1 YEAR UPGRADE BUYER PROTECTION PLAN Professional Reference Series ASP Configuration Gary Palmatier, Vice President of Business Development and Solution Architecture, EngineX Networks, Inc. Foreword by Dale Booth, Chairman & CEO, EngineX Networks, Inc. Sean Thurston Technical Editor Become an Application Service Provider! • Step-by-Step Instructions for Converting an ISP from Standard Bandwidth Provisioning to Providing Complex Services • Hundreds of Common ASP Terms Defined,Types of ASP Firms Identified,and Best Platforms Revealed • Complete Coverage of Application Outsourcing,Business Process Outsourcing, and Platform IT Outsourcing Application Service Provider [ ] Handbook 130_ASP_newFC 6/19/01 3:02 PM Page 1 solutions@syngress.com With more than 1,500,000 copies of our MCSE, MCSD, CompTIA, and Cisco study guides in print, we continue to look for ways in which we can better serve the information needs of our readers. One way we do this is by listening. 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Brands and product names mentioned in this book are trademarks or service marks of their respective companies. KEY SERIAL NUMBER 001 KKHJH87875 002 GSRSUY6456 003 ALERKTPD53 004 E458XPS368 005 5ERPTK348A 006 NV49533JFE 007 Q8URVNA394 008 BHU89FE2MP 009 Q2WPMKA843 010 CDFUU8Z922 PUBLISHED BY Syngress Publishing, Inc. 800 Hingham Street Rockland, MA 02370 ASP Configuration Handbook: A Guide for ISPs Copyright © 2001 by Syngress Publishing, Inc. All rights reserved. Printed in the United States of America. Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or dis- tributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher, with the exception that the program listings may be entered, stored, and executed in a computer system, but they may not be reproduced for publication. Printed in the United States of America 1 2 3 4 5 6 7 8 9 0 ISBN: 1-928994-26-1 Technical Editor: Sean Thurston Freelance Editorial Manager: Maribeth Corona-Evans Co-Publisher: Richard Kristof Copy Editor: Beth A. Roberts Cover Design by: Michael Kavish Index by: Robert Saigh Page Layout and Art by: Shannon Tozier Distributed by Publishers Group West in the United States. 130_ASP_FM 6/19/01 2:57 PM Page iv v Acknowledgments v We would like to acknowledge the following people for their kindness and support in making this book possible. Richard Kristof and Duncan Anderson of Global Knowledge, for their generous access to the IT industry’s best courses, instructors, and training facilities. Karen Cross, Lance Tilford, Meaghan Cunningham, Kim Wylie, Harry Kirchner, Bill Richter, Kevin Votel, Brittin Clark, and Kent Anderson of Publishers Group West for sharing their incredible marketing experience and expertise. Mary Ging, Caroline Hird, Simon Beale, Caroline Wheeler,Victoria Fuller, Jonathan Bunkell, and Klaus Beran of Harcourt International for making certain that our vision remains worldwide in scope. Anneke Baeten, Annabel Dent, and Laurie Giles of Harcourt Australia for all their help. David Buckland,Wendi Wong, Daniel Loh, Marie Chieng, Lucy Chong, Leslie Lim, Audrey Gan, and Joseph Chan of Transquest Publishers for the enthusiasm with which they receive our books. Kwon Sung June at Acorn Publishing for his support. Ethan Atkin at Cranbury International for his help in expanding the Syngress program. Joe Pisco, Helen Moyer, and the great folks at InterCity Press for all their help. 130_ASP_FM 6/19/01 2:57 PM Page v 130_ASP_FM 6/19/01 2:57 PM Page vi vii Contributors Dale Booth is EngineX Networks’ Chairman and CEO. He has more than two decades of telecommunications industry experience, including the role of Senior Vice President and Chief Operating Officer at Fujitsu Network Services, a division of Fujitsu Network Communications. Dale created the vendor-neutral services division and powered it to a 373 per- cent compound annual growth rate. He also served as Chief Information Officer of Fujitsu Network Communications. Prior to that, he held var- ious technical and management positions at InteCom, a PBX start-up specializing in converged voice and data platforms. Dale has an engi- neering degree from DeVry Institute and did post-graduate work at the University of Pennsylvania,Wharton School of Business. He serves on numerous boards and councils, including Daisytek International, the Texas Quality Foundation, and the International Engineering Consortium. Gary Palmatier is Vice President of Business Development and Solution Architecture for EngineX Networks Inc. He is responsible for defining markets, creating technical service solutions, and managing customer, partner, and alliance relationships. He has more than 18 years of telecom- munications industry experience. Previously, he was Director of Advanced Network Services at Fujitsu Network Services, where he established the professional services business unit and directed the division’s global profes- sional services efforts. Gary has a master’s degree in IS management from Aurora University, in Aurora, IL and a bachelor’s degree in industrial tech- nology from Southern Illinois University. Gary serves as Chairman of the Systems Integration Committee of the National Convergence Alliance. He is certified as an Oracle Master Systems Analyst and is a member of the IEEE. Gary has been a featured speaker at Argonne National Laboratory, professional societies, and industry symposiums on topics such as software engineering, innovation, and management systems. He has also taught electronics technology, programming languages, and networking at the college level. 130_ASP_FM 6/19/01 2:57 PM Page vii Matt Lyons (CCIE #1133) is the Director of Solution Architecture for EngineX Networks Inc. Matt has over 20 years of experience working with networking and IP. He has worked for such early network pioneers as Ungermann Bass, SynOptics Communications, Network General, and Nestar Systems, the first company to network the Apple II. After more than 7 years at Cisco Systems, and leveraging his international consulting experience, he has joined EngineX Networks to build a Solution Architecture group that is focused on large-scale carrier network issues and design. Matt lives in Fremont, CA. Kevin Murphy (CCNA, CSE) is the Director of Business Development for EngineX Networks Inc. Kevin is responsible for developing the part- nerships and alliances required to support EngineX Networks’ advanced designs and deployments. Previously, Kevin served on the EngineX Design team as a Solution Architect and Engagement Manager. His areas of focus include VoIP, content networking, and VPN. He has also held var- ious business development and sales positions within the Infrastructure segment. Kevin holds a bachelor’s degree in business administration from the University of Southern California with an entrepreneur emphasis. He lives in San Francisco, CA. Aaron Davidson (CCNA) is a Solution Architect with EngineX Networks Inc. He creates infrastructure and data center design solutions. His specialties include security, load balancing, and implementation of var- ious vendors’ equipment. Aaron’s background includes designing and securing several Silicon Valley dot.com ventures and working for numerous Internet service providers. Aaron lives in the East Bay and is working on his certifications and a music career. Mark Egan (CCNP, MCSE, MCP+I, CNE) is a Senior Solution Architect for EngineX Networks Inc. He provides technical leadership for the Solution Architecture team as well as support for the design and implementation of customer networks. Mark’s background includes working for Sprint-Paranet as a Technical Analyst and as a Consultant for Exxon. Mark Lives in Dublin, CA. viii 130_ASP_FM 6/19/01 2:57 PM Page viii ix Ben Tsui (CCNP, CCDA, MCSE, MCP+I, MBA) is a Senior Network Engineer with EngineX Networks Inc. He designs telecommunications infrastructures and implements network devices as well as the provision of local loop for transport deployment. His specialties include research, doc- umentation, and implementation. Ben’s background includes positions as Design Engineer for PacBell and a Network Engineer Specialist for SBC Datacomm. Ben lives in Fremont, CA. He is pursuing his master’s degree in telecommunications. 130_ASP_FM 6/19/01 2:57 PM Page ix [...]... Inktomi Software Load-Balancing Software BEA Systems Hewlett-Packard WebQoS IBM Microsoft Resonate Segue Business Drivers for the Conversion to ASP Business Factors That Impact the ASP Model Enabling Technologies Technical Factors Barriers to the ASP Business Model ASP Business Model Strategies System Integrators and Implementers Internet Service Providers and Telecommunication Companies Independent Software... 45 46 47 47 47 47 48 xiii 130 _ASP_ TOC xiv 6/19/01 3:00 PM Page xiv Contents Problems That Could Arise from Conversion Major Issues in the Implementation of an ASP Model What Is Needed to Sell Your Services? Necessary Components Summary Solutions Fast Track Frequently Asked Questions Review ASP Decision Criteria Current Analysis published the results of their survey of ASP customers that ranked the... Service Provider Conversion Market Factors ASP Customer Value Proposition ISP Value Proposition ASP Services Also Enable Future Migration Up the Value Chain ISP to ASP: The Perfect Fit? Critical Success Factors Business Models Determining Your Offerings Customer Issues 48 49 49 50 51 51 57 59 60 61 63 64 67 68 69 71 72 73 75 78 80 82 82 84 86 88 91 91 94 94 96 99 130 _ASP_ TOC 6/19/01 3:00 PM Page xv Contents... Quality of Service Management Systems for Your ASP The TMN Outline TMN Standards The Building Blocks of the TMN Model How the OSI Functions in the TMN Model Manager and Agent Roles The Standard Interfaces The Logical TMN Model What Tools Do You Need to Automate TMN? The ASP Transformation Industry Examples of Successfully Deployed ASP Management Tools ASP Infrastructure Operations Network Operating... 469 469 472 473 477 479 480 481 481 481 482 484 485 486 509 522 532 130 _ASP_ TOC 6/19/01 3:00 PM Page xxvii Contents Configuration for a Cisco Systems MGX Router That Is Located within the Access Layer Summary 537 553 Appendix B ASP Configuration Handbook Fast Track 555 Index 585 xxvii 130 _ASP_ TOC 6/19/01 3:00 PM Page xxviii 130 _ASP_ Frwd 6/19/01 2:59 PM Page xxix Foreword For the modern Web-enabled community... agreements (SLAs) For ISPs and ASPs, these application-hosting responsibilities require the choice of a platform that can deliver the correct balance of performance, scalability, upgradeability and manageability xxix Chapter 1 An Introduction to ASPs for ISPs Introduction Why This Book Is for You What This Book Can Do for You Whom This Book Is Written For Definitions of Common ASP Terms What Is an Internet... author to Syngress Publishing’s Building a Cisco Network for Windows 2000, ISBN: 1-928994-00-8 Sean lives in Renton,WA He is currently pursuing his CCIE x 130 _ASP_ TOC 6/19/01 3:00 PM Page xi Contents Foreword Choose the Best Platform for Your ASP ASPs take advantage of existing Internet connectivity to offer corporations the opportunity to outsource not only peripheral applications but also mission-critical... Layer Layer 10:The Financial Layer Choosing the Best Platform for Your ASP Hardware Servers Hewlett-Packard Sun Microsystems Compaq Network Equipment Data Traffic Explosion Alcatel Networks Cisco Systems Extreme Networks 12 12 12 12 13 14 14 15 15 16 16 16 17 18 18 18 19 19 19 21 21 21 21 22 22 22 23 24 24 25 25 25 25 26 26 26 130 _ASP_ TOC 6/19/01 3:00 PM Page xiii Contents F5 Networks Foundry Networks... 289 290 290 291 xix 130 _ASP_ TOC xx 6/19/01 3:00 PM Page xx Contents Redundant Array of Inexpensive Disks RAID-0 RAID-1 RAID-2 RAID-3 RAID-4 RAID-5 RAID-6 RAID-10 RAID-53 SAN Solutions Offered by Various Vendors IBM’s SAN Solution The IBM SAN Strategy Summary Solutions Fast Track Frequently Asked Questions 291 293 293 293 293 294 294 294 294 295 295 295 295 297 298 301 Chapter 6 ASP Security System Provisioning... Technologies and Attacks Virtual Private Networks Perimeter Firewalls Stateful Inspection 303 304 306 306 308 309 309 309 312 313 314 315 316 317 319 320 320 321 323 130 _ASP_ TOC 6/19/01 3:00 PM Page xxi Contents Security Components Discussed from an ASP s Perspective External Network (Internet) To Inside To Outside Perimeter Firewall To Inside To Outside Internal Network Perimeter Firewall Packet Filtering Embedded . Conversion to ASP 34 Business Factors That Impact the ASP Model 34 Enabling Technologies 35 Technical Factors 36 Barriers to the ASP Business Model 37 ASP Business. listening. www.syngress.com/solutions 130 _ASP_ FM 6/19/01 2:57 PM Page i 130 _ASP_ FM 6/19/01 2:57 PM Page ii 1 YEAR UPGRADE BUYER PROTECTION PLAN Professional Reference Series ASP Configuration Application Service Provider [ ] Handbook 130 _ASP_ FM