PIC –4/26/2001 1:47 PM 1 of 6 I I n n t t e e r r n n e e t t L L e e a a r r n n i i n n g g S S o o l l u u t t i i o o n n s s G G r r o o u u p p P P r r o o d d u u c c t t I I n n f f o o r r m m a a t t i i o o n n C C h h e e c c k k l l i i s s t t ( ( P P I I C C ) ) P P r r o o d d u u c c t t I I n n f f o o r r m m a a t t i i o o n n ((EEPPDD-- PPMM)) Name of course or offering: Cisco IP Telephony 3.1 Course acronym (must be unique, up to 5 letters, no #s): CIPT Version: 3.1 FCS Date (PLM CM) June 29, 2001 LOB: Enterprise Offering type: course If other, please specify: Delivery method: ILT Cisco TV V-Labs VOD WBT Virtual classroom Self study type: CD Book Tape Video Duration if WBT in hours: Duration if ILT in days 5 and hours: 40 Does course replace existing one? Yes No (PLM-CM) If yes, provide course name and/or acronym: CIPT 3.0 EOL date(PLM-CM) August 31, 2001 A A s s s s e e s s s s m m e e n n t t I I n n f f o o r r m m a a t t i i o o n n (EPD – PM, iiff aapppplliiccaabbllee)) Sylvan test number: 9EO-569 CIPT COLT test number: Is this product a part of these Career Certifications? CCNA CCNP CCDA CCDP CCAP CCIE T T r r a a i i n n t t h h e e T T r r a a i i n n e e r r ((IIRRPP)) Train the Trainer Required? Yes No If yes, TTT date: 6/25 and 6/28 (Existing CIPT 3.0 Instrucotors)- 2 day update TTT registration information: training-registration@cisco.com The TTT will be held at Cisco's Dallas Office and full information can be obtained via the registration alias. To register for the TTT we require the following information: -First and last name of the candidate -Company name -Complete street mailing address -Phone and fax number -E-mail address -Name an ddate of class -CCSI Number -Proof of any identifed pre requisites PIC –4/26/2001 1:47 PM 2 of 6 Instructor prerequisites (including certifications and background knowledge): CCSI in good standing, CVOICE In absence of the TTT a CCSI may achieve certification, in addition to the pre requsites above, by attending the course as a student and passing the certification test at the Instructor cut rate. T T a a r r g g e e t t A A u u d d i i e e n n c c e e ((EEPPDD -- PPMM)) Please describe who should attend this course Other If other, please describe the audience: Channel Partner Resellers to be CIPT certified and End Customer Telephony Engineers. S S t t u u d d e e n n t t P P r r e e r r e e q q u u i i s s i i t t e e s s ((EEPPDD -- PPMM)) (Note: This field has a limit of 2000 characters.) To fully benefit from CIPT, you should already possess certain prerequisite skills. The skills are presented in the figure. These skills can be gained from completing the Internetworking Technology Multimedia (ITM) CD-ROM or through work experience. These prerequisites are highlighted in the figure and are outlined below. You should have a working knowledge of the following: CCNA Certification Telephony and IP telephony basic concepts Building VoIP networks—gained from the Cisco course, Cisco Voice Over Frame Relay, ATM, and IP v2.1 (CVOICE) C C o o u u r r s s e e O O b b j j e e c c t t i i v v e e s s ((EEPPDD -- PPMM)) Please list the 6-8 course objective (Bulleted) After completing this course, the student should be able to: Upon completion of this course, you will be able to perform the following high-level tasks: Given the components of a Cisco IP telephony (CIPT) solution, identify and describe the CIPT architecture, hardware, and software. Given hardware and software of a CIPT network solution, install one of the three recommended CIPT deployment models. Given a Cisco CallManager server, access the online administration guide to configure CIPT components within Cisco CallManager administration. Given an installed Cisco CallManager server, enable and use the tools in the Cisco CallManager server to troubleshoot the CIPT deployment solutions. C C o o u u r r s s e e D D e e s s c c r r i i p p t t i i o o n n ((EEPPDD -- PPMM)) (Note: This field has a limit of 2000 characters.) CIsco IP Telephony course is being restructured that will include 2 separate volumns. Volume I will be Cisco CallManager System Administration that can be scheduled and delivered as a standalone class for end users. Volume II will be the advanced installation, configuration and deployment for engineers. New topics from the next CallManager release su ch as music on hold and serviceability tools are included. Cisco IP Telephony 3.1 is focused on Cisco CallManager 3.1 and is designed to ensure the student will be able to install, support and maintain a CIPT Solution. Cisco CallManager administration and configuration will be discussed in the class, as well as gateway (H.323 and MGCP) administration and configuration. During the week, the student will have opportunities to install and configure a Cisco IP Telephony solution and will work with a team to design and build a supported CIPT deployment model. PIC –4/26/2001 1:47 PM 3 of 6 C C o o u u r r s s e e O O u u t t l l i i n n e e ((EEPPDD -- PPMM)) Day 1 1. Introduction 1.1. Classroom Guidelines 2. CIPT Components 2.1. Terms and TLAs 2.2. Roles definition – administrator, engineer. 2.3. Sample topologies, discuss components 3. Navigation and System Setup 3.1. Main menu headings with drop downs 3.2. System 3.2.1. Server 3.2.2. CallManager 3.3. Cluster Guidelines – SQL database relationship 3.4. Device Redundancy 3.4.1. Cisco CallManager Groups – demo, lab 3.4.2. Date/Time – demo, lab 3.4.3. Device Defaults 3.4.4. Device Pools – demo, lab 3.4.5. Enterprise Parameters 3.5. Centralized Call Processing 3.5.1. Locations – demo, lab 4. Class of Service 4.1. Partitions 4.2. Calling Search Space 4.3. Demo, lab 5. BAT 5.1. Creating phone button templates 5.2. Adding phone, users, mailboxes (?) 6. On-line Help 6.1. Index and page specific Day 2 7. Devices 7.1. Phones 7.1.1. Phone button templates – demo, labs 7.2. Gateways – demo, labs 7.2.1. Gatekeeper definition 8. Dial-plan 8.1. Route Groups – demo, lab PIC –4/26/2001 1:47 PM 4 of 6 8.2. Route Lists – demo, lab 8.3. Route Patterns – demo, lab 9. Media Resources 9.1. Conference – demo, labs 9.2. Media Termination Point – demo, labs 9.3. Transcoding – demo, labs 9.4. MOH – where files are and how to add 9.5. Media Resource Manager 9.5.1. Media Resource Groups – demo labs 9.5.2. Media Resource Lists – demo labs 10. Users 10.1. LDAP 10.2. Adding, associating devices – demo lab 10.3. Link for WebAttendant 11. Lab 2 – BAT users and phones 12. Transformation and Translation Pattern 12.1. Why, how 13. Best Practices 13.1. Using the phone 13.2. Monitoring - CDR 13.3. 101 troubleshooting – trace, serviceability tools 13.4. Job aides Day 3 14. Installation 14.1. Server building 14.1.1. Supported platforms 14.2. Cluster building 14.3. CallManager Installation 14.3.1. Services 14.4. Location of files 14.5. Recommended Services enable/disabled 14.6. Security 14.7. Lab – OS install 15. Infrastructure 15.1. Architecture 15.1.1. CCM internal 15.1.1.1. Features 15.1.1.2. Call flow and layer interaction 15.1.2. Phone Protocol - Skinny 15.1.3. Gateway Protocols PIC –4/26/2001 1:47 PM 5 of 6 15.1.3.1. MGCP 15.1.3.1.1. Call Preservation 15.1.3.1.2. PRI backhaul 15.1.3.1.3. T-1 CAS 15.1.3.2. H.323 15.2. Vlans 15.2.1. Voice Vlans 15.2.2. 802.1Q 15.2.3. Lab – CCM install 15.2.4. Lab – DHCP, Configure voice vlans, configure dial peer information on router 15.3. QoS 15.3.1. Congestion and latency Control 15.3.2. Congestion Avoidance 15.3.3. Traffic shaping 15.3.4. Link Efficiency 15.3.5. Policy Control 15.3.6. Lab- configure phones, H323, mgcp router gateways 15.4. Admission Control 15.4.1. Gatekeeper with Intercluster Trunks 15.4.2. Gatekeeper, Anonymous Device 15.4.3. Locations 15.4.3.1. Vespa 15.4.4. Lab – ICT, Anonymous device, remote survivability 16. Extension Mobility 16.1. Lab Day 4 17. Media Resources 17.1. Conferencing 17.2. Transcoding 17.3. Media Termination Points 17.4. Music on Hold 17.5. Lab – configure media resource groups and lists 18. Troubleshooting 18.1. Base line the system 18.2. Serviceability 18.3. Infrastructure 19. Composite Lab Day 5 20. WebAttendant 21. SoftPhone PIC –4/26/2001 1:47 PM 6 of 6 22. Personal Assistant 23. Services 24. Other AVVID E E q q u u i i p p m m e e n n t t R R e e q q u u i i r r e e m m e e n n t t s s Resources needed: Quantities: Comments: Same as CIPT3.0 TP will need to included between 12- 16 laptops and may need additional phones (Cisco IP 7960) . – SQL database relationship 3.4. Device Redundancy 3.4.1. Cisco CallManager Groups – demo, lab 3.4.2. Date/Time – demo, lab 3.4.3. Device Defaults 3.4.4 Gateways – demo, labs 7.2.1. Gatekeeper definition 8. Dial-plan 8.1. Route Groups – demo, lab PIC –4/26/2001 1:47 PM 4 of 6 8.2. Route Lists – demo, lab