GROUP-1-Digital-transformation-in-state-administrative-agencies-in-Vietnam-FINAL

UNIVERSITY OF ECONOMICS AND LAW FACULTY OF ECONOMICS PUBLIC ADMINISTRATION Digital transformation in state administrative agencies in Vietnam Lecturer: TRINH HOANG HONG HUE, Ph.D Present by: Group Ho Quoc Khanh K174030277 Nguyen Thai Nguyen K174030285 Nguyen Vu Tuan K174030303 Ha Thi Cam Tuyen K174030301 Năm học: 2018 -2019 Table of Contents CHAPTER 1: INTRODUCTION CHAPTER 2: THEORETICAL BASIS AND RESEARCH 2.1 The concept of digital transformation in Vietnam's administrative management 2.2 The concept of "digital government" in relation to the concept of "e-government" 2.2.1 OECD Perspective 2.2.2 The World Bank's Perspectives 2.2.3 Views of some IT consulting firms CHAPTER 3: THE REALITY OF DIGITAL TRANSFORMATION IN VIETNAM 3.1 The role of state management on digital economic development in Vietnam today 3.2 Activities of state agencies in digital transformation 3.2.1 The architecture and architectural framework of digital transformation 3.2.2 Deploying the Infrastructure of Digital Transformation 10 3.2.3 Fundamentals of Number Transformation and Data Sharing in Digital Transformation 10 3.2.4 Providing services in digital conversion 11 3.2.5 Digital transformation development organization and apparatus 12 3.3 The Relationship Between "E-Government" and "Digital Government" 12 3.3.1 Digital government in relation to e-government 14 3.3.2 The difference between e-government and digital government 17 3.4 Practical experience from some countries around the world 20 3.4.1 For Group D5 / D7 countries 20 3.4.2 For Taiwan 20 3.4.3 For Japan 22 3.4.4 For Korea 24 3.5 Recommended for Vietnam 25 CHAPTER 4: OPPORTUNITIES AND CHALLENGES OF DIGITAL TRANFORMATION IN STATE ADMINISTRATIVE AGENCIES IN VIETNAM 28 4.1 The basic goals of digital transformation 28 4.1.1 Basic goals up to 2025: 28 4.1.2 Basic goals to 2030: 29 4.2 Opportunities of digital transformation in public administration in Vietnam 29 4.2.1 About strengths: 29 4.2.2 About opportunity: 30 4.3 Challenges of digital transformation in public administration in Vietnam 31 4.3.1 About weaknesses 31 4.3.2 About the challenge 32 CHAPTER 5: RECOMMENDATIONS AND SOLUTIONS FOR DIGITAL TRANSFORMATION IN THE STATE ADMINISTRATIVE AGENCIES 34 5.1 Recommendations 34 5.2 Solution 34 5.2.1 Digital transformation requires a flexible management mechanism 34 5.2.2 Comprehensive legal reform 35 5.2.3 Improving the quality of human resources 35 References 39 Danh mục bảng Table 2.2 : The main features of the Government according to the World Bank Table 2.2 2: Model of Government Maturity by Gartner Table 3.3 1: Relationship between E-Government and Digital Government by OECD 17 Danh mục hình Figure 1: Description of technology 4.0 Figure 2: Factors in e-government and digital government 13 Figure 3.4 1: Roadmap for the E-Government development of Taiwan…………… 21 Figure 3.4 2: Brief history of e-government development in Japan 23 Figure 3.4 3: Conversion process from old system to new Japanese system 24 Hồ Quốc Khánh Làm Chương kết luận Hà Thị Cẩm Tuyên Làm chương chinh word Nguyễn Thái Nguyên Làm chương tìm số liệu Nguyễn Vũ Tuấn Làm slide chương CHAPTER 1: INTRODUCTION “Digital” is everywhere More than 900,000 articles including the word digital being published in the last months are testament of an impressive career Independent of context, the term “Digital” stands for an eclectic potpourri of assumed positive and negative social and economic outcomes Positive assumptions imply that “digital” can open up new opportunities and provide solutions to many challenges that companies and societies are facing today The pessimistic view assumes that digital technologies will destroy jobs, making human labor redundant, causing unseen disruption in social and political life As for the state, digital transformation uses data and digital technology to change user experience with services provided by the state, change business processes, change the model and operation method of state management agencies Digital transformation is also changing people's daily lives, especially in the outbreak of Covid-19, home workers, students, online students, and meeting organizations are on duty The route is to avoid contact, ensure community separation, but still ensure the maximum possible efficiency For Vietnam's administrative management, digital transformation is the process of changing old models, traditional models to digital businesses, based on new technology applications, such as: Big data, IoT, cloud computing clouds, , to change the operating mode, work processes and labor culture in the organization That is why the research topic "digital transformation in the state administrative management in Vietnam" From research results, the topic will offer limitations in state administrative management and offer solutions in the current digital transformation era CHAPTER 2: THEORETICAL BASIS AND RESEARCH 2.1 The concept of digital transformation in Vietnam's administrative management Digital transformation of state agencies is the digital government development activity of central agencies, and correspondingly, the development of digital government, smart city of local government agencies To transform the number of state agencies to focus on developing digital infrastructure to serve state agencies in a concentrated and smooth manner; creating open data that is easy to access, use, enhance publicity, transparency, prevent and fight corruption, and promote the development of digital services in the economy; providing online public services at a high level, even on mobile devices, so that people and businesses have the best service experience, quickly, accurately, without paperwork, and to reduce costs According to the most general understanding, management is the act of orientating a certain system in order to ensure that the system develops in an orderly and consistent with the intended rules On this basis, it can be understood that state management is a form of social management but contains the power of the state and uses that power to adjust relations to ensure the goal of maintaining and develop in an orderly manner Since then, ensuring the implementation of the functions and duties of the State State administrative management is the administrative activity of the agency exercising state power (executive power) to manage and administer all areas of social life in accordance with the law, which is the Government and People's Committees at all levels Although the system of agencies: power, adjudication and supervision to exercise the legislative and judicial powers is not part of the state administrative management system, but in its operating mechanism, there is also administrative work like the regime public service, organization and personnel and this part of work must also comply with the uniform regulations of the state administration Executive power has contents: (1) One is regulation is done by issuing legal documents to guide the implementation of the law (2) The second is the state administrative management, ie organizing, operating, coordinating social-economic activities to bring the law into social life Thus, it can be understood that state administrative management is essentially the activity of exercising the executive powers of the State, that is the organized and regulated impact of state law power on relations social and legal order to perform the functions and duties of the State in the cause of building socialism and defending the socialist fatherland, by agencies in the administrative management system from The Government at the central level comes down to the People's Committees of all levels in localities 2.2 The concept of "digital government" in relation to the concept of "e-government" 2.2.1 OECD Perspective In 2014, the Organization for Economic Co-operation and Development (OECD) made recommendations on digital government strategies for the first time In it, the OECD makes a clear distinction between e-government (where technology is applied to the efficient improvement of existing processes) and digital government (where services are conceptualized and delivered in ways that innovating and creating thanks to the support of modern technologies) Specifically, the OECD defines as follows: Electronic Government (e-Government) is the government using information and communications technology (ICT), particularly the Internet, as a tool to achieve better efficiency Government (Digital Government) is the use of digital technology as an essential part of the strategy to modernize the government to create public value This process builds on a digital Government ecosystem comprising actors related to governments, nongovernmental organizations, businesses, social organizations and citizens, promoting the creation and access to data materials, services and content through interaction with the Government 2.2.2 The World Bank's Perspectives The World Bank, the world's largest organization to fight poverty and improve the living standards of people in developing countries, shares similar views with the OECD In a joint report conducted with the Russian Government in 2016 titled "Government number 2020: prospects for Russia", The World Bank reiterated and agreed with the viewpoint of Gartner (USA) digital government outlined below, and analyzed and made high-level recommendations for the Russian Government ( The main feature of digital government from the World Bank's point of view is shown in Table 1) The World Bank concludes that Russia, like other countries, will face challenges of creating a new system to monitor the application of IT - communications (ICT) in public administration, in the The context of the government's appropriate maturity model No Featured Nature first Government Service Principles The default is digitized Digital Device-independent, mobile deviceoriented Design a user-centric service Fully digitized Government is the foundation No Government Building Blocks A single port Data is integrated and shared throughout the public sector Inter-ministerial, cross-sector, or interregional services shared Government infrastructure is shared Improved sensor networks and data analysis capabilities Secure network information and ensure privacy Skills and Guides of Digital Government The ability to lead and run the government Innovation within Government Change skills and culture Table 2.2 : The main features of the Government according to the World Bank 2.2.3 Views of some IT consulting firms The two leading information technology consulting firms in the world, Gartner (USA) and Ovum (UK), have mentioned the concept of digital government with an approach similar to that of the OECD, specifically: Gartner in 2014 introduced the definition of digital government as: "Government is designed and operated to utilize digital data to optimize, transform and create Government services" In 2015, Gartner introduced the concept of a mature model of Gartner's Digital Government Maturity Model.), which outlines the five key phases of moving towards Smart Government, are outlined in Table Goverment Electronic Open Focus on Complete data ly Clever digitized Maturity level 01 Getting Started 02 Under 03 development Established 04 05 Regulated Optimizatio n Plainness Core values Compliance Constitution The Sustainabili al value ty transition from insight