to reconcile contradicting ... correlation between default rates and real interest rate, and a strong positive correlation between default rate and lagged 2-year real interest rate They argue that interest rate level is the basis ... interest rates and default rates, and significant positive contemporaneous correlations between the changes in the slopes of term structure and default rates Over time, changes in interest rates and...

Ngày tải lên: 26/10/2012, 11:21

... have always had a multi-product strategy where the product managers and the development teams are the champions, and that is a process that has allowed us to have many more products than any one ... below is about organizational pyramid what shows you span of control, overall Child J (1988) Organization: A guide to Problems and Practice Paul Chapman Veeramuthu (2008) Organizations and Behavior, ... 15 Moorhead G., Organization: A guide to Problems and Practice Griffin R.W., Organizational Behavior: Managing People and Organizations Houghton Mifflin Company 16 McCrae, R R and Costa, P T (2003)...

Ngày tải lên: 12/04/2013, 21:50

... Standard and Poor’s Compustat database, and each firm’s annual reports CEO total cash compensation (salary plus bonus), stock option grants and exercise prices, CEO age and tenure and CEO shareholdings ... stockholder theory, the value of the firm’s stock can be immediately 21 and substantially devalued The case can be made that managerial decisions to award CEOs with exorbitant salaries and bonuses ... beliefs and practices of corporate managers and the governance of corporations in the United States and legislators and regulators have been quick to respond to the latest corporate scandals Despite...

Ngày tải lên: 11/09/2013, 11:44

... management reports and accounts which provide accurate and timely financial as well as statistical information and data required by accounting management agents in a company to make day-to-day ... managers and accountants are aware of management accounting innovations in Techcombank (Question 6) 42  Another finding of the survey is the opinions of asked accountants and managers about the ... and managers in many organizations over the world, especially in Japanese and American corporations And until the nineteenth decade, many in-depth researches about corporate culture as well as...

Ngày tải lên: 13/03/2014, 14:20

Ngày tải lên: 23/03/2014, 05:23

... Reproduced with permission of the copyright owner Further reproduction prohibited without permission Reproduced with permission of the copyright owner Further reproduction prohibited without ... permission Reproduced with permission of the copyright owner Further reproduction prohibited without permission Reproduced with permission of the copyright owner Further reproduction prohibited without ... permission Reproduced with permission of the copyright owner Further reproduction prohibited without permission Reproduced with permission of the copyright owner Further reproduction prohibited without...

Ngày tải lên: 01/06/2014, 13:57

... with a mean annual rainfall and temperature of 1144 mm and 22 °C respectively The trial was located at an elevation of 45 m on an east facing slope Soil parent material is of aeolian origin and ... selected wood and pulping properties as well as between the groups of variates for each treatment A summary of the analysis of variance and treatment means for tree growth and the various wood and pulping ... important indicator of pulpwood quality Canonical Variate Analysis (CVA), also known as linear discriminant analysis, was used to make comparisons between the groups of variates rather than between...

Ngày tải lên: 08/08/2014, 01:21

... collectively named HIV encephalitis (HIVE) is described by the accompanying review of Gras and Kaul [11] Finally, the interplay between macrophage polarization and the effect that different viral proteins ... Mantovani A, Sica A, Sozzani S, Allavena P, Vecchi A, Locati M: The chemokine system in diverse forms of macrophage activation and polarization Trends Immunol 2004, 25:677-686 Peluso R, Haase A, Stowring ... heart of macrophages: the delicate relationship between HIV-1 and a multifaceted cell type Retrovirology 2010 7:28 Submit your next manuscript to BioMed Central and take full advantage of: • Convenient...

Ngày tải lên: 12/08/2014, 23:23

... includes the training and organization of intensivists With a virtual absence of information relating ICU training with ICU outcomes, many questions remain unanswered Is there an optimal duration ... doi:10.1186/cc8843 Cite this article as: Garland A: Figuring out what works: a need for more and better studies on the relationship between ICU organization and outcomes Critical Care 2010, 14:108 ... all ICU care is as good as it can be But the matter of intensivists and their training is just one piece of this pie Since little is known about the relationships between ICU organization and outcomes,...

Ngày tải lên: 13/08/2014, 20:21

Ngày tải lên: 21/08/2014, 10:57

... in a survey questionnaire and the sample of analyst users was asked to rate the importance of each item on a 5-point scale After standardizing the responses to a zero mean and unit variance, a ... stakeholders in the company Transparency is one major indicator of the standard of corporate governance in an economy In 1993 and 1994, to improve transparency and accountability, the SEHK and ... mechanism is a governance panacea and suggests that “it is desirable to have a system of overlapping checks and balances.” Therefore, the hypotheses about the effect of internal governance mechanisms...

Ngày tải lên: 06/01/2015, 19:46

... collected data regarding firm performance, data regarding the firm size, and data regarding the gearing, from the financial portals advfn.com and barchart.com The empirical research corresponds to the ... suggest the fact that there are some practices not pursuant with market standards A “high” concern suggests that there is a significant difference between the practices of the company and market standards ... regarding the gearing Financial_leverage Financial Leverage is calculated as the ratio of total debt to equity The greater the amount of debt, the greater the financial leverage A high financial...

Ngày tải lên: 06/01/2015, 19:48

... family about tradition I have argued with family members because I not want to some traditions Translate for parents I have had to translate/interpret for my parents 192 Appendix F Content Validity ... Korean culture Sometimes it bothers me that local friends show their immoderate interesting in Korean culture (Korean language, Korean pop-culture, etc Pressure to learn other language I have ... Help parents in Singapore I have had to help my parents by explaining how to things in Singapore Can’t be like Singaporean kids I feel like I can’t what most Singaporean kids because of my parents’...

Ngày tải lên: 09/09/2015, 11:11

... 1997, the Singapore government has recruited foreign students from other areas of Asia, such as 10 China, India, and South Asia, and has continually made an effort to designate an ‘art and learning ... Social Work Department and many of the department’s faculty members for their encouragement and friendship I must also thank Ms Boo Chui Ngoh, Ms Suraya Bte Ahmad, Ms Lim Shan Shan, and Ms Tan ... examined the differences in ethnic identity among Asian Americans (minority immigrants) and European Americans (majority dominant group), and the results showed that Asians’ ethnic identity was...

Ngày tải lên: 09/09/2015, 11:20

... Alkaa'ida as cited in Schurr and Ozanne, 1985; Dwyer, Schurr and Oh, 1987; Anderson and Narus, 1990; Moorman, Deshpande and Zaltman, 1993; Morgan and Hunt, 1994; Sanzo et al., 2003) As Alrubaiee, ... used by Mayuri Duggirala, Chandrasekharan Rajendran, R.N Anantharaman, (2008):  The waiting rooms, clinical and diagnostic test rooms, pre-operative and postoperative (or patient/resident ward) ... tangibles, reliability, responsiveness, empathy and assurance (Parasuraman et al., 1988) Duggirala, Rajendran, Anantharaman (as cited in O‟Connor and Shewchuk, 2003) stated that the patient‟s consumption...

Ngày tải lên: 06/04/2017, 15:55

... U Adhikari and S Scheiner p*(CO) interaction, as many of the other structures Another minimum, 0.2 kcal mol1 higher than the first, adds another pair of charge transfers, both into the SS s* antibonding ... the NMA The fourth, and apparently weakest, interaction is not an H-bond at all It involves a charge transfer from the S lone pairs, not to a CH group, but rather to the p* antibonding orbital ... density The structures of the various minima, and their relative energies, allow a detailed comparison of the competitive strengths of each type of interaction, and an identification of any that might...

Ngày tải lên: 16/12/2012, 15:21

... identified languages for sensory evaluation of Cheddar cheese (Murray and Delahunty 2000; Drake et al 2001), and the majority of them had greater than 100 h of training regarding the evaluation of dairy ... not as helpful at differentiating the evaluated cheeses as taste and aroma Using texture profile analysis methodology, Creamer and Olson (1982) and Charalambides et al (1995) found significant ... and earthy) When the interaction plots among panelists revealed a large amount of variation among panelists for a certain attribute and did not follow the same or similar trend, the data produced...

Ngày tải lên: 03/04/2013, 21:06