Báo cáo thực tập tốt nghiệp tiếng anh (9)

ACKNOWLEDGEMENT  -English is increasingly valued in the context of integration with the world Vietnam has become an official member of WTO, the need for foreign languages, especially English continue increasing English becomes an important link about language and culture between countries As we know, after completing all the subjects of Department, each th year student will have a graduation practice program Graduation practice round is considered one of the obligatory test for students The purpose of internship is to help student think and work independently so this internship program which is to help the last year students to apply the knowledge learned according to a scientific and creative way into life Therefore, I had an internship time at IDCO & Consulting Joint Stock Company During the internship at the company, I learned many useful lessons for myself I would like to express my deep gratitude and sincere the teachers at Foreign Language Department of Vinh University for your devoted help to us about skills and finance as well as your patience, motivation, enthusiasm, and immense knowledge in all two academic years I would like to express my gratefulness to M.A Vo Hong Minh for the kindly help and guidance during my internship I appreciate all her contributions of time, ideas, and acknowledge to make my practical time productive and stimulating I would like to acknowledge my dissertation to Mr Ho Ngoc Hoai and the qualified staff members of IDCO & Consulting Joint Stock Company, who cooperated with and guided me at each step of my internship They have provided me a lot of necessary information and knowledge about the work which I will in the future in a very short period of time Besides, I would like to thank everyone who supported and helped me to complete report work directly or indirectly Finally, I would like to acknowledge to Mr Nguyen Van Toan, the Deputy Director, who provided me with his guidance and profitable knowledge whenever I need that I also thank General Department of IDCO & Consulting Joint Stock Company for their support and assistance during my practice time CHAPTER 1:INTRODUCTION Name: IDCO CONSULTING JOINT STOCK COMPANY Acronym name: IDCO.JSC Headquarter: 406, A building, Quang Trung street, Quang Trung ward, Vinh city, Nghe An province,Vietnam Phone: 0383 2240340 Fax: 0382240340 Representative: Ho Ngoc Hoai Position: Director IDCO & Consulting Joint Stock Company was established in 2006, which is one of the biggest companies in Vinh city which specializes in design supervision, design of civil, industrial, irrigation, hydropower, transportation, building surveying, consultancy for investment projects and project management With the charter capital of 4.9 billions VND, IDCO & Consulting Joint Stock Company uses their financial facilities to invest in many fields of design and consulting Its customers include the building investors, architects, planners, interior fitters, and authorities in the whole country, almost of whom are prestigious and potential partners in business In this time, IDCO & Consulting Joint Stock Company has completed its enough human resources and accumulated experiences to catch work trends The IDCO tries to operate in the best way to attract more and more entrepreneurs with whom they cooperate and make a good relationship in business With a professional, young and progressive staff, the company always has confidence in their partners, and they hope that IDCO will cooperate with more customers not only in the country but also in over the world Professionally, The IDCO is expert in design consulting, verification of technical design document, in detail: - To give expert advice for designs - Verify the technical design documents - Estimate architecture and structure of civil and industrial works, infrastructure technology, irrigation, civil electrical project - Design urban planning, general ground works - Design interior, exterior - Survey, draw up the project and estimate the works map - Survey topography, geological, hydrological works - Consult setting up the file in appraising the impact of environment - Consult about building investment project management - Consult about interior, exterior decoration of building works - Consult about bidding, setting up the invitation for tender, evaluating the tenderers - Offer professional advice for supervising build and finish the technical infrastructure, transportation, irrigation projects - Consult about equipment installation in industrial electric In 2012, a multilateral contract about Western Nghe An Rural Development Project was signed among parts including: Luxembourg Agency for Development Cooperation, Nghe An DARD (Department of Agriculture and Rural Development) and IDCO.JSC It is one of the biggest cooperation of the company in business After finishing this project, the Nghe An DARD has awarded certificates of merit for the company in the succession of project design This event was an important landmark in the company’s development Last year, IDCO & Consulting Joint Stock Company signed a contract about consulting construction supervision to build HEIBEI Steel Mill in Hoang Mai Industrial Zone, Nghe An province with HEIBEI CHINA Iron and Steel Limited Liability Company This was a big project of the company to promote their business In 2013- 2018 period, IDCO & Consulting Joint Stock Company will effectuate a 5- year plan as following: - Determine to widen the range of activities in every fields, especial in consulting and design in building and consulting about equipment installation in industrial electric - Improve the human resources to respond work demands - Put into effect faithfully the contracts and projects which were signed in this period In conclusion, IDCO & Consulting Joint Stock Company is one of the biggest companies in Vinh city and in our country With the determination and the professionalism of the whole system, the company pledges to bring the best value for their customers and partners 1.1 IDCO CONSULTING JOINT STOCK COMPANY ORGANITION CHART BROAD OF DIRECTOR SUPERVISORY BOARD CEO Financial Dept Architectural Planning Staff Technica l Design Staff Investment Planning Dept Quality management Dept Infrastructura l Design Staff Project Manageme nt Staff Building Research Staff General Dept Laborator y Staff 1.2 ROLES AND DUTIES OF EACH BOARD Board of Director :is also Supervisory Board: - Every public company must have a Board of Directors A group of individuals that are elected as, or elected to act as, representatives of the stockholders to establish corporate management related policies and to make decisions on major company issues Such issues include the hiring/firing of executives, dividend policies, options policies and executive compensation - The Board of Directors should be a fair representation of both management and shareholders' interests; too many insiders serving as the board will tend to make decisions more beneficial to management On the other hand, possessing too many independent directors may mean management will be left out of the decision-making process and may cause good managers to leave in frustration CEO: Chief Executive Official : - The highest ranking executive in a company whose main responsibilities include developing and implementing high-level strategies, making major corporate decisions, managing the overall operations and resources of a company, and acting as the main point of communication between the board of directors and the corporate operations - There are various other titles for the position of CEO including president and executive or managing director The role of the CEO will vary from one company to another depending on its size and organization In smaller companies, the CEO will often have a much more hands-on role in the company, making a lot of the business decisions, even lower-level ones such as the hiring of staff However, in larger companies, the CEO will often deal with only the higher-level strategy of the company and directing its overall growth, with most other tasks deligated to managers and departments Financial Department : - The finance department of a business takes responsibility for organizing the financial and accounting affairs including the preparation and presentation of appropriate accounts, and the provision of financial information for managers - The financial department duties are: book keeping procedures, creating a balance sheet and profit and loss account, providing management information, management of wages and raising of finance Quality Management Department: The Quality Management Department takes all responsible for quality control of input, output of structures, work, manufactures of the company, quality management in the consulting, design and manufacturing process and supply of products to customers, establishing the standard conditions suitable to products, takes responsible for synthesis, situation report before the Board of Director General Department: The General Department takes responsible for recapitulating information from each staff and building and interior, exterior design and consulting The Other Boards: The other boards include Architectural Planning Staff, Technical Design Staff, Infrastructural Design Staff, Project Management Staff, Building Research Staff, Laboratory Staff They take responsible for design, consulting, and building fields They indirectly influent on work quality and products quality 1.3 MISSIONS, FUNCTIONS, OBJECTIVES: MISSIONS: - To develop & deliver the most innovative products, - To manage the customer’s experience -To deliver quality services to brand strength, establishes acompetitive advantage and enhances profitability FUNCTIONS: To improve function and benefits for users and partners of building design, interior, exterior consultancies via the necessary and important advices OBJECTIVES: - To maintain high profits - To look after customers in a better and more economical way - To promote active, creativity and preparedness to take risks CHAPTER 2: PRACTICAL EXPERIENCES What I have done During the practice process for nearly months, from 17/02/2014 to 13/04/2014 in IDCO, I had opportunities to practical tasks as an assistant When I firstly arrived, I didn’t know what I should during my internship, therefore, Mr Nguyen Van Toan, the Deputy Director of the company, is also my supervisor, who introduced me to the Company’s Personnel Department I worked as an assistant to Director in the company Assistant practice is not simple, but also not too difficult as I thought Thanked to the help of the company’s staff, I completely finished my internship in a good mood The assistant to director’s duties are giving some advices to the Director in many fields such as business, financial strategies, preparing all documents and records relating to the boss’s forthcoming conferences, on behalf of the employers to meet the customer, handling every trouble situations when the boos is absent, controlling of the financial situation of the company, summing up all the parts and reporting for boss They were not simple duties for a new apprentice like me, so I always tried my best to well what I was assigned And, the first work I had to in my internship is learning about my duties Not only I learnt how I can make a work style in the career but also I learnt about a lot of knowledge what I need in the future When I really understood about the tasks which I had to do, Mr Toan assigned me some English and Vietnamese contracts to translate into bilingual contracts for him And then, I helped him and his staffs some work which relating to my major such as: answered the phone from the foreign partners, received faxes, translated mails from English into Vietnamese and vice versa, arranged and prepared documents, sorted and handed out mails, a switchboard, setted appointments, filing, records keeping, keyboarding entry and performed a variety of other office tasks, such as received, directed and relayed telephone messages and faxed messages, picked up and delivered the mail, opened and dated stamp all general correspondence, maintained the general filing system and filing all correspondence, assisted in the planning and preparation of meetings, conferences and conference telephone calls.… Sometimes, as an assistant, I had to perform bookkeeping or cashiering duties Of course, the assistant could serve coffee or tea to guests, and to keep lobbying area tidy Consequently, so that giving satisfaction with fastidious customers, I must be patient and harmony I had to learn to sympathize with and listen to all requests from customers Anything in life may be difficult, however, fortunately, I got enthusiasm help from my guider step by step As an official assistant, I tried to type some contracts by myself and asked the secretary to help me check my mistakes In the th week, the IDCO.JSC had a cooperation and development seminar with foreign partner, and my duties were help the secretary some necessary works such as: typing documents, arranging the workforce, finding information about the partners, writing an English speech for Director to present on this Friday, attending the seminar as an interpreter for Vice Director It was an interesting experience for me In summary, this is a job which requires neat appearance, good sense of humor and clear speaking voice Hence, I loved this job, it gave me a patient virtue, professional working style I spent seven weeks practising in the IDCO.JSC I went to the company days a week And my working time table is dependent on the working time table of the company Office time: - In the morning: from 8a.m to 11:30 a.m - In the afternoon: from 1:30 P.m to 5:15 P.m New skills aquired and skills improved Through weeks of training process at IDCO & Consulting Joint Stock Company, I got a lot valuable working experience and soft skills which are very useful in my future work Because IDCO & Consulting Joint Stock Company is a company which specializes in building design and consulting, so I learnt a lot of English terminologies and definitions about this major I also understood about the mode of operation, structure as well as marketing formality of a consulting company In addition, I understood clearly about the assistant’s roles, functions and duties I could also clarify and arrange the work more scientifically and logically I also learnt the way to send and receive fax, print and photocopy documents…etc Those will help me to meet basic requirements that an office staff must have For example, I knew how to deliver advertisements effectively while many people don't know Especially I also learned so many important skills in dealing with customers and working with staffs Although my practice time was not so long, the internship course at the company made me more confident and patient than as I was I have also improved skills that I gained at university, for example, skills to translate the documents and interpret conversations as well as four skills of English: reading, listening, speaking and writing I had chances to practice these skills in real situations; therefore, I recognized my weak point and strong point As an assistant at the company, I also learned some good attitudes like attentiveness, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and independence Management Techniques Observed During the internship time in IDCO & Consulting Joint Stock Company, besides practicing working skills, I also paid my attention to how the others implemented the tasks I took notes of some typical management techniques as following: Financial management techniques: the IDCO.JSC has financial department to control closely the financial matters All the information and transactions are stored in hosting machine And staff’s salary is paid through ATM card Staff management techniques and method: The company set rules for all staff Neither the memo nor the workshops motivated staff to lead activities, but after the staff were scheduled to lead such activities and given performance feedback The administration of this facility has adopted similar procedures to maintain such activities on all wards Time management techniques: all staffs have go to work and leave office on time If anyone come late, they will be fined Classroom Skilled Employed The main purpose of internship is to get the students exposed to the job world Being an intern, the main challenge was to integrate classroom education with practical experience in enabling graduates to develop their professional knowledge and professional skills Through my internship I had an opportunity to apply skills that I learned into the job, especially translating and speaking skills Because my main task was translating contracts, mails, faxes, sometimes, I also attended a foreign customer conference with Board of Director 4.1 Communication skill As I already learnt this skill in University, I have basic knowledge to apply in my job Communication plays an important role in business and it is one of crucial factors to make the success Communication skill is the ability to effectively communicate thoughts and ideas in my communication in writing and by phone It helps me listen to others, build trust and respect the opinions and view points of others 4.2 Body language People can contact the others in many different ways, not necessarily always direct Usually, I can know what the others is trying to say through body language 4.3 Teamwork Teamwork skill is the ability to work effectively in teams that I could use to get the best results and I had many results in my work at company To take part in teamwork effectively, I have applied some skills as following:  Listening: This is one of the most important skills The members need to listen to each others’ opinions I often listened all ideas to understand, then give my ideas to discuss  Question: By the way people ask questions, we can identify the level of interaction and discussion capabilities and raise the issue for their members I would 10 make questions when I not understand which my partners give as well as when I give my ideas to group to contribute the ideas and create new thought  Persuasion: The members must discuss and consider to come up what ideas and I needed to know how to protect my opinions and persuade the others to agree with this point as well as other members’  Respect: Each team’s member must respect the opinions of others, especially, encourage, support each other and attempt to turn them into reality  Sharing: Opinions and reports of members in group is one of the methods they show what they think about work and problems I always share my ideas and reports with my partners to find and solve the problems more effectively and scientifically Problems Encountered During eight weeks practice in the IDCO JSC, I clearly acquired a lot of knowledge from the Board of Director’s enthusiastic guidance, however, I also met some difficulties as an apprentice meet Firstly, I felt embarrassed when I met some customers who are prissy in negotiation They always asked me to give a lot of company’s information or complained about such trifles It was not easy for a student to deal with this problem, but after all, I garthered more communicated experiences in many situations Secondly, sometimes, building terminology was my limitation In class, I learnt more about economy, politics, education, tourism…, so some difficult new terms drove me mad and I didn’t know how to interpret them into English such as: “đá dăm”, “đá hộc”, “chống kèo”…And then, I phoned my supervisor to ask for help Another problem was that students of Vinh University had few opportunities to meet and communicate with foreigners Therefore, when I had to meet foreign customers, I feel confused On the other hand, when I had chances to communicate with the foreigners I found difficult to hear exactly what they are saying To overcome these obstacles and difficulties, I always took full advance of chances to communicate with foreigner to improve my listening and speaking skills I was also willing to learn from other people and tried to get chances for practicing working skill as much as possible Thanks to this, my interpreting skill has improved, the customers were more satisfied with my capability Lesson Learned I learned valuable information and gained a professional experience that is relevant and directly related to major The first and also the most important thing I learnt is this the lesson off behavior at work place I know that when we work with other people, we should be 11 friendly, honest and enthusiastic in doing work Especially, we should be disciplined and prestigious people because this shows that we respect our partners Therefore, they also respect us and they are willing to help us I also learned a lot about working skills I had opportunity to translation in many new fields such as trade professional, state law, export and import…It was really not easy for me However, this work helped me to enrich my vocabulary And I could make good my shortcomings in translation In addition, working in an active and professional environment I have learned working styles there I also learned more about applying modern technology for work as well as working under pressure which must be very useful for me to work in the future 12 CHAPTER 3: CONCLUSION In sum up, the time of practice bring us a lot of benefits Thank for this practice period, I had many chances to test what I learned in university in reality I was equipped fully knowledge in theory that will be the first basic experiences for my future job The management of IDCO & Consulting Joint Stock Company is taking strategic steps to enable the company to emerge as a strong and progressive institution It continues making efforts to refine its products and operations to make them more compatible New deposit schemes have been introduced and an action plan to maintain revenue growth in future During my internship at IDCO & Consulting Joint Stock Company I have learned many new things in spite of the knowledge gained at university and also came to conclusion that education alone is not enough, practical training in every field is crucial to become a successful manager I have also learned a lot It was a great experience for me The company has great image due to the trust but it needs to use it effectively to increase market share Also the flaws in branch operations such as misallocation of resources should be rectified As the business and economic conditions remain uncertain, IDCO & Consulting Joint Stock Company continues to develop the new products like it has been doing in past 13 CHAPTER 4: RECOMMENDATIONS Working with IDCO & Consulting Joint Stock Company was a lifetime experience for me I have learnt a lot from my internship with the company The overall working experience, the workplace environment, the help from the seniors and many more was excellent Throughout my experience and the problems I encountered during my practice process, I would like to contribute some ideas to Foreign Language Pedagogy Department with the hope to improve our quality of training as following: - Design the project and include enough detail to make the work appealing to students Offering several alternative projects will make it more likely that you will get an intern - Increase amount of time for major subjects such as translation, interpreting and English for Law, tourism…Student should be taught these subjects from the 1st to build them up with basic knowledge of theory and then bring them more chances to practicing - Involve the student in the work place, including exposure to “real world” issues such as funding, and meeting all members of the organization Similarly, learn from your intern about the current issues and concerns of college students Ask them about their job fantasies and try to help them explore career options Expose the student to the work that professionals at the work site and, if feasible, take or send the students on a field trip to another site where the student can meet other professionals Invite the intern to attend staff meetings or go with staff to educational meetings Remind student to know that the internship is a professional development opportunity and not just a grade - Open more classes of teaching communicate skill as Vinh Univesity English Speaking Zone for students - Create opportunities for student meet foreigners in order to improve their skills and make them more confident for the internship and their future job Finally, I would to give some advices for students who preparing for internship If having chances, you should link with companies to cooperate and 14 work part time while you are learning in university In order to avoid being confused at the first time going to the company you should surf documents about the company you are going to take part in practicing to have good preparation You also should enrich yourselves new words about the field of the company that you are going to practice The last thing is you should be always friendly, active, helpful and studious when you are in your internship place THE END Nghe An, April 18th,2014 Supervisor Student Vo Hong Minh Le Thi Thanh Tam 15 TABLE OF CONTENTS ACKNOWLEDGEMENT .1 CHAPTER 1:INTRODUCTION 1.1 IDCO CONSULTING JOINT STOCK COMPANY ORGANITION CHART .4 1.2 ROLES AND DUTIES OF EACH BOARD .5 1.Board of Director :is also Supervisory Board: .5 2.CEO: Chief Executive Official : 3.Financial Department : 4.Quality Management Department: .5 5.General Department: 6.The Other Boards: .6 1.3 MISSIONS, FUNCTIONS, OBJECTIVES: CHAPTER 2: PRACTICAL EXPERIENCES 1.What I have done 2.New skills aquired and skills improved 3.Management Techniques Observed 4.Classroom Skilled Employed .10 4.1 Communication skill .10 4.2 Body language 10 4.3 Teamwork 10 5.Problems Encountered 11 6.Lesson Learned 11 CHAPTER 3: CONCLUSION .13 CHAPTER IV: RECOMMENDATIONS 14 16 17 ... your internship place THE END Nghe An, April 18th,2014 Supervisor Student Vo Hong Minh Le Thi Thanh Tam 15 TABLE OF CONTENTS ACKNOWLEDGEMENT .1 CHAPTER 1:INTRODUCTION 1.1 IDCO CONSULTING