Research about overall job satisfaction at Mai Linh group

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Business Research Method Assignment MASTER OF BUSINESS ADMINISTRATION  RESEARCH PROJECT (BMBR5103) THE FACTORS INFLUENCING CAREER COMMITMENT IN DHG CORPORATION STUDENT’S NAME : PHAM THI THANH PHUONG STUDENT’S ID : CGS00018520 INTAKE : SEPTEMBER 2014 ADVISOR’S NAME & TITLE: DR NGUYEN THE KHAI (DBA) December, 2015 Business Research Method Assignment ADVISOR’S ASSESSMENT Advisor’s signature Khai Nguyen, DBA Business Research Method Assignment ACKNOWLEDGEMENTS I would like to give special thanks to Dr KHAI NGUYEN, who instructed us - the MBAOUM0914 - K15C Class of the Business Research Methods course via his knowledge and experiences in the science research Moreover, he also instructed us with his patience for training students from very basic infomation to advance knowledge of the subject I would like to say thanks to my colleagues who had supported me to finish the questionares that related expectancies and helped me with very useful infomation to complete this assignment The research project may still existing mistakes because of the limitation of knowledge and the time Thus, i wish i would receive the valuable feedback from the instructor for futher improvement and understanding With kindest regards, HCMC, December 2015 Business Research Method Assignment ABSTRACT The purpose of the study aims to investigate the factor influencing of Overall Job Satisfaction (OJS), Work Control (WC), Perceived Organization Support (POS) and Fairness in Skilled-Based Pay (FSBP) on Career Commitment (CC) in Hau Giang Pharma (DHG) Corporation Practical data were collected from 270 employees out of 300 employees in the company by means of a questionnaire Statistical techniques such as descriptive statistics, correlation and linear regression were employed The results of the study indicated a positive significant relationship between Overall Job Satisfaction, Work Control, Perceived Organization Support and Fairness in Skilled-Based Pay (FSBP) The results can provide the reference for Management Team about the relationship between Overall Job Satisfaction (OJS), Work Control (WC), Perceived Organization Support (POS) and Fairness in Skilled-Based Pay (FSBP) on Career Commitment in DHG Pharma Coporation Key Words: Overall Job Satisfaction (OJS), Work Control (WC), Perceived Organization Support (POS), Fairness in Skilled-Based Pay (FSBP), Career Commitment (CC) Business Research Method Assignment Table of Contents ACKNOWLEDGEMENTS .3 ABSTRACT ABBREVIATIONS CHAPTER I: INTRODUCTION I COMPANY INTRODUCTION .8 II RESEARCH INTRODUCTION 13 Problem statement 13 Purpose of the study 14 The scope of the research 14 Research questions 15 CHAPTER II: LITERATURE REVIEW 16 Career Commitment 16 Overall Job Statisfaction (OJS) 18 Work Control (WC) 20 Perceived Organization Support (POS) 22 Fairness in Skilled-Based Pay (FSBP) 22 CHAPTER IIII: HYPOTHESIS AND METHODS 23 I Research Model 23  Dependent Variables 23  Independent Variables 24  Constructs 24 II Hypothesis development 25 III Instruments 30 RESEARCH DESIGN 38 CHAPTER IV: DATA ANALYSIS AND REPORT 40 Results 41 Reliability Analysis - Cronbach’s Alpha 41 Descriptive statistic 42 Correlation of all Variables Statistics 43 Hypothesis Testing results 46 Business Research Method Assignment CHARPTER V: DISCUSSION AND CONCLUSIONS 53 I DISCUSSION 53 Recommendations for Overall Job Satisfaction 53 Recommendations for Work Control 53 Recommendations for Perceived Organization Support 54 Recommendations for Fairness in Skilled-Based Pay 54 II SIGNIFICANCE OF RESEARCH 54 III LIMITATION OF THE STUDY 55 IV CONCLUSIONS 55 REFERENCES 56 APPENDIX 1: CAREER COMMITMENT SURVEY 58 APPENDIX 2: SLIDES OF PRESENTATION 63 Business Research Method Assignment ABBREVIATIONS DHG Hau Giang Pharma Corporation Group HRM Human Resource Management HRMS Human Resource Management System SPSS Statistical Packages for the Social Science CC Career Commitment OJC Overall Job Satisfaction WC Work Control POS Perceived Organization Support FSBP Fairness in Skilled-Based Pay Business Research Method Assignment CHAPTER I: INTRODUCTION I COMPANY INTRODUCTION The precursor of DHG was the pharmaceutical factory 2/9, established in 1974 in Ca Mau Province In 2004, the company was converted to joint stock Company with legal capital of 80 billion VND In December 2006, the company was listed on Ho Chi Minh City Stock Exchange (HOSE) with stockcode DHG  Milestones in the history of DHG Years Milestones 1996 The first year consumers voted that DHG as ―Vietnamese High Quality Products‖ 1997 The first factory complied with ASEAN – GMP standard 1999 Received certificate of ISO 9002:1994 2000 Received certificate of ISO/IEC Guide 25 2002 Received certificate of ISO 9001: 2000, ASEAN – GSP/GLP, ISO/IEC 17025:1999 2004 2005 - Equitized and became join stock company - Declared the company‘s vision and its core values - Joined the club of enterprises that had manufacturing revenue of over 500 billion VND - Was the first Vietnamese pharmaceutical company that pioneered in doing bio-equivalence test with products Haginat and Klametin Business Research Method Assignment 2006 - Built effective policy to attract talented people - DHG‘s shares were listed for the first time on Ho Chi Minh city Stock Exchange (HOSE) 2007 - Complied with WHO – GMP/GLP/GSP standards - Reconfirmed Vision and core values - Successfully did bio-equivalence tests of Haginat 250mg and Glumeform 500mg 2008 - Increased legal capital from 80 billion VND to 200 billion VND - Established first subsidiary companies DHG Travel and SH Pharma - Upgraded ISO/IEC 1705 from version 1999 to version 2005 - Established subsidiary companies Source: DHG‘s Annual Report 2009, p.14 DHG‘s Products have received favor of many Vietnamese Consecutively for 14 years (since 1996), DHG has been voted as ―Vietnamese High Quality Product‖ by consumers Currently, the structure of shareholder of DHG includes: SCIC (State Capital Investment Company) (owns 44.25% of the shares), foreign institutional investors (own 41.18% of the shares), domestic investors (own 4.84% of the shares), investors within the company (0.34% of the shares) (DHG, 2009)  Scope of business and major products of DHG Major business scopes of DHG includes (1) Pharmaceuticals (2) Pharmaceutical cosmetics, and (3) Dietary supplements (see Figure 4.1), which are divided into 12 categories of products with more than 270 types of medicines distributed widely in Business Research Method Assignment Vietnam (DHG, 2009) Several medicines brands of DHG are Hapacol, Davita Bone, Unikids, Eugica, and Haginat – KlametiN The company is currently producing both oriental and western medicines At the present, oriental medicines only account for 9.4% of the company‘s total revenue but they have been growing fast (in 2006, oriental medicines only accounted for 4.39% revenue) (Ibid.) DHG has stable product structure with product groups that have had contributed much to the revenue of the company, which are antibiotics (41.82%), pain relieve - antipyretic (15.97%), drugs for ENT (ears, nose, throat) (15.47%), and vitamin and minerals (10.12%) (Ibid)  Vision, mission and core values of DHG The vision, mission and core values of the company had been introduced for the first time in 2004 and reconfirmed in 2007 Vision of DHG: “For a more beautiful and healthier life” Mission of DHG: ―DHG always provide high quality products and services to satisfy the aspiration for a more beautiful and healthier life” Core values of DHG: Quality, safety, and effectiveness targeted as our highest commitments Knowledge and creativity served as our foundation of the development Responsibility, cooperation, promotion prioritized as our motto of actions DHG‘s identity taken as our pride Mutual prospects with partners established as our long-term goal Our outstanding differentiation employed as our competitive strengths Community‘s benefits centered upon starts of all activities 10 Business Research Method Assignment Recommendations for Perceived Organization Support A tends to cooperate in a spirit of ―We work together!‖ is the ineviable trend in the economic development Therefore, to promote best advantage of team work, an organization‘s role is very important The relationship between organization and career commitment is the same direction The good organization-employee relationship builds the employee‘s morale, this makes the employee to feel affective about his job, especially when his efforts are recognized and rewared This brings him satisfaction in his job Thus, he strives to achieve both organizational and personal goals Recommendations for Fairness in Skilled-Based Pay Salary, reward or profit distribution to employees is very sensitive and they need to ensure fairness in distribution The fairness not only helps employees be happy but also helps the company ensure transparency in the organization The skills - based pay plan of the organization must be fair for all employees II SIGNIFICANCE OF RESEARCH The main purpose of this research is to find out the relationship between career commitment and performance of employees in DHG Pharma Having a job which relatively satisfaction the ability and capacity of one person, that person will be happy to work and devote his or her life for the company and from that, their partners and customers will perceive the enthusiasm, the provided service and want to work with that person which partly contributes to the success of the organization The study findings present valuable understanding for policy makers regarding how to make their employees feel their work as expectancies To be successful, the board 54 Business Research Method Assignment of management should focus on increasing the employees‘ expectancies by job assigning, benefit programs, rewards, work conditions, and promotions III LIMITATION OF THE STUDY The study have many limitation mainly because the sample of the research is small; focusing only on the 300 staffs at Head office over 2000 staff of Hau Giang Pharma system through out the cities and provinces of Vietnam, therefore, the data analysis results may be different if we conduct the survey on large scale In the future, if possible it should be expanded to other DHG branches in different places all over Vietnam to obtain more reliable results In addition, the factors of job behavior, taking charge, perceived ability job fit or expectancies are quite complicated and discrete, belonging to the perception of each person IV CONCLUSIONS Based on the above result analysis, DHG Pharma can use the findings to understand in depth the factors impacting the work related expectancies of employees In addition, the finding of this study also can help the organization in planning and developing the strategies to enhance the work related expectancies of the employees The identification of factors affecting the work related expectancies of employees will help Eximbank to have orientations in making policies by avoiding bad factors and implementing and developing the appropriate factors 55 Business Research Method Assignment REFERENCES Fields, Dail L., (2002) Taking the measure of work: a guide to validated scales for organizational research and diagnosis California: Sage Publication Dessler,G.,(2013) Human resource management, 13th ed USA: Courier Kendallville Saeed, R el al.,(2013) Factors influencing job satisfaction of employees in telecom sector of Pakistan Middle-East Journal of Scientific Research, 16(11), 1476-1482 Johnason, P (2009) HRM in changing organizational contexts In D G Collings & G Wood (Eds.), Human resource management: A critical approach (pp 19-37) London: Routledge Collings, D G., & Wood, G (2009) Human resource management: A critical approach In D G Collings & G Wood (Eds.), Human resource management: A critical approach (pp 1-16) London: Routledge Paauwe, J., & Boon, C (2009) Strategic HRM: A critical review In D G Collings & G Wood (Eds.), Human resource management: A critical approach (pp 38-54) London: Routledge Meyer, J P., Allen, N.J & Smith, C A (1993) Commitment to organizations and occupations: Extensions and tests of a three-component conceptualization Journal of Applied Psychology, 78, 538-551 Aziri, B.,(2011) Job satisfaction: a literature review Management research and practice, 3(4), 77-86 Karavadar, G 2014, ‗Career Commitment, Subjective Career Success and Career Satisfaction in the Context of Hazelnut Processing Industry in Giresun/Turkey‘, International Journal of Business and Management, Vol.9, No 6, Canadian Center of Science and Education 56 Business Research Method Assignment Bretz, R D , Jr , & Judge, T A (1994) Person-organization fit and the theory of work adjustment: Implications for satisfaction, tenure, and career success Journal of Vocational Behavior, 44, 32-54 Items were taken from Table 1, p.39 Copyright © 1994 by Academic Press Reproduced with permission Dall L Fields (2002), Taking a Measure of Work, Sage Publications DF Caldwell, JA Chatman, CA O'Reilly (1990) Journal of occupational Psychology 63 (3), 245-261 Dwyer, D J , & Ganster, D C (1991) The effects of job demands and control on employee attendance and satisfaction Journal of Organizational Behavior, 12, 595608 Eisenberger, R , Fasolo, P , & David La Mastro, V (1990) Perceived organizational support and employee diligence commitment, and innovation Journal, Applied Psychology, 75(1), 51 -59 Joolideh F & Yeshodhara K (2009) Organizational commitment among high school teachers of India and Iran Journal of Educational Administration, 47 (1), 127-136 Wiener, Y (1982) Commitment in organizations: A normative view Academy of Management Review, 7, 418-428 57 Business Research Method Assignment APPENDIX 1: CAREER COMMITMENT SURVEY Dear sir/madam, I am Pham Thi Thanh Phương – a student of the International MBA program at Open University of Malaysia I am writing here with undertaking a research project on carrer commitment in the organizations Please take your time around 40 minutes to complete below questions as your situation All responses and information you provide for this study will be kept safety and security and used for survey purpose I would like to express my personal gratitude to you for your great contribution in this study In case you have any concern, not hesitate to contact me as:  Mobile Phone: +84 937 888 409  E-mail: phuong.pham0110@gmail.com Thank you very much for your time and your support Please read and answer the following questions by circling the number in the table below indicating the level of agreement to the questions 58 Business Research Method Assignment Responses are obtained on a 5-point Linkert – type scale where: = strongly agree, = agree to some extent; = uncertain; 4= disagree to some extent; = strongly disagree No Questions All in all, how satisfied are you with the Strongly Agree Uncertain Disagree Strongly agree to some to some disagree extent extent 5 5 5 persons in your work group? All in all, how satisfied are you with your supervisor? All in all, how satisfied are you with your job? All in all, how satisfied are you with this organization, compared to most? What quantity of work that others expect you to do? Considering your skills and the effort you put into your work, how satisfied are you with your pay? How satisfied you feel with the progress you have made in this organization up to now? 59 Business Research Method Assignment How much control you have over the 5 5 5 5 5 variety of methods you use in completing your work? How much can you choose among a variety of tasks or projects to do? 10 How much control you have personally over the quality of your work? 11 How much can you generally predict the amount of work you will have to on any given day? 12 How much control you personally have over how much work you get done? 13 How much control you have over how quickly or slowly you have to work? 14 How much control you have over the scheduling and duration of your rest breaks? 15 How much control you have over when you come to work and leave? 16 How much control you have over when you take vacation or days off? 17 The organization values my contribution to its well-being 60 Business Research Method Assignment 18 If the organization could hire someone to 5 5 5 5 replace me at a lower salary it would so (R) 19 The organization fails to appreciate any extra effort from me (R) 20 The organization strongly considers my goals and values (S) 21 The organization would ignore any complaint from me (R) 22 The organization disregards my best interests when it makes decisions that affect me (R) 23 Help is available from the organization when I have a problem (S) 24 The organization really cares about my wellbeing (S) 25 The organization is willing to extend itself in order to help me perform my job to the best of my ability (S) 26 Even if I did the best job possible, the organization would fail to notice (R) (S) 61 Business Research Method Assignment 27 Supervisors a good job of certifying 5 5 31 I like this career too well to give it up 32 If I could go into a different profession which 5 5 employees for skill-based pay raises 28 The skill-based pay certifications are a fair test of employee ability to perform a task 29 If an employee really knows how to perform the tasks that make up a skill level, the employee will be able to pass the certification tests for that skill level 30 The skill-based pay plan is fair to most employees paid the same, I would probably take it (R) 33 If I could it all over again, I would not choose to work in this profession (R) 34 I definitely want a career for myself in this profession 35 If I had all the money I needed without working, I would probably still continue to work in this profession 36 I am disappointed that I ever entered this profession (R) 62 Business Research Method Assignment 37 This is the ideal profession for a life's work -END OF QUESTIONARE Thanks you so much for your support and sharing your time to complete this! APPENDIX 2: SLIDES OF PRESENTATION 63 Business Research Method Assignment 64 Business Research Method Assignment 65 Business Research Method Assignment 66 Business Research Method Assignment 67 Business Research Method Assignment 68 ... dislike their job That's why job satisfaction and job dissatisfaction can appear in any given work situation Job satisfaction represents a combination of positive or negative feelings that workers... motivation (Statt, 2004) The term job satisfaction refers to the attitude and feelings people have about their work Positive and favorable attitudes towards the job indicate job satisfaction Negative... (1994), overall job satisfaction correlated negatively with em-ployee equity comparisons outside the organization Overall job satisfaction also correlated negatively with turnover intention and job