Test Bank for LOOK 2nd Canadian Edition by Adler Full file Chapter at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler 1-A First Look at Interpersonal Communications MULTIPLE CHOICE What happened to the children in Frederick II of Germany’s parenting experiment? a They became great communicators b They died from lack of human communication c They developed superior nonverbal communication d They found increased sadness in their homes because of poor communication ANS: B PTS: REF: p BLM: Remember What did Emperor Frederick II of Germany hope to determine by conducting an experiment with children and their foster parents? a which language they would speak b how they could survive on their own c how parents can teach communication d how the parenting styles of foster and biological parents compare ANS: A PTS: REF: p BLM: Remember What was the most significant deficit found in the “Wild Boy of Aveyron?” a social skills b language skills c physical coordination d sense of human identity ANS: D PTS: REF: p BLM: Remember What is the main source of a sense of identity? a self-reflection b genetic inheritance c cultural background d interaction with others ANS: D PTS: REF: p BLM: Remember How are identity and communication related? a People control communication with our identity b People are drawn to communicators who test and challenge our identity c People take aspects of others’ identities as our own through communication d People gain an idea of who we are from the way others communicate with us ANS: D PTS: REF: p BLM: Remember What social needs people strive to fulfill by communicating? a identity and physical b control and affection c talking and listening d self-esteem and self-actualization ANS: B PTS: REF: p Copyright © 2015 Nelson Education Limited BLM: Remember 1-1 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank Many studies have researched happiness Which factor is linked with happiness? a a satisfying job b health and fitness c positive interactions with others d standard of living and lifestyle ANS: C PTS: REF: p BLM: Remember Which statement best describes interpersonal relationships? a Most people are very successful at managing their interpersonal relationships b Most people are satisfied with their interpersonal relationships c Most people are not very successful at managing their interpersonal relationships d Most people are not satisfied with their interpersonal relationships ANS: C PTS: REF: p BLM: Remember What some theorists claim is the most important reason for fulfillment and emotional well-being? a career fulfillment b physical fitness c social popularity d positive relationships ANS: D PTS: REF: p 5-6 BLM: Remember 10 The Conference Board of Canada identified a set of characteristics required for success in the workplace Which characteristic was identified by the Conference Board of Canada? a willingness to work extra hours b strong work ethic c technical competence d positive attitudes and behaviours toward others ANS: D PTS: REF: p BLM: Remember 11 Psychologist Abraham Maslow arranged human needs on a hierarchy According to Maslow, which statement best describes the most basic (lowest level) need in the hierarchy? a It is the fundamental need of self-actualization b The nature of this need differs from person to person c It needs to be satisfied before people are concerned with other needs d It is generated by other people in interpersonal communication ANS: C PTS: REF: p BLM: Remember 12 Why is Maslow’s hierarchy of needs important to the study of interpersonal communication? a Communication can help people meet each of the needs b Communication is one of the needs in the hierarchy c People can’t understand their needs without communication d Maslow considered the need for communication as the sixth “hidden” need ANS: A PTS: REF: p Copyright © 2015 Nelson Education Limited BLM: Remember 1-2 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 13 According to Maslow’s hierarchy, what is the most fundamental need? a esteem b physical c safety d social ANS: B PTS: REF: p BLM: Remember 14 Jessica sends an email to her Member of Parliament to communicate her concerns about an issue What is Jessica’s action an example of? a linear communication b interactive communication c interpersonal communication d transactional communication ANS: A PTS: REF: p 6-7 BLM: Higher order 15 What needs to occur in order for communication to take place between two people? a They must be in close proximity to each other b They must experience similar environments c There must be minimal external and psychological noise d They must be sending and receiving some type of message ANS: D PTS: REF: p 6-7 BLM: Remember 16 Bart and Monique meet in the cafeteria and talk about the concerns they have with a client of theirs at the youth club What is NOT likely to occur in their discussion? a noise b encoding c linear communication d transactional communication ANS: C PTS: REF: p 6-8 BLM: Higher order 17 What is a person doing when he/she carefully plans the words he/she will use to avoid offending someone? a decoding b encoding c providing feedback d reducing physiological noise ANS: B PTS: REF: p BLM: Higher order 18 Scott needs to provide feedback to Stephanie on her performance as a nursing student on placement at a long-term care facility Scott is very careful in how he words his feedback so he doesn’t offend or discourage Stephanie What is Scott doing? a encoding b decoding c linear communication d transactional communication ANS: A PTS: REF: p Copyright © 2015 Nelson Education Limited BLM: Higher order 1-3 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 19 What is someone doing when they decode? a putting thoughts into words b interpreting particularly obscure messages c choosing the appropriate way to send messages d making sense out of the messages sent by others ANS: D PTS: REF: p BLM: Remember 20 Jonah, a Police Sergeant, decides that the new police officer didn’t mean to insult him by using slang What has Jonah just done? a encoded b decoded c metacommunicated d self-monitored ANS: B PTS: REF: p BLM: Higher order 21 Which of the following best defines the meaning of the “environments” that communicators occupy? a the social systems in which they communicate b the physical locations in which they communicate c the space that they require to communicate effectively d the fields of experience that affect how they understand others’ behaviour ANS: D PTS: REF: p BLM: Remember 22 Which term is similar in meaning to decoding? a channeling b interpreting c cognitive complexity d linear communication ANS: B PTS: REF: p BLM: Remember 23 What are two friends likely doing while they are communicating? a primarily sending messages b primarily receiving messages c taking turns sending and receiving messages d sending and receiving messages at the same time ANS: D PTS: REF: p BLM: Remember 24 Which term is defined as “the fields of experience that affect how a communicator understands another’s behaviour?” a decoding b empathy c encoding d environment ANS: D PTS: REF: p Copyright © 2015 Nelson Education Limited BLM: Remember 1-4 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 25 Which of the following describes “noise” in the communication process? a more than one communicator talking at a time b nonverbal behaviours that hinder communication c any force that interferes with effective communication d a communication channel that interferes with the clear flow of communication ANS: C PTS: REF: p 7-8 BLM: Higher order 26 A jet flying low overhead interferes with your conversation with a friend What is this an example of? a noise b feedback c external disruption d transactional disruption ANS: A PTS: REF: p 7-8 BLM: Higher order REF: p 7-8 BLM: Higher order 27 What is a channel for communication? a walking b gesturing c self-talk d self-awareness ANS: B PTS: 28 Which element is included in the transactional communication model? a relational b linear c environment d noise ANS: C PTS: REF: p 7-8 BLM: Remember 29 What are the three types of noise that can hinder communication? a internal, external, and transactional b linear, interactional, and transactional c external, physiological, and psychological d sociological, physiological, and psychological ANS: C PTS: REF: p BLM: Remember REF: p BLM: Higher order 30 What is an example of physiological noise? a cars driving by your home b a headache c fear of this afternoon’s test d feeling happy about tonight’s date ANS: B PTS: Copyright © 2015 Nelson Education Limited 1-5 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 31 Peter is trying to explain how to complete a complex police report to a new trainee He is having trouble focusing because he feels like he might be coming down with the flu What type of noise is this an example of? a external noise b physiological noise c psychological noise d environmental noise ANS: B PTS PTS: REF: p BLM: Higher order 32 Anuk tells a joke in economics class and the class laughs uproariously Encouraged by this response, Anuk tells the joke in his Canadian Studies class later that afternoon, and no one laughs What communication principle does this scenario illustrate? a Communication is irreversible b Communication is unrepeatable c More communication is not always better d Communication can be intentional or unintentional ANS: B PTS: REF: p 9-11 BLM: Higher order 33 Day after day, Jeff and Simon argue about where they will go for the Christmas holidays It seems that the more they try to resolve the problem, the more irritable and distant they become What communication misconception does this scenario illustrate? a Meanings are not in words b It is impossible not to communicate c More communication is always better d Communication can be intentional or unintentional ANS: C PTS: REF: p 9-11 BLM: Higher order 34 Which statement best describes the outcome of a miscommunication or of a communication breakdown? a The communication is only verbal b The communication is one way c The communication has ended d The communication is unsatisfying ANS: D PTS: REF: 9-10 BLM: Higher order REF: p 10 BLM: Higher order 35 What is common in almost all interactions? a a proximity and temporal dimension b a kinetic and geographical dimension c a content and relational dimension d a semantic and syntactic dimension ANS: C PTS: Copyright © 2015 Nelson Education Limited 1-6 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 36 Which statement best describes the relational dimensions of a message? a They deal with emotional needs b They are expressed verbally c They communicate the nature of the relationship d They communicate how each party feels about himself or herself in the relationship ANS: C PTS: REF: p 10 BLM: Remember 37 What are the two dimensions included in the majority of interpersonal messages? a content and relational b defensive and supportive c semantic and syntactic d verbal and contextual ANS: A PTS: REF: p 10 BLM: Remember 38 James and Dan are in an intimate relationship together Using a demanding tone of voice, James tells Dan that it is his turn to the dishes What type of message is James sending to Dan? a content b relational c impersonal d inappropriate ANS: B PTS: REF: p 10 BLM: Higher order 39 What is the best thing to when you are unsure of the relational dimension of a message? a Accept the verbal statement at face value b Interpret the nonverbal behaviour c Describe the behaviour and ask what it means d Go back to the content dimension of the message to find meaning ANS: C PTS: REF: p 10 BLM: Higher order 40 In a demanding tone of voice, your nursing supervisor says “It’s your turn to fill the medical supplies.” What should a person to clarify the relational dimension of her message? a Tell your supervisor how defensive she sounds b Ask your colleague to explain the real problem c Point out the tone of voice and ask if your supervisor if she is upset with you d Negotiate other ways of dealing with the medical supply problem which may lead to a discussion of the real problem ANS: C PTS: REF: p 10 BLM: Higher order 41 Val, a nurse, feels embarrassed when she gets an angry response after asking a doctor she is working with at the hospital a question She apologizes profusely and believes she has done something wrong What communication misconception best explains the error in Val’s thinking? a Meanings are in words b A single event causes another’s reaction c Communication can solve all problems d Successful communication always involves shared understanding ANS: B PTS: REF: p 11 Copyright © 2015 Nelson Education Limited BLM: Higher order 1-7 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 42 Which of the following is the best example of interpersonal communication? a Rich invites the team to a party b Trent pleads for the class to vote c Rhonda asks Jane about her sick child d Gurpreet asks a clerk about a sweater she wants to buy ANS: C PTS: REF: p 11-13 BLM: Higher order 43 Which characteristics best describe interpersonal relationships? a unique and independent b rewarding and replaceable c irreplaceable and relatively scarce d high disclosure and relatively common ANS: C PTS: REF: p 11-13 BLM: Remember 44 What are some of the characteristics that make relationships more interpersonal than impersonal? a intrinsic rewards and proximity b scarcity, disclosure and intimacy c higher levels of self-disclosure and intimacy d uniqueness, irreplaceability, and interdependence ANS: D PTS: REF: p 12-13 BLM: Remember 45 Which statement best characterizes interpersonal relationships? a They develop unique qualities b They are generally similar to one another c They have more relational talk than content talk d It is desirable to have more of them than impersonal relationships ANS: A PTS: REF: p 12-13 BLM: Higher order 46 Which statement best describes impersonal relationships? a Most relationships are impersonal b Impersonal communication plays an important role in our lives c It is desirable to communicate impersonally as much of the time as possible d Our closest relationships have a relatively stable amount of impersonal communication over time ANS: B PTS: REF: p 12-13 BLM: Remember 47 According to research, which statement best describes mediated communication? a It enhances both the quantity and quality of interpersonal communication b It diminishes both the quantity and quality of interpersonal communication c It enhances the quantity but decreases the quality of interpersonal communication d It enhances the quality but decreases the quantity of interpersonal communication ANS: A PTS: REF: p 13-16 Copyright © 2015 Nelson Education Limited BLM: Remember 1-8 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 48 Why does mediated communication enhance interpersonal communication? a The messages are leaner, allowing people who are busy to communicate effectively b Technology is becoming more affordable, providing more people with access c Mediated communication eliminates the distractions of nonverbal responses d The asynchronous nature of email allows people to communicate across widespread time zones ANS: D PTS: REF: p 13-16 BLM: Remember 49 As it relates to mediated communication, what does the term “leaner messages” mean? a Mediated messages lack nonverbal cues b Mediated messages tend to use a simple vocabulary c Mediated messages are generally much briefer than face-to-face messages d Mediated messages tend to be more superficial and lacking in detail than face-to-face messages ANS: A PTS: REF: p 15 BLM: Remember 50 Why did Steve Jobs, co-founder of Apple, suggest that personal computers be renamed “interpersonal computers”? a Some users have exchanged interpersonal relationships for computer use b Computers have advanced to the point that they function as a companion or friend to some users c Using computer mediated communication forces us to be more precise in our interpersonal messages d Computer mediated communication can enhance the quantity and quality of interpersonal relationships ANS: D PTS: REF: p 15 BLM: Remember 51 According to the text, what is a challenge when using mediated communication? a distraction b leaner messages c technological difficulties d deficient self-disclosure ANS: B PTS: REF: p 15-16 BLM: Remember 52 According to research, how competent communicators achieve effectiveness? a They give lots of feedback b They adjust their behaviours to the person and situation c They use an appropriate balance of seriousness and humour d They consistently use the same types of behaviour in a wide variety of situations ANS: B PTS: REF: p 16-20 BLM: Remember 53 Samantha, a social service worker, has been praised for her ability to connect with senior clients; however, she struggles to make meaningful connections with youth What does this demonstrate? a There is no ideal way to communicate b Communication competence is relational c Communication competence can be learned d Communication competence is relational ANS: D PTS: REF: p 16-17 Copyright © 2015 Nelson Education Limited BLM: Higher order 1-9 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 54 You want to let a close friend know how much she/he means to you in a way that is sincere and doesn’t embarrass either of you Using the characteristics of communication competence, what is the best approach to achieve your goal? a Follow the methods that you saw another friend use successfully b Avoid sending any message until you are sure it will be well received c Follow the methods you used successfully with others in the past as closely as possible d Consider a variety of alternatives, choosing the one that you think will be most successful ANS: D PTS: REF: p 16-20 BLM: Higher order 55 What is characteristic of the behaviour of effective communicators? a They have a wide range of behaviours from which to choose b They exhibit behaviours that are predictable by their partners c They exhibit unique behaviours more often than less effective communicators d They have a consistent set of a few best communication behaviours they can draw upon as needed ANS: A PTS: REF: p 16-20 BLM: Remember 56 Carter was recently promoted to a supervisor position at the counselling centre he has worked at for the past 10 years He now supervisors his former colleagues and he has found that both his communication with his former colleagues and their communication with him has changed Which communication characteristic does this demonstrate? a Communication competence is situational b Communication competence can be learned c Communication competence is relational d There is no ideal way to communicate ANS: C PTS: REF: p 16-17 BLM: Higher order 57 There are three factors that influence a person’s decisions about what communication skills to use in a particular situation in order to be effective What are these factors? a empathy, knowledge of the other person, and situation b communication context, the goal, and knowledge of the other person c communication context, the other person’s mood, and self- monitoring d empathy, the goal, and cognitive complexity ANS: B PTS: REF: p 19 BLM: Remember 58 What sequence of stages would you expect to move through when learning a new communication behaviour? a awareness, awkward, skillfulness, integration b awkward, integration, skillfulness, awareness c awareness, initiation, skillfulness, competence d initiation, skillfulness, competence, awareness ANS: A PTS: REF: p 19 Copyright © 2015 Nelson Education Limited BLM: Remember 1-10 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 59 What is a characteristic of integrated communicators? a a greater degree of sociability b a conscious focus on communicating effectively c exposure to a wide range of communication styles d communicating competently without constant self-monitoring ANS: D PTS: REF: p 19 BLM: Higher order 60 Why are integrated communicators able to express themselves in skillful ways with little effort? a They have had more experience b Their communication is a self-conscious act c Effective behaviour has become an unconscious habit d The skills they use are basic elements of interpersonal communication ANS: C PTS: REF: p 19 BLM: Higher order 61 Which term can be described as the ability to construct a variety of different frameworks for viewing an issue? a cognitive complexity b communication competence c metacommunicating d perceptual pluralism ANS: A PTS: REF: p 20 BLM: Remember 62 Jane, your best friend, seems angry with you At first you wonder if you have done something to upset her Then you think about how stressed she has been with work, and then you consider that perhaps she isn’t angry at all, perhaps you have been overly sensitive What are you displaying? a empathy b self-monitoring c cognitive complexity d commitment ANS: C PTS: REF: p.19-20 BLM: Higher order 63 What is a person doing when he/she pays attention to his/her behaviour in relationships? a controlling b integrating c self-monitoring d ego-centric behaviour ANS: C PTS: REF: p 20 BLM: Remember 64 Marcus believes that he has a great sense of humour He makes offensive jokes at work regularly; he is unaware that many of his colleagues are uncomfortable with his jokes What is Marcus demonstrating? a high cognitive complexity b high self-monitoring c low self-monitoring d low empathy ANS: C PTS: REF: p 19-20 Copyright © 2015 Nelson Education Limited BLM: Higher order 1-11 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 65 Kim is volunteering as a nurse for three months in an African country What mindful strategy she should use to be more effective in her intercultural communication? a active engagement b ambiguity c direct communication d passive observation ANS: D PTS: REF: p 22 BLM: Remember 66 Steve has taken a job as a police officer in remote northern town close to a First Nations community He is surprised that many of the First Nations people he talks to not make eye contact with him He recognizes that this is a cultural difference and he decides that in order to be more effective at his job he needs to learn more about the people he will be working with What is this an example of? a open mindedness b tolerance for ambiguity c motivation d empathy ANS: C PTS: REF: p 21-22 BLM: Higher order 67 Why is tolerance for ambiguity an important quality for intercultural competence? a Without it one is closed-minded b There is more than one right way to things c Many messages in other cultures are equivocal d We need to be open-minded to the ways of others ANS: C PTS: REF: p 22 BLM: Higher order 68 Nancy is highly committed to her employer and takes great pride in her work She has worked for the same company for 35 years She works long hours and appreciates a top-down management style What generation does Nancy belong to? a baby-boomers b Generation X c Generation Y d veterans ANS: D PTS: REF: p 23 BLM: Higher order TRUE/FALSE An international study conducted with university students found that when some students went 24 hours without using their cellphone, going on Facebook, texting, emailing, etc they experienced symptoms similar to drug addiction withdrawal ANS: T PTS: REF: p BLM: Remember According to a study by a University of British Columbia Ph.D candidate on the effects of isolation, it is hard to escape spiritual and emotional darkness ANS: T PTS: REF: p Copyright © 2015 Nelson Education Limited BLM: Remember 1-12 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank In a story at the beginning of Chapter 1, King Frederick II of Germany’s experiment was inhumane because he wouldn’t let nurses bathe or wash the children ANS: F PTS: REF: p BLM: Remember In the story in Chapter 1, King Frederick II took babies away from their parents in order to teach them to speak the Hebrew language ANS: F PTS: REF: p BLM: Remember Communication is so important that its quantity and quality can affect physical health ANS: T PTS: REF: p BLM: Remember The absence of communication can affect physical health in extremely negative ways ANS: T PTS: REF: p BLM: Remember Divorced people have about the same life expectancy as married people ANS: F PTS: REF: p BLM: Remember Socially isolated people are much more likely to die prematurely than those with strong social ties ANS: T PTS: REF: p BLM: Remember Socially isolated people compensate effectively for their lack of communication so that their longevity rates are about the same as those of people with strong social ties ANS: F PTS: REF: p BLM: Remember 10 We learn who we are through communicating ANS: T PTS: REF: p BLM: Remember 11 Pleasure is one of the social needs identified by researchers ANS: T PTS: REF: p BLM: Remember 12 Protection is one of the social needs identified by researchers ANS: F PTS: REF: p BLM: Remember 13 According to Chapter 1, interpersonal relationships are associations in which the parties meet each other’s social needs to a greater or lesser degree ANS: T PTS: REF: p BLM: Remember 14 The number of friendships that North Americans report has sharply declined in the past 20 years ANS: T PTS: REF: p Copyright © 2015 Nelson Education Limited BLM: Remember 1-13 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 15 In Chapter 1, one of the characteristics identified by the Conference Board of Canada as a requirement for future employees is that they must demonstrate positive attitudes and behaviours toward others ANS: T PTS: REF: p BLM: Remember 16 You can fill even your instrumental goals through communication ANS: T PTS: REF: p BLM: Remember 17 The transactional model represents communication as static—more like a gallery of still photographs than a motion picture film ANS: F PTS: REF: p 6-9 BLM: Higher order 18 A telephone conversation is an example of linear communication ANS: F PTS: REF: p 6-9 BLM: Higher order 19 Email is an example of transactional communication ANS: F PTS: REF: p 6-9 BLM: Higher order 20 Communication consists only of messages a sender deliberately conveys ANS: F PTS: REF: p 6-9 BLM: Remember 21 One element of the transactional communication model in the text is “needs.” ANS: F PTS: REF: p 7-9 BLM: Remember 22 The transactional model of communication suggests that communicators send and receive messages simultaneously ANS: T PTS: REF: p 7-9 BLM: Remember 23 When people communicate, they are often both senders and receivers of messages at the same time ANS: T PTS: REF: p 7-9 BLM: Remember 24 The best way to study the process of communication is to break it into a series of discrete acts ANS: F PTS: REF: p BLM: Remember 25 Just as judges instruct juries to disregard some statements made in court, we can reverse or erase the effects of communication interactions in everyday life ANS: F PTS: REF: p BLM: Remember REF: p 9-10 BLM: Remember 26 It is impossible to stop communicating ANS: T PTS: Copyright © 2015 Nelson Education Limited 1-14 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 27 There is no such thing as the “same” message: words and behaviours are different each time they are spoken or performed ANS: T PTS: REF: p 10 BLM: Remember 28 It is impossible to repeat the same communication event ANS: T PTS: REF: p 10 BLM: Remember 29 According to your text, the axiom “the more communication the better” is true ANS: F PTS: REF: p 10 BLM: Higher order 30 Almost all verbal messages have a content dimension as well as convey relational information ANS: T PTS: REF: p 10 BLM: Remember 31 Relational dimensions of messages make statements about how the parties feel toward one another ANS: T PTS: REF: p 10 BLM: Remember 32 Relational messages are frequently nonverbal ANS: T PTS: REF: p 10 BLM: Higher order 33 Your text promises that if you communicate skillfully enough, you should be able to solve every problem you encounter ANS: F PTS: REF: p 11 BLM: Higher order 34 In impersonal communication we treat others as individuals ANS: F PTS: REF: p 11 BLM: Remember 35 The major difference between impersonal communication and interpersonal communication is the number of people involved ANS: F PTS: REF: p 11 BLM: Higher order 36 A quantitative definition of interpersonal communication includes any interaction with more than two people ANS: F PTS: REF: p 11 BLM: Remember 37 All two-person interactions qualify as interpersonal communication when a qualitative definition of interpersonal communication is used ANS: F PTS: REF: p 11 BLM: Higher order 38 According to your text, impersonal communication can be defined quantitatively or qualitatively ANS: T PTS: REF: p 11 Copyright © 2015 Nelson Education Limited BLM: Remember 1-15 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 39 According to your text, effective communicators are able to establish warm interpersonal relationships with everyone they encounter ANS: F PTS: REF: p 11-13 BLM: Higher order 40 Your text argues that it is important to react in unique ways to every person we meet and to respond to each person as though they are unique ANS: F PTS: REF: p 11-13 BLM: Higher order 41 Impersonal communication follows unique social rules for behaviour ANS: T PTS: REF: p 11-13 BLM: Higher order 42 We disclose more to people in interpersonal relationships than in impersonal ones ANS: T PTS: REF: p 11-13 BLM: Remember 43 Lovers who argue constantly cease to have an interpersonal relationship ANS: F PTS: REF: p 11-13 BLM: Higher order 44 “Leaner messages” in mediated communication refers to the limitations of verbal messages without nonverbal cues ANS: T PTS: REF: p 11-13 BLM: Remember 45 Mediated communication promotes greater self-disclosure ANS: T PTS: REF: p 13-16 BLM: Higher order 46 Communicators who rely on standardized rules to guide their interactions are ineffective communicators ANS: T PTS: REF: p 16-20 BLM: Higher order 47 All you need to develop good communication skills is common sense ANS: F PTS: REF: p 16-20 BLM: Higher order 48 Chapter claims we can describe characteristics that distinguish competent communicators from less competent ones ANS: T PTS: REF: p 16-20 BLM: Remember 49 Communication competence is a trait that people either possess or lack ANS: F PTS: REF: p 16-20 Copyright © 2015 Nelson Education Limited BLM: Remember 1-16 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank 50 Your goal should be to become a perfect communicator ANS: F PTS: REF: p 16-20 BLM: Higher order 51 According to your text, awareness of new ways of communicating is sufficient to enable people to communicate more effectively ANS: F PTS: REF: p 19 BLM: Higher order 52 Fortunately, just knowing about a communication skill makes us able to put it into practice ANS: F PTS: REF: p 19 BLM: Higher order 53 Vanessa is very aware of how her communication impacts others She is a high self-monitor ANS: T PTS: REF: p 20 BLM: Higher order REF: p 21 BLM: Higher order 54 Humour is consistent across cultures ANS: F PTS: 55 Lack of eye contact is a sign of respect in some Aboriginal cultures ANS: T PTS: REF: p 21 BLM: Remember 56 Open-mindedness in intercultural communication means adopting the beliefs of the culture you are visiting ANS: F PTS: REF: p 22 BLM: Higher order 57 Generation Ys are generally independent, hard workers ANS: F PTS: REF: p 23 BLM: Remember 58 One study found that over 60 percent of medical errors were due to inadequate training in procedures ANS: F PTS: REF: p 23 Copyright © 2015 Nelson Education Limited BLM: Remember 1-17 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank MATCHING Match each of the statements below with the element of the communication model it illustrates most clearly a behaviour b receiver c environment d message e psychological noise Alex listens to a speech Your friend’s religion is different from yours, but you went to the same high school and college While your boss is giving the quarterly report, you are worrying about how you will get home from work Alec tells Chan directly: “Your snoring bothers me.” Ali raises his voice as he speaks with Lee ANS: ANS: ANS: ANS: ANS: B C E D A PTS: PTS: PTS: PTS: PTS: 1 1 REF: REF: REF: REF: REF: p 7-8 p 7-8 p 7-8 p 7-8 p 7-8 BLM: BLM: BLM: BLM: BLM: Higher order Higher order Higher order Higher order Higher order Match each of the statements below with the element of the communication model it illustrates most clearly a channel b decoding c environment d external noise e sender 10 Ellen is the person who takes flowers from everyone in the office to the boss, who is in the hospital You are deciding what Dana meant by that scowl Your classmate repeatedly clicks his pen during the lecture You write your friend a note instead of calling her Chris and Bill understand each other easily because they have many experiences in common 10 ANS: ANS: ANS: ANS: ANS: E B D A C PTS: PTS: PTS: PTS: PTS: 1 1 REF: REF: REF: REF: REF: Copyright © 2015 Nelson Education Limited p 7-8 p 7-8 p 7-8 p 7-8 p 7-8 BLM: BLM: BLM: BLM: BLM: Higher order Higher order Higher order Higher order Higher order 1-18 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank ESSAY Describe how you have used communication to meet each of the needs in Maslow’s hierarchy ANS: Answers will vary PTS: REF: p BLM: Higher order Describe an interpersonal communication incident from your experience, identifying at least five elements of the transactional model of communication shown in LOOK ANS: Answers will vary PTS: REF: p 7-8 BLM: Higher order Explain the concept of environment in communication First, define it according to its role in the transactional model of communication discussed in Chapter Next, give examples of how it has impacted interpersonal exchanges in your own experiences ANS: Answers will vary PTS: REF: p BLM: Higher order Using a recent interaction you had with another person, identify the content dimension and the relational dimension of a message sent and explain the difference between the two ANS: Answers will vary PTS: REF: p 10 BLM: Higher order Using your own experiences as examples, explain the difference between interpersonal communication and impersonal communication ANS: Answers will vary PTS: REF: p 11-13 BLM: Higher order “Mediated communication can increase both the quantity and quality of interpersonal communication.” Do you agree or disagree with this statement? Explain your answer using points from the text and examples from your experience ANS: Answers will vary PTS: REF: p 13-16 BLM: Higher order Copyright © 2015 Nelson Education Limited 1-19 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Chapter A First Look at Interpersonal Communications Adler/Rolls LOOK 2Ce Test Bank Using the characteristics of an effective communicator discussed in Chapter 1, evaluate your communication competence in the context of one interpersonal relationship in which you are currently involved Provide specific examples of your behaviour and the behaviour of the other person ANS: Answers will vary PTS: REF: p 16-20 BLM: Higher order Discuss attributes that are helpful to communicate effectively with people from cultures that are different from yours ANS: Answers will vary PTS: REF: p 21-22 BLM: Higher order Discuss the importance of honing interpersonal communication skills in the workplace with reference to elements of the transactional communication model and to the characteristics of communication competence ANS: Answers will vary PTS: REF: p 23 BLM: Higher order Copyright © 2015 Nelson Education Limited 1-20 Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler ... at https://TestbankDirect.eu /Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu /Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler. .. at https://TestbankDirect.eu /Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu /Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler. .. at https://TestbankDirect.eu /Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler Test Bank for LOOK 2nd Canadian Edition by Adler Full file at https://TestbankDirect.eu/Test-Bank-for-LOOK-2nd-Canadian-Edition-by-Adler