Lesson Information systems management present the content:functions and organization of the IS department; organizations plan the use of IS; tasks are necessary for managing computing infrastructure; the advantages and disadvantages of outsourcing.
Lecture 10: Information Systems Management nga.lethiquynh@ueh.edu.vn Study questions Q1: What are the functions and organization of the IS department? Q2: How organizations plan the use of IS? Q3 What tasks are necessary for managing computing infrastructure? Q4 What tasks are necessary for managing enterprise applications? Q5: What are the advantages and disadvantages of outsourcing? Q6: What are your user rights and responsibilities? BUSINESS INFORMATION TECHNOLOGY Q1: What are the functions and organization of the IS department? BUSINESS INFORMATION TECHNOLOGY Functions of the IS Department? ► Plan use of IS to accomplish organizational goals and strategy ► Manage outsourcing relationships ► Protect information assets ► Develop, operate, and maintain the organization’s computing infrastructure ► Develop, operate, and maintain applications BUSINESS INFORMATION TECHNOLOGY How Is the IS Department Organized? Source: Textbook [1], page 375 BUSINESS INFORMATION TECHNOLOGY How Is the IT Department Organized? ► Chief Information Officer (CIO) ▪ ▪ ► Technology office ▪ ▪ ► Principal manager Reports to CEO, COO, or CFO Head: Chief Technology Officer (CTO) Investigates new information systems technologies for possible application at organization Operations ▪ Manages computing infrastructure BUSINESS INFORMATION TECHNOLOGY How Is the IT Department Organized? ► Development ▪ ▪ ► Outsourcing relations ▪ ► Manages process of creating new information systems Maintains existing system Handles affairs with outsourced systems Data administration staff functions ▪ Establishes data standards and data management practices and policies BUSINESS INFORMATION TECHNOLOGY Q2: How organizations plan the use of IS? BUSINESS INFORMATION TECHNOLOGY Planning the Use of IS? Source: Textbook [1], page 378 BUSINESS INFORMATION TECHNOLOGY Align information systems with organisational strategy ► Maintaining alignment: a continuing process ► strategies change ► Organization changes: merge, expand, shrink BUSINESS INFORMATION TECHNOLOGY 10 Sponsor the steering committee Steering committee ► A group of senior managers from major business functions, which works with the CIO to set IS priorities and decide among major IS projects and alternatives ► Provides a forum where IS personnel can discuss potential IS initiatives and directions with the user community ► Provides a forum where users may express their needs, frustrations and other issues they may have with the IS department BUSINESS INFORMATION TECHNOLOGY 13 14 Q3 What tasks are necessary for managing computing infrastructure? BUSINESS INFORMATION TECHNOLOGY Managing computing infrastructure ► Align Infrastructure Design with Organizational Structure ► Example: Source: Textbook [1], page 382 BUSINESS INFORMATION TECHNOLOGY 15 Managing computing infrastructure? ► Create, Operate, and Maintain Computing Infrastructure ► ► ► ► ► ► infrastructure for end-user computing Networks data centers, data warehouses, and data marts Establish Technology and Product Standards Track Problems and Monitor Resolutions Manage Computing Infrastructure Staff BUSINESS INFORMATION TECHNOLOGY 16 17 Q4 What Tasks Are Necessary for Managing Enterprise Applications? BUSINESS INFORMATION TECHNOLOGY Managing Enterprise Applications ► Develop New Applications ► Maintain (Legacy) Systems ► A legacy information system is one that has outdated technologies and techniques but is still used, despite its age ► Adapting Systems to Changing Requirements ► Tracking User Problems and Monitoring Fixes ► Integrate Enterprise Applications BUSINESS INFORMATION TECHNOLOGY 18 Managing Enterprise Applications ► ► Manage Development Staff Administer Data ► Define Data Standards ► ► ► ► Data standards are definitions, or metadata, for data items shared across the organization They describe the name, official definition, usage, relationship to other data items, processing restrictions, version, security restrictions, format, and other features of data items that are shared across the organization Maintain the Data Dictionary Define Data Policies Plan for Disaster Recovery BUSINESS INFORMATION TECHNOLOGY 19 20 Q5 – What are the advantages and disadvantages of outsourcing? BUSINESS INFORMATION TECHNOLOGY Advantages of outsourcing Popular Reasons for Outsourcing IS Services Source: Textbook [1], page 390 BUSINESS INFORMATION TECHNOLOGY 21 Disadvantages of outsourcing Outsourcing Risks Source: Textbook [1], page 393 BUSINESS INFORMATION TECHNOLOGY 22 23 Q6 What Are Your User Rights and Responsibilities? BUSINESS INFORMATION TECHNOLOGY 24 User Rights Source: Textbook [1], page 395 BUSINESS INFORMATION TECHNOLOGY 25 User Responsibilities Source: Textbook [1], page 395 BUSINESS INFORMATION TECHNOLOGY Study questions Q1: What are the functions and organization of the IS department? Q2: How organizations plan the use of IS? Q3 What tasks are necessary for managing computing infrastructure? Q4 What tasks are necessary for managing enterprise applications? Q5: What are the advantages and disadvantages of outsourcing? Q6: What are your user rights and responsibilities? BUSINESS INFORMATION TECHNOLOGY 26 ... of creating new information systems Maintains existing system Handles affairs with outsourced systems Data administration staff functions ▪ Establishes data standards and data management practices... INFORMATION TECHNOLOGY Q2: How organizations plan the use of IS? BUSINESS INFORMATION TECHNOLOGY Planning the Use of IS? Source: Textbook [1], page 378 BUSINESS INFORMATION TECHNOLOGY Align information. .. Officer (CTO) Investigates new information systems technologies for possible application at organization Operations ▪ Manages computing infrastructure BUSINESS INFORMATION TECHNOLOGY How Is the