Tài liệu ADC Assists AT&T with 9/11 Calling Card Program doc

case study ADC Assists AT&T with 9/11 Calling Card Program Customer AT&T is among the premier voice and data communications companies in the world, serving business, consumers, and government customers. It runs one of the most sophisticated communications networks in the U.S., and is a leading supplier of data, Internet and managed services for the public and private sectors. The company is a market leader in local, long distance and Internet services, as well as transaction-based services like prepaid cards, collect calling and directory assistance. AT&T has about 50 million residential and 4 million business customers depending on their network for high-quality communications. Requirements Hours after the Sept 11th, 2001 terrorist attacks, AT&T announced that it would donate $10 million in prepaid calling cards to relief agencies and family crisis centers in New York, Washington and Pennsylvania. Issuing these phone cards called for expansion of the AT&T network including the addition of 98 NEC RC48 MUX units at the Denver Main central office in Colorado. The units would also need to be commissioned and integrated into the network within 10 short days due to the critical nature of the project. ADC Solution ADC has been providing product and services solutions to AT&T in the United States for many years. ADC’s Systems Integration team in Colorado was asked to perform the installation, wiring, commissioning and integration of the equipment being deployed to accommodate the thousands of phone cards issued. This was a project of massive proportions with over 2,700 circuits being added to the AT&T network. The ADC team worked around the clock, 24/7, in order to turn up the circuits according to AT&T’s commitment to victims and their families. The end result was a project completed 2 days ahead of schedule and meeting all of AT&T’s specific quality standards. 2 ADC Telecommunications, Inc., P.O. Box 1101, Minneapolis, Minnesota USA 55440-1101 Specifications published here are current as of the date of publication of this document. Because we are continuously improving our products, ADC reserves the right to change specifications without prior notice. At any time, you may verify product specifications by contacting our headquarters office in Minneapolis. ADC Telecommunications, Inc. views its patent portfolio as an important corporate asset and vigorously enforces its patents. Products or features contained herein may be covered by one or more U.S. or foreign patents. An Equal Opportunity Employer 1269711 8/03 Original © 2003 ADC Telecommunications, Inc. All Rights Reserved Web Site: www.adc.com From North America, Call Toll Free: 1-800-366-3891, Ext. 63475 • Outside of North America: +1-952-938-8080 Fax: +1-952-946-3292 For a complete listing of ADC's global sales office locations, please refer to our web site. Benefits Realized by the Customer During some of the darkest hours in America’s history, AT&T was able to deliver on its promise to help those desperate to communicate with others. ADC’s ability to complete the work in the required timeframe ensured that the network capacity for all of the donated calling cards was available, making it possible for AT&T to provide service to those in need. This program was a striking example of AT&T’s charitable spirit and dedication to the community. It also demonstrated ADC’s unmatched ability to respond to a crisis situation and to deliver on schedule, according to customer requirements. . case study ADC Assists AT&T with 9/11 Calling Card Program Customer AT&T is among the premier voice and. communicate with others. ADC s ability to complete the work in the required timeframe ensured that the network capacity for all of the donated calling cards