Factors affecting human resource management effectiveness in tan phu electricity company, vietnam masters of business administration

MEIHO UNIVERSITY Graduate Institute of Business and Management MASTERS THESIS Factors Affecting Human Resource Management Effectiveness in Tan Phu Electricity Company, Vietnam In partial fulfillment of the requirements for the degree of Masters of Business Administration Advisor: Dr Kuo-Hung Tseng Co-advisor: Dr Pham Duy Hieu Graduate Student: Bui Tien Duc December, 2010 ACKNOWLEDGMENTS First of all, I sincerely acknowledge the help of the Board of Directors of Ho Chi Minh City University of Industry, Vietnam (HUI) and the Board of Directors of Meiho University, Taiwan (MU) for giving me the opportunity to study and research in this program I am taking this great pleasure to sincerely express my deep gratitude and sincere thanks to Prof-Dr Kuo-Hung Tseng, Dr Pham Duy Hieu, Dr Wei-Shuo Lo, Dr Nguyen Minh Tuan who gave me the fullest support for my fulfillment of this important graduation exercise During my participation in the course, their valuable comments and remarkable advice helped me to finish the thesis I also want to send my deepest thanks to all the professors from both universities as well as my colleagues who helped me to finish this research The thesis can be fulfilled with many helps and supports from many people and I always remember all the kindness Best wishes! I Factors Affecting Human Resource Management Effectiveness in Tan Phu Electricity Company, Vietnam ABSTRACT Managing human resource effectively is one of the things that all companies hope However, how to manage human resource effectively is not easy at all due to the fact that not all companies can do, especially finding out factors affecting human resource management (HRM) as well as identifying the impact degree of factors affecting HRM of the company to propose practical solutions for HRM enhancement From these above ideas and for HRM enhancement in Tan Phu Electricity Company, the researcher chose the topic “Factors Affecting Human Resource Management Effectiveness in Tan Phu Electricity Company, Vietnam” This research topic solved four targets, in particularly: (1) identifying factors that might affect HRM effectiveness in Tan Phu Electricity Company (2) identifying factors really affectingHRM effectiveness in Tan Phu Electricity Company; (3) identifying the impact degree of factors affecting HRM effectiveness in Tan Phu Electricity Company; (4) proposing solutions for HRM effectiveness enhancement in Tan Phu Electricity Company The group factors can affect the efficiency of HRM in Tan Phu Electricity Company included: (1) Planning, recruiting, training and developing human resource, (2) Regimes and policies on salaries, bonus, welfare and treatment and (3) Working environment, (4) Professional development opportunities; (5) Motivation for working; (6) Business Culture To solve these four targets, the researcher carried out basic research steps such as learning and analyzing theoretical basis; surveying ideas of managers, employees of Tan Phu Electricity Company; finding out factors affecting the effectiveness of HRM in Tan Phu Electricity Company; using software SPSS 14.0 to analyze to find out factors really affecting effectiveness of HRM in Tan Phu Electricity Company; giving out practical solutions for HRM effectiveness in Tan Phu Electricity Company and so on All of these problems will be presented in the following five chapters Keywords: Human Resource, Human resource management, Effectiveness, Human Resource Management Effectiveness, Tan Phu Electricity Company II Factors Affecting Human Resource Management Effectiveness in Tan Phu Electricity Company, Vietnam Contents ACKNOWLEDGMENTS I ABSTRACT II Contents III Tables V Figures VI Chapter Introduction 1.1 Research Background and Motivation 1.2 Research Purpose 1.3 Research Scope and Limitations 1.4 Definition of Terms Chapter Literature Review 2.1 Effective Human Resource Management 2.1.1 Some related concepts 2.1.2 Model of human resource management effectiveness 10 2.2 The Factors Identified Effective Human Resource Management 17 2.3 Factors Affecting the Effectiveness of Human Resource Management 19 2.3.1 Motivation stimulating people with effective human resource management 19 2.3.2 Business culture for effective human resource management 24 Chapter Research Methodology 28 3.1 Research Framework 28 3.2 Research Process 31 3.3 Research Subject and Sample 33 3.4 Research Instrument 33 3.5 Validity and Reliability 36 3.6 Data Analysis 36 Chapter Research Results and Analysis 37 4.1 Descriptive Statistics Analysis about General Information and Research Objects 37 4.1.1 Descriptive statistics analysis about gender 37 III 4.1.2 Descriptive statistics analysis about working position 37 4.1.3 Descriptive statistics analysis about age, education level, working time 38 4.2 Analyze to Check Hypotheses Given by Linear Regression 38 4.2.1 Test hypothesis H1 39 4.2.2 Test hypothesis H2 39 4.2.3 Test hypothesis H3 40 4.2.4 Test hypothesis H4 41 4.2.5 Test hypothesis H5 41 4.2.6 Test hypothesis H6 42 4.3 Influence Analysis of Factor Groups That Affect HRM by Linear Regression 43 4.3.1 Analysis of factor groups that affect human resource management 43 4.3.2 Analysis of factor groups that really affect HRM 44 Chapter Conclusion, Discussion and Implication 46 5.1 Conclusions 46 5.2 Discussions 47 5.2.1 Building suitable Business Culture 48 5.2.2 Building a reasonable and fair system of regimes and policies on salaries, bonus, welfare and treatment 49 5.3 Implications 51 References 52 Appendix – English Questionnaire 56 Appendix – Vietnamese Questionnaire 59 Appendix –Basis for determining sample size 62 IV Tables Table 2-1 Compare Personnel Management to Human Resource Management .10 Table 2-2 Result of Surveying Importance Order of Motivation 23 Table 2-3 Differences of Human Resoure Management between Japan and the West .25 Table 2-4 Summarize Basic Factors Affecting HRM Effectiveness 26 Table 3-1 Factors Affecting HRM Effectiveness in a Company .34 Table 3-2 Reliability of the Questionnaire .36 Table 4-1 Descriptive Statistics Analysis about Gender 37 Table 4-2 Descriptive Statistics Analysis about Working Position 38 Table 4-3 Descriptive Statistics Analysis about Age, Education Level, Working Time 38 Table 4-4 Model Summaries 39 Table 4-5 ANOVA(b) 39 Table 4-6 Model Summaries 40 Table 4-7 ANOVA(b) 40 Table 4-8 Model Summaries 40 Table 4-9 ANOVA(b) 40 Table 4-10 Model Summaries 41 Table 4-11 ANOVA(b) 41 Table 4-12 Model Summaries 42 Table 4-13 ANOVA(b) 42 Table 4-14 Model Summaries 42 Table 4-15 ANOVA(b) 43 Table 4-16 Model Summaries 43 Table 4-17 ANOVA(b) 44 Table 4-18 Coefficients (a) 45 V Figures Figure 1-1 The Organization Chart of Tan Phu Electricity Company .2 Figure 2-1 Human Resource Management Model of Vietnam 12 Figure 2-2 Fornbrum Model 13 VI Factors Affecting Human Resource Management Effectiveness in Tan Phu Electricity Company, Vietnam Chapter Introduction This chapter includes four sections: (1) research background and motivation, (2) research purpose, (3) research scope and limitations, and (4) definition of terms 1.1 Research Background and Motivation Electricity Branch is one of the most important industries in Viet Nam There are several reasons for this First, Electricity Branch has played an important role in the cause of socio-economic development, such as the contribution to hunger eradication and poverty reduction Second, Electricity Branch has increased the process of industrialization and modernization of Viet Nam In addition, Electricity Branch has ensured national defense and security Hence, the business of the Power branch is also regarded as the artery of the economy in Viet Nam On 22nd June 2006, Vietnam Electricity Branch officially shifted to a new stage of development with the approval of the pilot project that is forming Vietnam Electricity into a multi-sectors of modern industries with modern technology and management The members of the group include construction investment, production and trading electricity, public telecommunication, finance, banking, in which electro mechanics is the major business Vietnam Electricity has three main sections: electricity production, electricity transmission, and electricity distribution Tan Phu Electricity Company (Tan Phu Electricity as the former name) is one of the unit manufacturing and trading electricity, trading telecommunication directly under Ho Chi Minh City Power Corporation (a member of Viet Nam Electricity), Tan Phu Electricity Company was established on 01/07/1983, head office address is at: 42B Tran Hung Dao, Tan Son Nhi Ward, Tan Phu District, Ho Chi Minh City Tan Phu Electricity Company has 552 employees, including 141 female (rate of 25.5%) and 411 male (rate of 74.5%), and the organization consists of 12 Departments (Source: Personnel Department, 2010) As analysis above, the solutions to improve the efficiency of human resources management in Tan Phu Electricity Company are also the solutions to improve the efficiency of the groups of factors: Business Culture and Regimes and policies on salaries, bonus, welfare and treatment In which, the improvement of effectiveness of the group of Business Culture is most important Followings are some solutions to improve the efficiency of human resources management in Tan Phu Electricity Company 5.2.1 Building suitable Business Culture According to the theory presented in Chapter 2, the group of Business culture includes the following main elements: (1) business philosophy, (2) all employees show their fidelity; (3) the employee is allowed to be engaged in the management process, (4) beliefs in the development of the company and wish of a long-term association with the Company Therefore, solutions that the researcher provides to develop the suitable business culture so as to help raise the efficiency of human resource management are also the solutions to improve the efficiency of the factors mentioned above Building suitable business philosophy Business philosophy is the key element of the business culture, ruling feelings, thinking and behaviors of all members of the company and affecting the satisfaction of individuals in the company Therefore, the construction of a suitable business philosophy of the company contributes greatly to shaping the daily and long-term activities of the company, helping leaders and employees have efforts to follow that business philosophy Currently, Tan Phu Electricity Company is yet to build its own business philosophy In future, the company needs to build a business philosophy consistent with the particularities of the Company This will contribute to improving the efficiency of human resource management, thereby raising the efficiency of business operations of the company Creating conditions for employees to express their fidelity That the staff shows their fidelity for managers, leaders will contribute to a friendly and open atmosphere and mutual trust between managers, leaders and staff members This helps managers and leaders to easily identify mistakes in the policies, the jobs they offer, and fix these mistakes in the most suitable way Therefore, the leaders of the Tan Phu Electricity need to hear more opinions of employees, as well as creating atmosphere of frank discussion between leaders and employees in the company and so on This 48 will contribute to raising the efficiency of human resource management at the company Creating conditions for employees to participate in the management process That the staff is allowed to be involved in the management process will contribute to promoting democracy in the collective, and take advantage of many initiatives to attract more people to participate in solving difficulties Moreover, it also helps the employees feel to be paid with attention and respected by their leaders; thus making the employees work more enthusiastically Therefore, the leaders and the manager of Tan Phu Electricity Company must really take care of and enable the employees to participate in the process of managing the daily work, or participate in the proposing policies and the important solutions of the company as well as eliminating conservative and autocratic psychology in the management of leaders and managers This will contribute to improving the efficiency of human resources management at the company Creating belief and development of the company and wish of a long-term association with the company for the employees Belief in the development of the company will help employees with comfortable psychology, optimistic and have longterm dedication to the company Therefore, the leaders and managers of Tan Phu Electricity Company have to regularly offer workshops for employees to know the business performance of companies in the present moment, as well as understanding more about the development strategies and objectives of the company in the future, and popularize policies and regimes in favor of employees and so on Besides, it is necessary to create conditions for staff to be involved in planning strategies, policies with the aim of building their belief in the development of the company This will contribute to improve the efficiency of human resources management at the company 5.2.2 Building a reasonable and fair system of regimes and policies on salaries, bonus, welfare and treatment Building reasonable policies on salary That the company pays a satisfactory salary for employees means that the company recognizes properly their efforts, and also helps them have enough income to care for their lives This will help them feel secure in their work and have close and long-term dedication to the company In addition, it also helps the company attract talented people Therefore, the company 49 needs to build a reasonable policy on salary for the employees to avoid a bias among individuals However, Tan Phu Electricity Company is a state-owned company so the building a policy on salary will be met with difficulties Therefore the company needs to have proposals to the state authorities to solve these problems, as well as to further improving the basic salary in order to improve the efficiency of human resources management and motivation for sustainable development of the company Building reasonable and fair policies on recommendation and treatment The reasonable commendation and treatment for the employee will be the great spiritual motivation, making the employees work better and often have ideas to improve business management and also help increase income for the employees In addition, the satisfactory commendation and treatment also help the company attract talented people Therefore, the company should develop reasonable and fair policies on commendation and treatment for officials and employees in the company Besides, the formulation of policies on commendation and treatment should also meet requirements such as competition (bonus, compensation must be equal to other competing companies), flexibility (the reward, preferential treatment can be adjusted to suit each employee), update (rewards, preferential treatment should be adjusted promptly to changes such as inflation, workload, responsibility and so on) This will contribute to improving the efficiency of human resources management at the company Creating conditions for employees have amusement The amusement and recreation is a legitimate demand of employees after hard working hours, helping the employees re-create their labor and creating comfortable working spirit, enthusiasm, thus improving labor productivity and business efficiency Therefore, the company has to have plans to organize regular or periodical meetings and entertainment or tours for the employees on holidays This will contribute to improving the efficiency of human resources management at the company Building reasonable regimes on welfare The welfare regime will help employees feel secure in their work, while it also is a source of great spiritual motivation for the employees, expressing the attention of the leaders to the employees Therefore, the company should develop a reasonable regime on welfare, including the welfare regulated by the State and the welfare regulated by the company This will contribute to improving the efficiency of human resources management at the company 50 5.3 Implications This research has high applicability in practice, helping solve the urgent issues of Tan Phu Electricity Company at present and it is to find the real factors affecting the efficiency of human resources management at the company, thus giving solutions to improve the efficiency of human resources management However, due to limitations of time and other resources, researcher uses only quantitative research method and research subjects are just the leaders, managers and employees of Tan Phu Electricity Company, thus the analyzed and collected data is still limited In addition, the conclusions and solutions of this topic are only for the application in specific case of Tan Phu Electricity Company; if applied to other companies, there will be differences 51 References I English: Bartol, Kathryn, M., & David, C M (1994) Management McGraw-Hill Publishers Beer, M., Spector, B., & Lawrence, P R (1984) Managing Human Assets Fress Press Publishers, New York Begg, D., Fischer, S., & Dornbusch, R (1995) Economics McGraw-Hill Publishers, London Bratton, J., & Gold, J (1999) Human Resource Management: Theory and Practice Macmellan Publishers, London Clark, B R (1983) The Higher Education System – Academic Organization in Cross – National Perspective Berkerley Publishers, University of California Press Fornbrum, C., Tickey, N M., & Devanna, M A (1984) Strategic Human Resource Management Wiley Publishers, New York Hendry., & Pettigrew, A (1990) Human Resource Management: an agenda for the 1990s McGraw-Hill Publishers Hair, J., Babin, B., Money, A H., Samouel, P (2003) Essential of business research methods Hoboken Leyh Publishers Keith, D (1977) Human Behaviour at Work McGraw-Hill Publishers, New York Maslow, A (1954) Motivation and Personality Happer & Row Publishers, New York Mclelland, C (1955) Studies in Motivation Appleton-Century-Crofts Publishers, New York Mclelland, C (1955) The Achievement Motive Appleton-Century-Crofts Publishers, New York Mclelland, C (1961) Studies in Achieving Society Princeton Publishers Morgan, G (1986) Images of Organization Sage Publishers, Newbury Park Mondy, W R, & Noe, R, M (1990) Human resource management, Allyn and Bacon Pulishers, USA 52 Nadler, L., & Nadler, Z (1990) The Handbook of Human Resource Development John Wiley Publications, New York Patton, A (1961) Men, money and Motivation McGraw-Hill Publishers, New York Peters, T J., & Waterman, R H (1982) In Search Excellence Haper & Row Publishers, New York Reinecke & Schoell (1988) Introduction to Business Allyn and Bacon Publishers, New York Robbins, Stephen, P., & Robin, S K (1994) Management Prentice-Hall Pulishers, New Jersey Robert, V K., & Daryle, W M (1970) Determining Sample Size for Research Activities Educational & Psychological Measuremen McGraw-Hill Publishers, New York Sharplin, A (1985) Strategic Management McGraw-Hill Publishers, New York Smircich, L (1983) Administrative Science Quarterly McGraw-Hill Publishers, New York Thomas J Peters., & Robert H Waterman, Jr (2003) In Search of Excellence Lessons from America’s Best-Run Companies HarperCollins Publishers Vroom, V H (1964) Work and Motivation John Wiley & Sons Publishers, New York Wether, W.B., & Davis, K (1996) Human Resources and Personnel Management McGraw-Hill Publishers, New York 53 II Vietnamese: Dictionary Center (1997) Chinh tri Quoc gia Publisher, Ha Noi Dinh, P & Khanh, L (2007) Quản lý nhân [Human Management] Tai chinh Publishers Duong, H (2009) Tuyển tập tạp chí phát triển nhân lực [Proceedings of the human development magazine] Tong hop Ho Chi Minh Publishers, Ho Chi Minh Encyclopaedic Dictionary (2002) Tu dien bach khoa Publishers, Ha Noi Nguyen, D (2003) Sử dụng hiệu nguồn lực người Việt Nam [Efficient Using of Vietnamese Human Resources] Lao dong-Xa hoi Publishers, Ha Noi Nguyen, D & Nguyen, Q (2007) Giáo Trình Quản Trị Nhân Lực NXB Đại học kinh tế quốc dân, Ha Noi Nguyen, L (1998) Hành vi tổ chức [Organizational Behavior] Giao duc Publishers Nguyen, T (2003, 2004, 2006) Quản trị nhân [Personnel Management] Thong ke Publishers Nguyen, T (2007) The labor code and guiding documents Giao thong Van tai Publishers Ouchi, W (1986) Mơ hình quản lý xí nghiệp Nhật Bản: Sự thách thức Mỹ Tây Âu-Lý thuyết Z (translated by Hanh, T) [Japanese enterprise management model: Challenges for America and Western Europe-theory Z] Uy ban Khoa hoc Xa hoi Vietnam Publishers, Ha Noi Paul, H., & Ken, B H (2005) Quản trị hành vi tổ chức (translated by Hanh, T., Hung, D., & Pho, D) [Organizational Behaviour Management] Thong ke Publishers Pham, H (2001) Nghiên cứu người nguồn nhân lực vào cơng nghiệp hóa, đại hóa [Research on Human and Resource into Industrialization & Modernization] Chinh tri quoc gia Publishers, Ha Noi Pham, H (1996) Vấn đề người nghiệp cơng nghiệp hóa-hiện đại hóa [People issues in the industrialization and modernization] Khoa hoc xa hoi Publishers 54 Pham, H (2001) Phát triển toàn diện người thời kỳ cơng nghiệp hóa, đại hóa [Comprehensive Human Development on period of Industrialization & Modernization] Chinh tri Quoc gia Publishers, Ha Noi Tran, D (2005) Quản trị nguồn nhân lực [Human Resource Management] Giao duc Publishers Tran, D (2006) Quản trị nguồn nhân lực [Human Resource Management] Thong ke Publishers Tran, D (2009) Quản trị nguồn nhân lực [Human Resource Management] Thong ke Publishers Vietnamese Dictionary (1998) Van hoa-Thong tin Publishers, Ha Noi 55 Appendix – English Questionnaire Dear Sir/Madam, In order to improve efficiencies of human resource management to make further contribution for Vietnam Electricity Branch, we select the topic on human resource management in Tan Phu Electricity Company, Vietnam to conduct the study We are pleased to get your idea of this issue by answering the following questions Your response would be treated as confidential and serve only for research Please reply the questionnaire before October 30th For further information, please contact me: buitienduc2919@yahoo.com.vn Regards Bui Tien Duc Part - General information Your gender: □ Male □ Female Your age: □ Under 25 □ From 25 to 35 □ From 36 to 45 □ Over 45 □ Diploma □ Bachelor □ Master □ – 10 years □ 11 – 20 years □ Over 20 years □ Manager □ Staff Your highest education level □ Certificate Your working time: □ Under years Your current working position: □ General Director □ Director Part – Investigative information Those statements presented below supposed to be concerned factors affecting human resource management effectiveness in Tan Phu Electricity Company, Vietnam Please, give your degree of agreement on the following issues by marking “X” for your choice with degree of agreement scaled from to as follows: number denotes Strongly disagree, number denotes Disagree, number denotes Neutral, number denotes Agree, number denotes Strongly agree 56 Items 1 Staff size of your division is proper Your job fit your qualifications Instructions are provided on the first days of working Knowledge and Skill training are provided Orientation is provided to new employee The current salary is satisfied Compensation and employee benefit is fairly Vacation are provided sometime Compensation and employee benefit is proper 10 Reward money is satisfied 11 Good working facilities are provided 12 Necessary information are provided properly 13 Good cooperation are built among colleagues 14 Respect and Trust are built among colleagues 15 Chances for participating in decision-making process are numerous 16 Monitoring and Guiding are provided 17 New challenges are provided sometime 18 Training programs are provided 57 19 Individual ideas are encouraged 20 Promotion opportunities are provided 21 Fair treatment are provided 22 Interesting jobs are provided 23 Job appraisals are provided properly 24 Reorganization are provided in time 25 Reward and Punishment are provided properly 26 Company’s business philosophy is satisfied 27 Honest attitude in working are encouraged 28 Chances for participating in management are provided 29 Belief in company’s development is built 30 A wish of long-term working for company is built 31 Current salary is actually satisfied 32 Current working condition is actually satisfied 33 Current working is satisfied 34 Current company policy is satisfied 35 Current company culture is satisfied = END = Thank you very much! 58 Appendix – Vietnamese Questionnaire Kính thưa Anh/Chị Nhằm cải thiện hiệu quản trị nguồn nhân lực cho ngành Điện lực Việt Nam, Chúng lựa chọn đề tài quản trị nguồn nhân lực Công ty Điện lực Tân Phú, Việt Nam để tiến hành nghiên cứu Chúng vui nhận ý kiến đóng góp anh/chị vấn đề Bằng cách trả lời câu hỏi sau Những ý kiến anh/chị giữ bí mật phục vụ cho việc nghiên cứu Anh/chị vui lòng trả lời bảng câu hỏi trước ngày 30 tháng 10 năm 2010 Để cung cấp thông tin chi tiết hơn, vui lịng liên hệ tơi: buitienduc2919@yahoo.com.vn Trân trọng kính chào Bùi Tiến Đức Phần – Thông tin chung Giới tính: □ Nam □ Nữ Tuổi: □ Dưới 25 □ Từ 26 đến 35 Trình độ học vấn cao □ Tốt nghiệp cấp □ Trung cấp □ Từ 36 đến 45 □ Trên 46 □ Đại học □ □ 11 – 20 năm □ Trên 20 năm □ Quản lý □ Nhân viên Trên Đại học Thời gian công tác: □ Dưới năm □ – 10 năm Chức vụ tại: □ Tổng Giám đốc □ Giám đốc Phần – Thông tin điều tra Những thơng tin trình bày yếu tố ảnh hưởng đến hiệu quản trị nguồn nhân lực Công ty Điện lực Tân Phú, Việt Nam Xin vui lòng, cho biết mức độ đồng ý anh/chị vấn đề sau cách đánh dấu "X" cho lựa chọn anh/chị với mức độ đồng ý theo khoảng từ đến sau: số hoàn toàn không đồng ý, số không đồng ý, số không ý kiến, số đồng ý, số hoàn toàn đồng ý 59 1 Số lượng nhân phận anh, chị làm việc phù hợp Công việc phù hợp với lực anh, chị Anh, chị hướng dẫn để hòa nhập vào tổ chức vào làm việc Anh, chị đào tạo, hướng dẫn để nâng cao tay nghề, kỹ làm việc Anh, chị định hướng nghề nghiệp vào làm việc Mức lương anh, chị xứng đáng 10 11 12 13 14 15 16 17 Chế độ đãi ngộ Công ty công Thỉnh thoảng anh, chị Công ty tổ chức cho du lịch Các chế độ phúc lợi công ty hợp lý Các khoản tiền thưởng công ty thỏa đáng Công ty có trang thiết bị làm việc tốt Anh, chị ln có thơng tin đầy đủ cho cơng việc cần làm Có cộng tác tốt đồng nghiệp nơi anh, chị làm Có tin tưởng tôn trọng đồng nghiệp phận anh, chị làm việc Anh, chị ln có hội tham gia vào q trình định Anh, chị hướng dẫn, kèm cập công việc Thỉnh thoảng anh, chị giao công việc đầy thách thức 60 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 Anh, chị tham dự khóa đào tạo Cơng ty Anh, chị có điều kiện phát huy sáng kiến cá nhân Anh, chị có hội thăng tiến Anh, chị lãnh đạo đối xử công Công việc anh, chị làm thật thú vị Anh, chị đánh giá đầy đủ công việc anh, chị làm Anh, chị đánh giá cơng nhận thành tích kịp thời Anh, chị nhận thưởng, phạt hợp lý Anh, chị hài lòng với triết lý kinh doanh Công ty Anh, chị tỏ thái độ trung thực Anh, chị tham gia vào trình quản lý Anh, chị tin tưởng vào phát triển Cơng ty Anh, chị mong muốn gắn bó lâu dài với Cơng ty Anh, chị thật hài lịng với mức lương Anh, chị hài lòng với điều kiện làm việc cơng ty Anh, chị hài lịng với cơng việc làm Anh, chị hài lịng với chế độ, sách cơng ty Anh, chị thật hài lịng với mơi trường văn hóa Cơng ty Chân thành cảm ơn! 61 Appendix –Basis for determining sample size Determining Sample Size from a given population (Source: Krejcie & Morgan, 1970) N S N S N 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100 110 120 130 140 150 160 170 180 190 200 210 10 14 19 24 28 32 36 40 44 48 52 56 59 63 66 70 73 76 80 86 92 97 103 108 113 118 123 127 132 136 220 230 240 250 260 270 280 290 300 320 340 360 380 400 420 440 460 480 500 550 600 650 700 750 800 850 900 950 1000 1100 140 144 148 152 155 159 162 165 169 175 181 186 191 196 201 205 210 214 217 226 234 242 248 254 260 265 269 274 278 285 1200 1300 1400 1500 1600 1700 1800 1900 2000 2200 2400 2600 2800 3000 3500 4000 4500 5000 6000 7000 8000 9000 10000 15000 20000 30000 40000 50000 75000 1000000 62 S 291 297 302 306 310 313 317 320 322 327 331 335 338 341 346 351 354 357 361 364 367 368 370 375 377 379 380 381 382 384 ... analyzing theoretical basis; surveying ideas of managers, employees of Tan Phu Electricity Company; finding out factors affecting the effectiveness of HRM in Tan Phu Electricity Company; using software... topic ? ?Factors Affecting Human Resource Management Effectiveness in Tan Phu Electricity Company, Vietnam? ?? 1.2 Research Purpose This study aims to find out the factors affecting human resource management. .. the kindness Best wishes! I Factors Affecting Human Resource Management Effectiveness in Tan Phu Electricity Company, Vietnam ABSTRACT Managing human resource effectively is one of the things