e) – Chapter 11 - Trường Đại học Công nghiệp Thực phẩm Tp. Hồ Chí Minh

A Congruence Model Output System Unit Individual Output System Unit Individual Formal  Organization Formal  Organization Informal   Organization Informal   Organization People People Wor[r]

11­1

C

HAPTER

 

E

LEVEN

Characteristics of the 

Characteristics of the 

Situation

11­3

McGrawưHill/Irwin â2002TheMcGrawưHillCompanies,Inc.,AllRightsReserved.

CurrentResearchThatExploresHow

SituationalFactorsAffectLeadersBehaviors

ã

Roletheory

•

Multiple­influence model

11­4

Leadership Is a Process, Not a 

Position

Followers

Leader

Situation

11ư5

McGrawưHill/Irwin â2002TheMcGrawưHillCompanies,Inc.,AllRightsReserved.

NewOperatingAssumptionsOf

theInformationAge

ã Cross Functions – Organizations operate with 

integrated business processes that cut across  departments

• Links to customers – Today’s organization’s integrate 

supply, production, and delivery processes and realize  enormous improvements in cost, quality, and response  time. 

• Customer segmentation – Information­age companies 

11­6

New Operating Assumptions Of the 

Information Age, continued

• Global scale – Companies compete against the best 

companies throughout the entire world. 

• Innovation – Companies must be masters at anticipating 

customers’ future needs, innovating new products and  services, and rapidly deploying new technologies into  efficient delivery processes. 

• Knowledge workers – All employees must contribute