Solution to improve service of transporting import and export goods of lotte vinatrans global logistics co , ltd (vietnam) CO , LTD

INTRODUCTION Reason to choose a topic In the era of industrialization and modernization, international trade is an indispensable and important activity for the development of each country, transportation activities have also shown a great role in affirming its position and capacity when doing business with other countries It can be said that the more attention is paid to foreign trade, the more effective the delivery and delivery of goods are, the more the economy will develop In line with this trend, many companies in Vietnam specializing in forwarding and logistics have in turn been born, marking a new development of foreign trade in Vietnam In particular, Lotte Vinatrans Global Logistics Co., Ltd (Vietnam) with 11 years of experience in the field of forwarding import and export goods in Vietnam, is a typical example for professionalism, dynamism and creativity in the past The process of adaptation to the transformation of the economy In forwarding and exporting goods, air freight forwarding is very small but it plays a very important role because of the superiority of transport speed and safety Being aware of the importance of air freight forwarding for the development of the economy, after practicing internship to learn about business activities at Lotte Vinatrans Global Logistics Co., Ltd., I would like to choose tai: "Solution to improve service of transporting import and export goods of Lotte Vinatrans Global Logistics Co., Ltd (Vietnam) CO., LTD" as the graduation thesis Research purpose The project aimed to better understand import and export cargo transport service activities, research key issues in the process and situation of the operation performance, advantages and disadvantages that the company encountered must be in the last time Since then proposed a number of solutions and recommendations to improve the company's transportation services in the future, contributing to the development of the company Research subject and scope The subject of the study is Lotte Vinatrans Global Logistics (Vietnam) CO., LTD because the topic of the research is the service of transporting import and export goods at Lotte Vinatrans Global Logistics Co., Ltd Research Methodology The topic uses main research methods: - Methods of analysis: analysis of parameters and data related to the company to know the performance of the company, the results achieved by the company as well as parts that the company has not yet completed - Statistical method: Find out statistics about the number of orders, targets on business, and norms of the transport service market - Logic method: summarizing and assessing the operation situation as well as giving solutions based on science and practicality Structure of the topical The content of the internship report consists of chapters: Chapter 1: Rationale for transport services for import and export goods Chapter 2: Actual situation of service of transporting import and export goods of Lotte Vinatrans Global Logistics (Vietnam) Co., Ltd LTD Chapter 3: Some solutions to promote import and export cargo transport services of Lotte Vinatrans Global Logistics (Vietnam) Co., Ltd LTD CHAPTER THE RATIONALE OF TRANSPORT SERVICES FOR IMPORT AND EXPORT GOODS 1.1 General overview of transport services for trading import and export goods Transport is a human economic activity that aims to meet the need to move objects from one place to another Objects to be moved can be people, goods, vehicles, tools In the era of globalization, the demand for goods exchange between countries is growing, so the import and export freight transport service was born and became an indispensable part in the circulation process goods from production to consumption Therefore, what is import and export transport service ? What are the rights, obligations and responsibilities of the import and export cargo transport service provider? 1.1.1 Definition of import and export freight services Services of transporting import and export goods are commercial acts, in which a transport service provider receives goods from a consignor, prepares necessary documents, carries out customs procedures, organizes transportation and warehousing, performing other services to deliver goods to the consignee under the consignee's name The freight forwarders may be hired by the exporter or importer, depending on the payment conditions With the rapid development of technology, it has helped the freight service become more and more specialized and become an area of great interest The field of international freight transport was born a long time ago, but it was officially marked by the establishment of VANSAI in Badilay, Switzerland This company was born with the role of performing forwarding and transporting import and export goods The service of transporting import and export goods was born to help goods circulate quickly, safely, economically and reduce risks for both sellers and buyers Means of transport are utilized to the fullest and effectively in terms of both volume and weight, shortened rotation speed reduces the risk of costs and time In addition, when hiring the party to perform their own transport services, both importers and exporters reduce unnecessary expenses such as the cost of building warehouses, hiring vehicles and labor, without being able to make the most of 1.1.2 The rights and obligations of service providers of import and export goods a) Providers of transport services for import and export goods have the right: The first, requires the tenant to provide the necessary information about the goods to record on the waybill and be allowed to check the authenticity of the information provided by the customer The second right, requires the tenant to pay all the charges, surcharges, transportation costs , has the right to claim compensation if the customer violates the contract Third, may refuse to transport the goods if the lessee does not deliver within the time specified in the contract, and reserves the right to request an inspection of the goods as necessary b) Persons providing import and export cargo transport services have the obligations: The first obligation, provide the right vehicle, at the right time, place, and delivery to the recipient in accordance with the contract The second obligation, carry out the work of transporting, arranging, transporting, loading and unloading vehicles Thirdly, if the cargo is damaged, lost, distorted or appears to be peeled off, it must pay damages to the charterer, except in case of exemption from compensation due to the prior agreement or in the case of exemption from compensation according to law 1.1.3 Responsibilities of persons providing services of transporting import and export goods The responsibilities of the service provider of import and export goods are expressed through two subjects: the hirer and the law For the lessee, the person providing the service of transporting import and export goods is responsible for ensuring the goods are transported to the right destination, at the right time, category, without being damaged, or any damage with goods For law, the person providing services of transporting import and export goods shall make customs declaration, pay taxes and send goods for inspection in accordance with the provisions of law 1.2 Features of import and export freight services 1.2.1 Concept and characteristics of air transport services Air transport service is a combination of economic and technical factors to exploit air transport effectively, this is the form of transporting goods and parcels from one place to another a guest place by plane Cargo transport is a nascent industry compared to other transport sectors At first it was born only for military purposes, but with the increasing development of technology, air transport has shown its role in transporting passengers, goods and becoming an important sector for the world economy in general for international trade in particular Making the characteristics of the air transport industry with aircraft transport means Goods transported by this route are usually perishable, rotten, live animals, letters, time-sensitive goods, emergency relief goods, and high-value goods be delivered immediately, and guarantee the lowest risk Goods sent by air usually have small volume, small weight, but great value Air transport ensures goods at low risk, ensures fast time so the freight of this road is always the highest compared to other transport routes Air transport plays an important role in the exchange between nations, and is a bridge between cultures among ethnic groups This is an important link to link transport modes with each other like air freight / sea freight, air freight/ trucking 1.2.2 Concept and characteristics of sea transport services Like air transport, sea transport is a collection of economic and technical factors to effectively exploit the shipping by sea, this is the form of transporting goods and parcels from one place to another by ship Sea freight was born in the 5th century BC, this is a form that can transport all kinds of goods in international trade Transportation routes are mostly natural routes The shipping capacity of the ship is extremely large, it can be considered to be the largest compared to other types of transport by road Sea transport has a large capacity, so it is suitable for transporting large, large tonnage goods that other types of transport cannot carry The advantage of this form of transportation is its low cost However, its disadvantage is that it is the most compared to other types of transport: shipping by sea depends very much on natural conditions, the speed of the ship is still low, and the speed of rotation of the ship is also prolonged costly and time-consuming, the risk of sea transport is very large: can be pirates, storms, natural disasters, high humidity makes goods perishable 1.2.3 Concept and characteristics of road transport services Similar to air and sea transport, road transport is a collection of economic and technical factors to effectively exploit the transportation of road vehicles, this is a form of cargo transportation goods, parcels from one location to another by road There are many diverse types of road vehicles such as cars, trailers, container trucks, trains, etc Goods sent by the rail transport service are usually raw materials, small-sized machinery, goods not folded in time This type of transportation has the advantage of cheap cost, flexible transit time, but it has some disadvantages of high risk, heavy dependence on road infrastructure, and natural factors impact Road transport can cost extra expenses for tolls, parking fees this type of expense is not borne by other types 1.3 Criteria for evaluating the quality of transport services for import and export goods Transport services are assessed in the capacity of transportation, it is not immutable as products and consumer goods Criteria for evaluating the quality of transport services for export and import goods:  quickness and timeliness in transport: speed is assessed at the turnaround time of transport means, the turnaround time is as fast as possible Timeliness is reflected in the goods arriving at the destination on time, which is very important for import and export goods because it affects warehousing, car rental cost damage to businesses The carrier must make minimum shipping time from the point of receipt to the point of delivery It depends on the means of transport, the time of loading and unloading of goods, the time of service failure due to the influence of objective factors: weather, climate or the connection of vehicles Download intermittent  Ensuring safety for shipment during transport: the goods are not broken, no loss of goods and the quality of goods is guaranteed as before  Reliability of time and accuracy of location: ensure accuracy of delivery time and quality of goods transport services, ensure goods arrive in the right warehouse according to the contract  Flexibility: when an unexpected problem arises, it is required to change the mode of transport or place of discharge to suit the reality, requiring the carrier to be very flexible to give directions conversion scheme to ensure a smooth shipment  Service price: good service quality always comes with a reasonable price, because it is the optimal choice of customers 1.4 Factors affecting import and export transport service activities 1.4.1 Economic environment, import and export situation The economic environment has a great influence on the operation of the business The volatility in the economy affects all businesses, but the level of influence on each business is not the same When an economy is growing, despite fierce competition in the market, but business producers still find many opportunities for development In contrast, when the economy weakens, unemployment increases, interest rates rise, sales decrease with the quantity and quality of services declining In such conditions, the competitiveness of enterprises is very limited Import and export cargo transportation service is a sector heavily influenced by the overall development of Vietnam's economy, especially economic policy, GDP growth, operations and export-import efficiency goods on the Vietnamese market With the development of foreign trade, the demand for international cargo transportation will increase and thus the forwarding activities of import and export goods by sea will have a chance to develop Specifically, Vietnam's gross domestic product (GDP) in 2019 achieved impressive results, economic growth in 2019 reached 7.02% The General Department of Customs has statistics on preliminary data, ending in 2019, the total import-export turnover of the country reached 517.26 billion USD, up 7.6% (equivalent to an increase of 36.69 billion USD ) compared to 2018 In which, the value of exported goods reached US $ 264.19 billion, up 8.4% and imports reached US $ 253.07 billion, up 6.8% This result has contributed to bring the country's trade surplus of goods in 2019 to a surplus of 11.12 billion USD Thus, the total volume of import and export goods has increased, leading to an increase in the demand for international cargo transportation 1.4.2 Environment of competition The competitiveness in the market has a great influence on the business activities of the business, affecting the profitability of the business The perfect competitive environment is free to join and withdraw from the market Businesses that enter the market and accept that the market price of the business does not gain super profits, but only ordinary profits that correspond to the opportunity cost of capital The more monopoly the market is, the more power businesses have to control prices (raising selling prices or lowering buying prices to gain super profits) In this market, the entry of enterprises is very difficult Doing business in monopoly market or monopoly minority will bring high profit and great business efficiency for enterprises But this market will cause loss to society and not bring about socio-economic benefits In our country, in the previous subsidized bureaucracy management mechanism, market competition is distorted For a long time we saw competition as "big fish swallowing small fish" and only saw the negative side of it In fact, competition is a two-headed mechanism, on the one hand, it pushes inefficient businesses to bankruptcy, on the other hand, it creates a good environment for businesses to master the "rules of the game" of development Competition in the market among enterprises by economic sector is divided into types: - Competition among industries in freight services includes competition between freight forwarding sectors by sea, air, rail and road Each industry has a competitive advantage and has its own limitations 10 confirmation on the delivery slip and load the car The truck leaves out of security check, and transports the goods to the customer's warehouse The trucking team is responsible for monitoring the shipping process to ensure the shipment is delivered to customers on schedule In case of receipt of goods detected abnormalities such as torn, wet boxes, must request the warehouse to make an abnormal record, certified by the warehouse, customs and the consignee 2.2.3.2 Operating process of goods transporting services by sea The process of transporting goods by road is similar to that of air and sea Specific steps are as follows: Step 1: Receive requests (request booking) of customers Based on the contract signed between Lotte Vinatrans and the customer, when the customer needs to export the goods, the customer will send to the company a request for booking with a set of documents including related documents and papers for work The company implements the procedures on behalf of the customer to export and transport to the place of receipt Based on the importing country, Trucking team exports to contact foreign agents For goods exported under EXW, FCA, Trucking team issues a quote of domestic cost in Vietnam to a foreign agent and only delivers the goods after receiving confirmation from the foreign agent For goods exported under Group C conditions, the Trucking team issues freight rates and domestic costs to customers For goods exported under Group D conditions, the foreign agent shall quote the shipping costs in the importing country The Trucking team quotes freight, domestic costs in the country of export and import to customers, and proceeds delivery after receiving customer confirmation In case Lotte Vinatrans does not have a foreign agent in the importing country, the company can contact the consignee and deliver the goods directly to the importer without going through a foreign agent Step 2: Book the car 39 Trucking team contacted the car company, booking train tickets in accordance with the nature of the goods, the delivery location and the time of loading Depending on the carrier, carrier, there will be different requirements on the procedures and documents needed to receive goods Therefore, the Trucking team must contact the carmakers and shipping lines to check In the case, the car company, shipping company requires documents, papers such as certificate of origin form A, or commercial invoices, packing vouchers certified by VCCI, attached goods, Trucking team must inform notify the customer as soon as possible so that the customer will prepare appropriate documentation If the foreign dealer cannot pick up the goods due to the lack of documents, resulting in a storage charge in the importing country, Lotte Vinatrans may be complained by the foreign agent In addition, the Trucking team must check whether the goods are dangerous goods (Dangerous Goods) and contact the car company, shipping lines, can send documents proving the characteristics of the shipment (MSDS) to the company to verify delivery can or not If the carrier accepts transportation, the Trucking team must issue a Dangerous Shipment Declaration, Sender's Battery Statement and complete the necessary procedures to be able to send goods Step 3: Send documents to foreign customers and agents The Trucking team uses the Lotte Vinatrans system to set a booking confirmation, and enclose the bill of lading for the customer At the same time, send the notice along with the bill of lading, manifest to the foreign agent, ensure that the foreign agent receives the notice and prepare the necessary procedures to receive the goods Once the customer has received confirmation of the reservation, the trucking department coordinates with the transport supplier, putting the car in the customer's warehouse to queue The trucking department is responsible for speeding up the garage, monitoring the 40 factory entry time, the loading time, the time the vehicle leaves the factory, making sure the vehicle is ready to depart for the port of loading as scheduled Step 4: Open the declaration and clear the declaration Opening the declaration is done the same as the ari row Step 5: Put the goods at the port of loading Because there is no field component at the border gate, the truking department will have to prepare a set of documents including necessary documents such as a balance sheet, declaration, a list of goods with barcodes, stamps, shipping, identification codes , confirm book ship to carry out the procedures for putting goods into the warehouse Before doing the procedure, the trucking department dispatches the car to the warehouse and unloads the cargo truck Trucking staff after affixing stamps on the shipment, using a weighted slip with the number of declarations, customs declarations, lists of goods with barcodes to carry out customs supervision After checking documents, customs stamped the list of goods if the set of documents is valid Trucking staff brings the goods and slips to the warehouse's weighing section to weigh the goods, tally the number of boxes and measure the volume of the shipment Goods will be put into the screening department If the goods are valid, customs screening will affix a confirmation stamp on the balance sheet Once the weighing and screening procedure has been completed, the field staff proceeds to pay the fee at the procedure counter and send the bill of lading according to the goods Step 6: Track the shipment process To ensure the goods are delivered to the consignee, the Trucking department must constantly update the shipment status via foreign shipping lines and agents It should be noted that the goods may still be damaged after they have been placed in the warehouse, and the business may be jointly liable for this If the goods are found to be abnormal when receiving the goods at the warehouse of the importing country Trucking team exported through foreign agencies to get photos, requested foreign agents to make 41 extraordinary records, and contacted shipping lines, asking for CCTV inspection in Vietnam At the same time, notify the customer about the status of the shipment as well as the cause of the shipment damage 2.3 Evaluation of the situation of transport services for import and export goods of Lotte Vinatrans Global Logistics Co., Ltd (Vietnam) 2.3.1 Advantages Lotte Vinatrans Global Logistics (Vietnam) is a reputable logistics company, it always works hard to keep pace with the growth of the market and the economy, as well such as the increasing demand in the field of freight forwarding The operating principle of the company is to constantly improve the quality of logistics services, best meet customer satisfaction Lotte Vinatrans Global Logistics (Vietnam) Co., Ltd, formerly known as Huyndai Vinatrans Logistics Co., Ltd, was established on July 4, 2008, with a long history in logistics industry, with a well-known position Stable, financial potential, careful and trustworthy working style, the company is always a reliable partner with customers And is a logistics service provider with the best quality sought by customers With a reasonable price, a professional, fast way of working, helps partners save time and save costs In addition, the company always recruits for its young, dynamic, enthusiastic and enthusiastic labor force, with a sense of responsibility for the work, doing its best for the development of the company 2.3.2 Limitation • Logistics is a business sector in the hot development phase, there are many companies that need to hire services, but along with it, there are many companies opened to serve logistics services Therefore, Lotte Vinatrans Global Logistics faces the competition of newly established competitors so they have improved their technology • Our country's transportation system still faces many difficulties: The road system in many areas has not been expanded, poor roads affect the 42 transport of goods Means of transport in our country have not been improved, old transport vehicles, cargo ships are broken down, affecting the transport schedule • The legal system of our country is too intertwined, many regulations are overlapping, unclear, affecting the time to save and enforce the law • There are too many costs related to the amendment of the declaration through, information about the goods is wrong , the costs of freight rates, insurance prices, surcharges, handling fees, goods preservation these fees are increasing, which reduces the company's profitability • Our country often encounter natural disasters, tropical climate conditions with high humidity, affecting the storage of goods, causing additional costs for businesses • With TT-OA payment methods, customers pay after receiving the goods, there is a possibility that customers not pay, or pay on time, leaving businesses always at risk • Customers know Lotte Vinatrans Global Logistics mainly thanks to their names and experience in providing services, but the company has little action in advertising and marketing about the services they provide, the company's website is quite simple Simplify less information for reference customers, This makes the company lose a large number of potential customers CHAPTER SOME SOLUTIONS TO PROMOTE ACTIVITIES OF LOTTE VINATRANS GLOBAL LOGISTICS (VIETNAM) CO., LTD 3.1 Opportunities and challenges for import and export transport service activities 3.1.1 Opportunity 43 Infrastructure: our country has a system of border gates and seaports in operation with facilitating exchange and transportation activities more easily: International border gate by air • Tan Son Nhat International Airport - Ho Chi Minh City • Noi Bai International Airport - Hanoi • Danang - Danang International Airport • Cat Bi International Airport - Hai Phong • Phu Bai International Airport - Thua Thien - Hue • Cam Ranh International Airport - Khanh Hoa • Can Tho International Airport - Can Tho • Phu Quoc - Kien Giang International Airport • Van Don International Airport - Quang Ninh • Vinh international airport - Nghe An • Cai Lan / Hon Gai Port - Quang Ninh • Ha Long - Quang Ninh international passenger ship port • Tuan Chau - Quang Ninh international passenger ship port • Hai Phong Port - Hai Phong • Ninh Phuc Port - Ninh Binh • Nghi Son deep-water seaport, Tinh Gia - Thanh Hoa • Cua Lo Port - Nghe An • Vung Ang - Ha Tinh Port • Chan May Port - Thua Thien - Hue • Tien Sa Port - Da Nang • Ky Ha Port - Quang Nam • Dung Quat Port - Quang Ngai • Quy Nhon - Binh Dinh port • Ba Ngoi port - Khanh Hoa 44 • Nha Trang - Khanh Hoa port • Vung Tau - Ba Ria - Vung Tau Port • Phu My - Ba Ria - Vung Tau Port • Saigon Port - Ho Chi Minh City • Can Tho - Can Tho Port • An Thoi Port - Phu Quoc - Kien Giang International Border Gate by rail • Dong Dang - Lang Son - Going to China • Lao Cai - Hekou (Hekou) – China International Border Gate by road Table 4:International Border Gate by road in Vietnam Vietnamese border gate Móng Cái Hữu Nghị Tà Lùng Thanh Thủy Laos Cai Tây Trang Chiềng Khương Na Mèo Vietnamese border gate Mường Chanh Nậm Cắn Cầu Treo Cha Lo Lao Bảo La Lay Bờ Y Gánh Đa Lệ Thanh Hoa Lư Xa Mát Mộc Bài Dinh Bà Thường Phước 46 Vietnamese border gate Vĩnh Xương Tịnh Biên Hà Tiên Bình Hiệp With the active border gate system in large numbers, the service activities take place smoothly and easily Regarding natural conditions: Our country is a junction of Southeast Asia, the long coastline, with many favorable seaports for ships to move is the potential for developing sea transport services The borders of our country are bordered by China, Laos and Cambodia, contributing to promoting road transport services 3.1.2 Challenge Currently, Vietnam's transport costs are assessed to be very high, accounting for about 30% of Vietnam's GDP, while the world average is only 20% The reason is that: Vietnam's infrastructure is inadequate and weak compared to requirements, often leading to overcrowding, congestion, and the majority of transport enterprises are small-scale and capable limiting and still facing many difficulties in customs clearance procedures leading to slow goods movement speed; The linkage between ports and the post-port services is limited due to the lack of high technology application, human resources is also a limiting factor for Vietnam's transportation services 47 Foreign enterprises are in the upper position, putting pressure on Vietnam's shipping industry They have the advantage of capital, scientific technology, human resources, and hinder the development of Vietnamese transportation enterprises The current legal framework governing transport activities is no longer appropriate, updating and updating necessary institutions in the field of transport 3.2 Objectives and operation direction of the company In an open economy, businesses operating under the market mechanism with the strict management of state agencies, must business in fierce competition from many competitors, Lotte Vinatrans Global Logistics Co., Ltd ( Vietnam) has set clear goals for their business activities The management board of Lotte Vinatrans Global Logistics Co., Ltd (Vietnam) has set the following objectives and directions of operation: - Diversify types of transport services for import and export goods There is an increasing supply of services in the market, so the company needs to build its own richer types of services, expanded development accompanied by strict management, and building strategies business strategy based on careful research of the market, customers, partners, building a growing company - Strengthen and expand the market with the motto: Diversify types, diversify markets, improve service quality, minimize costs, maintain the company's image reputation in the service market import and export goods - To fully satisfy customers' needs, turn the import and export transportation service industry into an important industry for the economy, contributing to increasing social benefits 48 - Continue to stabilize the organization, improve sales The company's revenue target for the next years is up 10%, cost is down 3.5% compared to 2019 Table 5:Lotte Vinatrans Global Logistics's revenue and liabilities target in the next years STT Chỉ tiêu Tổng doanh thu Nợ phải trả Unit: million VND Source: Accounting and administration department 3.3 Solutions to boost import and export transport service activities 3.3.1 Market solutions Currently, there are many competitors in the market who provide logistics services, they are younger companies but they have progress, new and creative knowledge to offer the best service customer Therefore, in order to survive and develop, the company must make efforts in improving the quality of its employees, not only understanding the logistics industry, but also having the knowledge of law provisions and careful training kidney, meticulous and responsible for the job International trade is growing, the demand for goods exchange increases, leading to the development of services for import and export of goods The company needs to know how to seize opportunities, find customers, expand markets, expand brands This is a measure of achieving revenue targets, strengthening the company's position in the logistics service industry However, this is not a simple job, because each market has its own characteristics Characteristics of: Social economy, law, culture, customs and traditions 49 Strengthen market research Want the company to exist and grow, businesses can not ignore market exploration Learn about the market to understand the characteristics of the market from which to make the right business decisions The work that businesses must when considering a market: • Firstly, the company needs to learn about customs, laws and regulations in the new market which is different from the market in which the company is owned What are the differences that may hinder the business if the company operates in this market? • Understanding the needs of the logistics market you want to penetrate is very important To know whether it is a promising market for long-term development, the company must learn about the needs, the demand for services, how many competitors have penetrated the market, the potential, the competitive strength their competition with the company, the viability and development of the company For markets that are still potential but in the future promising to bring significant profits to the company, it should be detected early to penetrate, but in contrast to many large markets, there are potential risks risk of rejection should be considered before penetration to avoid risks The complete and accurate information will help the company to enter the market in a simpler and more effective way, helping the company to save costs and minimize risks 3.3.2 Improve service quality, new solutions for logistics services To gain loyalty from customers, the company must regularly innovate to upgrade the logistics services it provides Improve service quality to meet the increasing needs of customers For each customer, good service quality will bring them satisfaction, trust that their goods will be safe and arrive at the destination on time 50 For the company to exist and develop, the development of logistics services is also important Research, invent new types of services to provide customers, save costs for businesses For example: Services to expedite shipping time, open a declaration, clear customs declarations ., storage and packaging services are made more quickly and easily, applying more modern technology, 3.3.3 Solution of trade promotion In order not to lose a large number of potential customers, the company needs to promote advertising on the mass media, especially on the Internet Add information and annual activities to the website to enrich the website, as a reference for customers and employers To spread the company's image, participation in social activities is also important Attend cooperation meetings to find customers and let customers know you Actively seeking customers and persuading customers through the Internet, using telesales staff to advise customers about the service and the quality of the services they provide For fastidious customers, you need to come to the company to learn and sign contracts In the process of transporting goods having problems, difficulties, advice should be provided to explain to customers about the solution to create trust in customer satisfaction And finally, after-sales customer care, call and ask, share interest when customers have difficulties or have fun, survey customer satisfaction about the service, thereby maintaining the points strong, overcome weaknesses Creating close relationships is the most effective advertising method 3.3.4 Training and improving the quality of human resources People are always the most important factor determining the success of businesses In order to retain employees and encourage them to innovate and improve their work, it is necessary to set up high remuneration policies to meet Maslow's need for each employee 51 Create conditions for employees to learn new logistics knowledge, regularly update the changes in the law to meet the requirements of the job 3.4 Some recommendations for state agencies 3.4.1 For the General Department of Customs The e-customs software that businesses are using is Ecuss software, when shared, they should often be congested, so the General Department of Customs should improve the software to have better functions Customs clearance procedures still have too many procedures which are costly and time consuming for businesses, so the General Department of Customs should withdraw steps to implement customs clearance quickly to help businesses quickly release goods The procedures for correcting declarations are also strictly controlled, making it difficult for businesses and Customs to take measures to help businesses to implement AMA procedures to quickly export goods Regulations on payment of import and export taxes, from May 1, 2019, customs regulations are required to pay taxes via banks, for shipments that need urgent clearance, it is a matter of concern, when there is a problem in transfer issues, causing the shipment to be withheld has not been cleared 3.4.2 For tax authorities Tax authorities should revise the Circulars and Decrees more closely, not overlap, making it difficult for businesses to look up CONCLUSION Since its inception, Lotte Vinatrans Global Logistics (Vietnam) has encountered many difficulties and changes in personnel and organizational 52 structure However, Lotte Vinatrans Global Logistics (Vietnam) is also gradually affirming its position in the field of forwarding, constantly expanding business relations, agency relations at home and abroad, bringing growth for businesses in particular and the field of logistics in Vietnam in general The time studying and working at the company has helped me have the opportunity to apply the knowledge learned in school to reality, and at the same time be aware of the differences between theory and reality about the delivery process goods From there, there is an overview of the professional delivery and import of goods by sea Although it is only a short time, but thanks to the enthusiastic guidance of the members in the company, I have learned a lot of practical experience, contributing to perfect my professional knowledge Besides, the internship also helps me understand the reality of the organization model of a forwarding company, how to coordinate and link between the divisions in the business so that I can coordinate my work and work in a way the most effective 53 ... transporting import and export goods of Lotte Vinatrans Global Logistics (Vietnam) Co. , Ltd LTD Chapter 3: Some solutions to promote import and export cargo transport services of Lotte Vinatrans Global Logistics. .. ACTIVITIES OF LOTTE VINATRANS GLOBAL LOGISTICS (VIETNAM) CO. , LTD 2.1 Introduction about Lotte Vinatrans Global Logistics (Vietnam )Co. ,Ltd 2.1.1 History of establishment and development of Lotte Vinatrans. .. July 4, 200 8, and was renamed Lotte Vinatrans Global Logistics (Vietnam) Co. , Ltd from March 2 8, 2017 Full name: Lotte Vinatrans Global Logistics Co. , Ltd (Vietnam) Name in Vietnamese: LOTTE VINATRANS