Test Your Professional English - Business General_phần 1

TO The full series consists of: Test Your Professional English: Accounting Test Your Professional English: Business General Test Your Profassional English: Business Intermediate Test Your Professional English: Finance Test Your Professional English: Hotel and Catering Test Your Professional English: Law Test Your Professional English: Manag ement Test Your Professional English: Marketing Test Your Professional English: Medical Test Your Professional English: Secreta rial THE STUDENT Alison Pahl Steve Flinders SECTION | Your job Steve Flinders Complete each of the following sentences with in, on or for There are two possible answers for number You can then make similar sentences about Simon Sweeney yourself and your job Alison Pohl Nick Brieger Olga Blanc is Simon Sweeney She has been working years Simon Sweeney Alison Pohl in computers a big computer company for five She is based Alison Pohl She works Paris the external communications department the design of the At the moment she is working company’s website She is responsible part of the site She is very interested She depends the development of an important Website design the web and on personal contacts for new ideas She spends one or two hours every day on the Web getting information all the latest developments 10 Ø She is happy because there is a big demand website designers at the moment good ® Tenses at work You use the present simple to talk, for example, about where you work or what you do: / work You use the present continuous to talk about current projects: fam working « External communications means how the company communicates with the outside world Internal communications means how people inside the company communicate with each other VÌ q SECTION Your company Fill in the missing words in the sentences below Choose from the words in the box You can then use similar sentences to talk about your company Your daily routine Lorenza Muller is telling her partner about her day at the office Match the beginning of each sentence on the Jeft (1-13) with a phrase on the right (a-m) You can then make similar sentences to talk about your day at work shareholders employees share price I work for a company Our main ` -Kwikshoe is a world leader products I looked at subsidiaries — turnover called Kwikshoe are sports shoes in the tennis shoe sector It has a national market It has 2,500 in this country It has seven in five different countries of 23% Its main are young people and people who sport Its main are in Britain and the USA Its main are banks and pension funds 10 Its last year was $1.2 billion 11 Its last year was $16 million 12 Hs today is $57 _ 10 11 lÍ you are the number one in a market, sector or region, you can say: We are the leader in the sector We are the biggest in the market if you are the number two or three, you can say: We are a leader in the provision Of We are the second / third / fourth biggest in the region 12 13 i the monthly figures to Mr Kazoulis I wrote an appointment with a client T made the minutes of the meeting I went to a representative of the safety committee I took the company magazine I fixed three or four replies ® share customers two or three telephone calls a> rủ = profit competitors ©€%26©%93632%⁄53(56X56) -cerppany the office Christmas party with Cynthia l read a $10 million deal I discussed my e-mails I presented lunch with Tom in Accounts I negotiated tired but happy I came home the weekly departmental meeting SECTION director investor manager leader -ewner — shareholder This company buys things from me Em a (8) opposite number WS customer colleague Chief Executive Officer ⁄$g` Choose one word or phrase from the box to complete each sentence boss SECTION \ people you talk to The supplier I have lunch every day with the woman at the desk next to mine She is my (10) John Power Em pany I’m a (3) cơ: sister I sỉt on the Board of his a, a2 My name’s John Power, Power Enterprises belongs "| Lalso manage owner me I’m the (1) the company myself I’m the (2) a team (9) ⁄g=ì Em WY 8g I’m the head of a team in the technical department (z 33) a I’m the marketing director of Power Asia Pacific Jim Poom is the marketing director of Power Europe £ about 50 people I’m a (12) old equity in this company ` a (5) - (John Power is a friend of mine I have put some of my own money into Power Enterprises I’m an — NÓ There is not a big difference between customers and clients and sometimes both can be used In general, peopie in shops are usually customers, white businesses and professional people like lawyers and buy things from this compary ’ma — WS I work for Power Enterprises I head a department of ` ` He 2's my (4) ⁄gz` He’s my (11) “m Mr Power's secretary (7) accountants have clients Boss is an inforrnal word, not something you will see on an organization chart The terms superior and subordinate were once used to talk about people above and below you in the organization, but they are less common today SECTION Your co pay Your career You have just agreed your pay with the Board Fill in the missing words in the Tony Johansen tells us about his professional life but some of the letters are sentences below missing from the key words Fill in the missing letters Take care with the correct form of the verb You can then make similar sentences about your own benefits bonus pension car rise expenses salary salary health insurance stock aption Your base When you are 65, you will get a income vouchers professional life story of $400,000 per year But you will get many other A plan gives you shares in the company which you can sell at a profit if the price goes up You have an expensive company You have unlimited travel and entertainment You get free luncheon most restaurants in the city which you can use in And you get a special go up by more than 15% in the year if the company’s sales 10 So your total next year could be more than a million pounds Even so, you are thinking about asking for another soon! S_A_ T with them in 1975 My first job was in the office but I soon M _ V to the sales department I knew then that was born to be a salesman! In 1980 was P O_O E to the position of sales manager But soon after that, the company went through a bad period and most of uswereM_ D_ R_D_N_A_T — You gct Íree far has not been very typical It was just after ] had L _ F school as well ER 50 My first]_ _ was with Flat Earth Mechanics will be $500,000 per year I guess my C ARE It took me two weeks to find another job and at the beginning of 1981 | J I E Round Earth Mechanics This was a much more successful company and in 1990 I was A P T to the post of national sales manager 10 Things have been fine since then although I was almost R once for paying my sales people too much F cormmmission 11 I have no plans to R T R before I’m 60 12 If someone O _ F R me a better job, I will think about it seriously! One of the benefits | SECTION { Your computer = HO screen BO CD-ROM drive + printer OF mouse DO disk drive SN disk monitor scanner a ot — Oo keyboard o Match the parts of the cormputer (a-k) with the following terms (1-11) loudspeakers web camera _k_ SECTION †1 SECTION Your office = DH Post-its scissors headed paper weaa a fF â NM OO oO nN + plastic sleeves Ơ envelopes DW ring binder 03 What you keep on your desk and in your office? Match the items (a-o} with ihe correct terms (1-15) _¢ waste paper bin stapler staples in-tray filing cabinet hanging file paper clips ruler hole punch c fiona SS SECTION SECTION SECTION A visit to a business Fill in the missing words or phrases in the sentences below Use the pictures to help you Choose from the words in the box (When you have finished, you can say what visitors have to to reach you.) ì appointment i lift badge main building i receptionist deal -maingate secretary floor — identity card office security guard reception desk sign You have an You a your name in the visitors’ with Mr Power at book 10 You pin your You arrive at the main gate to your coat 11 12 Mr Power meets you lets you go through @) hee: [Rea = É : 13 a You walk to the 14 [he She takes you to Mr Power's You give your name to the Mr Power says, ‘Hi, we have a pP British English speakers take the lift American English speakers take the efevator SECTION O Places Match the places (a-k) with the correct business locations (1-11) “1 call centre b research lab factory 8_ showroom meeting room trade fair otfice 10 training centre open-plan office 11 warehouse reception 22 SECTION SECTION ] | SECTION Jobs I make sure we have the products which people Match the business cards {a-l) with the job descriptions (1-12) want to buy Francois Barbot Assistant General Manager | buy all the things that the company needs f John Sutton I look after the company’s money Managing Director YURI MANKOVICH Director of Research and Development My job is to make sure that the company has a good image My job is to find and test new products Vm in charge of the people who sell our products Linda Gabbiadini I the books and prepare the balance sheets Human Resources Director Dietrich Hofimeister Production Manager 10 Finance Uirector Alice Hernandez dim Hicks T1 I’m the company’s people manager I make the products which the company sells PADRIG Markey ine Sales Director 12 I type letters, file papers for my boss I have general responsibility for the whole company Di RECOLOR Santi Brunello Chief Accountant and make appointments BYRNE I’m responsible for everything when the boss is away Secretary LENA JOHANSSON PURCHASING MANAGER Kate Hogg Public Relations Manager In same cultures, people exchange business cards at the beginning of a meeting or a visit In others, they it at the end of the meeting In some Cultures, people present their business cards with one hand In others, they present the card with two hands In some cultures, business cards are usually white In others, they can be multi-coloured, What information you have on your card? What colour is it? When you give it to another person? Do you know people who things differently? SECTION | Grades SỐ Square Hole Engineering Inc has four white-collar grades and four blue-collar _ grades Write the names of all eight grades in the list, from the top (1) to the bottom (8) -seniermanagement supervisory grades 1, Pp At the top of the company, the Chairman of the Board [a] is responsible to the shareholders and the day-to-day running is the responsibility of junior management — middle management semi-skilled grades Blue-collar grades Read this short presentation of the management team of this British company Then write the correct letters (a—n) in the right places in the organization chart clerical grades = White-collar grades The organization chart | skilled grades the Chief Executive Officer (CEO) unskilled graces Five directors form the senior management committee of the company Going from left to right on the organization chart, we start with the Director of Finance senior managemenit — Y [c], who runs his division with his Deputy [d] Then we have the Director of Operations [e], who is responsible for production and logistics The Factory Manager [f] answers directly to him Next we have the Director of Marketing [g], who is also responsible for sales so the National Sales Manager [h| reports to him on the activities \_ of the whole sales team, which is divided into two regions, north and south, each managed by a regional sales manager [i; j] Y The Director of Human Resources [k] has a Training and Development Ỹ after the day-to-day running of her department ¥ important division of the company She too reports directly to the CEO Manager [I] and a Compensation and Benefits Manager Finally, the Director of Research and Development Ỳ Ỳ There are eight layers or levels in the organization chart of this company A company with only a few levels has a flat organization A company with a lot of levels is often very hierarchical because decisions have to travel through several layers [ management or administration Blue-collar workers often work with their hands, for example on the I 10 13 [m], who look |n] runs a small but | I White-collar workers often work in offices, banks, etc They work in production line in a factory [b], who also has a seat on the Board cmt T1 14 I 12 l SECTION | SECTION Departments The organization is in trouble Match the problems (a) with the correct If we don't start producing some more useful ideas soon, they'll close down the laboratory departments (1-12) Distribution _@ Telephone After-sales Personnel Marketing Research Reception Finance 10 Public Relations 11 Production 12 One of the robots on the assembly line has stopped working ‘There's a national newspaper on the phone They want to talk about water pollution near the factory Switchboard I'm very sorry, Information Technology Quality _ Cash flow is much worse than I thought madam We certainly asked the taxi to be here at three o'clock, I'll call them again immediately I’m very sorry, sit I’ve tried to reach his secretary several times but there’s no reply Last month, there were problems with 0.31% of the bottles This month I want that figure to be zero The latest survey shows that the majority af 18- to 25-year-old women think our perfume smells terrible TẾ this doesn’t work, (Hl send an engineer to you this afternoon There’s something wrong with the network: all the screens have gone blank in production and distribution, modern manufacturing is becoming very complex Parts can come into the factory from many different suppliers and finished goods then have to go to customers Managing this process is called managing the supply chain Making products or providing services of good quality — that is, to a high We have ten lorries waiting outside the main warehouse and there’s nothing to put in them The unions have just asked for another 10% standard = should be important for every company Same companies have quality managers But even if there is a quality manager, quality is everyone’s responsibility People in telephone after-sales help callers who may have problems with products they have bought For example, if you buy a computer and you don’t understand how to make it work, someone in telephone after-sales will tell you what to Locations Ursula is telling her visitors about where the company is located Fill in the Of course, we make a wide range of products but recently we spaces in the sentences below have closed some (5) posse me "' factories local offices - heac-officeoffice plant research and developmert centres Our (1) head office the number of products being made at others However, local agents ; distribution is still as local as possible and we have regional headquarters training centres and reduced (6) warehouses , depots and distribution centres in almost every country in which we operate We have also closed some of the smaller is in London This is where (7) most of our senior managers work We also have four and moved "tra ¡ many of our best scientists and technicians to two major (2) : in Singapore, serving Asia; i Bapore, ;11 Boston, Massachusetts, serving the whole of North America; in centres in France and the United States Buenos Aires for South America; and in Zurich, for Europe, Africa We think that staff development is essential to our present and the Middle East We have (3) and future success and we run more than 5,000 courses for in seventeen other countries, and in countries where we not have our employees in the fifty (8) our own people we usually have (4) which we have across the world Well, that’s all ] want to say about our presence worldwide Now, if you would like to follow me, first of all I'll show you my (9) and then we'll start the tour of the (10) Singapore Pp Buenos Aires You can talk about your company’s head office or your company’s headquarters But note that headquarters can be singular or plural: Our headquarters is in Warsaw Our headquarters are in Warsaw SECTION Ownership Fill in the missing words in the sentences below Choose from the following: amily-cempanyparent company hostile takeover principal shareholders state-owned SECTION subsidiaries joint venture privatized merger stakeholders But everyone knew that Monsterbuck really wanted to buy R & B Monsterbuck wanted a 10 ‘The R & B management did not want Monsterbuck to buy the company But Monsterbuck offered the R & B shareholders lots of money and won control It was a 11 Now there is news that Monsterbuck and another American giant, Megadollas, will join together soon It will be a very big takeover Rich & Bright was started by Sam Rich and his brother-in-law, Charlie Bright, fifty years ago It was a successful family company _ But the Socialist Party won an election and the government nationalized the company It was now managed by a government department It was Then the Christian Democrats won an election The new government sold R & B It was But by this time both Sam and Charlie had died The new owners were banks and pension funds They were the Of course, many more people — managers, employees and their families, and clients - also had an interest in the success of the company These were the The new management decided to turn some of the business units into separate companies They became R&B kept a majority shareholding in all of them It was the Then the American giant, Monsterbuck, suggested that the two companies work in partnership on a new product They proposed a It will be very big! SECTION | £ The business bag _ Empty a manager's bag and pockets or purse and what you find? Match ~ DN credit card WO keys BR mobile phone FO cash DW chequebook NN passport a business card wallet = Oo j personal organizer oh tickets oO _ the pictures (a—k) with the correct terms (1-11) adapter Han Tư, thee 3, đợc NERA 0TWIS săn ` v2 “68g F l AUR QOAEE ayn wn vi HA bh \ L4 Cash is made Up-of coins, made of mefal, which you keep in your pdclket Or Ìn a purse; and notes, made of oaper, which you keep in ygur wallet SECTION | Business travel SECTION Communications Find words in the word square which match these descriptions The words Complete the sentences with words from the box may run fram the top down, from the bottom up, from left to right or diagonally connection excess baggage seatbelt single hand luggage + waiter The taxi driver took me the long way to the airport I didn’t give : ten minutes before take-off Fortunately the plane was late an organization or an individual (7 letters) The way for your company to buy and sell its products and services via computer I had a very heavy suitcase and two pieces of The suitcase and onc of the other bags were too heavy and I had charge J7 Đ_T #)> —ữứø©C m7 0m T7 O #m~xCOmxm ĐSmxc mzZ > #