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English and vietnamese business complaint letters a comparative study from systemic functional perspectives

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English and vietnamese business complaint letters a comparative study from systemic functional perspectives

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...VIETNAM NATIONAL UNIVERSITY, HA NOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STUDIES FACULTY OF POST- GRADUATE STUDIES LẠI THỊ THANH ENGLISH AND VIETNAMESE BUSINESS COMPLAINT LETTERS: A COMPARATIVE. .. English and Vietnamese letters 17 vi CHAPTER 2: ANALYSIS OF BUSINESS COMPLAINT LETTERS IN ENGLISH AND VIETNAMESE 2.1 Introduction 19 2.2 Analysis of English Business Complaint Letters 19 2.2.1 Transitivity... mood pattern, thematic pattern and cohesion of the letters The investigation and analyses have been based on the data in 30 business complaint letters written by both English and Vietnamese native

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Mục lục

  • TABLE OF CONTENTS

  • LIST OF TABLES

  • 1. General introduction and rationale of the study

  • 2. Aims of the study

  • 3. Scope of the study

  • 4. Method of the study

  • 5. Design of the study

  • PART TWO: DEVELOPMENT

  • CHAPTER ONE: THEORETICAL BACKGROUND

  • 1.1. Introduction

  • 1.2. Theories of discourse

  • 1.2.1. The concept of discourse

  • 1.2.2 Functions of language

  • 1.2.3. Discourse context

  • 1.3. Theories of Systemic Functional Grammar

  • 1.3.1. Transitivity

  • 1.3.2. Mood

  • 1.3.3. Theme - Rheme

  • 1.3.4. Cohesion

  • 1.4. Business Complaint Letter

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