What is this? What does he do? He gets angry? trash He is a truck driver They are having a break Join these pictures to have a story What are they doing? How does he feel? Lesson 5: Write Friday, January 15 th 2011 This is Tran Vu Nhat and his house. Some truck drivers have short break in front of his house. When they leave the ground is covered with trash If you were Tran Vu Nhat, what would you do? 25 Tran Phu Street Hanoi October 9th,2003 The Director L& P Transport Company 431 Le Loi Boulevard HCMC Dear Sir/ Madam, I would suggest that your company should tell your drivers to clear up all the trash on the ground before leaving. I am writing to you about the short stop of your trucks around my house on their way to the north. I look forward to hearing from you and seeing good response from your company. When the trucks of your company have a short break on the streets around my house, the drivers have left lots of garbage on the ground after their refreshment. When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and flies. Your faithfully, Tran Vu Nhat clear up smell flies Is this a complaint letter or a friend letter? How many sections does a complaint letter have ? I. Reading letter 1. vocabulary clear up (v) smell (n,v) fly (n) – flies (n) làm sạch mùi, ngửi con ruồi cover (v) che ñaäy refreshment Gi i laoả A complaint letter have five sections Situation states the reason for writing (đưa ra nguyên nhân để viết lá thư) Complication mentions the problem (đề cập đến vấn đề cần viết) Resolution makes a suggestion ( đưa ra lời đề nghò) Action talks about future action (đề cập đến hành động trong tương lai) Politeness ends the letter politely ( kết thúc thư 1 cách lòch sự) 2. Format 3. Label each section with the appropriate letter: S, C, R, A, or P I would suggest that your company should tell your drivers to clear up all the trash on the ground before leaving. I am writing to you about the short stop of your trucks around my house on their way to the north. When the trucks of your company have a short break on the streets around my house, the drivers have left lots of garbage on the ground after their refreshment. When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and flies. Your faithfully, Tran Vu Nhat I look forward to hearing from you and seeing good response from your company P C A R S These days, many people begin to catch fish in the lake behind your house. What makes you worried most is they use electricity to catch fish A lot of small fish died and floated on the water surface. Other animals such as frogs, toads and even birds also died from electricity shock waves You think that local authorities should prohibit and fine heavily anyone catching fish in this way II. Writing: 1. Situation: . pictures to have a story What are they doing? How does he feel? Lesson 5: Write Friday, January 15 th 2011 This is Tran Vu Nhat and his house. Some truck