talk with the customer not at the customer

THE STUDY OF PERSONEL SERVICE QUALITY WITH BANK  CUSTOMER SATISFACTION IN ASIA COMMERCIAL BANK, DANANG   BRANCH, VIET NAM

THE STUDY OF PERSONEL SERVICE QUALITY WITH BANK CUSTOMER SATISFACTION IN ASIA COMMERCIAL BANK, DANANG BRANCH, VIET NAM

... better and representative for the population • Furthermore, the period time for the collecting data and analyzing is not long, so the sample size is not big enough to make sure that the result is reliability ... of the bank provide customers with precise information 20 This bank informs customers about its financial operation accurately Items for measuring Customer Satisfaction • For the overall Customer ... on customer satisfaction Ingrid FecÏikovaÂ, (2004) explained satisfaction as a feeling which results from a process of evaluating what customer receive in comparison with what they expected, the...

Ngày tải lên: 18/04/2014, 16:33

26 714 1
Incorporating english cultural elements into english training with the comparing - contrasting approach: A case of tourism students at haiphong community college part 3

Incorporating english cultural elements into english training with the comparing - contrasting approach: A case of tourism students at haiphong community college part 3

... of language; the two are intricately interwove such that one can not separate the two without losing the significance of either language or culture Language, then, is the trace of the development ... records all the activities as they are the most reliable data, or to check the reliability of the data collected from other sources- the survey questionnaire The author of the study observed the C.QDL ... that they can learn with ease The activities also bring them many chances to practice their English because during the time of doing the tasks they can speak English Other students think that the...

Ngày tải lên: 07/11/2012, 15:06

40 645 1
TEACHING READING ESP IN INTEGRATION WITH THE OTHER LANGUAGE SKILLS TO STUDENTS OF LINGUSTICS AT UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES, VIETNAM NATIONAL UNIVERSITY, HANOI

TEACHING READING ESP IN INTEGRATION WITH THE OTHER LANGUAGE SKILLS TO STUDENTS OF LINGUSTICS AT UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES, VIETNAM NATIONAL UNIVERSITY, HANOI

... Teaching with a hope that there will be some improvement in teaching and learning reading skills in integration with the development of the other language skills Part D summarizes what have been ... from being satisfactory To be more exact, the Communicative Approach is not properly applied and reading classes are often used to teach language rather than reading comprehension With the desire ... ………………………………………………… 3.2.1.4 Data and data analysis …………………………………… 3.2.1.4.1 What are the attitudes of teachers and students toward reading comprehension? …………………………… 3.2.1.4.2 What are the attitudes of teachers...

Ngày tải lên: 07/09/2013, 13:45

8 825 10
Tài liệu In this lab, 2 ISDN routers are required. If ISDN routers are not available, review the lab to become familiar with the process. An Adtran Atlas550 ISDN emulator is used to simulate the switch/ISDN cloud. pdf

Tài liệu In this lab, 2 ISDN routers are required. If ISDN routers are not available, review the lab to become familiar with the process. An Adtran Atlas550 ISDN emulator is used to simulate the switch/ISDN cloud. pdf

... Associate dialer profiles a Finally, associate the Dialer Profiles with the Dialer Interfaces that will be used, when needed Create a Dialer Pool, and put the interfaces and the associated Dialer ... Please refer to the chart at the end of the lab to correctly identify the interface identifiers to be used based on the equipment in the lab The configuration output used in this lab ... j Use the show interface command and note that the output shows that the interface is spoofing This provides a mechanism for the interface to simulate an active state for internal...

Ngày tải lên: 21/12/2013, 19:15

8 420 0
difficulties in teaching reading comprehension with the new english textbook “tieng anh 10” (the set of standard textbooks) to the 10th form students at ke sat high school

difficulties in teaching reading comprehension with the new english textbook “tieng anh 10” (the set of standard textbooks) to the 10th form students at ke sat high school

... maps and their knowledge of the topic This strategy not only activates their mind but also gives them a strong motivation to proceed to the next step of the lesson The teachers at Ke Sat High ... addition, understanding the teacher's explanation in English is the threat to the students They cannot understand all the things the teacher explains in English That is the reason why the teacher has ... About the teacher’s attitude, 83% of the students did not think that their teacher was too strict and demanding When being asked why they thought that, they said that their teachers understood their...

Ngày tải lên: 29/01/2014, 14:43

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Báo cáo khoa học: Interactions of HIPPI, a molecular partner of Huntingtin interacting protein HIP1, with the specific motif present at the putative promoter sequence of the caspase-1, caspase-8 and caspase-10 genes pdf

Báo cáo khoa học: Interactions of HIPPI, a molecular partner of Huntingtin interacting protein HIP1, with the specific motif present at the putative promoter sequence of the caspase-1, caspase-8 and caspase-10 genes pdf

... indicated interaction of the purified protein with the motif No shift was observed in the presence of GST protein only (lane 2) EMSA with mutants of the bp motif AAAGA CATG indicated that AAAGAGATG ... GST–HIPPI in the presence of these mutants This result revealed that GST– HIPPI did not interact with these mutated sequences of the bp motif (Fig 1B, panel II) To explore the nature of the interactions ... increased, indicating a lesser extent of interactions of GST–HIPPI with AA AGACATG This result indicated that the interaction of GST–HIPPI with AAAGACATG was electrostatic in nature, although other possibilities...

Ngày tải lên: 07/03/2014, 10:20

14 393 0
Báo cáo khoa học: Trigger factor interacts with the signal peptide of nascent Tat substrates but does not play a critical role in Tat-mediated export pptx

Báo cáo khoa học: Trigger factor interacts with the signal peptide of nascent Tat substrates but does not play a critical role in Tat-mediated export pptx

... The latter observation is not unexpected because TF only associates with Tat substrates during synthesis prior to their folding in an exportcompetent conformation [22] Does TF prevent a premature ... interaction of Tat substrates with the Tat translocase? It seems conceivable that interaction of nascent Tat proteins with the Tat translocase compromises the folding process that is a prerequisite ... ribosome associated SufI (Fig 3) What is the role of TF in Tat-mediated export? Does it prevent the cotranslational engagement of Tat-dependent proteins in other targeting/translocation pathways? We...

Ngày tải lên: 07/03/2014, 16:20

9 393 0
Báo cáo hóa học: " Asymmetric Joint Source-Channel Coding for Correlated Sources with Blind HMM Estimation at the Receiver" doc

Báo cáo hóa học: " Asymmetric Joint Source-Channel Coding for Correlated Sources with Blind HMM Estimation at the Receiver" doc

... respectively The index i denotes the iteration number and the values taken by these functions at iteration i are the reestimated distributions of the probability of going from state s to state s , the ... the probability that the HMM outputs the symbol e when being in state s, and the probability that the initial state of the HMM is s, respectively With this new MS notation, the local functions ... reestimation information Observe that the degradation in performance due to the lack of a priori knowledge in the source correlation statistics is negligible Also we may note that at a given BER, the...

Ngày tải lên: 23/06/2014, 00:20

10 213 0
Báo cáo hóa học: " A Multidelay Double-Talk Detector Combined with the MDF Adaptive Filter" pot

Báo cáo hóa học: " A Multidelay Double-Talk Detector Combined with the MDF Adaptive Filter" pot

... if ξ ≥ T, then we say that double talk is not present; if ξ < T, then we say that double talk is present The test statistic is, in general, related to correlation or coherence and the threshold ... background filter so that the two different ways we compute the statistics of y(n) (numerator and denominator of (19)) are consistent and estimated at the same rate This way, the DTD alerts the foreground ... to the case where the MDF DTD is deactivated (respectively, activated) We can see that the performance of the EC with the MDF DTD is slightly degraded than without This is due to the fact that...

Ngày tải lên: 23/06/2014, 01:20

8 245 0
Human resources for industrialization and modernization associated with the development of knowledge based economy in the province of thua thien hue at the present time

Human resources for industrialization and modernization associated with the development of knowledge based economy in the province of thua thien hue at the present time

... were applied… However, the human resources of the Province is not commensurate with the requirements of industrialization and modernization associated with the development of the knowledge-based ... industrialization and modernization associated with the development of the knowledge-based economy, the thesis analyses, assesses the situation of human resources for industry of modernization associated ... industrialization and modernization associated with the development of the knowledge-based economy Evaluation of natural conditions, socio- economic situations influencing the formation and development...

Ngày tải lên: 22/07/2014, 18:29

267 517 0
Báo cáo khoa học: "Advancing parity is associated with high milk production at the cost of body condition and increased periparturient disorders in dairy herds" pot

Báo cáo khoa học: "Advancing parity is associated with high milk production at the cost of body condition and increased periparturient disorders in dairy herds" pot

... laitnesse-non %1 dna )ASU ,amgiS( nicimatneg lm/gµ 002 ,)ASU ,negortivnI( enimatulg-L lm/gµ 292 ,SBF detavitcani taeh %01 htiw detnemelppus )ASU ,rekattihWoiB( stlas ’sknaH gniniatnoc muidem laitnesse muminim ... 4-322120 BN/CPR adanaC ,BN ,notcirederF ,CPR 2-090010 BN/CPR TN adanaC ,BN ,notcirederF ,CPR 1-206 099 BN/CPR TN adanaC ,BN ,notcirederF ,CPR 5221 20-BN/CPR TN adanaC ,BN ,notcirederF ,CPR 4-20 099-BN/CPR ... 4-20 099-BN/CPR c + adanaC ,BN ,notcirederF ,CPR 446 010-BN/CPR adanaC ,BN ,notcirederF ,CPR 778 079-BN/CPR adanaC ,BN ,notcirederF ,CPR 082 089-BN/CPR + adanaC ,BN ,notcnoM ,OFD A-OFD + ASU ,eniaM...

Ngày tải lên: 07/08/2014, 18:21

10 415 0
Báo cáo lâm nghiệp: "Spatio-temporal pattern of bog pine (Pinus uncinata var. rotundata) at the interface with the Norway spruce (Picea abies) belt on the edge of a raised bog in the Jura Mountains, Switzerland" doc

Báo cáo lâm nghiệp: "Spatio-temporal pattern of bog pine (Pinus uncinata var. rotundata) at the interface with the Norway spruce (Picea abies) belt on the edge of a raised bog in the Jura Mountains, Switzerland" doc

... centre and LV2 in the intermediate situation The locations of all trees along the sampling transect were mapped As the soil surface was relatively flat on the whole transect, without a distinct ... promote the evapotranspiration of the dense Sphagnum carpet, causing a lowering of the water table at least during the driest part of the year, and hence allow subsequent modifications of the vegetation ... from the middle towards the margin of Spatio-temporal pattern of bog pine bogs which reflects clearly the water level regime [17] At Les Veaux, the same gradient was observed and the interpolated...

Ngày tải lên: 08/08/2014, 01:21

10 277 0
Báo cáo khoa hoc:" The checkpointkinase 2 (CHK2) 1100delC germ line mutation is not associated with the development of squamous cell carcinoma of the head and neck (SCCHN)" potx

Báo cáo khoa hoc:" The checkpointkinase 2 (CHK2) 1100delC germ line mutation is not associated with the development of squamous cell carcinoma of the head and neck (SCCHN)" potx

... patients, they did not detect any truncating mutation Therefore, we were able to confirm these results Nevertheless, they found the missense I157T mutation in 4.1% of the cases In this study, the incidence ... for all patients However, none of the patients showed the presence of the 1100delC variant Discussion None of the investigated 91 patients with SCCHN carried the CHK2 1100delC variant The incidence ... some other investigators, we only investigated a relatively small group of 91 patients But if the CHK2 1100delC variant had a major impact for the development of SCCHN, at least some of the patients...

Ngày tải lên: 11/08/2014, 07:21

5 359 0
Báo cáo y học: "Delivery of a baby with severe combined immunodeficiency at 31 weeks gestation following an extreme preterm prelabour spontaneous rupture of the membranes: a case report" pps

Báo cáo y học: "Delivery of a baby with severe combined immunodeficiency at 31 weeks gestation following an extreme preterm prelabour spontaneous rupture of the membranes: a case report" pps

... weeks may be appropriate if the mother is well-informed of the risks for the neonate The conclusions of the ORACLE trials [4,5] indicated that a course of oral erythromycin is the antibiotic of ... should not be altered if the baby is known or suspected to be affected with SCID With regard to the antenatal use of antibiotics in babies with SCID, the standard dose and duration of treatment ... be appropriate The risk of this male fetus being affected with SCID therefore remained at 50% Because of the extremely poor prognosis for the baby, the couple was offered a termination of pregnancy...

Ngày tải lên: 11/08/2014, 17:21

4 309 0
Báo cáo y học: " Biliary peritonitis caused by a leaking T-tube fistula disconnected at the point of contact with the anterior abdominal wall: a case report" docx

Báo cáo y học: " Biliary peritonitis caused by a leaking T-tube fistula disconnected at the point of contact with the anterior abdominal wall: a case report" docx

... through the choledochoscope A Latex 12-Fr T-tube was inserted into the CBD at the end of the procedure The patient made an uneventful recovery postoperatively and was discharged with the T-tube ... cholangiography of the cannulated tract with the Latex drain in-situ was repeated after weeks and no dye was able to pass down it The tract was therefore presumed to have closed The Latex drain was ... allowed a simple therapeutic manoeuvre by re-intubating the fistula opening It may be suggested that the fistula was disrupted from the abdominal wall during insufflation at the time of laparoscopy...

Ngày tải lên: 11/08/2014, 21:22

4 439 0
Báo cáo y học: " Vitrectomy combined with glial tissue removal at the optic pit in a patient with optic disc pit maculopathy: a case report" ppt

Báo cáo y học: " Vitrectomy combined with glial tissue removal at the optic pit in a patient with optic disc pit maculopathy: a case report" ppt

... with the neural tissue at the edges of the optic pit During this procedure, it was noted that the glial tissue was firmly attached to the temporal wall of the optic pit An excavated space at the ... tissue associated with the wound healing process to close the two intraretinal channels seen in the OCT images On the other hand, the procedures might have enlarged the retinal break in the pit or ... Bonnet [4] reported that 25 eyes with a macular detachment associated with an optic disc pit did not have a PVD, and two of the eyes had a reattachment of the macula after the development of a...

Ngày tải lên: 11/08/2014, 23:21

4 222 0
Báo cáo y học: "Condensin goes with the family but not with the flow" ppsx

Báo cáo y học: "Condensin goes with the family but not with the flow" ppsx

... found that the ATPase activity of cohesin is essential for binding [14,15] There was speculation that Scc2/4 in conjunction with the Smc1/3 ATPases opened up cohesin to place DNA within the protein ... condensin-loading complex That the chromosomal association of Smc5/6 also requires Scc2/4 suggests that all the SMC complexes associate with DNA via the same pathway [13] What does Scc2/4 to achieve ... destinations [8] To determine whether Scc2/4 participates in condensin loading, D’Ambrosio et al turned to conditional mutants of either Scc2 or Scc4 They found that inactivating either protein not...

Ngày tải lên: 14/08/2014, 21:20

3 175 0
Báo cáo y học: "Reconstructing the ubiquitin network - cross-talk with other systems and identification of novel functions" doc

Báo cáo y học: "Reconstructing the ubiquitin network - cross-talk with other systems and identification of novel functions" doc

... components and their relative importance to the pathway and to the proteome U-net components and their relative importance to the pathway and to the proteome The figure illustrates a rank plot that reveals ... and the urmylation, neddylation and sumoylation pathways We also obtained independent corroboration for many of these linkages in the form of their co-occurrence in the clusters generated by the ... organization [3,5,62,77,78] It was recently demonstrated that the SUMO-dependent Ub ligase Slx5-Slx8 associates with the DNA repair apparatus at the nuclear pore complex [79] It was postulated that...

Ngày tải lên: 14/08/2014, 21:20

18 268 0
effectiveness of teaching grammar with the use of dictogloss for students of k37a maths class, at hanoi college of education = hiệu quả dạy ngữ pháp bằng phương pháp dictogloss cho sinh viên lớp sư phạm

effectiveness of teaching grammar with the use of dictogloss for students of k37a maths class, at hanoi college of education = hiệu quả dạy ngữ pháp bằng phương pháp dictogloss cho sinh viên lớp sư phạm

... interprets the data collected to indicate whether grammar is their big problem and shows that the method used in the previous semester may not match the students‟ level and interest Thereby, a hypothesis ... reconstruction, not just copy the word identically After the first reading the text at normal speed without students‟ note taking, the teacher delivers the text again at natural speed and keep reading to the ... gathered data from described instruments PART C: CONCLUSION - Presents the conclusion of the study, some further implications for teaching, along with the limitations and suggestions for further...

Ngày tải lên: 02/03/2015, 14:30

145 1,1K 3
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