PIC –3/21/2002 3:49 PM 1 of 6 I I n n t t e e r r n n e e t t L L e e a a r r n n i i n n g g S S o o l l u u t t i i o o n n s s G G r r o o u u p p P P r r o o d d u u c c t t I I n n f f o o r r m m a a t t i i o o n n C C h h e e c c k k l l i i s s t t ( ( P P I I C C ) ) P P r r o o d d u u c c t t I I n n f f o o r r m m a a t t i i o o n n ( ( E E P P D D - - P P M M ) ) Name of course or offering: Cisco IP Telephony 3.2 Course acronym (must be unique, up to 5 letters, no #s): CIPT Version: 3.2 FCS Date (PLM CM) 26 March 2002 LOB: Enterprise Offering type: course If other, please specify: Delivery method: ILT Cisco TV V-Labs VOD WBT Virtual classroom Self study type: CD Book Tape Video Duration if WBT in hours: Duration if ILT in days 5 and hours: 40 Does course replace existing one? Yes No (PLM-CM) If yes, provide course name and/or acronym: CIPT 3.1 EOL date(PLM-CM) 24 May 2002 A A s s s s e e s s s s m m e e n n t t I I n n f f o o r r m m a a t t i i o o n n (EPD – PM, i i f f a a p p p p l l i i c c a a b b l l e e ) ) Sylvan test number: 9EO-402 COLT test number: Is this product a part of these Career Certifications? CCNA CCNP CCDA CCDP CCAP CCIE T T r r a a i i n n t t h h e e T T r r a a i i n n e e r r ( ( I I R R P P ) ) Train the Trainer Required? Yes No If yes, TTT date: January 14, 2002 AM session, January 15, 2002 PM session via virtual classroom (Placeware). (Existing CIPT 3.1 Instructors)- 1 day update TTT registration information: http://www.cisco.com/partner/training/tponly/forms.html Instructor prerequisites (including certifications and background knowledge): -CCSI in good standing -TTT attendance (requires prior CIPT certification) or -Course attendance and completion of CIPT certification exam at instructor level T T a a r r g g e e t t A A u u d d i i e e n n c c e e ( ( E E P P D D - - P P M M ) ) Please describe who should attend this course Other If other, please describe the audience: Channel Partner Resellers to be CIPT certified and End Customer Telephony Engineers. S S t t u u d d e e n n t t P P r r e e r r e e q q u u i i s s i i t t e e s s ( ( E E P P D D - - P P M M ) ) (Note: This field has a limit of 2000 characters.) To fully benefit from CIPT, you should already possess certain prerequisite skills. These skills can be gained from completing the Internetworking Technology Multimedia (ITM) CD-ROM or through work experience. These prerequisites are outlined below. You should have a working knowledge of the following: CCNA Certification PIC –3/21/2002 3:49 PM 2 of 6 Telephony and IP telephony basic concepts Building VoIP networks—gained from the Cisco course, Cisco Voice Over Frame Relay, ATM, and IP v2.1 (CVOICE) C C o o u u r r s s e e O O b b j j e e c c t t i i v v e e s s ( ( E E P P D D - - P P M M ) ) Please list the 6-8 course objective (Bulleted) After completing this course, the student should be able to: Upon completion of this course, you will be able to perform the following high-level tasks: Given the components of a Cisco IP telephony (CIPT) solution, identify and describe the CIPT architecture, hardware, and software. Given hardware and software of a CIPT network solution, install one of the three recommended CIPT deployment models. Given a Cisco CallManager server, access the online administration guide to configure CIPT components within Cisco CallManager administration. Given an installed Cisco CallManager server, enable and use the tools in the Cisco CallManager server to troubleshoot the CIPT deployment solutions. C C o o u u r r s s e e D D e e s s c c r r i i p p t t i i o o n n ( ( E E P P D D - - P P M M ) ) (Note: This field has a limit of 2000 characters.) CIsco IP Telephony course focuses on the Cisco CallManager product and the devices that register to Cisco CallManager to complete a Cisco IP Telephony solution. The course is 55% hands-on laboratory exercises that challenge to the student to install, configure and monitor a Cisco CallManager cluster of CIPT components. The course is filled with best practices and deployment tips gathered from CIPT technical marketing engineers. The course als provides students with job aids and configuration guides to take on site or back to a lab environment to test deployment issue prior to deployments. During the week, the student will have opportunities to install and configure a Cisco IP Telephony solution and will work with a team to design and build a supported CIPT deployment model. C C o o u u r r s s e e O O u u t t l l i i n n e e ( ( E E P P D D – – P P M M ) ) PIC –3/21/2002 3:49 PM 3 of 6 I I n n t t r r o o d d u u c c t t i i o o n n M M o o d d u u l l e e 1. Course Intro 2. AVVID/CIPT intro C C i i s s c c o o C C a a l l l l M M a a n n a a g g e e r r M M o o d d u u l l e e 3. Define the CCM application 3.1. Layers of Cisco CallManager 3.2. Operating System, Database, Call Processing (Protocols) 3.3. Supported Hardware 3.3.1. Installation CD’s 3.3.2. Installation 3.3.3. Device Weights 4. Cluster 4.1. Supported user numbers per Clusters 4.2. Intra cluster communication 4.2.1. Database 4.2.2. H323 (Device Registration) 4.3. Backup database 4.4. Services installed (Publisher vs. Subscriber) 4.5. Upgrade and restore procedures. 5. Deployment Models 5.1. Single Site 5.2. Multi-site 5.3. Distributed Call Processing 5.4. Centralized Call Processing. D D e e v v i i c c e e s s M M o o d d u u l l e e 6. Phones 6.1. Models of Phones (79xx, CTI, H.323 Client) 6.2. Phone templates 6.3. Boot/registration process 6.3.1. Auto-registration 6.3.1.1.Configuration 6.3.1.2.Dependencies in CCM Admin 6.4. Call Processing 6.5. Using the phone features (ie. Conference, transfer) 7. Catalyst Switches 7.1.1. Models 7.1.2. Power to the phones 7.1.3. Voice Vlans 7.1.4. CoS and ToS 8. Gateways and Gatekeeper 8.1. MGCP vs. H323 8.2. Digital vs. Analog 8.3. Cluster to PSTN 8.4. PSTN to Cluster 8.5. Just gatekeeper PIC –3/21/2002 3:49 PM 4 of 6 8.6. Anonymous Device 9. CTI Route Point D D i i a a l l P P l l a a n n M M o o d d u u l l e e 10. Simple Dial Plan (3-tiers) 10.1. Route Pattern 10.1.1. Wildcards 10.2. Route Group 10.3. Route List 11. Complex 11.1. Route Filters 11.2. Transformations 11.3. Digit Discard Instructions 11.4. Translations 12. Class of Service 12.1. Partition 12.2. Calling Search Space F F e e a a t t u u r r e e s s , , U U s s e e r r s s a a n n d d S S e e r r v v i i c c e e s s M M o o d d u u l l e e 13. Supplementary Services 13.1. Media Resources 13.1.1. Media Termination Point 13.1.2. Conferencing 13.1.3. Transcoding 13.1.4. Music on Hold 13.2. Media Resource Management 13.2.1. Media Resource Manager 13.2.2. Media Resource Groups and Lists 14. Features 14.1. Call Park 14.2. Call Pickup 14.3. Cisco IP Phone Services 15. Preparing the phone for a User 15.1. Creating a User and association with devices 15.2. External Phone Number Mask 15.3. Display 15.4. Date and Time 15.5. Lines and Speed Dials A A p p p p l l i i c c a a t t i i o o n n s s a a n n d d T T o o o o l l s s M M o o d d u u l l e e 16. Cisco IP Softphone 17. CRA 17.1. Auto Attendant 17.2. IVR 17.3. Extension Mobility 18. Cisco WebAttendant 19. Cisco Unity 20. IPCC PIC –3/21/2002 3:49 PM 5 of 6 21. Bulk Administration Tool 21.1. TAPs 22. QoS Tools 22.1. LAN 22.2. WAN 22.3. S S e e c c u u r r i i t t y y a a n n d d E E 9 9 1 1 1 1 23. Security 23.1. Network Security 23.2. Cisco CallManager Security 23.2.1. Services 23.2.2. IDS 24. E911 24.1. Definition 24.2. Network Topology 24.3. Cisco ER 24.4. Configuration M M o o n n i i t t o o r r i i n n g g a a n n d d T T r r o o u u b b l l e e s s h h o o o o t t i i n n g g M M o o d d u u l l e e 25. Windows 2000 Tools 25.1. Event Viewer 25.2. Performance Monitor 26. Cisco CallManager Serviceability Tools 26.1. Alarms 26.1.1. Definitions 26.2. Trace 26.2.1. Trace output examples 26.2.2. Need labs 26.3. Admin Serviceability Tool (AST) 26.4. CDR Analysis Reporting (CAR) 27. Cisco Works 2000 A A p p p p e e n n d d i i x x E E n n d d U U s s e e r r E E x x p p e e r r i i e e n n c c e e M M o o d d u u l l e e 28. Using the Phone. 28.1. Changing and saving settings 28.1.1. Ringer options 28.1.2. Volume 28.1.2.1. Ringer 28.1.2.2. Speaker 28.2. Answering a Call 28.2.1. New call 28.2.2. Call Waiting 28.3. Conference 28.4. Transfer 28.5. Call Park 28.6. Call Pickup (Group pickup) 28.7. Voice Mail (Messages Button), external PIC –3/21/2002 3:49 PM 6 of 6 29. User Options URL 29.1. Log On 29.2. Change and set password (used with softphone installation) 29.3. Configure Speed Dials 29.4. Configure IP Phone Services 29.5. Forward all calls 29.6. Personal Address Book 29.7. Fast Dials W W r r a a p p u u p p M M o o d d u u l l e e 30. Best Practices 31. Configuration Cookbook 31.1. Examples and Scenarios 31.2. Need to configure FXS port on VG200 31.3. Need to configure IOS H323 gateway 31.4. Configure PLAR 31.5. Review QA session E E q q u u i i p p m m e e n n t t R R e e q q u u i i r r e e m m e e n n t t s s Resources needed: Quantities: Comments: Same as CIPT3.0 and CIPT 3.1 . certain prerequisite skills. These skills can be gained from completing the Internetworking Technology Multimedia (ITM) CD-ROM or through work experience the tools in the Cisco CallManager server to troubleshoot the CIPT deployment solutions. C C o o u u r r s s e e D D e e s s c c r r i i p p t t i i o o n