Ebook Introduction to health care management (3/E): Part 1

(BQ) Part 1 book Introduction to health care management has contents: An overview of health care management, leadership, management and motivation, organizational behavior and management thinking, strategic planning, healthcare marketing, quality improvement basics, information technology,.... and other contents.

THIRD EDITION Introduction to Health Care Management Edited by Sharon B Buchbinder, RN, PhD Professor and Program Coordinator MS in Healthcare Management Program School of Graduate and Professional Studies Stevenson University Owings Mills, Maryland Nancy H Shanks, PhD Professor Emeritus Department of Health Professions Health Care Management Program Metropolitan State University of Denver Denver, Colorado World Headquarters Jones & Bartlett Learning 5 Wall Street Burlington, MA 01803 978-443-5000 info@jblearning.com www.jblearning.com Jones & Bartlett Learning books and products are available through most bookstores and online booksellers To contact Jones & Bartlett Learning directly, call 800-832-0034, fax 978-443-8000, or visit our website, www.jblearning.com Substantial discounts on bulk quantities of Jones & Bartlett Learning publications are available to corporations, professional associations, and other qualified organizations For details and specific discount information, contact the special sales department at Jones & Bartlett Learning via the above contact information or send an email to specialsales@jblearning.com Copyright © 2017 by Jones & Bartlett Learning, LLC, an Ascend Learning Company All rights reserved No part of the material protected by this copyright may be reproduced or utilized in any form, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the copyright owner The content, statements, views, and opinions herein are the sole expression of the respective authors and not that of Jones & Bartlett Learning, LLC Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise does not constitute or imply its endorsement or recommendation by Jones & Bartlett Learning, LLC and such reference shall not be used for advertising or product endorsement purposes All trademarks displayed are the trademarks of the parties noted herein Introduction to Health Care Management, Third Edition is an independent publication and has not been authorized, sponsored, or otherwise approved by the owners of the trademarks or service marks referenced in this product There may be images in this book that feature models; these models do not necessarily endorse, represent, or participate in the activities represented in the images Any screenshots in this product are for educational and instructive purposes only Any individuals and scenarios featured in the case studies throughout this product may be real or fictitious, but are used for instructional purposes only This publication is designed to provide accurate and authoritative information in regard to the Subject Matter covered It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service If legal advice or other expert assistance is required, the service of a competent professional person should be sought Production Credits VP, Executive Publisher: David D Cella Publisher: Michael Brown Associate Editor: Lindsey Mawhiney Sousa Associate Editor: Nicholas Alakel Associate Production Editor: Rebekah Linga Senior Marketing Manager: Sophie Fleck Teague Manufacturing and Inventory Control Supervisor: Amy Bacus Composition: Integra Software Services Pvt Ltd Cover Design: Kristin E Parker Rights & Media Specialist: Merideth Tumasz Media Development Editor: Shannon Sheehan Cover and Title Page Image: © Yegor Korzh/ShutterStock, Inc Printing and Binding: Edwards Brothers Malloy Cover Printing: Edwards Brothers Malloy 10950-4 Library of Congress Cataloging-in-Publication Data Names: Buchbinder, Sharon Bell, editor | Shanks, Nancy H., editor Title: Introduction to health care management / [edited by] Sharon B Buchbinder and Nancy H Shanks Description: Third edition | Burlington, Massachusetts : Jones & Bartlett Learning, [2015] | Includes bibliographical references and index Identifiers: LCCN 2015040132 | ISBN 9781284081015 (paper) Subjects: | MESH: Health Services Administration | Efficiency, Organizational | Health Care Costs | Leadership Classification: LCC RA971 | NLM W 84.1 | DDC 362.1–dc23 LC record available at http://lccn.loc.gov/2015040132 6048 Printed in the United States of America 20 19 18 17 16 10 9 8 7 6 5 4 3 2 1 We dedicate this book to our loving husbands, Dale Buchbinder and Rick Shanks— Who coached, collaborated, and coerced us to “FINISH THE THIRD EDITION!” Contents FOREWORD PREFACE ACKNOWLEDGMENTS ABOUT THE EDITORS CONTRIBUTORS CHAPTER 1 An Overview of Health Care Management Jon M Thompson, Sharon B Buchbinder, and Nancy H Shanks Introduction The Need for Managers and Their Perspectives Management: Definition, Functions, and Competencies Management Positions: The Control in the Organizational Heirarchy Focus of Management: Self, Unit/Team, and Organization Role of the Manager in Establishing and Maintaining Organizational Culture Role of the Manager in Talent Management Role of the Manager in Ensuring High Performance Role of the Manager in Leadership Development and Succession Planning Role of the Manager in Innovation and Change Management Role of the Manager in Health Care Policy Research in Health Care Management Chapter Summary CHAPTER 2 Leadership Louis Rubino Leadership vs Management History of Leadership in the U.S Contemporary Models Leadership Styles Leadership Competencies Leadership Protocols Governance Barriers and Challenges Ethical Responsibility Important New Initiatives Leaders Looking to the Future Special Research Issues Conclusion CHAPTER 3 Management and Motivation Nancy H Shanks and Amy Dore Introduction Motivation—The Concept History of Motivation Theories of Motivation A Bit More About Incentives and Rewards Why Motivation Matters Motivated vs Engaged—Are the Terms the Same? Measuring Engagement Misconceptions About Motivation and Employee Satisfaction Motivational and Engagement Strategies Motivating Across Generations Managing Across Generations Research Opportunities in Management and Motivation Conclusion CHAPTER 4 Organizational Behavior and Management Thinking Sheila K McGinnis Introduction The Field of Organizational Behavior Organizational Behavior’s Contribution to Management Key Topics in Organizational Behavior Organizational Behavior Issues in Health Organizations Thinking: The “Inner Game” of Organizational Behavior The Four Key Features of Thinking Mental Representation: The Infrastucture of Thinking Processing Information: Fundamental Thinking Habits Decision Making, Problem Solving, and Biased Thinking Habits Social Cognition and Socio-Emotional Intelligence Research Opportunities in Organizational Behavior and Management Thinking Conclusion CHAPTER 5 Strategic Planning Susan Casciani Introduction Purpose and Importance of Strategic Planning The Planning Process SWOT Analysis Strategy Identification and Selection Rollout and Implementation Outcomes Monitoring and Control Strategy Execution Strategic Planning and Execution: The Role of the Health Care Manager Opportunities for Research in Strategic Planning Conclusion CHAPTER 6 Healthcare Marketing Nancy K Sayre Introduction What Is Marketing? A Brief History of Marketing in Health Care The Strategic Marketing Process Understanding Marketing Management Health Care Buyer Behavior Marketing Mix Marketing Plan Ethics and Social Responsibility Opportunities for Research in Health Care Marketing Conclusion CHAPTER 7 Quality Improvement Basics Eric S Williams, Grant T Savage, and Patricia A Patrician Introduction Defining Quality in Health Care Why Is Quality Important? The Relevance of Health Information Technology in Quality Improvement Quality Improvement Comes (Back) to America Leaders of the Quality Movement Baldrige Award Criteria: A Strategic Framework for Quality Improvement Common Elements of Quality Improvement Three Approaches to Quality Improvement Quality Improvement Tools Opportunities for Research in Health Care Quality Conclusion CHAPTER 8 Information Technology Nancy H Shanks and Sharon B Buchbinder Introduction Information Systems Used by Managers The Electronic Medical Record (EMR) The Challenges to Clinical System Adoption The Future of Health Care Information Technology The Impact of Information Technology on the Health Care Manager Opportunities for Research on Health Care Professionals Conclusion CHAPTER 9 Financing Health Care and Health Insurance Nancy H Shanks Introduction Introduction to Health Insurance Brief History of Health Insurance Characteristics of Health Insurance Private Health Insurance Coverage The Evolution of Social Insurance Major “Players” in the Social Insurance Arena Statistics on Health Insurance Coverage and Costs Those Not Covered—The Uninsured Opportunities for Research on Emerging Issues Conclusion ... for Chapters 8 and 13 The Brawler—Case for Chapters 11 , 12 , and 17 I Love You…Forever—Case for Chapters 17 , 12 , and 11 Managing Health Care Professionals—Mini-Case Studies for Chapter 11 Problems with the Pre-Admission Call Center—Case... The third edition of Introduction to Health Care Management is driven by our continuing desire to have an excellent textbook that meets the needs of the health care management field, health care management educators, and... Financing Health Care and Health Insurance Nancy H Shanks Introduction Introduction to Health Insurance Brief History of Health Insurance Characteristics of Health Insurance Private Health Insurance Coverage