Quản trị rủi ro tín dụng tại ngân hàng thương mại cổ phẩn đầu tư và phát triển việt nam chi nhánh sở giao dịch 1

ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - PHẠM CAO CƯỜNG CREDIT RISK MANAGEMENT AT BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM - BRANCH QUẢN TRỊ RỦI RO TÍN DỤNG TẠI NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN ĐẦU TƯ VÀ PHÁT TRIỂN VIỆT NAM – CHI NHÁNH SỞ GIAO DỊCH LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI – 2018 ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - PHẠM CAO CƯỜNG CREDIT RISK MANAGEMENT AT BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM - BRANCH QUẢN TRỊ RỦI RO TÍN DỤNG TẠI NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN ĐẦU TƯ VÀ PHÁT TRIỂN VIỆT NAM – CHI NHÁNH SỞ GIAO DỊCH Chuyên ngành: Quản trị kinh doanh Mã số: 60 34 01 02 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: TS TRỊNH NGỌC HUY HÀ NỘI - 2018 DECLARATION I undertake that this thesis “Credit risk management at Joint Stock Commercial Bank for Investment and Development of Vietnam - Transaction Center 1” is my own research In addition to the references cited in this thesis, I assure that all or part of this thesis has not been published or used to receive degrees elsewhere There are no other products/ researches used in this thesis that are not cited in accordance with the regulations This thesis has never been submitted to receive any degree at any university or other institution Hanoi, April … 2018 Pham Cao Cuong i ACKNOWLEDGEMENTS On the completion of this thesis, there is no lack of motivation and devotion of my teachers and friends First of all, I would like to send my thanks to the lecturers of Hanoi National University in general and the lecturers of Faculty of Business Administration in particular I also give special thanks to PhD Trinh Ngoc Huy - Director of the Center for Human Resource Development who has guided me wholeheartedly during the thesis I take this opportunity to extent my special thanks to my colleagues at Commercial Joint Stock Bank for Investment and Development of VietnamTransaction Center who enthusiastically helped me in the data collection process Finally, I would like to thank all members of MBA11 class who helped me in the accomplishment of this thesis Despite my great attempt in accomplish this thesis, many shortcomings cannot be avoided I look forward to receiving comments from lecturers ii ABSTRACT Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) is the first established bank in Vietnam The main function of BIDV is to raise capital from institutions, people, State’s budget capital and other sources to give loans for investment and development, construction, adding up to business capital, import and export, monetary business and banking services With the strength of inexpensive capital source and firm financial potentiality, BIDV focus primarily on loan sector for the purpose of profit maximization However, promoting credit outstanding balance in the context of national and international economic decline and crisis, Vietnam’s economic restructure, high bad debt ratio of the banking system has caused negative impact on business activities of enterprises making loans The thesis “Joint Stock Commercial Bank for Investment and Development of Vietnam Transaction Center 1” will concentrate on researching into credit risk management at BIDV- Transaction Center and other commercial banks Based on the current situation of credit operation and credit risk management at BIDV, the author proposes some key solutions to handle the shortcomings in management and makes suggestions to the State Bank of Vietnam and BIDV to support commercial banks in credit risk management iii TABLE OF CONTENTS DECLARATION i ACKNOWLEDGEMENTS ii ABSTRACT iii ABBREVIATIONS viii LIST OF TABLE ix LIST OF DIAGRAMS x CHAPTER 1: INTRODUCTION 11 1.1 Rationale 11 1.2 Objectives of the study 13 1.3 Literature 13 1.4 Subject and scope of the study 15 1.5 Main research methods 15 1.6 New findings 17 1.7 Design of the thesis 18 CONCLUSION OF CHAPTER 18 CHAPTER 2: THEORETICAL ISSUES OF CREDIT RISK AND CREDIT RISK MANAGEMENT 19 2.1 Some general issues of credit risk 19 2.1.1 Concept of credit risk: 19 2.1.2 Classification of credit risk 20 2.1.3 Causes of credit risk 23 2.1.4 Credit risk characteristics 24 2.1.5 Impact of credit risk on business activities of banks and socio economy 26 2.2 Credit risk management 27 2.2.1 Concept 27 iv 2.2.2 Necessity for credit risk management 28 2.2.3 Credit risk management 30 2.2.4 Factors affecting credit risk management 36 2.3 Credit risk management experience of some commercial banks in the world and in Vietnam 38 2.3.1 Experience of the commercial banks in the world 38 2.3.2 Some risk management models being applied in Vietnam 42 2.3.3 Risk management model application orientation 43 CONCLUSION OF CHAPTER 45 CHAPTER 3: CURRENT STATUS OF RISK CREDIT MANAGEMENT AT JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM– BRANCH1 46 3.1 Brief introduction on Joint Stock Commercial Bank for Investment and Development of Vietnam - Branch1 46 3.1.1 The process of establishment and development of Joint Stock Commercial Bank for Investment and Development of Vietnam– Branch1 46 3.2 Business operation results of Joint Stock Commercial Bank for Investment and Development of Vietnam – Branch1 since 2014-2016 50 3.2.1 Current status of credit risk 50 3.2.2 Actual credit risk management work of BIDV - Branch1 in the period 2014-2016 53 3.2.3 Evaluation of reality work of credit risk management at BIDV– Branch1 from 2014 – 2016 59 3.3 Orientation on credit risk management of BIDV Branch1 up to 2020 66 3.4 Research method 69 3.4.1 Research method 69 3.4.2 Researching procedure: 69 3.4.3 Sample selection method: 70 v 3.4.4 Method to process collecting data: 70 3.5 Collected data will be summarized and analyzed by Excel software 71 3.6 Researching results on credit risk management work at BIDV Branch1 71 3.6.1 Description of samples 71 3.6.2 Evaluation of survey results 71 3.7 Main reason leading to credit risk at BIDV – Branch1 Affiliate 79 3.7.1 Reason from the Main Operation Center: 79 3.7.2 Reason from Transaction Department Affiliate 79 3.7.3 Reason from the credit staff side 80 3.8 Some solutions to accomplish credit risk management work at Joint Stock Commercial Bank for Investment and Development of Vietnam- Branch1 80 3.8.1 Focus on information collecting and processing go hand in hand with the establishment of effective information network 80 3.8.2 Accomplishment and strictly compliance to loan process 81 3.8.3 To build policy to encourage limitation of major debit balance focus on several major clients/sectors/ aspects 81 3.8.4 To accomplish of internal credit ranking and risk management policies 82 3.8.5 Setup information system to serve the analyzing, evaluation and identification, following up and prevention of credit risk 82 3.8.6 Raise evaluation quality and credit analyzing 84 3.8.7 Solution group on bad debt processing, strengthening of credit control quality, excerpt for risk standby and ensure system safety 85 3.8.8 Solution group at the carrying out of Basel II at BIDV 86 3.9 Evaluation of contributions and restrictions of the thesis 89 3.9.1 Contributions of the thesis 89 3.9.2 Restriction and reasons 90 CONCLUSION OF CHAPTER 92 vi CHAPTER 4: CONCLUSION AND RECOMMENDATION 93 4.1 Recommendations 93 4.1.1 Recommendation to BIDV 93 4.1.2 Recommendation to the State Bank 94 4.2 Conclusion 95 CONCLUSION OF CHAPTER 97 REFERENCES 98 ANNEXES 100 vii ABBREVIATIONS Abbreviations Explanation BCTC Financial statements BIDV Joint Stock Commercial Bank for Investment Development of Vietnam CAR Capital Adequacy Ratio CIC Credit Information Center DNNN State-owned enterprises DPRR Risk Provisions DVKH Customer Services HĐQT Board of Directors HSC Main Operation Center IFRS International Financial Reporting Standards NHNN State Bank of Vietnam NHTM Commercial Banks QĐ Decision QHKH Customer relations QTRRTD Credit risk management QTTD Credit management TMCP Joint Stock Commercial VND Vietnam dong WTO World Trade Organization XHTD Credit rating viii and REFERENCES Nguyễn Kim Anh (2010), Text book “Commercial banking professions”; Chapter 5: Risk management and banking Marketing, page 208, Hanoi University of Business and technology in 2010, Hà Nội Hồ Diệu (2002), Banking administration, Statistic Publisher, HCMC Nguyễn Đăng Dờn (2010), “Modern commercial banking administration”, Phuong Dong publisher Hoàng Huy Hà (2012), “The application of safety standard on business activities and risk management according to international practice in banking system in Vietnam: Current status and solution”, Scientific researching subject at sector level 2012, the State Owned Bank of Vietnam, Hanoi Khúc Quang Huy (2013), lecturer “Risk management in banking operation”, internal circulation Agribank, Hà Nội Trần Huy Hoàng and collaborator (2007), “Administrative of commercial bank”, University of Economy HCMC HCMC Trần Huy Hoàng (2010), “Banking administration”, Social Labor Publisher, Hanoi City Đào Thị Huyền (2012) Raise efficiency in credit risk management at Sai Gon Commercial Bank , Master Thesis , University of Economics, Hanoi Annual report of BIDV Nguyễn Minh Kiều (2007), “Modern banking competence”, The Statistic Publisher 10 Lê Thị Mận (2009, 2014), “Theory on Finance - Monetary”, Publisher Social Labor Publisher 11 Nguyễn Văn Tiến (2005), Risk management in banking business Statistic Publisher 12 Phan Văn Tính (2007), “Credit risk – new reviewing method”, Banking magazine 98 13 Trần Trung Tường (2011), “Credit management of Joint Stock Commercial Bank on the locality of HCMC”, economic thesis, Banking University HCMC in 2011, TP HCM 14 www.bidv.com.vn, and some internal regulation official letter of BIDV 99 ANNEXES Procedure on credit issuance of BIDV Procedure on credit issuance for enterprise clients Procedure on credit issuance for enterprise customer comprising basic steps 1st step: Customer marketing set up report to propose credit and approval of credit proposal - Customer relation staff is focal points for marketing; receive using needs on products, services of BIDV from the customers Based on current status and credit needs of customer, Customer relation staff has responsibility to collect full information and necessary document to set up Credit proposal report - During the process to set up credit proposal report, Customer relation staff may discuss to ask for comments of Head/Deputy Head of Customer relation department regarding the suitable of loan amount for loan policy, current risk management policy of BIDV - After the accomplishment of credit proposal, customer relation staff submits to head/deputy customer relation department Head/Deputy Head of Customer relation department base on proposal report and relevant documents - Review for approval (agree/do not agree/ agree with conditions); - Or sign the control to submit to leaders in charge of Customer relation department in case of exceeding authority; - Or for the credit amount that should be assess risk, then sign for approval of credit proposal in the event agreement to convert to Risk management department (only apply at Main Operation Center for credit amount belong to risk approval authority of the Director of Risk Management Department) - Leaders in charge of Customer relation department Review for approval (agree/do not agree/ agree with conditions) and convert to Step or approval credit proposal to convert to risk management department for loan amount that needs to risk assessment 100 2nd step: Evaluate risk and approve credit - On the basis of approved credit proposal report content and proposed, risk management staff carry out the analyzing, reviewing and evaluate entire risk relating to credit amount mentioned at the report - Risk management staff sets up risk evaluation report, sign and submit to Head/Deputy Head of Risk Management Department for approval - Head/Deputy Head of risk management department review for approval or sign and submit Risk assessment report to authorized level for their approval together with credit proposal report for the case of exceeding risk approval authority - During compiling process of risk assessment report, Risk management staff may together discuss with Customer relation department to carry out the addition and accomplishment of credit proposal report content - Step of Risk assessment should be carried out independently by risk management department and with counter argument significance for the content of Credit proposal report, support to add information for authorization level in the going to credit issuance decision for customers 3rd step: Sign the contract - After receiving credit issuance approval, Customer relation staff will inform again to customer on approval content for credit issuance agree/do not agree/agree with conditions - In the event the customer agree loan conditions provided by the Bank, Customer relation staff carries out to select contract sample and compile credit contract, collateral contracts and other contracts (if any) Contracts should comply conditions of credit issuance approval and other relevant regulation of BIDV - The customer relation staff takes responsibility to take signature of customer representative and representative of the bank When all contracts 101 and loan document have been signs, stamped in full, customer relation office sends all documents to credit management department - Credit administration staff takes responsibility to compare information specified at credit approval, credit contract and collateral contract (if any) and other relevant document In case the data is not accurate, credit management staff discuss with Customer relation staff carry out to amend and adjust suitably - In the event all data are accurate, Credit administration staff carry out to input credit data to submit to Head/Deputy Head of credit management Department for their approval Then entire document, original contract and relevant documents are kept safely, scientifically 4th step: Disbursement/issuance of letter of guarantee - Customer relation staff receive, check contents, the characteristics of disbursement documents/ guarantee issuance document and set up disbursement / guarantee issuance proposal (for loan by amount/ Loan to invest to project time that conditions, foundations and disbursement form are mentioned concretely in credit proposal report, it is not necessary to set up disbursement proposal and in case of guarantee by amount, it is not necessary to set guarantee issuance proposal) - Customer relation staff compose letter of guarantee /guarantee contract to submit to leader of customer relation department/ leader of project support/ Leader of Transaction Department (Leaders of Customer Relation Department at the Main Operation Center) sign initially to control and send entire documents to credit administration department to carry out next steps - Credit management department checks the sufficient of disbursement /guarantee issuance documents, credit level of customer, conditions and having comments on disbursement /guarantee issuance proposal or set up Statement for disbursement approval for loan by amount/ loan for disbursement investment project, set up guarantee approval statement for 102 guarantee by amount to submit to authorized level for their approval - Based on disbursement /guarantee issuance proposal of Customer relation department (or the Statement to approve for disbursement statement/ guarantee request statement of Credit management Department) and document to request for guarantee, authorized level approval for disbursement/ guarantee issuance and review and giving decision: Approve for agreement/ request to accomplish document/Refuse - Credit management department receive disbursement document/ guarantee document which have been approved by authorized level to carry out disbursement / guarantee issuance and keep documents by regulations 5th step: Process arisen issue during loan process, guarantee and debt collecting, interests, charges - Before the due date of loan collecting, Credit administration staff has responsibility to print out list of debt amount to send to customer relation department for control - Customer relation staff checks the content of list of due debt amounts by list with information on the system and relating loan documents Then depending on features of each due date loan amounts to carry out the compile of Due Debt Notice to submit to Head/Deputy of Customer relation department for their approval and send to Customers - In case the Customer really meets difficulties in payment on due date by agreement, customer relation staff may consider to possibility to set up proposal report for restructure of payment time and submit for approval by decision - In case the credit amount has been return in full, Customer relation staff coordinates with Credit administration staff to complete credit document Amendment, adjust credit - Based on actual situation and requirement of customers arisen during credit contract/document establishment process, capital withdrawal process, 103 checking process after loaning Customer relation staff may review the establishment of credit amendment report (to be one type of short term credit proposal report) - Content of credit amendment proposal may be debt extension, admen of payment terms, change the interest rate, changing collateral assets, change of other loan conditions, - Process to establish, approval of credit amendment proposal applied by approval procedure of credit proposal report Process overdue debt collection - Customer relation department inform by official letter to customer immediately after there is arisen overdue debt; checking and analyzing overdue debt reason, at the same time continue follow up the customers to pay overdue debts and proposal method to process overdue debts to submit to authorize level for their approval - Risk management department coordinate and support Customer relation staff in the checking, analyzing reason and propose methods to process overdue debts; monitor Customer relation department during the process to carry out processing method which have been approved by authorized level - Credit management department takes responsibility regularly to inform about overdue status of customer for Customer relation department; coordinate with Customer relation department to check, compare of original debts, interest, fees, charge to fine overdue debts - Customer service department carries out overdue debt accounting steps by Direction of Customer Relation Department Process when they have to pay debt on behalf to carry out guaranteed responsibility Staff of Customer Relation Department checks conditions to ask for payment in guarantee in comparison to evidence that beneficiary of guarantee provides 104 - In case the guaranteed person violate guaranteed duties according to regulation terms at Letter of Guarantee / Guarantee Contract Customer relation department set up the proposal statement to deny the debt payment on be haft to submit to Transaction Department, Customer Relation department for their approval, compile of Notice to deny payment on be haft to submit for signature to answer to customers - In the event the guaranteed person violates guaranteed responsibility by regulated terms and provision at Letter of Guarantee /Guarantee contract Customer relation department compile Notice to request customer to pay for beneficiary partner to guarantee Up to payment term the customer has not carry out the payment responsibility arisen Customer relation department submit to customer relation Director for processing methods 6th step: Liquidation of the contract - Liquidation of loaned contract Customer relation department coordinate with Credit management Department , Customer services check, compare of original debts, interest, fees, charge to complete credit document, settle guarantee contracts, liquidate contract (if any) Customer relation department keep settled credit documents Liquidation of guaranteed contract o In case Letter of Guarantee / guarantee contract has identified expiry date, credit management department automatically release above mentioned guarantee on TF and convert the document for leader for their checking and approve the settlement o In case letter of guarantee / guarantee contract with terms is invalid or expire before duration which has been identified in Letters of Guarantee, guarantee contract, Customer relation department set up proposal on guarantee liquidation in attachment with relevant documents to credit administration department This department will carry out the collecting of 105 remaining fee (if any) and liquidate guaranteed on TF, print out draft to submit to Leaders of Department, submit to authorized level for their approval, leaders of Department/Bard approve the fees/charge collecting (if any) and release guarantee on TF Retails credit procedure For credit issuance amount that should going through risk evaluation, carry out such as credit procedure for enterprise customers For credit amount which has not gone through risk evaluation, retails credit procedure comprising 05 following steps 1st step: Marketing, guidance of customer to set up report on credit proposal Customer relation staff of the affiliate does marketing, guidance of staff to set up credit documents: Do the marketing on banking service products: To catch needs, demands, conditions of the customers to consult for the customers most suitable product Guide the customer to accomplish loan documents in details and in full Set up credit proposal report After the evaluation of customer document on the basis: Document on customer information’s, document to prove financial capacity; credit relation history (if any), guaranteed assets, production project/method, business (if any) Staff of customer relation sets up credit proposal report to submit to authorized level for approval 2nd step: To submit to authorized level for reviewing, approval of credit issuance - Staff of customer service department submit to head/deputy head of Customer relation department , Head/Deputy of Customer relation department based on proposal report and relevant document to: 106  review (agree/do not agree/agree with conditions) and convert to step 3; Or sign to control leaders and submit to leader in charge at Customer relation department in case of exceeding authority; - Leaders in charge of Customer relation department review (agree/do not agree/agree with conditions) and convert to step 3rd step: Sign contract, disbursement to sign contract - After receiving credit issuance approval, customer relation staff inform to customer on approval content for credit issuance agree/do not agree/ agree with conditions; - In the event the customer accept loan condition that the bank issues, staff gives, customer relation staff carry out select suitable contract sample and compile credit contract, collateral contract, and other contracts (if any) The contracts should complies conditions for credit approval and other relevant conditions of BIDV; - The customer relation staff takes responsibility to take signature of customer representative and representative of the bank Submit, approve the disbursement The customer relation staff checks, evaluate proposal documents of the customers If it is suitable to regulations as well as credit approval conditions The customer relation staff guides customers set up disbursement document and submit to authorize level for their approval For the case of time disbursement and first time disbursement, the guidance for customer to set up disbursement documents and submit to authorized level to sign for disbursement approval, it is possible to carry out simultaneously with contract signing 3rd step: Update information into the system, disbursement and achieve documents - When all Contract, documents, loan documents and disbursement has 107 been signed, stamped in full, customer relation staff send all documents to credit administration department - The customer relation staff takes responsibility to compare to information specified at credit approval, credit contract and collateral contract (if any) and relevant documents In case the data is not accurate, customer relation staff discusses again with customer relation staff to carry out and amend suitably - In the event every data is accurate, credit administration staff carries out to input data to submit to Head/Deputy Head of Credit administration department for approval After that, entire documents, original contract and relevant paper have been kept safety, scientifically At the same time Credit administration staff convey disbursement document to customer service department - Staff of customer service department check, compare documents, data and carry out disbursement 4th step: Settle arisen issues during loan, guarantee process, implement similarly step No 5, credit procedure of enterprise 5th step: Liquidation of the contract Implement similarly as step credit procedure of enterprise Annex: Survey voucher for the comments of staff in credit section Survey voucher for the comments of staff in credit section A SURVEY CONTENT: I Survey content for the credit work at BIDV – Transaction section No affiliate Age range From 18- 25 From 26-30 From 31-40 ⃝ ⃝ ⃝ 108 From 41-60 Experiences From 1-5 years ⃝ More than 10 years ⃝ ⃝ ⃝ Client objective Enterprise ⃝ From 6-10 years Households, individual Both enterprises and households Debts Management of debts Below 20 billions ⃝ From 20-40 billion More than 40 billions ⃝ ⃝ ⃝ ⃝ Loan mechanism of BIDV Transaction Department Affiliate has been suitable to reality Very suitable Suitable ⃝ ⃝ ⃝ Not yet suitable Loan procedures of Loan mechanism of BIDV Department Affiliate ⃝ Simple ⃝ Complicated The legality on loan document samples Department Affiliate Guarantee Not guarantee Total Transaction of BIDV ⃝ ⃝ ⃝ Common met hindrances when settling the loan Legal factor ⃝ Document procedure Information about the clients ⃝ ⃝ Which factor you usually worry when deciding for loan 109 Transaction Risk ⃝ Document is not ensured Information about the client has not been accurate Other factors ⃝ ⃝ ⃝ 10 The application of risk management principle by Basel II Comply Now gradually applied Do not comply ⃝ ⃝ ⃝ 11 Risk management policies on credit of BIDV Very suitable Suitable Not yet suitable ⃝ ⃝ ⃝ 12 Internal credit ranking system by circular letters 02 and 09 Very suitable Suitable ⃝ ⃝ ⃝ Not yet suitable 13 Classification of debt group and taken out for setting up standby ⃝ Very suitable ⃝ Suitable ⃝ Not yet suitable 14 SIBS software Very good Good ⃝ ⃝ ⃝ Has not been good II Evaluation of credit staff confrontation to impact from Head Quarter 15 The promulgation of mechanism, policies on credit operation has been delayed, not overall ⃝ Agree ⃝ Do not agree Other comments (other ⃝ opinions) 110 16 Efficiency of inspection work, monitoring of credit activities of the Head Quarter as well as at the affiliate has not been high ⃝ Agree ⃝ Do not agree Other comments (other ⃝ opinions) 17 Development results of solutions, solutions to process bad, late debts have not been seriously ⃝ Agree ⃝ Do not agree Other comments (other ⃝ opinions) 18 Management model for credit risk has not been suitable ⃝ Agree Do not agree Other comments (other opinions) 19 Other reasons Agree Do not agree Total ⃝ ⃝ ⃝ ⃝ ⃝ 20 Do not comply credit procedure ⃝ Agree ⃝ Do not agree 21 Weakness on professional competences ⃝ Agree ⃝ Do not agree Other comments (other ⃝ opinions) The management of norms and proxy decentralization has not been suitable ⃝ Agree ⃝ Do not agree Other comments (other ⃝ opinions) 22 Internal inspection, checking, testing activities at the affiliate has not been effective ⃝ Agree 111 ⃝ Do not agree Other comments (other ⃝ opinions) 23 Giving credit score and rank client grade have many irrelevant ⃝ Agree ⃝ Do not agree Other comments (other ⃝ opinions) 24 Evaluation of guarantee asset has not ensure in quality ⃝ Agree ⃝ Do not agree Other comments (other ⃝ opinions) 25 Classification of debts and excerpt to establish standby risk has not been close to reality ⃝ Agree Do not agree Other comments (other opinions) 26 Other reasons Agree Do not agree B OTHER COMMENTS ⃝ ⃝ ⃝ ⃝ ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… Respectfully thank you and wish you prosperous and healthy! 112 ... QUẢN TRỊ VÀ KINH DOANH - PHẠM CAO CƯỜNG CREDIT RISK MANAGEMENT AT BANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM - BRANCH QUẢN TRỊ RỦI RO TÍN DỤNG TẠI NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN ĐẦU... CỔ PHẦN ĐẦU TƯ VÀ PHÁT TRIỂN VIỆT NAM – CHI NHÁNH SỞ GIAO DỊCH Chuyên ngành: Quản trị kinh doanh Mã số: 60 34 01 02 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: TS TRỊNH NGỌC... x CHAPTER 1: INTRODUCTION 11 1. 1 Rationale 11 1. 2 Objectives of the study 13 1. 3 Literature 13 1. 4 Subject and scope of the study 15 1. 5 Main