act those little things that count

... The biz is a matter of daily operations, of the little things that the best bosses and think on a minute-by-minute basis that have such a big impact on the teams they manage The best team leaders ... it is full of the little things that we can choose to think and that will make a big difference in the way we motivate our teams One key premise However, there is one premise that is important: ... the companion volume entitled The Buzz: 50 little things that make a big difference to delivering world-class customer service I guarantee that if you practice the various steps specified in this...

Ngày tải lên: 10/08/2014, 10:21

... Find out now how your team members feel and take action to ensure that everyone is paid the best in the circumstances that prevail Then ensure that your employees give of their best BIZ POINT ... time—even when people can’t see you In fact, those bosses who are rarely seen are the worst examples of all, failing to support the team in times of need Not that you have to be there all the time ... is—and that is the standard for good or bad by which judgments about the boss are made There is no escaping everyday reality The example cannot be written down It has to be practiced—in fact, it...

Ngày tải lên: 10/08/2014, 10:21

... eating donuts ✔ I learnt that our customers aren’t happy with waiting times and I can take action on this ✔ I learnt that Ouagadougou is the capital of Burkina Faso and that we have an office there ... priority Tell them the facts without embellishing them Use face-to-face communication wherever possible If you have opinions about the facts, ensure your people know that these are your opinions ... as a last resort They are the lazy way to communicate Only inform people of things that they view as affecting them or that are of direct interest to them When communicating with team members take...

Ngày tải lên: 10/08/2014, 10:21

... the way in getting all the little things right, paying attention to detail, and ensuring that these little things make a big difference ✔ Take the lead in ensuring that your team has the best ... that this objective is so important to us that we must devote all our available energies to achieving it When it comes to improvement, doing the biz means practice and practice and practice That ... leader are accountable for training your team and cannot blame head office for failing to deliver that training By hook or by crook you have to make sure that it happens That is accountability...

Ngày tải lên: 10/08/2014, 10:21

... not happy with the way you reacted to your colleague.” Bosses who the biz pick up and comment constructively on the little things, because they know that it is these that make a big difference ... are some more of the little things good team leaders They: ✔ Listen carefully to what employees say and treat their opinions with great respect ✔ Look for the good things that employees (rather ... as many words as you can that relate to dignity Then identify a behavior that relates to each word Practice applying these behaviors and thus dignifying people BIZ POINT Act with dignity in all...

Ngày tải lên: 10/08/2014, 10:21

... themselves accountable for the contribution that they have agreed to make As a general rule of thumb, the companies that have the fewest committees and the fewest formal meetings are those that have ... BIZ STEP 31 Identify five different things you can today to show that you genuinely care for the people in your team, together with five different things that show you also care for your customers ... or not to consult exactly what contribution they are accountable for making When you have you on the decision I that clarity of purpose, you just get on should make, and that s and what needs...

Ngày tải lên: 10/08/2014, 10:21

... exhausted with the exacting procedures and time-limited transactions that form part of their essential contribution Instead of work being enjoyable and exciting, it becomes a chore that at times is ... eliminating some fairly deep-rooted fears and proving to yourself that most things are possible The limits on achievement are mostly the limits that we artificially construct in our minds in order to protect ... achieve little other than a degree of comfort—and such comfort can lead to complacency The best team leaders are aware that dropping team members in the deep end from time to time means that they...

Ngày tải lên: 10/08/2014, 10:21

... unsubstantiated facts, and assertions that stimulate social intercourse Being indiscreet means giving something away that officially you should not It means revealing a spicy little detail that your ... have ever had have been a little eccentric or, as mentioned in the previous section, a little M.A.D They exhibited some endearing features that were mighty unusual but that people liked and got ... many little things that team leaders can to help team members develop this creative approach For example, team leaders should enter the realms of psychology and explore the emotional interactions...

Ngày tải lên: 10/08/2014, 10:21

... self-awareness and to that extent to choose positive, happy moods that radiate across to others This is relatively easy to All it requires is for you to go looking for the good things in life that make you ... enough of these good things around that if you go looking for them you will find them Conversely, if you focus solely on the negative, on problems, on bad behavior and things that go wrong, you ... coexists with happiness Be happy that the jug is half full Be unhappy that the jug is half empty Be happy that your team has improved its performance Be unhappy that it is still not consistently...

Ngày tải lên: 10/08/2014, 10:21

Ngày tải lên: 10/03/2016, 11:27

... Reserved More things that fly cockpit hot-air balloon seaplane wheels hang glider runway jet plane (c) 2011 Dorling Kindersley All Rights Reserved Helicopter Helicopters have long blades that spin ... 2011 Dorling Kindersley All Rights Reserved Truck Trucks are big, strong vehicles that can carry heavy loads Most things you see in stores were brought there by trucks Can you make the noise of ... Discover more at www.dk.com (c) 2011 Dorling Kindersley All Rights Reserved L E T 'S L OO K Things that Go DK Publishing, Inc (c) 2011 Dorling Kindersley All Rights Reserved BLANK PAGE On the...

Ngày tải lên: 16/02/2014, 23:00

... all treated me like a criminal That made me act like one—everyone has to act like a criminal here That s the hypocrisy of the world, that honest people end up acting like crooks because the world ... over time, the graph overlaid on a 3D curve of normal activity over time and space He noted that the level was a little high, the room a little more anxious than usual He clicked and tapped and ... AttributionNonCommercial-ShareAlike 3.0 license The Things that Make Me Weak and Strange Get Engineered Away ’Cause it’s gonna be the future soon, And I won’t always be this way, When the things that make me weak and strange...

Ngày tải lên: 17/02/2014, 04:20

... point and jammed on the brakes These three characteristics — one, contagiousness; two, the fact that little causes can have big effects; and three, that change happens not gradually but at one ... distinguishing characteristic of these two examples is that in both cases little changes had big clfccts All of the possible reasons for why New York's crime rate dropped are changes that happened ... ubiquitous in that part of Brooklyn that most people would take to the safety of their apartment at nightfall Police officers who served in Brownsville in the 1980s and early 1990s say that, in those...

Ngày tải lên: 05/03/2014, 20:20

... point and jammed on the brakes These three characteristics — one, contagiousness; two, the fact that little causes can have big effects; and three, that change happens not gradually but at one ... distinguishing characteristic of these two examples is that in both cases little changes had big clfccts All of the possible reasons for why New York's crime rate dropped are changes that happened ... ubiquitous in that part of Brooklyn that most people would take to the safety of their apartment at nightfall Police officers who served in Brownsville in the 1980s and early 1990s say that, in those...

Ngày tải lên: 22/03/2014, 14:20

... “Companies today are demanding that international coaching firms provide evidence that coaching is valuable and impacting the bottom line I found that Coaching That Counts provides a framework for ... Preface xv Introduction to Coaching That Counts The Coaching Initiative: Developing Leaders and Producing Business Impact Three Lynchpins for Coaching That Counts How This Book Is Organized Section ... Producing Business Impact This situation with John and Phil is not unique; in fact, this situation is being played out in countless companies throughout the Coaching That Counts world People who...

Ngày tải lên: 24/03/2014, 00:21

... He concludes that, since eye movements are actions, ªperception is for selection, selection is for action, and action is for perceptionº Arguably, we have found evidence of a system that spatially ... methodological practice then to reason that the result of Experiment is purely due to the presence of a ®xation within the ports during presentation of the facts Secondly, it is unclear exactly how ... it could be that it is not oculomotor coordinates, per se, that are stored during presentation and then triggered during the question Rather, it could be that the body of information that the ®xation...

Ngày tải lên: 30/03/2014, 14:20

... The Little Book That Beats the Market Joel Greenblatt John Wiley & Sons, Inc The Little Book That Beats the Market The Little Book That Beats the Market Joel Greenblatt ... management fees and with the tax and transactional burden that comes from active management Then came “index funds,” which cut fees, taxes, and transaction costs to the bone Very, very good What ... young, I decided that all my money should go to Johnson Smith Of course, I’d love to tell you that Johnson Smith was an orphan who just needed a little help I’d love to tell you that the money...

Ngày tải lên: 24/04/2014, 00:11

... Copyright 2010 Resource Interactive 37 THING 1O / Rise of the connected things WiThings WIFI Scale © Copyright 2010 Resource Interactive 38 THING 1O / Rise of the connected things MIcrosoft Sync Fitbit ... Copyright 2010 Resource Interactive 35 CONVERGENCE / THING 1O Rise of the connected things © Copyright 2010 Resource Interactive 36 THING 1O / Rise of the connected things Convergence you say? ... Resource Interactive 23 THING O7 / Interactive products We will become conditioned to the expectation of having digital interactions with physical objects © Copyright 2010 Resource Interactive 24...

Ngày tải lên: 03/06/2014, 15:52

... 12 There were things that we needed to understand The first is we had to know the differences bet ween these platforms (iPad, Android, Windows Phone, Blackberry) The second is that we had to ... it had to be better in some way to its print counterpart Thursday, January 12, 12 If you look at digital music or books you can make the argument that digital is better because you can carry ... cryptic error Thursday, January 12, 12 STEP 10 Learn that you need an updated security certificate Thursday, January 12, 12 STEP 10 STEP 11 Learn that you need an updated security certificate Open...

Ngày tải lên: 03/06/2014, 16:01

... “Companies today are demanding that international coaching firms provide evidence that coaching is valuable and impacting the bottom line I found that Coaching That Counts provides a framework for ... Preface xv Introduction to Coaching That Counts The Coaching Initiative: Developing Leaders and Producing Business Impact Three Lynchpins for Coaching That Counts How This Book Is Organized Section ... Producing Business Impact This situation with John and Phil is not unique; in fact, this situation is being played out in countless companies throughout the Coaching That Counts world People who...

Ngày tải lên: 04/06/2014, 13:20