Lecture Business and administrative communication: Chapter 4 - Kitty O. Locker, Donna S. Kienzler

Chapter 4 - Navigating the business communication environment. After studying this chapter, you will know: Why ethics is so important in business communication, how corporate culture impacts business environments, why interpersonal communication is important, how to use your time more efficiently, what the trends in business communication are.

Chapter Navigating the Business Communication Environment Copyright © 2015 McGraw­Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw­Hill Education Chapter 4 Learning Objectives      LO 4-1 Why ethics is so important in business communication LO 4-2 How corporate culture impacts business environments LO 4-3 Why interpersonal communication is important LO 4-4 How to use your time more efficiently LO 4-5 What the trends in business communication are 4­2 Business Environment  Shaped by Ethics  Corporate Culture  Interpersonal Communication  Time Management  Trends  4­3 Ethics Daily communication decisions involve ethics  Language, graphics, and document design can all be ethical or manipulative  4­4 Corporate Culture Vary widely among organizations (even those within the same field)  Wise companies use it to retain workers  International differences can impact it  4­5 Interpersonal Communication  Communication between people  Includes multiple skills      Listening Conversation style Nonverbal Etiquette Networking 4­6 Listening Crucial to building trust  Harder on job than in class  Information not as organized on job  Jobs require listening to feelings as well as information   Nods, smiles, frowns show you’re listening 4­7 Avoid Listening Errors  To reduce errors      Paraphrase what the speaker has said Check your understanding with speaker Write down key points Don’t ignore instructions that seem unnecessary Consider other person’s background 4­8 Conversation Style Denotes our conversational patterns and the meaning we give to them  Consider these features:        Rate of speech Rate of turn-taking Persistence if turn not acknowledged Preference for personal stories Tolerance of simultaneous speech Abrupt topic shifting 4­9 Nonverbal Communication Communication without words  Signals such as smiles and gestures  Can be misinterpreted as easily as words  Be aware of  Spatial cues  Body language  4­10 Etiquette Treating people with respect  Using “please,” “thank you,” and “you’re welcome”  Making customers feel welcomed  Using technology appropriately  4­11 Networking Ability to connect with many different kinds of people  Create connections before they are needed  Being part of the grapevine  Even more important as you climb corporate ladder  4­12 Time Management Crucial to success of professionals  Prioritize demands of your time  Complete most important demands first  4­13 Time Management         Keep lists Ask yourself where you want to be in five years Do large, important tasks first Break large tasks into small ones Create blocks of times Avoid time sinks Decide at the end of today what to tomorrow Evaluate performance at end of week 4­14 12 Business Trends  Data Security Electronic Privacy Customer Service Work/Family Balance Environmental Concern Globalization and Outsourcing 10 Diversity Teamwork Job Flexibility Innovation and Entrepreneurship 11 Big Data 12 Rapids Rate of Change 4­15 .. .Chapter? ?4? ?Learning Objectives      LO 4- 1 Why ethics is so important in business communication LO 4- 2 How corporate culture impacts business environments LO 4- 3 Why interpersonal... Why interpersonal communication is important LO 4- 4 How to use your time more efficiently LO 4- 5 What the trends in business communication are 4? ?2 Business? ?Environment  Shaped by Ethics  Corporate... Time Management  Trends  4? ?3 Ethics Daily communication decisions involve ethics  Language, graphics, and document design can all be ethical or manipulative  4? ?4 Corporate Culture Vary widely