Upon completion of this lesson, the successful participant will be able to: Understand why shaping culture is a critical function of leadership; recognize the characteristics of an adaptive, as opposed to an unadaptive, culture; understand and apply how leaders shape culture and values through ceremonies, stories, symbols, language, selection and socialization, and daily actions;…
Art of Leadership & Motivation HRM – 760 Lecture 15 FACILITATOR Prof Dr Mohammad Majid Mahmood Management in Organizations There is no way to work with people on conflict free basis Conflict Quiz What you know about CONFLICT? Write “True” or “False” next to each statement below… Conflict left alone will take care of itself Confronting an issue or a person is always unpleasant Conflict within an organization is a sign of poor leadership People communicating effectively can change the direction of a conflict Conflict can be constructive How we respond to others and situations is based on the attitude we take Conflict Quiz What you know about CONFLICT? Anger is always negative and destructive Communication is 50% verbal and 50% nonverbal Conflict is resolved once the goal switches from solving concrete problems to proving you are right and another person is wrong. 10 Communication and emotion are two key elements of any conflict. 11 Conflict is best dealt within the early stages when the fewest number of people are involved 12 In times of conflict, it is important to speak loudly and with authority in order to make a point Conflict Quiz Review False False False True True True False False False 10 True 11 True 12.False Choose Your Statement on Conflict 1) I tend to avoid conflict Choose Your Statement on Conflict 1) I depend on harmony Choose Your Statement on Conflict 1) I always stand up and express my opinion Choose Your Statement on Conflict 1) I hate conflict Choose Your Statement on Conflict 1) I often compromise in conflict Choose Your Statement on Conflict 1) I have lost in conflict Choose Your Statement on Conflict 1) Most of my conflicts are with my spouse Choose Your Statement on Conflict 1) Conflict can be good What feelings you have when you are in conflict situation? Common Feelings Associated with Conflict Anger Frustration Fear Excitement Common Actions Associated with Conflict Fight Flight Your History with Conflict How was conflict perceived in your family/community? How did your family/community deal with conflict? You can decide Understanding the impact of your family and community on your ideas about conflict can allow you to make decisions about how you deal with conflict now We make our history “Two heads are better than one only if they contain different opinions” Conflict What is it? Conflict Why do we do it? When two or more people have differences in ideas/views and are not ready to understand or accept each others ideas/views Conflict It can occur at anytime and in any place, originating between two individuals or groups when there is a disagreement or difference in their values, attitudes, needs, or expectations (Conerly, 2004). Thank you Thank you for your kind attention! for your kind attention! FACILITATOR Prof. Dr. Mohammad Majid Mahmood Bagram ... Conflict left alone will take care? ?of? ?itself Confronting an issue or a person is always unpleasant Conflict within an organization is a sign? ?of? ?poor? ?leadership People communicating effectively can change the direction of? ?a conflict... concrete problems to proving you are right? ?and? ?another person is wrong. 10 Communication? ?and? ?emotion are two key elements? ?of? ?any conflict. 11 Conflict is best dealt within the early stages when the fewest number? ?of? ?people are involved... How we respond to others? ?and? ?situations is based on the attitude we take Conflict Quiz What you know about CONFLICT? Anger is always negative? ?and? ?destructive Communication is 50% verbal? ?and? ?50% nonverbal