Drain the Fire Hose Don’t be dragged down Don’t argue Listen – then ask for alternatives Don’t agree or apologize Switch to problem solving Take action on your own Stallers/ Wafflers Reluctant to turn down requests Want to be liked Afraid or unable to manage Paralyzed by tough decisions Sideline the Stallers Surface hidden concerns Help them resolve the problem You make the decision – with caution Support decisions Keep control of situation Silent Types Silent/unresponsive Answer with a grunt Turn away from people Pretend nothing happened Open the Silent Ones Meet with them individually Give them time to open up Ask open-ended questions Wait for a response If no comments – comment on what’s happening Indecisive Super helpful – but… Postpone decisions Hint and beat around the bush Resolve Indecision Address fears with “what if” questions Help resolve problems when issues surface Help examine facts Watch for anger or withdrawal Sniper Exclude key people Withhold information Use hidden attacks, innuendos, digs, non-playful teasing Wreck havoc and you don’t see them Unload the Sniper Surface the attack Provide peaceful alternative Bring resistance into the open Seek group confirmation or denial of snipers criticism Use coaching/counseling if assigned tasks not done Why Always Me Gain attention - “its always me” Try to gain control and make their changes . Silent/unresponsive Answer with a grunt Turn away from people Pretend nothing happened Open the Silent Ones Meet with them individually Give them time to open up Ask open-ended. surface Help examine facts Watch for anger or withdrawal Sniper Exclude key people Withhold information Use hidden attacks, innuendos, digs, non-playful teasing Wreck havoc. see them Unload the Sniper Surface the attack Provide peaceful alternative Bring resistance into the open Seek group confirmation or denial of snipers criticism Use coaching/counseling