Factors affect deviant behavior of employees in hoa phat group

RESEARCH PROJECT (BMBR5103) FACTORS AFFECT DEVIANT BEHAVIOR OF EMPLOYEES IN HOA PHAT GROUP STUDENT’S FULL NAME STUDENT ID INTAKE ADVISOR’S NAME & TITLE : NGUYỄN PHƯƠNG QUỲNH : CGS00018259 : MAY 2014 : NGUYỄN THẾ KHẢI (DBA) August, 2015 BUSINESS RESEARCH METHOD Advisor’s Assessment - Advisor’s signature Page 2/77 BUSINESS RESEARCH METHOD ACKNOWLEDGEMENT This project consumed huge amount of work, research and dedication Still, implementation would not have been possible if I did not have a support of many individuals and organizations Therefore I would like to extend our sincere gratitude to all of them First of all I am thankful to Mr Nguyen The Khai (DBA),who has support my class how to a research project and apply SPSS software into research Moreover, he had even personally gone through and give valuable advised to every individual in class With his superior knowledge and experience, the research project would like in quality of outcomes, and thus his support has been very essential I would like to express sincere thanks toward employees of Hoa Phat Group who devoted their time and knowledge in the implementation of this project Nevertheless, I also specially thank to my family and colleagues for their kind cooperation and encouragement which help me in completion of this project Once again, I thank very much to all Nguyen Phuong Quynh Student Page 3/77 BUSINESS RESEARCH METHOD TABLE OF CONTENTS LIST OF TABLES ABSTRACT CHAPTER I: INTRODUCTION 10 INTRODUCTION ABOUT HOA PHAT GROUP 10 Overview of the company 10 Business activities 12 Business objectives 13 Group structure 14 RESEARCH INTRODUCTION 16 Research problem statement 16 Significance of research 17 Research objective 17 Research questions 18 Limitation of research 18 Page 4/77 BUSINESS RESEARCH METHOD CHAPTER II: LITERATURE REVIEW AND HYPOTHESES 19 LITERATURE REVIEW 19 Job Characteristic (Job Overload) 19 Job Stress 20 Job Roles (Role Conflict And Ambiguity) 22 Work-Family Conflict 24 Deviant Behavior 27 HYPOTHESES 27 RESEARCH MODEL 28 CHAPTER III: RESEARCH METHOD 29 DATA COLLECTION METHOD 29 MEASURE OF EACH CONSTRUCT 29 Job Overload 29 Job Stress 31 Role Conflict And Ambiguity 33 Work-Family Conflict 36 Deviant Behavior 38 Page 5/77 BUSINESS RESEARCH METHOD CHAPTER IV: ANALYSIS AND RESULTS 41 CRONBACH'S ALPHA (RELIABILITY) 41 Cronbach's Alpha standard applied 41 CRONBACH'S ALPHA OF CONSTRUCTS 42 Job Overload (JO) 42 Job Stress (JS) 42 Role Conflict And Ambiguity (RC) 43 Work-Family Conflict (WF) 43 Deviant Behavior (DB) 44 STATISTICS INFORMATION 44 Descriptive statistics 44 HYPOTHESIS TESTING 45 HYPOTHESIS PROPOSED 45 CHAPTER V: CONCLUSION 47 SUMMARY OF THE RESULT 47 DISCUSSION AND RECOMMENDATION 48 Discussion 48 Page 6/77 BUSINESS RESEARCH METHOD Recommendation 49 LIMITATION 51 REFERENCES 52 APPENDIX 58 Appendix 1: Survey 58 Appendix 2: Presentation 70 Page 7/77 BUSINESS RESEARCH METHOD LIST OF TABLE Table 1: Group Structure 14 Table 2: Corporation Structure 15 Table : Research model 28 Table 4: Cronbach 's Alpha - Internal Consistency 42 Table 5: Cronbach's Alpha of Job Overload 42 Table 6: Cronbach's Alpha of Job Stress 42 Table 7: Cronbach's Alpha of Role Conflict and Ambiguity 43 Table 8: Cronbach's Alpha of Work - Family Conflict 43 Table 9: Cronbach's Alpha of Deviant Behavior 44 Table 10: Descriptive statistics 44 Table 11: Model summary 45 Table 12: Coefficients 46 Page 8/77 BUSINESS RESEARCH METHOD ABSTRACT This purpose of this research in way to find the factors attractive deviant behavior at Hoa Phat Group This research analyses whether or not there is a significant relationship between Deviant Behavior with Job Overload, Job Stress, Role Conflict and Ambiguity and Work - Family Conflict among employees in Hoa Phat Group This research also was conducted by quantitative method with source data is surveys that it collected via questionnaire from 268 employees of Hoa Phat Group This result of these surveys shall be statistically analyzed by software SPSS version 22 Hypotheses used this research includes five construct: one dependent construct (Deviant Behavior) and four independent constructs: Job Overload, Job Stress, Role Conflict and Ambiguity and Work - Family Conflict I hope this research will help CEO and managers of Hoa Phat Group have some reference in order to have some strategies on how to minimize job stress, conflicts so that employees can be more efficient and productive in the workplace Keywords in this research: Deviant Behavior, Job Overload, Job Stress, Role Conflict and Ambiguity, Work - Family Conflict Page 9/77 BUSINESS RESEARCH METHOD CHAPTER I: INTRODUCTION INTRODUCTION ABOUT HOA PHAT GROUP Overview of the company Hoa Phat Group is one of the leading private industrial production groups in Vietnam Starting with a trading company specializing in construction machines since 8/1992, Hoa Phat alternately extended to the field of Furniture (1995), Steel Pipe (1996), Steel (2000), Refrigeration (2001), Real Estate (2001) In 2007, Hoa Phat restructured to a Group model, in which Hoa Phat Group Joint Stock Company is the parent company and other member companies and allied companies In 15/11/2007, Hoa Phat was officially listed in the Vietnam Stock Exchange with ticker “HPG” After the restructure, Hoa Phat has many great strides in which the most prominent progress was implementing of Hoa Phat steel integrated complex project in Hai Duong province with the steel production technology from iron ore to steel, and invest to exploit minerals to create input for steel production Currently, Hoa Phat is located at Top of largest steel producers in Viet Nam As at 1/2014, Hoa Phat Group has 13 member companies with the major businesses: Steel production - Mining – Coke production – Real estate - Furniture Manufacturing – Page 10/77 BUSINESS RESEARCH METHOD ROLE CONFLICT AND AMBIGUITY Please select the checkbox that most closely defines how you feel about each given statement Role ambiguity items No Strongly Disagree Neutral Agree Strongly disagree agree 25 My authority matches the responsibilities assigned to me 5 5 5 (R) 26 I don't know what is expected of me 27 My responsibilities are clearly defined (R) 28 I feel certain about how much authority I have (R) 29 I know what my responsibilities are (R) 30 I have clear planned goals and objectives for my job (R) 31 The planned goals and objectives are not clear Page 63/77 BUSINESS RESEARCH METHOD 32 I don't know how I will be evaluated for a raise or 5 5 Strongly Disagree Neutral Agree Strongly promotion 33 I don't know what is expected of me (R) 34 Explanations are clear of what has to be done (R) 35 My boss makes it clear how he will evaluated my performance (R) Role conflict items No disagree agree 36 I often get myself involved in situation in which there are conflicting 5 requirements 37 There are unreasonable pressures for better performance 38 I am often asked to things that are against my better judgment Page 64/77 BUSINESS RESEARCH METHOD 39 I receive an assignment without adequate resources 5 5 and material to execute it 40 I have to buck a rule or policy in order to carry out an assignment 41 I receive incompatible requests from two or more people 42 I have to things that should be done differently under different conditions WORK-FAMILY CONFLICT Please rate how strongly you agree or disagree with each statements by placing a check mark in the appropriate box No Strongly Disagree Neutral Agree Strongly disagree agree 43 My work schedule often conflicts with my 5 family life 44 After work, I come home too tired to some of the things I’d like to Page 65/77 BUSINESS RESEARCH METHOD 45 On the job, I have so much work that it takes away from my 5 5 5 other interests 46 My family dislikes how often I am preoccupied with my work while I’m at home 47 Because my work is demanding at times I am irritable at home 48 The demands of my job make it difficult to be relaxed all the time at home 49 My work takes up time that I’d like to spend with my family 50 My job makes it difficult to be the kind of spouse or parent that I’d like to be Page 66/77 BUSINESS RESEARCH METHOD DEVIANT BEHAVIOR Please select the checkbox that most closely defines how you feel about each given statement Interpersonal deviance items: No Never One to three times Four to ten Eleven to times More twenty than times twenty times 51 Made an ethnic, racial, or religious slur against a co- 5 5 worker 52 Swore at a co-worker 53 Refused to talk to a coworker 54 Gossiped about my supervisor 55 Made an obscene comment or gesture at a coworker Page 67/77 BUSINESS RESEARCH METHOD 56 Teased a co-worker in front of other employees Organizational deviance items: No Never One to three times Four to ten Eleven to times More twenty than times twenty times 57 Intentionally arrived late for work 5 5 5 58 Called in sick when I was not really it 59 Took undeserved breaks to avoid work 60 Made unauthorized use of organizational property 61 Left work early without permission 62 Lied about the number of hours I worked Page 68/77 BUSINESS RESEARCH METHOD 63 Worked on a personal matter on the job instead of working for my employer 5 64 Purposely ignored my supervisor's instructions Please tick on the options that apply: Female □ 64 Gender: Male □ 65 Age: ……………… 66 Marital Status: Single □ Married without children □ Married with children □ 67 Education: High school □ Master □ 68 Job level: Entry level □ College □ Bachelor □ PhD □ Experienced (Non-manager) □ Team leader/Supervisor □ Manager □ THANK YOU Page 69/77 BUSINESS RESEARCH METHOD APPENDIX 2: PRESENTATION Page 70/77 BUSINESS RESEARCH METHOD Page 71/77 BUSINESS RESEARCH METHOD    Workers today certainly have more stress due to the increased responsibility and work added Deviant workplace behavior is a prevailing and costly phenomenon in Hoa Phat Group The relationship between Deviant Behavior with Job Overload, Job Stress Scale, Work Family Conflict and Role Conflict and Ambiguity in Hoa Phat Group Page 72/77 BUSINESS RESEARCH METHOD Page 73/77 BUSINESS RESEARCH METHOD Page 74/77 BUSINESS RESEARCH METHOD Page 75/77 BUSINESS RESEARCH METHOD Page 76/77 BUSINESS RESEARCH METHOD Page 77/77 ... ABOUT HOA PHAT GROUP Overview of the company Hoa Phat Group is one of the leading private industrial production groups in Vietnam Starting with a trading company specializing in construction machines... front office employees This study is to investigate both employees in predicting workplace deviance Deviant workplace behavior is a prevailing and costly phenomenon in Hoa Phat Group It includes... casting iron; Manufacturing and trading coke coal; Mining for metal ores; trading metals, metal ores and metal scrap; Manufacturing and trading construction and mining equipment; Producing interior