Tài liệu tham khảo |
Loại |
Chi tiết |
1. Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of marketing, 58(3), 53-66 |
Sách, tạp chí |
Tiêu đề: |
Customer satisfaction, market share, and profitability: Findings from Sweden |
Tác giả: |
Anderson, E. W., Fornell, C., & Lehmann, D. R |
Năm: |
1994 |
|
2. Bartlett, K. R. (2001). The relationship between training and organizational commitment: A study in the health care field. Human resource development quarterly, 12(4), 335-352 |
Sách, tạp chí |
Tiêu đề: |
The relationship between training and organizational commitment: A study in the health care field |
Tác giả: |
Bartlett, K. R |
Năm: |
2001 |
|
3. Brown, T. J., Churchill, G. A., & Peter, J. P. (1993). Improving the measurement of service quality. Journal of retailing, 69(1), 127-139 |
Sách, tạp chí |
Tiêu đề: |
Improving the measurement of service quality |
Tác giả: |
Brown, T. J., Churchill, G. A., & Peter, J. P |
Năm: |
1993 |
|
4. Bramley, P. (1993) Evaluating Training Effectiveness: Benchmarking Your Training Activity Best Practice. London: McGraw Hill |
Sách, tạp chí |
Tiêu đề: |
Evaluating Training Effectiveness: Benchmarking Your Training Activity Best Practice |
|
5. Brady, M. K., & Cronin, J. J., Jr. (2001). Some new thoughts on conceptualizing perceived service quality and value. Journal of Consumer Research, 17(4), 375- 384 |
Sách, tạp chí |
Tiêu đề: |
Some new thoughts on conceptualizing perceived service quality and value |
Tác giả: |
Brady, M. K., & Cronin, J. J., Jr |
Năm: |
2001 |
|
6. Buttle, F. (1996). SERVQUAL: review, critique, research agenda. European Journal of marketing, 30(1), 8-32 |
Sách, tạp chí |
Tiêu đề: |
SERVQUAL: review, critique, research agenda |
Tác giả: |
Buttle, F |
Năm: |
1996 |
|
7. Cascio, W. F. (2017). Training trends: Macro, micro, and policy issues. Human Resource Management Review |
Sách, tạp chí |
Tiêu đề: |
Training trends: Macro, micro, and policy issues |
Tác giả: |
Cascio, W. F |
Năm: |
2017 |
|
8. Caruana, A., Money, A. W., & Berthon, P. R. (2000). Service quality and satisfaction–the moderating role of value. European Journal of marketing, 34(11/12), 1338-1353 |
Sách, tạp chí |
Tiêu đề: |
Service quality and satisfaction–the moderating role of value |
Tác giả: |
Caruana, A., Money, A. W., & Berthon, P. R |
Năm: |
2000 |
|
9. Cadotte, E. R., Woodruff, R. B., & Jenkins, R. L. (1987). Expectations and norms in models of consumer satisfaction. Journal of marketing Research, 24(3), 305-314 |
Sách, tạp chí |
Tiêu đề: |
Expectations and norms in models of consumer satisfaction |
Tác giả: |
Cadotte, E. R., Woodruff, R. B., & Jenkins, R. L |
Năm: |
1987 |
|
10. Churchill Jr, G. A., & Surprenant, C. (1982). An investigation into the determinants of customer satisfaction. Journal of marketing research, 19(4), 491-504 |
Sách, tạp chí |
Tiêu đề: |
An investigation into the determinants of customer satisfaction |
Tác giả: |
Churchill Jr, G. A., & Surprenant, C |
Năm: |
1982 |
|
11. Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. The journal of marketing, 55-68 |
Sách, tạp chí |
Tiêu đề: |
Measuring service quality: a reexamination and extension |
Tác giả: |
Cronin Jr, J. J., & Taylor, S. A |
Năm: |
1992 |
|
12. Cronin Jr, J. J., & Taylor, S. A. (1994). SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of marketing, 58(1), 125-131 |
Sách, tạp chí |
Tiêu đề: |
SERVPERF versus SERVQUAL: "reconciling performance-based and perceptions-minus-expectations measurement of service quality |
Tác giả: |
Cronin Jr, J. J., & Taylor, S. A |
Năm: |
1994 |
|
14. Dabholkar, P. A., Thorpe, D. I., & Rentz, J. O. (1996). A measure of service quality for retail stores: scale development and validation. Journal of the Academy of marketing Science, 24(1), 3 |
Sách, tạp chí |
Tiêu đề: |
A measure of service quality for retail stores: scale development and validation |
Tác giả: |
Dabholkar, P. A., Thorpe, D. I., & Rentz, J. O |
Năm: |
1996 |
|
15. Deng, Z., Lu, W., Wei, K. K., & Zhang, J. (2010). Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China. International journal of information management, 30(4), 289-300 |
Sách, tạp chí |
Tiêu đề: |
Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China |
Tác giả: |
Deng, Z., Lu, W., Wei, K. K., & Zhang, J |
Năm: |
2010 |
|
16. De Ruyter, K., Bloemer, J., & Peeters, P. (1997). Merging service quality and service satisfaction. An empirical test of an integrative model. Journal of economic psychology, 18(4), 387-406 |
Sách, tạp chí |
Tiêu đề: |
Merging service quality and service satisfaction. An empirical test of an integrative model |
Tác giả: |
De Ruyter, K., Bloemer, J., & Peeters, P |
Năm: |
1997 |
|
19. Hair, J.F. Jr., Anderson, R.E., Tatham, R.L., & Black, W.C. (1998). Multivariate Data Analysis, (5th Edition) |
Sách, tạp chí |
Tiêu đề: |
Hair, J.F. Jr., Anderson, R.E., Tatham, R.L., & Black, W.C. (1998) |
Tác giả: |
Hair, J.F. Jr., Anderson, R.E., Tatham, R.L., & Black, W.C |
Năm: |
1998 |
|
20. Hair Jr., J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis (5th ed.). Englewood Cliffs, NJ: PrenticeHall |
Sách, tạp chí |
Tiêu đề: |
). Multivariate data analysis (5th ed.) |
Tác giả: |
Hair Jr., J. F., Anderson, R. E., Tatham, R. L., & Black, W. C |
Năm: |
1998 |
|
21. Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1995). Multivariate date analysis with readings. Englewood Cliff, NJ: Prentce |
Sách, tạp chí |
Tiêu đề: |
Multivariate date analysis with readings |
Tác giả: |
Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C |
Năm: |
1995 |
|
22. Hinrichs, J. R. (1976). Personnel training. Handbook of industrial and organizational psychology, 2(8), 829-860 |
Sách, tạp chí |
Tiêu đề: |
Personnel training |
Tác giả: |
Hinrichs, J. R |
Năm: |
1976 |
|
23. Ho ng Trọng v Chu Nguy n M ng Ngọc (2008), Analysis of research data with SPSS–Hong Duc Publisher, Ho Chi Minh, Vietnam |
Sách, tạp chí |
Tiêu đề: |
Analysis of research data with SPSS |
Tác giả: |
Ho ng Trọng v Chu Nguy n M ng Ngọc |
Năm: |
2008 |
|