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The main contents of the chapter consist of the following: Introduction to communication, components of communication, verbal, nonverbal, para verbal, definition of nonverbal communication, exercise, how to work on nonverbal communication during presentations?
Lecture 28 Verbal Communication during Presentations Recap • Introduction to Communication • Components of communication • Verbal • nonverbal • Para verbal • • Definition of nonverbal communication Exercise Verbal Messages Paraphrasing a brief, concise statement reflecting Reflecting Feeling Summarizing Questioning the content of the speakers message a statement, in a way that conveys understanding, of the feeling that the listener has heard a statement of the main ideas and feelings to show understanding asking open questions to gain information, encourage the speaker to tell her story, and gain clarification The following tips are a starting point to help you think about how you can improve your verbal communications skills, whether in planned or unplanned situations! Read more… • Simply increasing what you read (business texts, novels, newspapers etc) can improve your vocabulary, help you express ideas clearly and eliminate weaknesses in your language skills Think about the words… • • • Too many words will bore your listener, take up too much time and result in you losing credibility There is no need to waffle! Remember not to use words that people don’t understand (they may not even tell you that they don’t understand what you are saying), as you may appear intimidating and make them feel inferior Prepare (if you can) … • You would spend time planning what you would say if you were writing Think: – how to make it accessible to as many audience as possible – Use approaching situation – Take time out to think about the questions you may be asked and – what answers you may need to give – Be prepared for awkward questions and Listen and be interested… • Listening more and talking less means you will understand and bring your listener into the conversation – This helps them to trust you and make them feel that you really understand their needs – When they talk, be interested and show your interest – This will improve the rapport you are trying to build – Using note-taking skills like Mind Mapping can Be aware of non-verbal communication traps • • The impact of the words you say is only a small element of the communication you are giving You should make sure that your words, their tone, the gestures you make, facial expressions and body language you use, are all relevant to your conversation Non-Verbal Messages Account for about 55% of what perceived and understood is by others Are conveyed through our facial expressions as well as our postures and gestures COURTESY • • • Be sincere , tactful, thoughtful and appreciative Omit expressions that hurt , irritate, or insult Grant apologies graciously Ex : Show courtesy by avoiding tactless & blunt language • • Your letter is not clear at all: Obviously, if you would read your policy carefully you will be able to answer these questions yourself Ex : Use gender friendly substitutes • The best man for the job • Manpower • Salesman • Chairman Ex–Contd • • You guys should all be concerned about the issue Each manger has an assigned place where he should park his car CORRECTNESS • • Use the right level of language Check accuracy of facts, figures and words • Maintain acceptable writing mechanics • Choose non discriminatory language • Use parallel language Effective Verbal Communication Know you audience • You need to listen – If you are talking to a small group of people in an informal discussion, listening to what other people are saying, or not saying, is your best tool – If you are addressing a large group of people you want to find out as much as possible about the people you are going to talk to • Do your homework • What are their burning questions? Know your topic • This might sound like an obvious statement But you would be surprised if you know how many unprepared performances or presentations that are held every minute – Read, Google, listen to others etc – Again, your homework – What are your feelings about a certain issue? – Why? Plan your presentation • • Make up a storyboard or make a mind map Be creative and lay out all the threads to your topic that you can possible think of – What background material you have for the topic? – Is there a particular angle that you like? – What material/knowledge you lack? • • • • Biggest reason for not having effective verbal communication is that people say to much They have so many things that they want to get across Your biggest challenge is now to cut down the material to a minimum If you will a PowerPoint presentation a good ground rule is to have one slide per 2-5 minutes • Because when you are passionate about something you build up knowledge and you don’t want to miss anything important – But think about the audience and your knowledge about them – What they want to know? – what would they benefit from knowing? – Are there parts of the subject that really more than they need to know, for you to get your point across? Own the room • • If possible it is always good to see the room where your presentation will take place There are a number of things that can disturb you in the first couple of minutes of your presentation – How big is the room? – how are the chairs placed? – Is there a stage? Own Your Room (cont…) • • If you are a part of a larger program, it is very good to sit in on other presentations This will be beneficial to you for to main reasons A You will get a better feeling for the audience Are they open, serious, emotional etc B B You will get a better feeling for the room Summary • Tips to improve your verbal communications skills • C’s of Communication • Effective verbal communication References • http://www.illumine.co.uk/write-speak-influence • http://www.communicationtoolbox.com/effectiv ...Recap • Introduction to Communication • Components of communication • Verbal • nonverbal • Para verbal • • Definition of nonverbal communication Exercise Verbal Messages Paraphrasing a... trying to build – Using note-taking skills like Mind Mapping can Be aware of non -verbal communication traps • • The impact of the words you say is only a small element of the communication you are... that they will 9 Develop your skills • • There are a number of techniques you can learn to help improve your verbal communication skills These include: – The skills to develop plans you can