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SƠ ĐỒ TỔ CHỨC INTERCONTINENTAL DANANG
Sơ đồ cấu tổ chức: General Manager Secretary Deputy General Manager Resort Manager Director of Human Resource s Director of Sales & Marketing Director of Finance Director of Engineering Human Resources Manager Director of Sales Finance Manager Chief Engineering Director of QCI Director of F&B Director of Guest Service Director of Club lounge Executive Chief FO Manager IC Club Manager Executive Housekee per Director of SPA Chief Security Recreation Manager The function of each part: General Manager: • The person with the highest hotel management function, covering the entire operation of the hotel, in coordination with the operation of the deputy general manager to oversee the work plan and the corresponding rules of rules around Business management goals are on the rise Business management goals are on the riseAs the head of the company, direct the department and its subordinate units with direct duties as follows: Set out operating directions for the whole company Internal and external relations with customers Organizing and managing business activities and being responsible before the law A person who directly signs contracts relating to the hotel's business Secretary: is the person who is responsible for recording books and papers and translating for the director Deputy General Manager: The Deputy General Director assists the general manager in planning, developing, implementing and monitoring hotel initiatives and projects It is also the highest management department for the business and human resource management of the hotel Regularly supervise, urge and direct the departments to complete the assigned work When the general manager is absent, it is they who assume the responsibility of the head of a hotel Coordinating hotel operations, liaising with outside industries on behalf of the hotel, state agencies handling administrative issues to ensure the normal operation of the hotel, duties and business indicators International hotel is completed with high quality Resort Manager: directly managing the daily activities of the departments directly and indirectly serving tourists such as receptionists, accommodations, restaurants, food processing, entertainment services, spa services, accounting, Sales and marketing, human resources, The scope of work and the specific tasks of the day, week and month of the hotel vary in size, grade and nature Director of Human Resources: Recruitment, research and analysis of employee positions Expected management of personnel, quality management and personnel To advise the General Manager on the organization and management of human resources Director of Sales & Marketing: Impact and create potential market Planning promotions, promotions for hotel services, and implementing promotions Links with partners at home and abroad such as travel,… Market analysis, through which outlines plans and actions to adapt to market changes Disseminate information to other departments Director of Finance: Keep track of hotel revenue and expenditure, keep track of hotel deliveries • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Establishing vouchers in the formation and use of capital; Set up vouchers to determine the business results of each department and the whole hotel; Making financial statements by month, quarter and year Manage and monitor revenues and expenditures Director of Engineering: Fix the hotel facilities when something goes wrong Maintenance of hotel equipment to limit severe damage Assuming the installation of audio and light equipment in the hall and meeting rooms Director of QCI: Manage technical warehouse and contact suppliers to buy materials Make technical related reports Director of F&B: Asset management, equipment of the department Serving guests daily meals and large and small parties in the hotel Organizing, arranging, decorating the dining room neatly Ensure hygiene and safety in the work area Make daily reports Director of Guest Service: Arrange travel for guests Service of sending goods abroad Provide car rental services Director of Club lounge: Find out the needs and design appropriate programs Organize parties, festivals, games upon request Add value to the hotel, create more choices for hotel guests Executive Housekeeper: Take care of hygiene, aesthetics, decoration in public areas in the hotel such as lobby, hallway, ceiling, stairs,… Take care of ornamental plants in the hotel to create a cool, lively space in the hotel Director of SPA: Inventory, make reports on the use of raw materials, pharmaceuticals and related products Answer other questions of customers during their time at Spa Supervising employees' attitudes and practices with customers Chief Security: Ensure the safety of guests, hotel properties and guests, responsible for security in the hotel • upervise the way employees work