interview questions on good customer service

... FRAMEWORK Customer care or customer service definition Customer service is the provision of service to customers before, during, and after a purchase According to Jamier L Scott (2002), Customer service ... reasons, a business’s top priority task is a good customer service How to deliver a good customer service? Put your customer first Firstly, be up front, even bold, in stating how your goods or services ... questions The answers for closed questions will provide researcher with customers’ data including their personal information such as name, gender, age, and communication information such as telephone...

Ngày tải lên: 15/04/2013, 13:51

... framework Customer care or customer service definition Customer service is the provision of service to customers before, during, and after a purchase According to Jamier L Scott (2002), Customer service ... improvement An excellent customer service must be accurate, prompt, polite, and convenient for customer Good customer service means profit because once customers satisfy with customer service quality ... to customer service that determines whether or not you’ll ever be able to sell that person anything else The essence of good customer service is forming a relationship with customers, a relationship...

Ngày tải lên: 17/02/2014, 12:43

... problem resolution The "80/20" rule Successful customer service doesn’t require the ability to answer every conceivable customer question online More than 80% of all customer questions are usually ... information posted onto your site or responding to incoming emails, your service solution must enhance your ability to respond quickly Don’t confuse this with the rapid posting of information marketers ... put on your site Quality customer service requires the rapid posting of customer- driven content Make customer service resources easy-to-find and easy-to-use Great content isn’t much use if customers...

Ngày tải lên: 28/06/2014, 12:20

... problem resolution The "80/20" rule Successful customer service doesn’t require the ability to answer every conceivable customer question online More than 80% of all customer questions are usually ... information posted onto your site or responding to incoming emails, your service solution must enhance your ability to respond quickly Don’t confuse this with the rapid posting of information marketers ... put on your site Quality customer service requires the rapid posting of customer- driven content Make customer service resources easy-to-find and easy-to-use Great content isn’t much use if customers...

Ngày tải lên: 28/06/2014, 17:21

Ngày tải lên: 24/11/2014, 01:39

... expensive and inconvenient, it is, but it is less expensive than losing a customer and having to spend money and time landing a new one 5) Under Promise, Over Deliver Make your customers believe ... business, but your level of service will make it difficult to compete If 24-hour turnaround is excellent service in your industry, don't promise it in 12 just because the customer requests it (Copyright ... believe they are important to you by always appearing to go the extra mile Build a little cushion into a deadline and deliver early Estimate that a job will cost more than you think, and bring...

Ngày tải lên: 18/10/2012, 16:06

... self-appraisal questions, situational questions, and hypothetical situational questions Self-appraisal questions ask you to consider and report on your behavior - not your skulls For example, the interviewer ... SElllNGS Screening Telephone videoconference telephone face-to-face one -on- one home office - - group electronic Selectionlhiring sequential one -on- one serial panel group PUESTlONlNG TECHNIPUES Direct ... Situations 15 Interviewer Goals and Expectations 18 19 Interviewee Goals and Expectations Interview Types/Goals 20 Informational Interviews 20 m Employment Interviews 21 Screening Interviews Electronic...

Ngày tải lên: 07/02/2013, 09:37

... organization 50 Do you have any questions for me? Always have some questions prepared Questions prepared where you will be an asset to the organization are good How soon will I be able to be productive? ... to your best on the job? 4/6 50 Common Interview Questions and Answers Written by Administrator Thursday, 11 March 2010 11:39 This is a personal trait that only you can say, but good examples ... 50 Common Interview Questions and Answers Written by Administrator Thursday, 11 March 2010 11:39 The interviewer is not looking for a long or flowery dissertation here Do you have strong feelings...

Ngày tải lên: 07/02/2013, 09:37

... (e) reason: incompatiable type conversions 33 ans: (c) reason: odd no AND with gives TRUE value always 34 ans: (b) reason: if we mention the string as two dimentional(for more than one dim) ... reason: self 46 ans: (e) reason: unsolved 47 ans: (c) reason: x will contain the garbage value hence default 48 ans: (b) reason: x will contain the garbage value hence default 49 ans: (b) reason: ... ans: (e) reason: 56 ans: (b) reason: self 57 ans: (d) reason: self 58 ans: (a) reason: can't understand 59 ans: (b) reason: self 60 ans: (c) reason: 61 10 11 12 13 14 15 16 ans: (1) reason: self...

Ngày tải lên: 07/02/2013, 09:37

... toughest interview questions / by Ron Fry.—4th ed p cm Includes index ISBN 1-56414-464-X (paper) Employment interviewing I Title: One hundred and one great answers to the toughest interview questions ... of 15 questions he asks every candidate—same questions, same order, every time He takes notes on their answers, asks an occasional follow-up question He gives them a chance to ask questions He's ... like to conceal So, take pains to describe a person the interviewer would find easy to hire All of the other variations on this question may be used by experienced interviewers to hone in on specific...

Ngày tải lên: 07/02/2013, 09:37

... English as a Second Language Podcast www.eslpod.com Interview Questions Answered – “Tell me about yourself.” COMPLETE TRANSCRIPT ESLPod.com presents "Interview Questions Answered," episode one Hello, ... series are the most common questions asked at US business interviews Each episode has two parts First, we give you some important tips on how to answer the interview question Second, we provide you ... "make a contribution." A contribution "contribution," is something that you give to someone else It's something positive that you are able to give, usually, a company or an organization In this...

Ngày tải lên: 07/02/2013, 09:37

Ngày tải lên: 07/02/2013, 09:37

... TWO • THE SERVICE CUSTOMER high-contact services: services that involve significant interaction among customers, service personnel, and equipment and facilities medium-contact services: services ... a service levels of customer contact: the extent to which customers interact directly with elements of the service organization FIGURE 3.1 Levels of Customer Contact with Service Organizations ... that involve only a limited amount of contact between customers and elements of the service organization low-contact services: services that require minimal or no direct contact between customers...

Ngày tải lên: 07/02/2013, 09:52

... đời sống người, tất quốc gia thống cho đời Hiệp định thương mại dịch vụ ( General Agreement on Trade in Services, viết tắt GATS) Sự đời GATS có cho người ta thảo mãn nhu cầu mình? có làm cho thương ... khỏi nằm mong đợi người viết Vì lẽ , xin lượng thứ cho khó khăn việc tiếp cận vấn đề vô tình gây I/ TỔNG QUAN VỀ HIỆP ĐỊNH CHUNG VỀ THƯƠNG MẠI DỊCH VỤ 1/ Hoàn cảnh đời hiệp định GATS Trong suốt ... dịch vụ vào đàm phán Và từ hình thành GATS - Hiêp định chung thương mại dịch vụ (Agreement on Trade in Services) Hiệp định GATS tập hợp quy định đa phương có hiệu lực thi hành bắt buộc điều chỉnh...

Ngày tải lên: 23/04/2013, 11:03

Ngày tải lên: 20/09/2013, 01:10

... of questions for job applicants Determine Job Interview Questions in Advance of the Interview Determining a list of job interview questions in advance allows comparisons of applicants across interviews ... new team members You control the flow of the conversation and avoid asking illegal interview questions Your hiring decisions will improve and you’ll have a better handle on the characteristics ... also assists your organization to take a more team-oriented approach to interviewing and selecting candidates When you have a pre-determined list of job interview questions, you need to provide...

Ngày tải lên: 20/09/2013, 01:10

Ngày tải lên: 20/09/2013, 01:10

... discussion straying off course or eliciting information you don’t want about potential job discrimination topics, bring the discussion quickly back on topic by asking another job-related interview ... How long you plan to work until you retire? Have you experienced any serious illnesses in the past year? During an interview, you must take care to keep your interview questions focused on the ... was her son's practice.) Again, not pursue the discussion and you may not use such information to make your hiring decision (As an aside, each of these individuals was hired for the position which...

Ngày tải lên: 20/09/2013, 01:10

... following questions as general, basic behavioral job interview questions (My suggested behavioral job interview questions follow.) • • • • • • Describe a situation when you took a risk professionally ... the headline say? Behavioral Job Interview Questions Simply, behavioral interview questions ask how the candidate handled similar situations in the past They don't ask a candidate to look into ... job interview questions are your best approach during candidate job interviews But, the occasional unusual job interview question has the potential to yield thoughtful information about the candidates...

Ngày tải lên: 20/09/2013, 01:10

... across industries from one functional area to another Questions regarding “Salary Expectations” Everyone wants to make a lot of money working the job they love You should be honest here, saying that ... information back to our design and production departments I developed special questionnaires, used focus groups and personally spent 10% of my time talking to customers This attention to customer ... performed in the past and any other special contributions that you can bring to the company Sample Questions: "Tell me about a special contribution you have made to your employer." "In my last...

Ngày tải lên: 16/10/2013, 01:15