LV Thạc sỹ_Research on monitoring and evaluation of international development projects

ACKNOWLEDGEMENT This thesis concludes my studies for a master in management degree in the Master of Business Administration course at the CFVG (Centre Franco-Vietnamien de formation la Gestion)) The thesis was carried out at East meet West Foundation of Vietnam, Hanoi during the period of June to December First of all, I would like to thank all professors, lectures, and tutors of the CFVG MBA Program for giving me helpful lectures and excellent support and guidance during the study and to help complete the course with good results Furthermore, I would like to acknowledge the supervision of, Prof… at CFVG He has provided valuable guidance for me since I started to work on the thesis I also express my gratitude to leaders and colleagues at East Meets West Foundation, who spent their time to share with me the helpful information and comments Their help has contributed much to finish this thesis Thank you! Hanoi, December 2009 … A research on Monitoring and Evaluation of International Development Projects TABLE OF CONTENT INTRODUCTION TO THE THESIS Page 1.1 Rationale of the topic 1.2 Scope of the research 1.3 Objective of the research 1.4 Methodology 1.5 Limitation .7 1.6 Structure of the research LITERATURE REVIEW- INTERNATIONAL DEVELOPMENT PROJECTS (IDPS) AND THEIR MONITORING AND EVALUATION 2.1 2.2 International Development Projects …………………………………………… 2.1.1 Definition and Basics of International Development Projects 2.1.2 Characteristics of International Development Projects 10 2.1.3 Life cycle of International Development Projects 11 Monitoring and evaluation of international development projects 13 2.2.1 Definition of monitoring and evaluation 13 2.2.2 Role of monitoring and evaluation to the project management of IDP 14 2.2.3 Designing of monitoring and evaluation process for IDPs 15 INGOs IN VIETNAM AND THEIR MONITORING AND EVALUATION WORK 3.1 3.2 INGOs and their international development projects in Vietnam 19 3.1.1 History of INGOs in Vietnam 19 3.1.2 Current situation of the INGOs in Vietnam and their projects .21 Monitoring and evaluation of INGOs in Vietnam 24 Page of 86 A research on Monitoring and Evaluation of International Development Projects MONITORING AND EVALUATION OF THE EAST MEETS WEST FOUNDATION’S SUPPORT NETWORK FOR PEOPLE WITH DISABILITIES 4.1 4.2 General background of the program 27 4.1.1 Disability and Agent Orange issue in Vietnam and QuangNgai 27 4.1.2 Program goals, objectives and activities 28 Monitoring and Evaluation of the Support Network for the People with Disabilities 30 4.2.1 Measurable objectives and indicators 33 4.2.2 M&E overall process, methodology and tools 34 4.2.3 M&E personnel 34 4.2.4 Coordination with local partner .35 4.2.5 Mid-term evaluation 36 EVALUATION AND RECOMMENDATIONS FOR THE MONITORING AND EVALUATION OF THE “SUPORT NETWORK FOR PEOPLE WITH DISABILITIES” 5.1 5.2 Evaluation 40 5.1.1 Strengths 40 5.1.2 Shortcomings, difficulties and challenges .42 Recommendations 41 CONCLUSION 43 REFERENCES 44 ANNEXES 46 Page of 86 A research on Monitoring and Evaluation of International Development Projects EXECUTIVE SUMMARY Currently there are about 50 international non-governmental organizations (INGOs) working in Vietnam, providing support to the disadvantaged people in the country Their aid has been realized though many development programs carried out in different regions and focused on education, health, social issues and economic development Along with the financial and humanitarian support, the NGOs have also brought into Vietnam the knowledge of project management of international development projects One of the most important techniques used in the international development projects is monitoring and evaluation (M&E) East Meets West Foundation, where the author is working with, has been present in Vietnam for more than 21 years and is currently the largest non-governmental organization in the country Among its innovative programs and projects in health, clean water and sanitation, education and community infrastructure is a well-established and managed program to support the disabled people and the Agent Orange survivors, the Support Network for People With Disabilities (SNPWD) It is a 5-year program which was started in 2006 in Quang Ngai province This research is focusing on understanding how monitoring and evaluation is important and carried out in international development projects by INGOs and later focusing on analyzing the M&E process, methodology and techniques of East Meets West Foundation’s Support Network for the People with Disabilities program, In the last part, the research concentrates in giving out some recommendations for a more effective M&E of the project Page of 86 A research on Monitoring and Evaluation of International Development Projects CHAPTER GENERAL INTRODUCTION TO THE THESIS 1.1 Rationale of the topic Over the last decade there has been a dramatic growth in the number of NGOs involved in development aid, in both developed and developing countries The total amount of public funds being spent through NGOs has grown dramatically and the proportion of development aid going through NGOs, relative to bilateral or multilateral agencies, has also increased Associated with this growth has been a growing concern about identifying the achievements of NGOs This has been evident in the burgeoning literature on the monitoring and evaluation of NGO activities Internationally, a lot of INGOs are implementing different types of monitoring and evaluation methods and processes In Vietnam, currently there are about 500 international non-governmental organizations (INGOs) working to provide support to the disadvantaged people in the country Their aid has been realized though many development programs carried out in different regions and focused on education, health, social issues and economic development According to incomplete statistics of the People’s Aid Coordinating Committee (PACCOM), INGOs provided an estimate of 2,700 grants (project and non-project), with a total disbursement of over US$216 million, compared to about 175 million USD in the year 2005, or an increase of 23 % The M&E concept has just been brought to Vietnam through the large INGOs, where the M&E systems are in place However, in general picture, the M&E is at the new stage, where NGOs practitioners are applying the internationally successful project management models, and the monitoring and evaluation process in particular, in Vietnam context East Meets West Foundation has been working in Vietnam for more than 21 years and is currently the largest non-governmental organization in the country EMW implements innovative programs and projects in health, clean water and sanitation, education and community infrastructure that have made a lasting impact on millions of children and families living in poverty Thus far, EMW has invested over US$75 million in Vietnam Among the largest programs that EMW has been carrying out, disabled people and AO survivors are of the organization’s top interests The East Meets West established the Support Network for People With Disabilities (SN-PWD) in 2006 with a grant from The Ford Foundation The SNPage of 86 A research on Monitoring and Evaluation of International Development Projects PWD is an initiative to help create channels of medical and educational services for people with disabilities (PWDs) of various kinds in Quang Ngai province The main goal is to improve the quality of life for people with disabilities by th e creation of long-term, sustainable channels by which these people can access health care and other services Working at East Meets West Foundation, the author finds it so exciting and useful to have a study of this project’s monitoring and evaluation, as it is a really important part of the project management and the following research has been formulated: “MONITORING AND EVALUATION OF INTERNATIONAL DEVELOPMENT PROJECTS – A CASE OF THE EAST MEETS WEST FOUNDATION’S SUPPORT NETWORK FOR PEOPLE WITH DISABILITIES” 1.2 Scope of the research Project management in general and monitoring and evaluation embraces a wide range of different types of projects that could not be fully captured within this research The monitoring and evaluation itself can be applied in many different types of projects The research will address some theoretical issues of the monitoring and evaluation at development projects and then focusing on a case study of monitoring and evaluation of one of the largest program of the East Meets West Foundation: “Support Network for the People with Disabilities” 1.3 Objectives of the research The primary aim of the research is to look into how East Meets West, as an INGO, has employed monitoring and evaluation theories and tools to develop and manage their program to support the disabled, which started in Quang Ngai province since 2006 Subsequently, it also wishes to suggest for some recommendations on how to improve the monitoring and evaluation work There are specific objectives to be met in the research: - Carry out a literature review on monitoring and evaluation for NGOs’ international development programs/projects Provide some successful exercises in monitoring and evaluation of some world-class wellknown NGOs Study the monitoring and evaluation at East Meets West Foundation’s Support Network for the People with Disabilities program Give some recommendations for effective monitoring and evaluation for the program Page of 86 A research on Monitoring and Evaluation of International Development Projects 1.4 Methodology of the research 1.4.1 Data collection method In order to have a panorama view on the monitoring and evaluation of the Support Network for the People with Disabilities, both primary and secondary data were generated from the following sources: Primary Data Sources - In-depth interviews and discussions were conducted with the following key informants:  EMW’s Country Director, who is responsible for and overseeing all the programs of the organization  EMW’s Program Development Director, who was in charge of development the project design  - SNPWD’s National Coordinator, who is leading a team in Quang Ngai to run the program since 2006 Qualitative research was conducted with program managers and managers from 20 INGOs in Vietnam to understand how M&E is implementing in INGOs in Vietnam Secondary Data Sources - Program quarterly reports and mid-term reviews - Books, journals - On-line, web-based information postings 1.4.2 Data Analysis Method The study is developed in a descriptive and analytical framework Furthermore, in order to make the analysis fore deeply, some other complementary tools are being used such as statistic and comparative methods It is noteworthy that the research requires its author to apply her knowledge obtained during the study course at CFVG Hanoi in regards of project management This is a good chance for the author to reflect the theories in the real management context 1.5 Limitations The author claims to finish the research at her best effort However, as the author’s knowledge in the field is limited, the research hence may be performed with certain shortcomings Still, due to time constraint and restricted access to documents of East Meets West Foundation (as a confidentiality principle), the presentation will be impacted to some extent Every and all ideas to develop the research are highly appreciated by the author Page of 86 A research on Monitoring and Evaluation of International Development Projects 1.6 Structure of the research The research study is divided into four chapters, including: Chapter 1: General introduction to the research: the chapter provides the rationale of the topic, the objective and scope of this research as well as the methodologies applied Chapter 2: Literature review – international development projects (IDPs) and their monitoring and evaluation: the chapter starts from raising the definition and other theoretical issues regarding project, project management, international development projects and monitoring and evaluation Chapter 3: INGOs in Vietnam and their monitoring and evaluation work: the chapter features the history, development and current issues of the INGOs in Vietnam as well as the current situation of the monitoring and evaluation of these organizations’ programs Chapter 3: Monitoring and evaluation of the East Meets West Foundation’s Support Network for People with Disabilities: focusing on how the program’s monitoring and evaluation is planned, implemented and contributed to the effectiveness of the program as well as the decision making process of the organization Chapter 4: Evaluation and Recommendations : From the description in chapter 3, chapter analyses the strengths, weaknesses and challenges of the monitoring and evaluation of the Support Network for the People with Disabilties, then provide with some recommendations to help this improve and overcome the challenges and difficulties Page of 86 A research on Monitoring and Evaluation of International Development Projects CHAPTER LITERATURE REVIEW: INTERNATIONAL DEVELOPMENT PROJECTS AND THEIR MONITORING AND EVALUATION 2.1 International Development Projects 2.1.1 Definition and Basics of International Development Projects 2.1.1.1 Project and project management Before going into particular definition of international development projects (IDPs), it is necessary to run quickly through what a project is and how project management is defined and divided into steps and processes The definition of a project pointed out in the Project Management Guidebook by Method 123 Ltd., a project is “a unique endeavor to produce a set of deliverables within clearly specified time, cost and quality constraints” As such, they defined project management as the skills, tools and management processes required to undertake a project successfully The Project Lifecycle, which consists of four phases: Fig 1: Project Life Cycle (Source: Method 123 Ltd 2003, Project Management Guidebook) Project initiation: In this phase, a business problem (or opportunity) is identified and a business case which provides various solution options is defined A “Project Charter” is completed, which outlines the objectives, scope and structure of the new project Page of 86 A research on Monitoring and Evaluation of International Development Projects Project planning: One the scope of the project has been defined in the Project Charter, the project enters the detailed planning phase This involves the creation of a project plan, a resources plan, financial plan, quality plan, risk plan, acceptance and communications plan At this point the project has been planned in detail and is ready to be executed Project execution: This phase involves the execution of each activity and tasks listed in the Project Plan While the activities and tasks are being executed, a series of management processes are undertaken to monitor and control the deliverables being output by the project Project completion: Project completion involves releasing the final deliverables to the customer, handing over project documentation, terminating supplier contracts, releasing project resources and communicating the closure of the project to all stakeholders The last remaining step is to undertake a Post Implementation Review to quantify the overall success of the project and list any lesions learnt for future projects As seen from the above introduction about the project, the monitoring and evaluation work falls into the third and fourth part of the project But its planning and actions should be considered and planned from the beginning of the cycle 2.1.1.2 Definition of international development projects (IDPs) According to Robert Younker in “The Nature of International Development Projects”, 2003, World Bank, international development projects (IDPs) are medium to large size projects and/or programs in all sectors of developing countries financed by the following types of institutions: - Multilateral Development Banks such as the World Bank and regional development banks (ADB, AfDB, IADB, CDB, etc.) - United Nations Associated Agencies (UNDP, FAO, ILO, WHO, UNIDO, etc.) - Bilateral and multilateral government agencies (such as USAID, European Union or CDA) - Non-governmental organizations (NGOs) (such as CARE, Catholic Relief Services, Oxfam or Save the Children) - Government agencies in developing countries Thus, by definition, IDPs involve a number of different actors including donor agencies, (often more than one), government organizations at several levels, consultants, trainers, evaluators, researchers, and local beneficiaries including local organizations 2.1.2 Characteristics of International Development Projects In order to have more comprehensive definition of IDPs and to understand how different IDPs are from normal projects, it is also necessary to give out its characteristics:  The objectives of IDP are for economic and social development, often involving poverty reduction and the usual profit motive is often missing The financing agency often has motives and objectives of its own; Page 10 of 86 A research on Monitoring and Evaluation of International Development Projects of advises from program local partners It is believed that more of these helpful assistive devices would be produced in the coming time by the local persons to help the PWDs in the local areas Capacity to provide daily care for PWDs Family is the closest environment to PWDs Equipped with the knowledge transferred by local volunteers, family members became the most important services providers to PWDs as they are the ones who stay most of the time with PWDs and who usually provide them with most needed help In the above cases, family has been playing key role in PWDs’ past, present and future rehabilitation In one case, it is the husband who has been spending most of his time to help her wife restore basic physical functions In other cases, it was the parents who were never reluctant to bring their child wherever they think useful to correct child’s disability in the hope of giving him/her a better life These family members are able to whatever possible to make PWDs’ life easier Changes Before Awareness: family did not care (keep the child in a box) Child cannot walk After Family takes care of the child, helps him exercises every morning, loves him Volunteers more confident Child can walk, cycly Family’s determination to help rehabilitate the child Capacity to provide CWDs with inclusive education and inclusive educative environment CWDs account for a quite high percentage of PWDs The program has supported CWDs with scholarship and learning aids to enable them to go to school or to continue their education Interviewed teachers have showed that they understood the benefices of inclusive education and really support its implementation “for this girl, it shall be very sad for her if she is sent to a special school Attending inclusive education in local school prevents her from feeling disable… It is therefore better to provide CWDs with inclusive education” (Primary school teacher) “Teachers have received training on inclusive education They are now able to provide CWDs with education and monitor the situation and progress of CWDs in school by a “personal file”(School principal) A part from having provided CWDs with education, teachers have also cared about how other children have interacted with CWDs They were therefore able to convince other children to play with CWDs 2.5 Challenges for a better services to PWDs - CFVG MBA 14th Intake - Page 72 - A research on Monitoring and Evaluation of International Development Projects Although the capacity of services administrators and local services providers have been improved through out the process of program implementation, they still face many challenges 2.5.1 Challenges for administering services to PWDs Lack of time Time is the first challenge mentioned by services administrators Indeed, services administrators are those for whom disability issue is only one of their areas of services For many of them, the program is the first opportunity for them to participate in addressing this issue What they for the program is sometimes seen as an add-on work Lack of funding Lack of funding to carry out all services that may help PWDs is another challenge For services administrators, for better services to PWDs, scale of activities as well as number of activities should be increased Such development requires more human and material resources, thus requires more financial resource too Limited accessibility, availability and affordability of services Services administrators are also concerned about the accessibility and availability of services for PWDs Due to the lack of appropriate equipments and due to the low level of expertise of local services providers, they face the challenges of making services more accessible to PWDs, i.e organising proximity services instead of sending PWDs to other cities or provinces for treatment The situation is not yet to change in the near future since a plan is being developed to build surgical capacity of the local health staff In term of policies, services administrators still struggle with the issue of affordability of services Although government has issued health insurance policies that allow people to access to services at an affordable cost or for free, many people still have not insurance It happened that a person had an accident and became disabled but could not afford to stay in the hospital for rehabilitation since they were not covered This is a longterm strategy for health covers for all population Refreshing local support network In regards to the implementation of rehabilitation at community level the challenge is to maintain the local support network and to keep local volunteers motivated The monitoring and information system sometimes suffered from lack of motivation of local volunteers due to lack of financial incentives Service administrators know that if they can arrange for some minor fund to refresh the community volunteers with the knowledge and skills, they can keep this network sustainable They may need to submit a proposal to the funding agency within the health service for this funding 2.5.2 Challenges for providing services to PWDs Lack of time - CFVG MBA 14th Intake - Page 73 - A research on Monitoring and Evaluation of International Development Projects For services providers who are mainly local health workers who are mobilised as local support volunteers, time is also a challenge Indeed, like services administrators, they are not full-time working on disability issue Need for volunteers to invest in other income generating activities As per today, volunteers receive a symbolic allowance for transportation and not receive any other financial compensation for the work with PWDs They therefore still need to works other than support to PWDs in order to earn a living These works may prevent them from spending more time to support PWDs They therefore expect a greater financial support from the program or local authorities so that they can devote more time for visiting and supporting PWDs High expectation of PWDs and/or their families versus limited means of support Local volunteers also find the job they are doing for PWDs is sometimes really challenging due to the high expectation of PWDs and their families Program partners and volunteers have tried their best to make better use of available facilities and locally made rehabilitation equipments in order to help PWDs rehabilitate in shortest time However PWDs and their families still expected that surgical operations or physical rehabilitation would produce rapid and visible changes even if they knew that it would take more time or less to make visible changes depending on the disability status Large geographic areas and big number of PWDs Today, each volunteer is in charge of providing services to PWDs in at least one village Since they are not full time on disability issue, they find it is hard to cover all geographic area of a village in a regular basis In addition to that, there may be a high number of PWDs in one village This makes much more difficult the outreaching to all PWDs Different needs of PWDs Each PwD is a particular case Their physical, mental conditions are different from one to another Their living environment is also different Thus they have different needs As volunteer used to deal with one or two cases that they have selected on the basis of high success probability, volunteers face the challenge of dealing with a new case that is different from cases they are used to Lack of knowledge and skills Since the practice of community-based rehabilitation is new, in order to avoid failure that may negatively affect future work, local volunteer usually select a patient whose results of rehabilitation can be significantly and rapidly visible For more serious cases, they have learned to refer them to a higher evel of care or specialists Risk of dog attacks and lack of insurance In many cases, houses in program areas are protected by dogs While visiting PWDs, some volunteers were attacked by these dogs Vaccination against disease following such dog attacks costs a big amount of money As per today, if such cases happens, the costs still are beared by the volunteers due to volunteers being not yet covered by any insurance - CFVG MBA 14th Intake - Page 74 - A research on Monitoring and Evaluation of International Development Projects 2.5.3 Challenges viewed from PWDs’ perspective Attitudes and health status of PWDs Success of a case usually depends not only on the capacity of services administrators or services providers It also depends on the ability of the PWDs and on their willingness to take steps forwards Indeed, on one hand, if a PwD refuses to cooperate with local volunteers, it may create difficulties for local volunteers to effectively support him/her On other hand, in some cases, PWDs’ health status prevents them from receiving an intervention such as a surgical operation Involvement of PWDs’ families Addressing issue of disability, making visible results, sustaining impacts are certainly not at sole responsibility of services administrators or services providers Again families play an important role However, due to lack of knowledge, or lack of time or under pressure of earning a living, PWDs’ family members may have other priorities than supporting PWDs’ rehabilitation This is a challenge for success of rehabilitation practices because a strong collaboration of PWDs’ family members is necessary to ensure effective follow-up of volunteers’ regular visits Conclusions, lessons learnt and Recommendations The program SN-PWD in Quang Ngai has been implemented in an effective and efficient way The strongest point of the program is the holistic approach which, while focusing on physical rehabilitation, also addresses issue of education, vocational training and building capacity A great contribution of the program was to set up a wide local support network that was enabled to provide close, quick and effective support to PWDs This local support network has been developed with participation of local community members who have been equipped with knowledge of rehabilitation In term of local capacity, the program has helped increase local partners’ knowledge about the scope of the disability issue, PWDs’ needs, available services and capacity to coordinate, integrate these available services The program has also impacted local capacity to develop and implement actions for the benefits of PWDs Activities aiming at creating changes in PWDs’ life have been producing good results PWDs, families, communities’ awareness of the importance of rehabilitation and early intervention have been positively changed PWDs’ health status and life are sustainably improved and their ability to be independent is increased For further development, the program shall deal with challenges in term of time, funding and human resources to meet different needs of big number of PWDs currently living in a large geographical area Strategic recommendations - CFVG MBA 14th Intake - Page 75 - A research on Monitoring and Evaluation of International Development Projects Keep focus on two districts, while exploring opportunities for expansion SN-PWD program, it is a program that works It is therefore legitimate to expect an expansion of the program in order to bring changes to more people Strategically, on the basis of finding on capacities and challenges, it may be wise to keep focus on the two existing districts and, at the same time, to explore opportunities to expand the program to other districts in Quang Ngai province in order to improve availability, accessibility and affordability of services to PWDs Based on success of building capacity of the local partners, on effective operation of the PMC as well as their smooth cooperation with EMW, it means now the time to help the local partners working on disabilities in further areas Develop local partners’ capacity for fund raising for future expansion Since the program management committee which is composed of high ranked officials already thinks about expanding, it is probably good to support them in the development of a proposal for funding Instead of spending funds for other districts, the funds can be used as seed money for developing this proposal so that funding can be found in order to implement similar program in other districts Strengthen local support network As the program has successful set up and mobilised a local network support, it is recommended that strengthening this network shall be a priority of the second phase of the program Although program expansion to other districts is not recommended, exchange of experiences with local health workers in other places is to be organised in order to build ground for future expansion of the program Consider link with family economic development Families play a key role in supporting PWDs When the family is poor, the quality of care is also affected The program design today has not a component on economic development It may well be good to have such a component in the program design whenever and wherever possible to make it more holistic and comprehensive Keep using the current institutional setting The scope of disability issue is wide There therefore is a need to address this issue from different angles To be efficient, effective and sustainable, the program implementation should benefit from joint efforts of different agencies It is then recommended that the program continue to use the current institutional setting where Department of Health is assigned by the Provincial People Committee as lead agency for managing the program implementation Operational recommendations As most of activities carried out by the program are relevant, the following recommendations mainly focus on areas that need to be improved In term of organisation of services - CFVG MBA 14th Intake - Page 76 - A research on Monitoring and Evaluation of International Development Projects Local support network is the base of the community-based rehabilitation and is critical to the sustainability of the program, it is recommended that concrete action is taken to improve the network’s effectiveness These actions can be: a Increasing knowledge and skills: this can be done through training of volunteers Training design shall be based on an evaluation of volunteers’ needs Volunteers with similar needs can be grouped and provided with appropriate training More practical training shall be improved in collaboration with Physical therapy and Rehabilitation Ward of district hospitals Creating opportunities for volunteers to exchange experience can be another capacity building method that program can apply b Creating better working conditions for volunteers so as to encourage them to be more proactive and more committed to the services: this can be done through an open discussion with volunteers about their status, roles, responsibilities, needs and the program approach, thus to find the best compromise between individual interest and program expectation It is not necessary that all volunteers need to be village health workers if health workers not like to be volunteers More awareness raising activities shall be organised towards PWDs’ family members on the benefits of volunteers’ visits and on the need to collaborate with these volunteers for the interest of PWDs in order to help volunteers overcome the barrier of “need to have a gift to facilitate the visit” From the program side, it is recommended that the program consider at first buying health insurance for volunteers and then lobby provincial authorities to get this health insurance for volunteers institutionalised It is also recommended that the program consider consulting with provincial authorities to determine the most appropriate and affordable level of allowance for volunteers In term of services to PWDs On the basis of lessons learnt, early intervention and effective rehabilitation are critical to changes in PWDs’ life It is therefore important to maintain the monitoring system with regular update from local health volunteers in order to timely detect new cases of disability In regards to effective rehabilitation, it is recommended that the program considers wherever and whenever possible the provision at local level of appropriate rehabilitation equipments that cannot be made of local materials As children form important targeted group of the program, the project has provided them with support to education In order to ensure full development of children, it is recommended that the program also provides support to create better and safer play environment for children Consultation with children can help design appropriate actions to meet children’s needs and capacities Job training is an important service that local partners also want to promote Indeed the ultimate goal of support to PWDs is to enable them to be independent Lessons learnt from the program shows that the current program approach to vocational training issue is innovative and ensure employment opportunity is confirmed for trainees However if such training can be certified by a competent authorities, it may help open up employment opportunities for PWDs It is therefore recommended that the program connects trainees, trainers with an authorised agency and lobby for a certificate delivery at the end of the training period wherever and whenever it is possible In term of work method - CFVG MBA 14th Intake - Page 77 - A research on Monitoring and Evaluation of International Development Projects In order to improve monitoring and supervision system and better assess impact and results, quarterly assessment mission is recommended The assessment shall focus on concrete rehabilitation results in order to better draw lessons learnt Communication activities also need to be improved in order to create better understanding between different stakeholders in order to facilitate cooperation and long-term commitment to better service for PWDs Contents, means and targeted groups of communication shall be regularly reviewed through a consultation process in order to improve the quality and effectiveness - CFVG MBA 14th Intake - Page 78 - A research on Monitoring and Evaluation of International Development Projects Appendix Examples Project Impacts - CFVG MBA 14th Intake - Page 79 - A research on Monitoring and Evaluation of International Development Projects Recommendations - CFVG MBA 14th Intake - Page 80 - A research on Monitoring and Evaluation of International Development Projects Description of services - CFVG MBA 14th Intake - Page 81 - A research on Monitoring and Evaluation of International Development Projects Appendix Questionnaires East Meets West Foundations Project : NS-PWDs Group: Questionnaires Province Quang Ngai Name: Agency: Part Opinion about project activities Q Which project activities you have been involved in ? Q.2 Which project activity did you like most ? Q.3 Which project activity were you not not satisfied with? Q.4 What you recommend in term of activities and methods for next phase project implementation? Part Opinion about project impacts Q.5 How many PWDs are there in Quang Ngai province? Q.6 Which assistive services are available to enable PWDs to improve their life? Q.7 Is your institution’s function to manage and provide services for PWDs? Q.8 Do you think your institution has capacity to administer and to provide services to PWDs? Q.9 Which challenge is the biggest for your institution to administer and to provide services to PWDs? Q10 How has this challenge been addressed? Q11 What did project to help your institution to address the challenge? Q12 Which is the biggest difficulty that PWDs meet in accessing assistive services to improve their life? Q13 How this difficulty was and can be overcome? Q14 What project has been doing to facilitate access to services for PWDs? Q15 What are the main causes of limited access of PWDs to services? Q16 What your institution has been doing to support PWDs Q17 Provincial policies in regards to services for PWDs Part Recommendations Q18 Your recommendations for improving service administration and provision for PWDs? - CFVG MBA 14th Intake - Page 82 - A research on Monitoring and Evaluation of International Development Projects Appendix Focus group discussion Q1 What changes the project has been making to your institution’s capacity to administer and to provide services for PWDs in terms of: - organisation and implementation of screening exercices - organisation and implementation of medical treatment and rehabilitation for PWDs - organisation and provision of vocational training and job creation for PWDs - organisation and provision of education services for CWDs - upgrading and management of infrastructures used for provision of services for PWDs Q1 What changes the project has been making to your own capacity to administer and to provide services for PWDs in terms of: - organisation and implementation of screening exercices - organisation and implementation of medical treatment and rehabilitation for PWDs - organisation and provision of vocational training and job creation for PWDs - organisation and provision of education services for CWDs upgrading and management of infrastructures used for provision of services for PWDs Q.3 What support can you commit to the project implementation in the coming time? - CFVG MBA 14th Intake - Page 83 - A research on Monitoring and Evaluation of International Development Projects Appendix Introduction and confidentiality clauses East Meets West Project: SN-PWDs Group: Introduction … In this meeting, I would like to have a discussion with you in order to: review project progress against initial plan identify changes made to the administration and provision of services for PWDs come up with recommendations for the project implementation in the coming time In term of methods, in order to get effective results, I would like to propose the follows: Answering questionnaires (30 mn) Small group discussion (30 mn), Open discussion of group discussion results (30 mn) Further individual sharing (30 mn) During the discussion, in order to keep your information authentic, I will ask you permission to use recorder Your opinions will be recorded and may be used However we only mention your name upon your agreement for us to so Thank you for your cooperation Consultant - CFVG MBA 14th Intake Informant - Page 84 - A research on Monitoring and Evaluation of International Development Projects Appendix Field trip Agenda Date 26 June 27 June 28 June Location Quang Ngai Duc Pho district Pho Ninh (Duc Pho) Duc Pho town 29 June Tinh Minh (Son Tinh district) Son Tinh town 30 June Son Tinh district - CFVG MBA 14th Intake Activities Travel to Quang Ngai Meeting with provincial PMC Meeting with district PMC Meeting with local volunteers Visit to a shop owner participating in vocational training for CWDs Visit to a PWDs (rehabilitation) Visit to a CWDs (rehabilitation and education) Meeting with local volunteers Visit to a school Visit to a CWDs (rehabilitation and education) Meeting with local volunteers Visit to a CWDs (rehabilitation and social integration) Visit to a school Visit to a CWDs (rehabilitation and education) Meeting with local volunteers Visit to a CWDs (rehabilitation and vocational training) Visit to a families with PWDs (rehabilitation) Visit to a CWD (education and rehabilitation) Meeting with PMC Reporting to EMW Travel back - Page 85 - A research on Monitoring and Evaluation of International Development Projects Appendix 6: Consultant’s CV … - CFVG MBA 14th Intake - Page 86 - ... Vietnam and their projects .21 Monitoring and evaluation of INGOs in Vietnam 24 Page of 86 A research on Monitoring and Evaluation of International Development Projects MONITORING AND EVALUATION. .. research on Monitoring and Evaluation of International Development Projects CHAPTER INTERNATIONAL NGOS IN VIETNAM THEIR MONITORING AND EVALUATION 3.1 AND INGOs and their international development projects. .. research on Monitoring and Evaluation of International Development Projects ANNEX SURVEY QUESTIONNAIRE Qualitative research on Perspectations and Practices of Monitoring and Evaluation of INGOs’ Projects