Organisational performance measurement system

Hệ thống đo lường hiệu suất của tổ chức Organizational Performance Measurement SystemA IntroductionDetermine the organizational performance measurement system and introduce the most common framework – BSC – applying in the context of the system.Bring up the case of Toyota, one of the most famous automotive corporations worldwide, > to illustrate the application of a balanced scorecard framework in reallife organizational performance measurement systems.B BodyGeneral brief1. Introduction1.1 Context: The global increase in competence – due to technological changes and increasement in product development > performance become a strategic and competitive requirements in most organization > In that situation, the need of performance measurement system raises1.2. Introduction1.2.1 Position: The performance measurement system is a part of controlling management and an important tool in strategic analysis 1st stage: late 1880 – emphasis on traditional financial performance measures (profit, productivity, ROI) 2nd stage: 1980s: non financial (quality,lead time,..) high level of competition > higher technology and new techniques1.2.2 Important points Set of metric: quantify Efficiency and effectiveness of actions compared to actual. The environment to evaluate: on both internal and external Types: Individual, divisional, organizational Ways to evaluate: Relative, subjective, objective measurements

Organisational Performance Measurement System Contents 01 Introduction of Performance Measurement System 02 Organisational Performance Measurement System 03 Balanced Scorecard 04 Four Perspectives and Case Study – Toyota Motor Corporation 05 Conclusion Performance Measurement System Brief Information of PMS Position Controlling System Performance Measurement System Stages Financial: Profit, ROI 1880s 1980s Non-financial: market share, customers satisfaction Environment and Metrics Approaches Individual Organisational Divisional Organisational Performance Measurement System n o i t i n i f De & s l Goa s e v i t c e j Ob es r u s a e M f o es p y T Definition The organization measurement system: - A subsystem of the Performance Management System - Indicate how the company is performing → Build profitable businesses in the future Goals & Objectives Goals Provide rallying points for managers Objectives Directly related to goals, be clear, concise and measurable Strategy Awareness and Motivation THEMES Case Study: Learning & Growth Employee Training Program Learning & Growth Toyota can set up reports specifically and get an accurate ROI data from the learners Evaluation Evaluation An employee is evaluated in 20 different aspects Salary Based on the result of the evaluation Most important aspects Physical skills on the shop floor Quality on the shop floor KAIZEN (continuous improvement) Documentation Big picture view Leadership Problem solving Cooperation with support Cooperation with management Thinking out of the box Common aspects Performance Teamwork Manners Self-awareness Health Forward looking Focus Unbiased Wide view Team organization Employee Satisfaction Survey Internal Business Process Internal Process Market Product Human Resources & Value Chains Toyota’s Car Production Year Worldwide Production 2017 10,466,304 2018 10,569,303 2019 10,725,214 2020 (up to August 2020) 5,442,858 Conclusion Summary 01 Introduction of Performance Measurement System 02 Organisational Performance Measurement System 03 Balanced Scorecard 04 Four Perspectives and Case Study – Toyota Motor Corporation 05 Conclusion ... Introduction of Performance Measurement System 02 Organisational Performance Measurement System 03 Balanced Scorecard 04 Four Perspectives and Case Study – Toyota Motor Corporation 05 Conclusion Performance. .. Individual Organisational Divisional Organisational Performance Measurement System n o i t i n i f De & s l Goa s e v i t c e j Ob es r u s a e M f o es p y T Definition The organization measurement system: ... Toyota Motor Corporation 05 Conclusion Performance Measurement System Brief Information of PMS Position Controlling System Performance Measurement System Stages Financial: Profit, ROI 1880s 1980s