Unit nine: The post office

- Asking students: Who’s absent today? Date of teaching Class 11B2 Absent students 11B7 Period 53 UNIT 9: THE POST OFFICE LESSON ONE: A- READING - Greeting class - Asking pupils : Who's absent today? 11B1: A Objectives: Aims: By the end of the lesson, students will be able to: - Develop such reading micro-skills as word meaning :antonyms,scanning for specific information and passage comprehension - Use the information they have read to discuss about the services which are provided by Thanh Ba Post Office Knowledge + Lexical items : Equip (v), Advance (adj), Courteous (adj), Deliver (v), Notify (v), Pleasant (adj), Staff (n), Parcel (n), Transmisson (n) + Grammar: - Defining relative clauses(revision) - Non -defining relative clauses ( revision) Skill + Main skill : reading + Sub-skills : speaking ,listening and writing B Method: communicative approach C Teaching aid: - Teacher: English book 11, extra-board, projector and computer - Students: English book 11 D Procedure Teacher's activities Students' activities * Check Ss during the lesson * Warm up (3mm) - Give a letter then ask: - Group work of four to discuss then + What is this? give their ideas + What we when we want to send it ? - Introduce the topic of the unit" the post office" I Before you read (10mm) - Ask Ss to work with a partner: Ask and answer the questions: + How far is it from your home to the nearest post office ? + How often you go to the post office ? what for ? + What services you think the post office offers? - Walk round to give a help if necessary - Ask Ss to work in pairs - Check the answers and explain all the words - Give and explain all new words in the passage * New words Equip (v) Advance (adj) Courteous (adj) Deliver (v), Notify (v), Pleasant (adj) Staff (n) Parcel (n) Transmisson (n) - Help Ss to read all the words II While you read (22mm) * Task - Ask Ss to read the text silently then exercises in page 102 - Ask Ss to study carefully the aim of task ( circle the word that has the opposite meaning to the italicised word) - Ask Ss to work in pairs - Walk round to give a help - Check the answers - Listen carefully - Pairs work - Speak out - Listen carefully - Pairs work - Read in chorus - Read silently - Individual work - pairs work - Correct the answers Suggested answers 1C, 2B, 3D,4C * Task - Ask Ss to read the text again - Help Ss to answer all questios in task - Ask Ss to work individual then compare with other pairs - Walk round to give a help if neccessary - Check the answers * Task - Ask Ss to read the aim of task - Ask Ss to find evidence in the text to support the statements - Ask Ss to work individual then compare with other pairs - Check the answers - Read individual silently - Individual work - Pairs work - Correct the answers Suggested keys Thanh Ba Post Office equipped with advanced technology and spacious pretty place for transaction Mail and Parcel Services, Express Money Transfer Service,Phone Calls and Faxes, Press Distribution They are air mail, surface mail and the Express Mail Service (EMS) It is used for notifying the reciepient of the time and the place to receive the call You will have subscrible to your favourite newspapers and magazine - Read silently - Individual work then compare with other groups - Correct the answers * Suggested keys The post office opens daily from a.m to p.m 2.We offer are very competitive rate for parcels of under 15kg We also have the Express Mail Service and your EMS mail will be delivered in the shortest possible time We offer a speedy are secure service of transferring money in less than 24 hours III After you read ( 9mm) - Ask Ss to work in group of four to answer the questions - Walk round to give a help - Call some groups to give their ideas - Check mistakes - Group work - Speak out - Correct mistakes IV Home work: (1mm) Write a short paragraph about a post office in your town - Asking students: Who’s absent today? Date of teaching Class 11B2 Absent students 11B7 Period 54 UNIT NINE :THE POST OFFICE LESSON TWO :B- SPEAKING A Objectives Aims: By the end of the lesson,SS will be able to: - Talking about some different postal and telecommunication services - Making free conversasions about the subscrible to your favourite service Knowledge: + Lecxical items: to install, to take place,to fill in a form + Grammar : revision defining relative clause and non- defining relative clause Skill + Main skill: speaking + Sub-skills : Writing and listening B Method: Communicative approach C Teaching aids: - Teacher: English book 11, extra board - Students: English book 11 D Procedure Teacher's activities Students' activities * Check Ss during the lesson * Warm up (3mm) - Give a picture then ask Ss +How the man and the woman agree to each other? I Before you speak (10mm) * Task - Ask Ss to read through the dialogue - Explain some new words + document + rate - Ask Ss to read aloud - Ask Ss to work in pairs to act out the dialogue and then answer the question: What service is the customer using in the dialogue - Walk round to give a help if neccessay - Call two pairs to read out - Ask Ss to answer the question - Check the answer II While you speak (20mm) * Task - Ask Ss to study the aim of task and all the content in task - Explain some new words + install + registration +fee - Ask Ss to work in pairs making a conversation takes place at the post office between a cleck(A) and a customer (B) who want to have a telephone line installed at home - Walk round to give a help if neccessay - Call some pairs to speak out - Check mistakes - Observe then answer the question Suggested keys The man: Excuse me The woman: Yes? What can I for you, sir? - Read silently - Listen carefully - Read aloud - Pairs work - Speak out - Answer the question - Correct the answer * Suggested key Facsimile servive - Individual work - Listen carefully - Pairs work - Speak out - Correct mistakes * Task - Ask Ss to work in group of four to make a dialogue for each of the following situations - Help Ss to make a new conversation - Walk round to give a help - Call some Ss to speak out - Check the mistakes III After you speak (10mm) - Ask Ss to study again the conversation - Ask Ss to compare their conversation with other pairs - Call some pairs to speak out - Check some bad conversations Suggested keys A: Good morning Can I help you? B: Yes, I would like to have a telephone line installed at home A: OK Where you live? B: I live in Ngoc Ha street.When can you install it ? A:We can install it one week after you register B: Can you come on friday? A: Yes, that's fine Have you got a telephone yet? B: Yeah, I have a telephone already How much is the installation fee and monthly fee? A: The installation fee is 600 thousand Dong and the monthly fee is 30thousand Dong including VAT.Could you please this form? - Group work of four - Speak out - Correct mistakes - Individual work - Pairs work - Speak in pairs - Correct mistakes IV Home work :(2mm) Complete the conversation in task ferpectly * Comment - Asking students: Who’s absent today? Date of teaching Class 11B2 Absent students 11B7 Period 55 UNIT NINE: THE POST OFFICE LESSON THREE: C- LISTENING A Objectives Aims: By the end of the lesson,Ss will be able to: - Develop extensive listening multiple- choice questions - Use the information about the development of Vietnam's telephone system which they have listened to answer the questions Knowledge + Lecxical items: upgrate, digit subscribe, rural network, commune + Grammar: Simple present Skill + Main skill: listening + Sub-skills: speaking and writing B Teaching method: communicative approach C Teaching aids : - Teacher: English book 11, extra-board, a casette player - Students: English book 11 D Procedure Teacher's ativities Students' activities * Check Ss during the lesson * Warm up (3mm) - Ask Ss a question - Listen carefully then discuss with a " Which is the quickist, a phone call, partner afax, an e-mail or a letter? - Call some Ss to answer the question - Give their ideas + Introduce the topic of the lesson Suggested key A phone call I Before you listen (8mm) -Ask SS to study three questions - individual work carefully - Ask Ss to work in pairs to answer the - Pairs work questions + Is your family on the phone? What is your phone number? + Does any member of your family have a cellphone? What make is it? + What you think are the advantages and disadvantages of cellphones? - Walk round to give a help - Call some Ss to answer - Speak out - Check mistakes - Correct mistakes II While you listen (20 mm) * Task - Ask Ss to read all content of task - Individual work - Play the tape first - Listen carefully - Ask Ss to give the answer first - Play the tape the second - Ask Ss to compare with their partner - Compare their answers - Play the tape the third times and stop - Listen carefully in the answer - Check the answers * Task - Ask Ss to read all questions in task carefully - Ask Ss to guess the answers first - Play the tape first - Call Ss to give their answers - Play the tape the second ( if Ss don't listen clearly,play the tape the third time) - Ask Ss to compare their answer with other partner - Check the answers III After you listen (12mm) - Ask Ss to work in group of four to summariese the main ideas of the listening passage using the suggested ideas: + Vietnam's rapip growth in telephone numbers + The addition of digits to existing - Correct the answers Suggested keys 1B 4D 2D 5C 3C - Individual work - Individual work - Listen carefully - Pairs work - Correct the answers Suggested keys China has the best growth in telephone numbers In the early 1990s, there were only 140.000 telephones in Vietnam In the 1996, the fixed telephone number were changed from six to sevven digits in Hanoi and Ho Chi Minh City as well as five to six digits in other provinces In 2001 There are 6.014 communal post offices in Vietnam - Group of four to discuss telephone numbers to meet the increasing demands + The reduction in monthly telephone fees + The expansion of telephone networks to Vietnam's rural areas - Call some Ss to speak their result of discussion - Check the mistakes - Speak out - Correct mistakes IV Home work: (2mm) Write again the main ideas of the listening passage - Asking students: Who’s absent today? Date of teaching Class 11B2 Absent students 11B7 Peroid 56 UNIT NINE: THE POST OFFICE LESSON FOUR: D- WRITING A Objectives Aims: By the end of the lesson, students will be able to: - Understanding a formal letter to express satisfaction or dissatisfaction - Writing a formal letter to express satisfaction or dissatisfaction Knowledge - Lecxical items: polite, reasonable, punctual,reliable - Grammar: - Defining relative clauses - Non- defining relative clauses Skill + Main skill: writing + Sub- skills: speaking, listening B Teaching method: Communicative approach C Teaching aids: - Teacher: English book 11, extra-board - Students: English book 11 D Procedure Teacher's activities Students'activities * Warm up( 5mm) - Give handouts - Study the handout carefully + Handout: Read the following adjectives and underline those can make people/things satisfied polite,rude,cold,helpful,spacious,small large,good,bad,reasonable,expensive, cramped,cheap,arrogant,punctual, reliable - Ask Ss to work individual then - Individual work then compare with compare with other partner other partner - Walk round to give a help - Check the answers - Correct the answers Suggested keys polite,helpful,spacious,large,good, reasonable cheap,punctual,reliable - Introduce some adjectives using to express dissatisfaction I Before you write (10mm) * Activity - Ask Ss to read again the text in page - Read silently 100 and 101 - Help Ss to knowledge exactly about - Study carefully individual the informations about Thanh Ba post office with the questions + what time does Thanh Ba post office open and close? + What is Thanh Ba post office equipped with? + What services are offered at Thanh Ba post office? + What are the attitudes of the staff? II While you write (20 mm) * Activity 2: Task - Ask Ss to study the ideas in task - Explain some new words + The security conditions + The puncutuality of delivery + The attitude of the staff - Ask SS to work in pairs to discuss the things that may make satisfied or dissatisfied with the services at Thanh Ba post office Walk round to give a help - Call some Ss to speak out * Activity 3: Task - Ask Ss to study the aims of task - Ask Ss to write a letter to the director of Thanh Ba Post Office describing the quality of the services they have received ( Devide the class into four groups) - Walk round to give a help - Ask Ss to change their results with other groups III After you write (8mm) - Call on two groups hang their writings on the board - Ask Ss to study then give their remarks - Individual work - Listen carefully - Pairs work - Speak out - Individual work - Group work - Change their results - Hang their writings - Give their remarks Suggested keys Dear Sir, I have been using the services provided by Thanh Ba post office for years andI am writing in response to - Ask Ss to observe and study the forms and the structures of the letter to express satisfaction ( or dissatisfac-tion) your call for customers to express their satisfaction or diss-atisfaction towards the post offices services Like any other customers,I find your post office a well equipped and reliable address for our postal and telecommunication needs.I am impressed by your spacious place for transaction The seats in the lobby are pretty and always clean I also have my belief in the quality of your services.The fax machines are always in good working condition and my colleagues in Ho Chi Minh city have no complaints about the quality of the documents I send them However,there are some minor drawbacks that need mentioning here.Although the parking area is large,It has no security guards and I sometimes feel insecure leaving my motocycle there.Moreover,it would be much better if the post office open untill 11p.m.so that customers can have more access to your services I know that making everyone satisfied is a hard work and sometimes seems impossible What you and your staff have done so far for the development of the post office is incouraging and this letter is written in the hope that your post office will be made a better place Your faithfully, IV Home work: (2mm)- Rewrite the letter to express satisfaction or dissatisfaction - Asking students: Who’s absent today? Date of teaching Class 11B2 Absent students 11B7 Period 57 UNIT NINE: THE POST OFFICE LESSON FIVE: E- LANGUAGE FOCUS A Objectives Aims: By the end of the lesson, Ss will be able to: - Distinguish the clusters /sp/,/st/,/sk/ - Pronounce the words and sentences containing these clusters correctly - Use defining relative clauses and Non-defining relative clauses appropriately Knowledges + Lecxical items: burglar,shoplifter,coward,tenant,pacifist + Grammar: - Defining relative clauses - Non-defining relative clauses Skills + Main skill: speaking + Sub-skills: Reading,listening and writing B Teaching method:communicative approach C Teaching aids: - Teacher: English book 11, Extra board - Students: English book 11 D Procedure Teacher's activities Students' activities I Pronunciation (10mm) Activity 1: - Introduce and read three sounds /sp/, - Listen carefully /st/,/sk/ - Help Ss to read after the teacher - Read in chorus - Introduce and help Ss to practise the - Read in chorus words with the sounds /sp/,/st/ and/sk/ in the book Activity 2: - Play the tape then ask Ss to listen - Ask Ss to read the dialogue - Ask Ss to work in pairs - Walk round to give a help if it is neccesary - Call some Ss to read aloud II Grammar (30mm) Activity - Give two examples eg1: The post office which is equipped with advanced technology is a realiable address for customers eg 2: Thanh Ba Post Office, which is equipped with advanced technology,is a realiable address for customers - Explain then Introduce the grammar" defining relative clauses and nondefining relative clauses" Activity 2: Exercise - Explain the aim of exercise - Ask Ss to open the book - Help Ss to exercise individually then compare with other partner - Walk round to give a help - Check the answers Activity 2: Exercise - Ask Ss to study all sentences in Ex - Help Ss using "who, whom,whose" to - Listen carefully - Read in chorus - Pairs work - Speak out - Listen carefully - Listen then copy down in their notebooks - Listen carefully - Open the book - Individual work then compare with other partner - Correct the answers * Suggested keys A burglar is someone who breaks into the house to steal things A customer is someone who buys somethings from the shop A shoplifter is someone who steals from a shop A coward is someone who is not brave A tenant is someone who pays rent to live in a house or a flat - Study the aim of Ex fill in the blanks - Ask Ss to work in pairs then compare with other partner - Walk round to give a help - Check the answers - Individual work then pairs work - Correct the answers * Suggested keys who whose whose whom whom Activity3: Exercise - Ask Ss to study all sentences in Ex - Help Ss to join sentences, using who, that,which - Ask Ss to work individual then compare with other parters - Check the answers Activity 4: Exercise - Ask Ss to read the aim of exercise - Ask Ss to join sentences using who, whose or which - Walk round to give a help - Check the answers - Study the aim of EX - Individual work - Correct the answers * Suggested keys The man who answered the phone told me you were away The waitress who served us was very impolite and impatient The building which was destroyed in the fire has now been rebuilt the peoplle who were arrested have now been released The bus which goes to the airport runs every half an hour - Read silently - Individual work then compare with other partner - Correct the answers *Suggested keys Peter,who has never been abroad,is studying French and German You've all met Michael Wood,who is visiting us for a couple of days 3 We are moving to Manchester,which is in the north west I'll be staying with Adrian,whose brother is one of my closest friends 5.John Bridge,who has just gone to live in Canada,is one of my oldest friends III.Home work: (5 mm) -Complete the sentences with your own words 1.My friend knows a man who…… I have a friend whose…… I returned the book that…… The people whose…… Do you know Mr Hung,who…… ... Introduce the topic of the unit" the post office" I Before you read (10mm) - Ask Ss to work with a partner: Ask and answer the questions: + How far is it from your home to the nearest post office. .. Period 57 UNIT NINE: THE POST OFFICE LESSON FIVE: E- LANGUAGE FOCUS A Objectives Aims: By the end of the lesson, Ss will be able to: - Distinguish the clusters /sp/,/st/,/sk/ - Pronounce the words... work - Play the tape first - Listen carefully - Ask Ss to give the answer first - Play the tape the second - Ask Ss to compare with their partner - Compare their answers - Play the tape the third