Trim Size: 6in x 9in ❦ ❦ Manktelow ffirs.tex V1 - 02/23/2018 6:51pm Page ii ❦ ❦ Trim Size: 6in x 9in ❦ Manktelow ffirs.tex V1 - 02/23/2018 6:51pm Page i Mind Tools for Managers ❦ ❦ ❦ Trim Size: 6in x 9in ❦ ❦ Manktelow ffirs.tex V1 - 02/23/2018 6:51pm Page ii ❦ ❦ Trim Size: 6in x 9in ❦ Manktelow ffirs.tex V1 - 02/23/2018 6:51pm Page iii JAMES MANKTELOW JULIAN BIRKINSHAW 100 WAYS TO BE A BETTER BOSS ❦ MIND TOOLS FOR MANAGERS ❦ ❦ Trim Size: 6in x 9in ❦ Manktelow ffirs.tex V1 - 02/23/2018 6:51pm Page iv Copyright © 2018 by Wiley All rights reserved Published by John Wiley & Sons, Inc., Hoboken, New Jersey Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www copyright.com Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with the respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose No warranty may be created or extended by sales representatives or written sales materials The advice and strategies contained herein may not be suitable for your situation You should consult with a professional where appropriate Neither the publisher nor the author shall be liable for damages arising herefrom ❦ For general information about our other products and services, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002 Wiley publishes in a variety of print and electronic formats and by print-on-demand Some material included with standard print versions of this book may not be included in e-books or in print-on-demand If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com For more information about Wiley products, visit www.wiley.com Library of Congress Cataloging-in-Publication Data Names: Manktelow, James, author | Birkinshaw, Julian M., author Title: Mind tools for managers : 100 ways to be a better boss / James Manktelow, Julian Birkinshaw Description: Hoboken : Wiley, 2018 | Includes bibliographical references and index | Identifiers: LCCN 2017060281 (print) | LCCN 2018008034 (ebook) | ISBN 9781119374404 (pdf) | ISBN 9781119374374 (epub) | ISBN 9781119374473 (hardback) Subjects: LCSH: Leadership | Success in business | Personnel management | BISAC: BUSINESS & ECONOMICS / Management | BUSINESS & ECONOMICS / Leadership | BUSINESS & ECONOMICS / Careers / General Classification: LCC HD57.7 (ebook) | LCC HD57.7 M3556 2018 (print) | DDC 658.4/09—dc23 LC record available at https://lccn.loc.gov/2017060281 Cover Design: Wiley Printed in the United States of America 10 Mind Tools is a registered trademark of Mind Tools Ltd International Registration No 1193379, U.S No 4566696, EU No 012473377, Canada No TMA914089, Australia No 1608561, and New Zealand No 993356 ❦ ❦ Trim Size: 6in x 9in ❦ Manktelow ffirs.tex V1 - 02/23/2018 6:51pm Page v This book is dedicated to Rachel Thompson Manktelow and Laura Birkinshaw for their help and support, and for their professional insights ❦ ❦ ❦ Trim Size: 6in x 9in ❦ ❦ Manktelow ffirs.tex V1 - 02/23/2018 6:51pm Page vi ❦ ❦ ❦ Trim Size: 6in x 9in Manktelow ftoc.tex V1 - 02/23/2018 7:03pm Page vii Contents Acknowledgments xv Author Biographies xvii Introduction xix PART I KNOW AND MANAGE YOURSELF Chapter ❦ Chapter Know Yourself Understand Your Own Personality and Manage Accordingly (The Big Five Personality Model) Understand and Make Better Use of Your Personal Strengths (Personal SWOT Analysis) Set Clear Personal Goals, and Show a Strong Sense of Direction (Personal Goal Setting) Build Your Self-Confidence Be Aware of How Your Actions Impact Others ( Journaling for Self-Development) Think Positively and Manage Negative Thoughts (Cognitive Restructuring) Adopt a Self-Development Mindset (Dweck’s Fixed and Growth Mindsets) Other Techniques for Knowing Yourself Plan and Manage Your Time Find More Time in Your Day by Eliminating Low-Yield Activities (Activity Logs) Prioritize Tasks Effectively for Yourself and Your Team (Action Priority Matrix) vii ❦ 10 11 13 15 16 17 19 ❦ Trim Size: 6in x 9in viii ❦ Manktelow ftoc.tex Contents 10 Use a Structured Approach for Tracking and Prioritizing Many Tasks (Action Programs) 11 Schedule Your Time Effectively 12 Keep Yourself Focused: Managing Distractions, Improving Flow 13 Beat Procrastination Other Techniques for Planning and Managing Your Time Chapter ❦ Chapter V1 - 02/23/2018 7:03pm Page viii 21 22 24 25 27 Cope with Change and Stress 14 Develop Personal Resiliency, and Grow from Setbacks 15 Analyze and Manage Sources of Stress (Stress Diaries) 16 Manage Negative Emotions at Work (The STOP Method for Anger Management) 17 Manage the Impact of Pressure on Performance (The Inverted-U Model) 18 Overcome Fears of Failure or Success 19 Learn from Your Experience in a Systematic Way (Gibbs’s Reflective Cycle) Other Techniques for Coping with Change and Stress 28 Manage Your Career over Time 20 Find a Career That Suits Who You Are (Ibarra’s Identify Transition Process) 21 Find a Role That Provides Meaning and Pleasure and Fully Uses Your Strengths (The MPS Process) 22 Shape Your Role to Suit Your Strengths and Aspirations ( Job Crafting) 23 Thrive at Work (The GREAT DREAM Model) 24 Find the Work–Life Balance That’s Best for You (The Wheel of Life®) 40 ❦ 29 31 32 33 35 37 39 41 44 44 46 48 ❦ ... but for some reason, they just don’t it on a day -to- day basis Management is a somewhat unnatural act – it requires us to behave in a way that goes against our innate desire to be in control and... who make the headlines And this can seduce us into a view that being a leader is somehow more important than being a manager Leaders, apparently, are the people who shake things up and make change... Understand How Decisions Are Made in Another Organization (Influence Mapping) 99 Decide the Best Approach to a Negotiation (Lewicki and Hiam’s Negotiation Matrix) 100 Collaborate to Create Mutually Beneficial