start Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 OBJECTIVES: After studying Chapter 15, the reader should be able to: • Discuss the importance of vehicle history • Retrieve vehicle service information • Read and interpret service manuals and • electronic service information Describe the use of the vehicle owner’s manual Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 KEY TERMS: Julian Date (JD) service information technical service bulletin (TSB) Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 VEHICLE SERVICE HISTORY RECORDS Whenever service work is performed, the record of what was done is usually kept on file by the shop or service department for a number of years The wise service technician will check the vehicle service history if working on a vehicle with an unusual problem Often, previous repairs may indicate the reason for the current problem or it could be related to the same circuit or components Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 OWNER’S MANUAL Many automotive professional technicians and service advisors say the owner’s manual is not read by many vehicle owners Most owner’s manuals contain all or most of the following information: How to reset the maintenance reminder light Specs including viscosity of and number of quarts of oil needed Tire pressures and standard and optional tire sizes Maintenance schedule for all fluids, including coolant, brake fluid, automatic transmission fluid, and differential fluid How to program the remote control as well as the power windows and door lock How to reset the tire pressure monitoring system after a tire rotation Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 LUBRICATION GUIDES Lubrication guides, such as those published by Chek-Chart and Chilton, include all specifications for lubrication-related service including: Hoisting location Lubrication points Grease and oil specifications Capacities for engine oil, transmission fluid, coolant for cooling systems, and differential fluid Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 Owner’s Manual is the Key to Proper Operation A customer purchased a used Pontiac Vibe and complained to a shop that the cruise control would disengage and had to be reset if driven below 25 mph (40 km/h) The service technician was able to verify that in fact this occurred, but did not know if this feature was normal or not The technician checked the owner’s manual and discovered that this vehicle was designed to operate this way Unlike other cruise control systems, those systems on Toyota-based vehicles are designed to shut off below 25 mph, requiring the driver to reset the desired speed The customer was informed that nothing could be done to correct this concern and the technician also learned something Vehicles that use the Toyota cruise control system include all Toyotas, plus Lexus, Pontiac Vibe, and Chevrolet Prism HINT: Many vehicle manufacturers offer owner’s manuals on their website for a free download Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 SERVICE MANUALS Factory and aftermarket service manuals contain specifications and service procedures While factory service manuals cover just one year and one or more models of the same vehicle, most aftermarket service manuals cover multiple years and/or models in one manual Included in most service manuals are the following: Capacities and recommended specs for all fluids Specs including engine and routine maintenance items Testing procedures Service procedures including special tools when needed Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman Figure 15–1 Many service manuals include diagnostic information as well as specs and repair procedures ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 While some factory manuals are printed in one volume, most factory service information is in several volumes and divided into sections due to the amount and depth of information presented General Information Includes: Warnings and cautions VIN identification numbers on engine transmission/transaxle, and body parts Lock cylinder coding Fastener information Decimal and metric equivalents Abbreviations and standard nomenclature used Service parts identification label and process code information Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 Maintenance and Lubrication Information Includes : Schedule for “normal” as well as “severe” usage time and mileage charts Specified oil and other lubricant specifications Chassis lubrication points Tire rotation methods Periodic vehicle inspection services (items to check and time/mileage intervals) Maintenance item part numbers, such as oil and air filter numbers, and specs such as oil capacity and tire pressures Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 10 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 Next, go to the page (or pages) where the desired information is located Figure 15–13 Many pages are numbered with the section, as in this case 11, followed by the page number 27 in that section Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 28 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 If bulb information or location of a component is needed, check the table of contents for the location of this information Figure 15–14 The component location section of a service manual is very helpful, especially when working on an unfamiliar vehicle Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 29 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 Service information and testing procedures should be closely followed, including any symptom or flow charts A sample of a symptom information chart is shown here: Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 30 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 ELECTRONIC SERVICE INFORMATION There are many programs available providing service information for the automotive industry Some information is available online Many shops choose to purchase software from an aftermarket supplier ALL Data and Mitchell On-Demand are commonly used software programs that include information for many vehicles Home Screen The first screen displayed when you start Displays buttons that represent the major sections of the program Access to the Home screen is available anywhere within the program by clicking the Home button on the toolbar Toolbars Displayed on most screens, providing quick access to certain functions This toolbar varies somewhat, depending upon what information is being accessed Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 31 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 Electronic Service Information Electronic service information is available mostly by subscription and provides access to an Internet site where service manual-type information is available Most vehicle manufacturers also offer electronic information to their dealers and to schools and colleges that offer corporate training programs Technical Service Bulletins Often abbreviated TSBs, technical service bulletins are issued by the manufacturer to notify service techs of a problem and include the necessary corrective action Technical service bulletins are designed for dealership technicians but are republished by aftermarket companies and made available with other service information to shops and repair facilities Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 32 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 Internet The Internet has opened the field for information exchange and access to technical advice One of the most useful websites is the International Automotive Technician’s network at www.iatn.net This is a free website, but service technicians need to register to join For a small monthly sponsor fee, the shop or service technician can gain access to the archives, which include thousands of successful repairs in the searchable database Visit IATN on the Internet at www.iatn.net Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 33 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 Recalls and Campaigns A recall or campaign is issued by a vehicle manufacturer and a notice sent to all owners in the event of a safety- or emission-related fault or concern While these may be repaired by independent shops, they are generally handled by a local dealer Items that have created recalls in the past have included fuel system leakage problems, exhaust leakage, or electrical malfunctions that could cause a fire or the engine to stall Unlike technical service bulletins whose cost is only covered when the vehicle is within the warranty period, a recall or campaign is always done at no cost to the vehicle owner Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 34 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 HOTLINE SERVICES A hotline service provider is a subscription-based helpline to assist service technicians solve technical problems While services vary, most charge a monthly fee for access to an experienced service technician who has a large amount of resource material available Often, the tech specializes in one vehicle make and is familiar with many pattern failures that are seen by other technicians in the field Hotline services are an efficient way to get information on an as-needed basis Identifix Autohotlineusa Taylor Automotive Tech-Line Aspire Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 35 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 Use a Bluetooth Hands-Free Telephone When talking to a hotline service provider, it is wise to be looking at the vehicle during the call to be able to provide information about the vehicle and perform the suggested tests This makes the job of troubleshooting easier and faster for both the technician and the service provider, resulting in shorter length calls Using a Bluetooth hands-free telephone should help shorten the length of calls, which means the cost will be less for the help service Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 36 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 SPECIALTY REPAIR MANUALS Examples of specialty repair manuals include unit repair for assembled components, such as automatic transmission/transaxle, manual transmission/transaxle, differentials and engines Some specialty repair manuals cover older or antique vehicles Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 37 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 AFTERMARKET SUPPLIES GUIDES AND CATALOGS Aftermarket supplies guides and catalogs often include expanded views of assembled parts along with helpful hints and advice Sometimes the only place this information is available is at trade shows associated with automotive training conferences and expos These Internet sites offer examples of training conferences with trade shows: Visit Auto Value Tech Expo at www.avtechexpo.com Visit Linder Technical Services at www.lindertech.com Visit Vision Hi Tech Training and Expo at www.visionkc.com Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 38 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 Julian Date The Julian date (abbreviated JD) is the number January is day 001 The Julian date is named developed the current calendar Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman of the day of the year for Julius Caesar, who 39 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 SUMMARY Vehicle history records are sometimes very helpful in determining problems that may be related to a previous fault or repair The vehicle owner’s manual is very helpful to the service technician because it includes the procedures for resetting the maintenance reminder light (oil change light), as well as how to reset the tire pressure monitoring system after a tire rotation, and other important settings and specifications Lubrication guides provide information on the specified oil and lubricants needed along with the capacities and the location of lubrication points Continued Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 40 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 SUMMARY (cont.) Factory service manuals or electronic services include information that is vehicle and year specific and very detailed Other types of service information are labor and parts guides, vacuum hose and wiring diagrams, component locator manuals, specialty manuals and aftermarket supplies guides and catalogs Hotline services are subscription based and allow a technician to talk to an experienced technician who has many resources Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 41 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458 end Automotive Technology: Principles, Diagnosis, and Service, 3rd Edition By James D Halderman 42 ©©2008 2009Pearson PearsonEducation, Education,Inc Inc Pearson PearsonPrentice PrenticeHall Hall- -Upper UpperSaddle SaddleRiver, River,NJ NJ07458 07458