Research on human resouce management in unicef with a focus on management of expert and consultants in unicef viet nam

ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - NGUYỄN THỊ BÍCH THỦY RESEARCH ON HUMAN RESOUCE MANAGEMENT IN UNICEF WITH A FOCUS ON MANAGEMENT OF EXPERT AND CONSULTANTS IN UNICEF VIET NAM NGHIÊN CỨU QUẢN TRỊ NGUỒN NHÂN LỰC TẠI UNICEF, TẬP TRUNG VÀO HOẠT ĐỘNG QUẢN LÝ CHUYÊN GIA, TƯ VẤN Ở UNICEF VIỆT NAM LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2020 ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - NGUYỄN THỊ BÍCH THỦY NGHIÊN CỨU QUẢN TRỊ NGUỒN NHÂN LỰC TẠI UNICEF, TẬP TRUNG VÀO HOẠT ĐỘNG QUẢN LÝ CHUYÊN GIA, TƯ VẤN Ở UNICEF VIỆT NAM RESEARCH ON HUMAN RESOUCE MANAGEMENT IN UNICEF WITH A FOCUS ON MANAGEMENT OF EXPERT AND CONSULTANTS IN UNICEF VIET NAM Chuyên ngành: Quản trị kinh doanh Mã số: 60 34 01 02 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: PGS.TS NGUYỄN NGỌC THẮNG HÀ NỘI - 2020 DECLARATION I assure that the data and research findings in this Thesis « Research on Human resource with a focus on management of experts and consultants in UNICEF Vietnam” are truthful and are my own research findings Materials and data used in this Thesis were partially collected from functional sections, departments, from specialists and staff who have been working with UNICEF Vietnam, and partially collected by the author through surveys with coworkers and desk review of publicized documents, etc Quotes were cited clearly i ACKNOWLEDGEMENT During the preparation of the Thesis “Research on Human resource with a focus on management of experts and consultants in UNICEF Vietnam”, I received the instruction, support, and encouragement of many individuals and collective groups I would like to express my deepest acknowledgement to all individuals and collective groups who facilitated and supported me during my research I would like to thank the Hanoi School of Business and Management (HSB), Hanoi National University for facilitating me in all aspects during my learning and completion of this Thesis I would like to express my sincere thank to the Instructing Lecture, Ass Prof Nguyen Ngoc Thang for instructing and supporting me enthusiastically during my preparation of this Thesis Also I want to thank for the encouragement, supports from my friends and family for me to complete this Thesis My sincere thanks go to all of your precious support AUTHOR Nguyen Thi Bich Thuy ii TABLE OF CONTENTS DECLARATION i ACKNOWLEDGEMENT ii INTRODUCTION .1 Rationale for topic selection Research objectives Object and scope of the research Research Method: Structure of the Thesis CHAPTER 1: THEORIES ON HUMAN RESOURCE MANAGEMENT 1.1 Some relevant definitions 1.1.1 Human resource 1.1.2 Human Resource Management (HRM) 1.1.3 Objectives, meaning of HR management 1.2 Basic contents of HR management 1.2.1 Recruitment 1.2.2 Training 19 1.2.3 Job delegation 21 1.2.4 Health care and protection for employees 22 1.2.5 Work motivation .23 1.3 Factors affecting HRM in an organization 25 1.3.1 External factors .25 1.3.2 Internal factors 27 2.1 Research process .29 2.2 Research design 30 2.2.1 Preliminary research 30 2.2.2 Official research .36 2.3 Sample designing 36 iii 2.4 Data collection 39 2.4.1 Primary data 39 2.4.2 Secondary data 39 2.5 Data analysis method 39 3.1 Overview of UNICEF Vietnam 40 3.1.1 UNICEF Vietnam’s operation viewpoint .41 3.1.2 Organizational structure and function 42 3.2 Recruitment, use and assessment of experts 44 3.2.1 Recruitment process, assessment of performance of consultants, experts and benefits 44 3.2.2 Comments/assessment on the HRM over consultants/experts .45 3.3 Verifying the scale of HRM factors in UNICEF Vietnam 47 Characteristics of surveyed respondents 47 3.4 Descriptive statistics with factors of expert - HRM in UNICEF Vietnam 48 CHAPTER 4: CONCLUSION AND RECOMMENDATIONS 52 4.1 Contribution by the research 52 4.1.1 Contribution in terms of theory 52 4.1.2 Contribution in terms of experiment 52 4.2 Viewpoint on expert management of UNICEF Vietnam .52 4.3 Some HRM solutions in UNICEF Vietnam 54 4.3.1 Improving quality of recruitment work 54 4.3.2 Solutions to improve quality of trainings, fostering professional skills 57 4.3.3 Solutions to improve quality of employee arrangement 59 4.3.4 Solutions on policies to assess work performance 60 4.3.4 Solutions to improve effectiveness of remuneration policy .60 4.3.5 Developing corporate culture 62 CONCLUSION 65 REFERENCES 66 iv Vietnamese materials 66 English materials 66 APPENDICES v LIST OF ACCRONYMS AEC CBPA CR CRBP UN MOE RS TD&E WC ASEAN Economic Community Competency-Based Performance Appraisal Compensation and Rewards Children’s Rights and Business Principles United Nations Margin of error Recruitment and Selection Training, Development & Education Work Conditions vi LIST OF TABLES Table 2.1: Summarized HRM policies defined 31 Table 2.2: Scale to measure HRM policy 33 LIST OF FIGURES Figure 3.1: Organizational structure of UNICEF Vietnam 43 Figure 3.2: Number of experts/consultants recruited 44 Figure 3.3: Statistical characteristics of respondents 48 Figure 3.4: Descriptive statistics on HRM factors 50 vii INTRODUCTION Rationale for topic selection Human resource (HR) plays important role in the activities of enterprises or organizations, therefore the good use of this resource to serve the business development and social development is an important task in the management of organizations and enterprises HR management requires understanding of many aspects of human, with a viewpoint that human is the central element of development HR management techniques aim at facilitating human to promote their full potential, at reducing resource waste and increasing the effectiveness of the organization Effective HR management is one of the biggest challenges to each organizations in the market economy Strong fluctuation in business environment, fierce competition and the need to meet increasing HR demand have put great pressure on the managers in Vietnam, requiring them to have new thinking in HR management In the past years, UNICEF Office in Vietnam has highly appreciated of the role and importance of HR to the existence and development of the organization, thus from its establishment, HR management has always been the top priority of the organization’s leaders As a development organization, UNICEF provides counseling and technical assistance for its partners being Government agencies, therefore, the organization need to develop a workforce of expert and consultants having good professional expertise and experience However, the HR management is still facing some challenges and difficulties with regards to the expert management With a wish to learn more about the situation of HR management in the past time and propose solutions to complete HR management work, the author decided to select the thesis topic “Research on Human resource with a focus on management of experts and consultants in UNICEF Vietnam” as the final paper for my Master degree HR is a crucial element to a development organization like UNICEF, and human element, especially experts, play key role to the success of UNICEF in its operation 32 Assess providing inputs to the staff development plan 33 Assess work efficiency based on capacity is a basis for decisions on promotion and pay rise 34 Publicize criteria and capacity-based productivity assessment result to their employees 35 Periodically capacity of employees No HRM over experts and consultants VI Compensation and rewards (CR) 36 Experts, etc 37 Salary of experts, consultants are determined based on work performance 38 Provide equivalent to their capacity and dedication 39 Pay the competitive labor market 40 Consider expectations and proposals of staff when designing a system of commendation for staff (Your viewpoints in this part will provide important information to suggest solutions to develop the source of experts, consultants) Based on the required workload, how you assess your work results in the past time (Please tick  the most suitable cell) Complete targets 5 Are you satisfied/happy with the work you for UNICEF Office? (Please tick the most suitable cell) Very satisfied  5 IV In the coming time, if proposed, you intent to continue working for UNICEF Office? (Please tick  the most suitable cell) Definitely No 5 What interesting experiences you have when working at UNICEF Vietnam? For the management of human resource (experts, consultants) to be effective, what are the specific solutions (e.g in recruitment, Work environment, performance condition, work assessment, remuneration, training & development)? Thank you for your cooperation and support! V Appendix 2: Descriptive Statistics Statistics N Valid Missin g Mean Std Error of Mean Median Mode Std Deviation Variance Statistics N Valid Missin g Mean Std Error of Mean Median Mode Std Deviation Variance N Valid Missin g Mean Std Error of Mean Median Mode Std Deviation Variance VI Statistics N Valid Missin g Mean Std Error of Mean Median Mode Std Deviation Variance N Valid Missing Mean Std Error of Mean Median Mode Std Deviation Variance N Valid Missing Mean Std Error of Mean Median Mode Std Deviation Variance VII Appendix 3: Descriptive statistics of HRM over experts/consultants in UNICEF Vietnam RS1 RS2 RS3 RS4 RS5 Recruitment external and internal persons Clear applicants on the steps and criteria recruitment and selection process Informing of way Candidates’ capacity tests professional and unbiased persons Recruitment capable staff RS6 Use of different selection tools (e.g intervie test, dossier personnel IV1 Treat employees with respect and care IV2 IV3 IV4 IV5 IV6 Caring consultants Work environment between the managers and employees Always work of each expert, consultant Support tasks and decision making Make efforts to best meet occupational consultants Employees discussing, execution IV7 Encourage experts to join the decision maki IV8 and problem solving VIII IV9 IV10 IV11 IV12 TD1 TD2 Trustful among co-workers Encourage interaction among employees Well consultant There is agreement between policy and actio Experts, knowledge, skills, quality trained in their wo Experts, consultants are encouraged to deve necessary skills to fulfill their tasks TD3 Investment in education promotes the perso development and professional development all members TD4 Trainings are assessed by trainees TD5 TD6 WC1 WC2 WC3 Encourage knowledge into work Training needs are identified periodically Provide transportation support, allowance, etc.) Programs or procedures for support employ responding to incidents and prevent acciden work Care about safety of employees by controlli persons getting in/out of the office WC4 Provide additional benefits WC5 Infrastructure and physical conditions (lig ventilation, noise and temperature) are comfortable, suitable Care WC6 quality IX Experts, consultants join discussions on crit CB1 work assessment is based on capacity Assess work efficiency based on capacity CB2 providing inputs to the staff development pl Assess work efficiency based on capacity is CB3 basis for decisions on promotion and pay ris Publicize productivity assessment result to their employees CB4 Periodically assess the efficiency based o CB5 capacity of employees Experts, consultants are praised, receive bon CR1 etc Salary of experts, consultants are determi CR2 based on work performance Provide the experts, consultants with sala CR3 equivalent to their capacity and dedication Pay the experts at the rate similar to those in CR4 competitive labor market Consider expectations and proposals of s when designing a system of commendation staff CR5 Descriptive Statistics RS IV TD WC CB CR X Correlations RS Pearson Correlation Sig (2-tailed) N IV Pearson Correlation Sig (2-tailed) N TD Pearson Correlation Sig (2-tailed) N WC Pearson Correlation Sig (2-tailed) N CB Pearson Correlation Sig (2-tailed) N CR Pearson Correlation Sig (2-tailed) N ** Correlation is significant at the 0.01 level (2-tailed) * Correlation is significant at the 0.05 level (2-tailed) XI ... collect information and analyze the current situation of human resource management of experts and consultants in Unicef Vietnam c Mathematical statistical methods: Using mathematical statistical methods... and assessments on HR management work in UNICEF, with a focus on the management of experts and consultants in UNICEF Vietnam Based on that, comments and assessments on the effectiveness of HR management. .. resource with a focus on management of experts and consultants in UNICEF Vietnam” as the final paper for my Master degree HR is a crucial element to a development organization like UNICEF, and human