dealing with difficult situations at work

... Difficult People and Conflict  Can be anyone – even YOU!  Difficult because it works for them  Dealing with them can cause conflict Dealing with Difficult People in the Workplace Presented ... Negative statements  Constantly complaining The Bulldozer  Know it all  Often use threats, sarcasm, & intimidation Overview 1. Difficult people and conflict 2. 11 types of difficult ... people  Know 5 things to do when dealing with difficult people Difficult People and Conflict (cont)  Conflict can result in a charged work environment  Difficult behavior causes stress in...

Ngày tải lên: 07/08/2014, 19:22

... Resolve Indecision  Address fears with “what if” questions  Help resolve problems when issues surface  Help examine facts  Watch for anger or withdrawal Drain the Fire Hose  Don’t ... ask for alternatives  Don’t agree or apologize  Switch to problem solving  Take action on your own Unload the Sniper  Surface the attack  Provide peaceful alternative  Bring ... Hint and beat around the bush Silent Types  Silent/unresponsive  Answer with a grunt  Turn away from people  Pretend nothing happened Open the Silent Ones  Meet with them individually  ...

Ngày tải lên: 07/08/2014, 19:22

... deliver Dealing with Super-Agreeable  Show them you like them  Prevent unrealistic commitments  Make honesty non-threatening  Point out inconsistencies in behavior  Work for a ... specifics  Identify true concern  Point out where not true Helpful Hints  Don’t escalate  Focus on what a person is trying to say  Avoid being purposefully hurtful  Model behavior you ... never  Avoid name calling  Encourage listening  Confront in private – praise in public  Use your communication skills! It’s Not Up To Me  Always point to higher authority  Invokes...

Ngày tải lên: 07/08/2014, 19:22

... they have a difficult time accepting the fact that people can't agree with them. The point is, that learning to deal with difficult people, is seeing that they have a hard time with themselves, ... trouble. As for dealing with his negativity, you can try one of two tactics: bring up the negatives before he does or agree with him about the hopelessness of the situation. Tell him that he doesn't ... point that out to them and ask again what they want. Repeat this process if you have to, until they come up with a 16 These people want to be appreciated. They crave attention and can be very dogmatic....

Ngày tải lên: 20/03/2014, 19:20

... conflict with colleagues at work is not completely negative?  When it’s too few disagreeable opinions, own work lacks of extraordinary ideas. FIVE TIPS ON DEALING WITH CONFLICT AT WORK  ... Personalities:  Different Values: a generational gap: Young workers may possess different workplace values than older workers LOGO FIVE TIPS ON DEALING WITH CONFLICT AT WORK LOGO  Never say ambiguous ... ON DEALING WITH CONFLICT AT WORK  Do not give opinions when others are talking and calm your opinion. LOGO BODY CAUSE AND EFFECT OF CONFLICT 1 FIVE TIPS ON DEALING WITH CONFLICT AT WORK 2 ...

Ngày tải lên: 23/03/2014, 15:20

... combined with the other approach. It really can help office staff to avoid Stress effectively. Treatments: Base on records, we can statistically list out the Stress symptoms that we have: - What ... profitable solutions in time but do not match (even contrary to) the strategic objectives, choosing an option without the team agreement. To mitigate these limitations, before making any decision, ... society outside. - Negative thinking. When “Stress” is mentioned, we tend to think that it needs to be eliminated, but clearly “we really need stress!” Imagine when work without any moment of...

Ngày tải lên: 22/06/2014, 13:20

... not requested. Histopathological examination of hematoxy- lin-eosin stained sections showed a granulomatous infil- trate constituted by histiocytes and giant cells filled with numerous thick walled ... [1,2,5]. The disease mainly affects male patients from rural areas living or working in close contact with vegetation and aquatic environments [1,5,6]. Most patients report having Published: 16 February ... of Latin America, and in dolphins inhabiting the east coastal areas of the United States. The disease mainly affects people from rural areas living or working in close contact with vegetation...

Ngày tải lên: 11/08/2014, 20:20

Ngày tải lên: 14/08/2014, 06:22

Ngày tải lên: 14/08/2014, 06:22

Ngày tải lên: 14/08/2014, 06:22

Ngày tải lên: 14/08/2014, 06:22

Ngày tải lên: 14/08/2014, 06:22

Ngày tải lên: 14/08/2014, 06:22

Ngày tải lên: 14/08/2014, 06:22

... dominant strategy and should be played by Player One no matter what. A dominant strategy is a strategy that gives you a higher payoff than all of your other strategies, regardless of what your ... trouble with the rat race is that even if you win, you’re still a rat. [1] Lily Tomlin Spectators in ancient Rome most enjoyed gladiator games when the competition was fierce. The gladiators ... enemy would believe that with your boats burned you would never retreat. Surrender is the optimal response of the enemy to the burning of your boats. By destroying your boats, you limit your...

Ngày tải lên: 03/10/2012, 15:19

... know that information and communication technologies are impacting today's organizations and businesses in many diverse ways. The implications are perceived at the individual, organizational, ... company. Global organizations need to operate through a very flexible structure that allows freedom and speed, and replaces the hierarchical models with structures that are flatter and adequate for stronger ... concepts of teamwork, cross-border teamwork and virtual teamwork. It presents a framework to deal with cross- border teamwork approach and to build up an effective cross-border team. 1 Working in...

Ngày tải lên: 27/10/2012, 16:42

... drinks that we ordered. We forgot to ask for separate checks. “Separate checks” are when each person at a table gets his or her own bill, so that each person pays only for what that person ate directly ... the water cooler talking about a show that was on television last night. A “water cooler” is a machine that keeps the water in a large container cold. Some water coolers are able to keep water ... www.eslpod.com Using English at Work Lesson 1 – Arriving at Work These materials are copyrighted by the Center for Educational Development (2008). Posting of these materials on another website...

Ngày tải lên: 05/11/2012, 15:03

... translator has two possible solutions at his disposal. The main advantage of translation by paraphrase (no matter whether with the use of related or unrelated words) is that it is possible to achieve ... meaning of a word or concept that poses difficulties in translation. The main disadvantage of this strategy is that it usually involves replacing one item with an explanation consisting of several ... that non-equivalence will definitely a fact every translator, sooner or latter, will experience. In other word, the principle that a translation should have an absolute equivalence relation with...

Ngày tải lên: 10/04/2013, 10:37

... framework. Be mature and objective and make sure that you are not attacking anyone with your language. 3. Open Up the Lines of Communication Conflict can escalate if the lines of communication ... controlling or difficult, clarify the objectives of your team and let the person know what their role is within the team. Be prepared to say no to ideas that just don't work within your team's ... English 1.3 Assigned work Numbe r Name Assigned work 1 Vu Thi Dung How do manager deal with conflict at work? 2 Nguyen Thanh Hai Examples of event where conflicts were deal with successfully. 3...

Ngày tải lên: 05/05/2013, 08:11