Career paths tourism TB kho tài liệu học tiếng anh

~u!qsHqnd ssaJdx:I ~r:J" Virginia Evans Jenny Dooley Veronica Garza ~ Express Publishing Published by Express Publishing Liberty House, Greenham Business Park, Newbury, Berkshire RG19 6HW Tel.: (0044) 1635 817 363 Fax: (0044) 1635817463 e-mail: inquiries@expresspublishing.co.uk http://www.expresspubl ishing.co.uk © Express Publishing, 2011 Design © Express Publishing, 2011 First published 2011 Made in EU AII rights reserved No part of this publication may be reproduced, stored in a retrieval system, or transm itted in any form , or by any mean s, electronic, photocopying, or otherwise, without the prior written permission of the publishers This book is not meant to be changed in any way ISBN 978-0-85777-559-7 • Table 01 Contents es?) Answer Key Audioscripts 12 ~ Answer Key 14 Audioscripts 22 f:) Answer Key 25 Audioscripts 36 Book Answer Key Unit Unit Suggested Answers Suggest ed Answers People travel for pleasure, family or business A business needs a telephone service to tal k to reasons Sometimes they go to see new places or on romantic breaks like honeymoons, other times they go to visit relati ves who live in otrer countries Finally they go on business trips abroac either to meet new (or potential) clie s o' :0 to a conferenc e When people go on holiday mafl o' -~a "" "a:o experience new things: o s na ,', ;) ~ as 2-" ~ : c try new foods SO'T'e De ::l e "e :::: : ~! ~e , activities like ex:re e sx ,,:s ~- ,',:: ~ ;; : - 'a~ Others simply e:o -a ::.; 2.: :-e :::-&3 :: - its custom ers and suppliers It can use this to provide information to customers and deal with a y problems they have It al so allows suppliers te stay in touch to help with deliveries • A elephone operator answers incoming calls and then connects these people to the person they are trying to speak to If the caller is not sure who they wish to speak to, the operator connects them to who they think is best able to deal with the caller Sometimes the operator will put the caller(s) on hold until they can connect to the right persono D a '" ~ roman: c trip ce ebra:e - :: hollda ' - business - a e-s -: hone - """ ""'0""1 - -2.6 er -"'e : - a" 's: , r-e f'" E B C D A B ~ United States bri ngs on busin ess - ;) J ~ e o th e Luxe Hotel "'v a' e visited Germany? es -: s A ,', e-e a:e ) : I'm o ~ e A ' a: ' :::5 B: I'm e-e c - s-:: - g 'Torn? S I - ~ :0 :- s count ry? ;: - ass C A direct your call morning job manager transfer hold Suggested Answer A: Thank you for calling the Luxe Hotel My name is B: A Is :- s :-e ='3: : - B G A Operators have four duties Sugges ted A Gooc e- ~ : : l' e B: F E e-s 2.ca" oners -e-s ',e cc -e B Suggested Answer ~ B C Pe : B - - -e- :_:~ e - " B going to a conference Sugges ted An sw er Guest Name: " ar • o ,'.ai< Home country: POlanG Hometo wn: arsa ,'1 Reasons to r Travel: r r ere on vac ation I've always wanted to vis' Gennary and meet my relatives Jane How may I direct your call? B: Hi I'm calling about the ad in the newspaper A: Do you want to know about the operator job? B: Ves Ido Who can I speak to about that? A: You need to tal k to Janie Kemp She's the head of the department B: Great Could you please transfer me to her office? A: Certainly Please wait B: Thanks for your help Suggested Answer Call Time: 12.30 PM About: Operator's job Action taken: I transferred the c aller to Ms Kemp's office Call Time: 12.30 PM About: PBX job Action taken : I put the c aller on hold and then transferred them to Ms Kemp s offi ce Answer Key Book Answer Unit4 Unit Suggested Answers Suggested Answers My favorite type of restaurant is a family restaurant In these restaurants you get to know the people who work there and the service is much better too I like Indian cuisine It is very popular in my country I love all the different spices that they use and the wonderful breads they make I al so like the fact that they make lots of vegetarian dishes Tourists stay in many different places during trips Most people stay in hotels - some in budget ones and others in luxury ones People who like the outdoors take a tent and go camping or stay in a cabin Others stay in trailers and motels Young people often stay in hostels, but many fami lies choose to stay in resorts where they can re lax or take part in different activities On a skiing trip I stayed in a cabin at the top of a mountain I stayed there because it had a beautiful view and an open fire It also meant that I was first on the ski-slope in the mornings! a) Suggested Answer The text mentions three different types of restaurant b) Key F F T fast food, table service, vegetarian, ratings Suggested Answer The brochure mentions eight types of lodging S A D E A S C F starving fast food place star vegetarian C D cabin resorts rating home local cuisine Suggested Answer A: Le1's get something to eat I'm starving! S: Me too Where you want to eat? A: There's a fast food place across the street l1's called JTs Surger Place What does the guide say? S: l1's only got one star How about Grandma's Family Kitchen? l1's a family restaurant A: It looks nice Does it serve vegetarian food? What es the guide say? S: It does, and it got a four-star rat ing too Do you want to go? A: Sure We can get fast food at home Let's try something different S: Great Let's go and try so me local food Suggested Answer JT's Burger Place Stars: ~estaurant type: Fast food Service: Drive-through D S motel eco-resorts H S G F C T F F Can you help me budget low-cost campsite E A wonderful view comfortable Suggested Answer A: Good morning Mr Wa llace How can I help you today? S: I'm going to Florence, Italy Can you help me find a place to stay? A: Of course Wha1's your budget? S: Well I don't have a lot of money What low cost options are available? A: There's a bed and breakfast with a wonderful view There are some budget hotel s too S: Wha1's the difference? A: Well a bed and breakfast is very cosy and romantic, but costly A budget hotel is comfortable And it's cheap S: I see I think 1'11 go with a budget hotel Grandma's Family Kitchen Stars: Restaurant type: Local cuisine Service: Table service Answer Key Book Answer Key Suggested Answer Suggested Answer Ms Winters Paris, France The client has a low budget The client stays in a budget hotel First, go the departures terminal Next, go and check-in Shop or eat at the food court and duty free shops Look at your boarding pass to find your gate number and go there before boarding time Wait in the departure lounge Unit S Suggested Answers Some of the different places at an airport when you are flying somewhere are the departures terminal, the fo od court, chec k-in, the duty free shop and the gat es When you are arriving somewhere there are the arrivals terminal and the baggage claim Some people read books or newspapers when they wait at the airport Others sit and have a coffee or some food Nowadays many people use their computers to work or surf the Internet F F T B A A Unit Suggested Answers People take cruises to have a relaxing holiday and to see new places Many people go on them for a romantic trip (Iike a honeymoon) or to celebrate a special occasion like an anniversary If I won free tickets tor a cruise I would go to Norway I would love to see the fjords there, and I think going on a cruise would be a special and romantic way to see them Suggested Answer You can make new friends on the upper deck C duty-free shop bag gage claim gate boarding time flies in security screening food court Suggested Answer There are two types of terminal B work help flight C check-i n screening airport workers gate number boarding time Suggested Answer A: Excuse me Do you work here? B: Yeso How can I help you? A: I have to fly to Barcelona Where in the airport I need to go to? B: Well, first you have to check-in Then you have to go through the security screening A: Does the screening take a long time? B: Sometimes, as they check all of the passengers They don't want to let anything dangerous onto the plane A: Then where I go? B: You have to go to your boarding gate A: How I find which gate I need to go to? B: You can find the information on your boarding pass Answer Key B D relaxation/adventure shore excursion/embarkation porter/cruise director D F C B A E A C gentlemen cruise director upper deck noon Deck dining room Suggested Answer A: Helio ladies and gentlemen Welcome to the Grande Dame I am your cruise director B: Hi Could you tell me what activities there are on the ship today please? A: There are many activities on the Grande Dame today There are games, lunch, a movie and dinner B: Great What time are the games and where are they being played? A: The games start at 10 am join us on the upper deck B: I see What time is lunch? A: Lunch is served at noon B: Where is the movie being played? A: The theatre is 0'1 Deck In the ship's theater Book Answer Key B: At what time? B: Great What types of tickets are available? A: There are one-way and return tickets available B: That's fine Can I please have a one-way ticket? A: The movie starts at pm B: OK and dinner? A: Dinner is at 6pm on Deck 10 B: Thanks for your help A: You're welcome Have a nice day Suggested Answer Timetable tor Monday Departures Destination Morning Departure Times Suggested Answer Grande Dame Schedule of Events for Monday Evening Ovemight Departure Trains Times Available Time Activity Location Prague 7:00,9:45,10:30 7:30,9:30 8:00 AM 10:00 AM 12:00 PM 2:00 PM 6:00 PM Breakfast Games Lunch Movie Dinner Dining Room Upper Deck Dining Room Theater - Deck Deck 10 Paris 8:05,9:05,10:05 8:30,10:00 Ves _L - Ves Amsterdam 9:50, 10:45, 11:40 8:00, 9:30 No Unit8 Suggested Answers Unit Some people travel by bus because it is a cheap and easy way to travel This means that bus travel is popular among students and senior citizens Buses are also used by people who are travel ing short distances as local routes have many stops The good things about traveling by coach are that it is flexible and cheap There are many different types of routes such as local routes and express routes And tickets are usually inexpensive compared to other means of transportoThe bad things are that there is not usually much leg-room, that they can get stuck in traffic and that they don't have many fac ilities on board Suggested Answers There are many different ways to travel Some of these are buses, trains, ships and airplanes Different places in a train station include the platform, the ticket kiosk, the waiting room, the snack bar, the police station, shops and a newsstand B A C C F E A O B catch the train one-way scenery overnight train by rail Suggested Answer You can buy one-way or round-trip tickets C O Good evening next train F T F legroom by bus boarding pass express route stops cheaply local route affordable benefits Suggested Answer check seats The disadvantages of traveling by bus are that buses not usually have a lot of legroom and bus terminals not always have a lot of services depart one-way Suggested Answer A: Good morning How may I help you? B: I want to catch the next train to Prague What times the trains depart? A: They are quite regular in the morning but less so in the evening There is also an overnight train B: When does the next train leave? A: The next train leaves at 10:30 am C B driver Marino express route stops local arrive timetable terminal Answer Key Book Answer Key Suggested Answer A: B: A: B: I want to go to Luton Does this bus go there? No, this bus goes to London Is it a local route or an express route? This is an express route so it doesn't have any other stops But there is a local route that stops in Luton A: Great When is the next one? What time does it arrive at? B: Let me check on the timetable The next bus leaves at 5:00 pm and arrives at 7:00 pm Suggested Answer RAPID COACH COMPANY Boarding Pass Coach: 569A Driver's Name: Arthur Jones Passenger's Name: Marion Peters Destination: Luton Route Type: Local Time of Arrival: 7:00 pm Suggested Answers Some travelers rent cars when they go on vacation and want to explore an area by themselves Other travelers rent cars when they go on a business trip, to allow them to meet customers and business partners in many are as or parts of a city Families rent them when they go on holidays as it is often difficult to use public transport with small children Different travelers rent different types of cars depending on their reason for travel Business travelers will usually rent full-size or even luxury models if they are executives and need to make a good impression Families al so rent full size cars to fit all their children and luggage in Finally those traveling for pleasure will choose smaller cars: perhaps an economy model for getting around an island or a compact car in a city Three types of car are available to rent A D A F G D B compact luxury F F Answer Key T driver's license Suggested Answer A: Good morning How can I help you? B: Helio I want to rent a car What car modeJs you rent? A: We have an economy model and a full-size model B: I'm looking for something inexpensive What are the rental costs? A: Take a look at our economy model l1's a great choice for budget travelers But the trunk is rather small B: Tha1's OK I don't have much luggage Can you tell me about your rental requirements? A: Sure You need a driver's license And a major credit cardo Best Choice Car Rental RENTAL AGENT Ernest Shankley CUSTOMER NAME Michael Rogers CAR MODEL Economy RENTAL REQUIREMENTS A driver's license and a major credit cardo Unit 10 Suggested Answers Holidaymakers use a variety of forms of payment Traveler's checks are one common formo Credit, debit and charge cards are al so often used Personal checks and cash are al so sometimes used You should always take some form of identification with you This should be a photo ID as many shops want to see this when you are paying for something You should also bring cash with you as there might be shops that not accept other forms of payment Suggested Answer E The pamphlet mentions six methods of payment C luggage Suggested Answer Unit B economy rent models inexpensive trunk F T T traveler's checks personal check charge card debit card credit card Book Answer checking account cash-only identification transaction C Suggested Answer A: Excuse me I'm looking for a bank Can you tell C B: A: methods of payment charge cards cash Good afternoon 12 euros traveler's checks B: A: B: Suggested Answer A: A: Good morning Is this going to be all for yo u? B: Ves thank you How much is it? A: It comes to f15 How would you like to pay? B: What methods of payment you accept? A: We accept traveler's checks and cash B: OK I have some cash Here you go Suggested Answer PRESTON GIFT STORE CLERK NAME: Jane Brown CUSTOMER NAME: Nick Muller ITEM: Box of chocolates PRICE: f15 TOTAL: f15 METHOD OF PAYMENT: Cash B: To get cash, go to the bank It is located in Terminal They are open until pm Travelers arriving after business hours can use the ATM To use the ATM, put your card into the machine and enter your PIN into the keypad Unit 12 Suggested Answers There are many different types of mon ey Some of the major currencies in the world are the C OI ,a; the euro, the yen and the pound People exchange money when 1' Itl.J t,¡ d J going to a currency exchange oU¡ce eJ :2 "6 their own currency there anC :ne J y~ ! a;-; o : ~ e" currency with it The pnce :; , 8-~ - :~e c: " money for is called tre e (cr'a;-·;;e ~a:e Suggested Answers -n Travelers can get money from a bank They can also cash traveler's checks in some stores y ou can get cash from your bank by going into your branch and withdrawing it, or by using an ATM if the bank is busy or it is outside its opening hours C C D key pad, wire transfer bank, PIN ATM, branch A B B Suggested Answer You usually have to paya service fee for taking money from another bank's ATM '1 T bank branch at home F me if there's one nearby National Bank has a branch here It's in Terminal Great Thafs the bank I use What are their business hours? They are open from am until pm Oh no! Where else can I get cash? There is an ATM over there in the food court Great! Is it a National Bank ATM? No it's another bank's ATM So you need to paya service charge to use it Suggested Answer Unit 11 Key F rate F D A G C A - Exchange money currency B T oca cur: e n ~y C F GO:T''T' $SIO;' E exchange rate commission four euros policy free Suggested Answer A: Welcome to Global Money Exchange How can I F closed cash ATM n service charge help you? B: I need to exchange some money A: OK What currency you need? B: I need to convert dollars into pounds What's the exchange rate? Answer Key Book to change their plane reservations Cancelations of planned meetings are also a common reason why a reservation might be changed If you want to cancel aplane reservation you must call the company that you booked the flight with and inform them that you no longer wish, or are no longer able, to fly on the flight that you have booked Suggested Answer penalties apply: changing the time and/or date of the fl ight does not incur a Change Fee A full refund is available if you need to cancel the flight for any reason Finally, there is no fee payable on cancellation Please don't hesitate to get in touch if you require any further information Vours sincerely, Robert Smith Unit S There are three different fare classes: Coach, Business Class and First Class Suggested Answers F F T F D C E A B Answer Key applied towards, prior to non-refundable, eligible fare class, date of issue D cancel reservation number made the reservation business class B cancelation fee get a refund partial refund Suggested Answer A: Hi I need to cancel my reservation B: I'm sorry to hear that, Sir Can you tell me your reservation number? A: Ves It's 4862-X B: OK can you confirm your name please? A: Ves This is Mark Stewart B: Thank you Mr Stewart The reservation is for a return ticket from Chicago to Buenos Aires, is that correct? A: Ves that's correct B: And finally the type of ticket? A: I booked first class but I'm afraid I won't be able to travel now for personal reasons B: I'm sorry to hear that Mr Stewart Vou will be pleased to hear there is no cancelation fee with this type of ticket A: That's good to know But will I get a refund? B: Ves, you will get a full refund with this fare type Suggested Answer Dear Mr Blake, Thank you for purchasing this first class ticket to Buenos Aires Please note that if you need to change your ticket for any reason the following fe es and Airlines don't usually make many mistakes when they book flights Occasionally there will be a slight misspelling of a passenger's name or a mix up with food preferences The biggest problem that is likely to occur is when a flight is overbooked and you find there is no seat available for you But this is a deliberate policy of airlines to fill their planes rather than an actual mistake When an airline makes a mistake people usually complain to the airline and ask for compensation of some kind For instance if a flight is overbooked a passenger would expect to be given a seat on another flight and/or some money for the inconvenience they have suffered, especially if they must travel on a different day If a customer is not happy with the airline's attempts to fix the mistake they may take the matter up with the part of government that regulates the airline industry Suggested Answer If you are bumped off a flight you should get in contact with a ticket agent to see if he or she can get you on another flight C D C overbooked complime ntary travel voucher B D F A C E connecting flight partner airline G Suggested Answer When a flight is overbooked a passenger should ask if they can fly with a partner airline or get a free upgrade on the next flight When a flight is delayed a passenger should ask for a complimentary stay in a hotel or compensation F T T Answer Key 27 Book Answer Key connecting flight Sorry to say supposed to in an hour on stand by · wedding partner airline cigarette Remind the customer that smoking on a flight is against the law Contact the airport police C A A F T F the next flight customers wait in the queue frustration C A Suggested Answer A: Good afternoon, Sir How can I help you? B: My flight just got here from Boston I need to catch a connecting flight to San Francisco A: I'm afraid that flight is overbooked, sir B: You mean I can't get on it? What am I going to now? A: There's another flight departing for San Francisco at 11:1 am o B: Great! Can you get me on it? A: I'm afraid it's fui! But I can put you on standby for that flight B: But there's no guarantee 1'11 get on it right? A: No, sir I can't guarantee you'lI get on it B: Well I need to be in San Francisco for a wedding this afternoon Are there any other flights? A: Well, our partner airline, World Jet, has seats on a flight to San Francisco It leaves at noon Suggested Answer Customer problem: Customer's connecting flight to San Francisco is overbooked, leading to customer being bumped off the flight Possible sOlution(s): Go on standby for 11:10 am flight; transfer onto a partner airline's flight Unit Suggested Answers A traveler might get angry with a hotel's or airline's service if he or she feels that they have not been given the service they were promised or because of a misunderstanding over what they had been promised When someone is angry I try to calm them down I this by listening closely to what they have to say, and appearing sympathetic, and trying to find a solution if that is possible Suggested Answer The memo describes two types of problems with customers: when they lose their tempers and when they smoke on a flight Speak to the customer in a calm and polite voice Assure the customer that the airline staff is doing its best to serve him or her Politely ask the customer to put out his or her 28 sw er Key going to ask worst service lower your voice escort you Suggested Answer A: It's very important that I get on the next plane to Zurich Are there any tickets left? B: I'm sorry ma'am, but I can't help you right now Please wait in the queue A: I don't have time to wait in the queue! B: I understand your frustration ma'am But I have to serve customers who have been waiting in line It's only fair A: Look I'm already here Why don't you just help me? B: I will everything I can to help you when it's your turno A: I can't believe this! What kind of airline is this anyway? B: I'm going to ask you to please wait in the queue A: You know, this is the worst treatment I've ever had! 1'11 tell everyone I know that Hermes Airways doesn't care about its customers! B: Ma'am, I really want to help you, but I need you to lower your voice A: And what if I don't? B: I'm afraid 1'11 have to call airport security to escort you off the premises Suggested Answer I once had to deal with a really difficult customer at the airport I work at She jumped the queue and insisted on being seen first I told her that although I wanted to help her, she had to queue up like everyone else as it was only fair This made her really mad, and she started shouting and saving bad things about the airline whose flight she was booked onto I tried to stay cal m and asked her to be quiet and wait for her turn to be helped When she would not this I warned her that I would call airport security and have her escorted from the premises This seemed to the trick and she went to the back of the queue Eventually she made it back to my desk and I was able to get her onto her flight, though she was still complaining even as she went to her gateo Book Unit Suggested Answers People say "goodbye" in a variety of ways The first of which is "goodbye" itself! This is considered somewhat formal so it is usually used with people you don't know so well, perhaps people you have met through business or people older than yourself Then there is a whole range of more informal expressions, such as "see you soon", "ciao", "catch you later" and so on To say "goodbye" to my friends I would usually say "see you later" or, depending on the time of day, "havo a nice day/afternoon/evening" etc Suggested Answer The article mentions seven different ways to say good-bye Informal: "See you later" Impersonal: "Farewell" Formal: "It's been our pleasure to have yo u" Casual: "1 hope you had a great time", "1 hope you had a wonderful stay", "Come visit us again", "Please return soon" D F E H B G F B: Well, we try our best to ensure that all our guests have a wonderful stay A: That's good to hear Well, I'd better be going B: It's been our pleasure to have you Mr Hill Please come visit us again A: I will Thank yOU Suggested Answer There are many different ways of saving goodbye As a front desk agent at a hotel it is vital that you choose the correct one It is the last impression a guest will have of the hotel, so it needs to be a good one This means it must be appropriate: it cannot be the kind of informal goodbye you would use with your friends, like "see you later"! Choose your way of saving goodbye carefully If you are dealing with older guests try saving "It's been our pleasure to have you" To see guests off in a more casual way (which is usually appropriate for younger guests) try saving "1 hope you had a great time" or "1 hope you had a wonderful stay" You can also say "Come visit us again" and "Please return soon" These work well because they are friendly and show that you value the customer's patronage In the end the choice is yours, but I hope the tips in this essay will help guide you in your choices Unit8 Suggested Answers formal checks out seeing off A C Answer Key T informal T check out return to work stay wonderful stay better get going pleasure did you enjoy Suggested Answer A: I'd like to check out please B: Is your trip over already? A: Ves I'm afraid so B: That's too bad What did you during your vacation? A: I cycled all over the island B: That sounds fun Did you enjoy your stay at our hotel? A: It was great! AII the employees here are really friendly B: And did you enjoy our complimentary breakfasts? A: Ves I did Your hotel really knows how to make its customers happy Travelers will find a variety of kinds of transportation in major cities There is almost always some kind of metro or subway system: often there are extensive local train networks too Trams are quite common in major cities and, of course, buses and taxis are al so readily available Nowadays it is increasingly common to be able to hire bicycles too! There are considerable regional differences in transportation around the world Extensive public transport is usually a feature of cities in relatively wealthy countries with high population densities Thus the old cities of Europe, as well as some more recently developed Asian cities, tend to have considerable public transport networks Cities in other wealthy countries that have developed relatively recently, for example the US, tend to be spread over much larger are as and this makes public transport less viable As a result private cars tend to dominate transportation in such cities In less wealthy regions of the world public transport is not as common as there isn't the money available to invest in the required infrastructure As a result buses and taxis are more common forms of transport in these places Answer Key 29 Book Answer Key Unit Suggested Answer The brochure from the city's tourism board mentions four methods of transportation: the subway, buses, taxis and limousines C B C Methods of Transport: subway, local bus, limousine, Words for Areas in a City: quarter, districts, neighborhood pedestrian hail a cab outskirts automatic F T T bus stop exit on my way best way while change buses take a taxi Suggested Answers While people are on vacation they engage in a wide range of activities The most common are site-seeing - looking at the things to see in a place, be they natural or man-made; outdoor/sports activities like swimming and diving; and cultural activities such as going to museums and art galleries or seeing performances by local artists In my town there are many types of activities available to visitors There is a local art gallery and library containing details and historical records and photographs of my town Close by there is a lake where you can go boating or windsurfing There is al so a theater and a famous school that is popular with tourists Suggested Answer Key West is unique because it is the only place in the United States that never freezes Suggested Answer A: Excuse me sir, I have a quick question B: Ves ma'am, how may I help you? A: Can you tell me where the nearest bus stop is? B: Sure There is a stop right outside the main exit of the airport Where are you headed? A: I'm on my way to the Desres hotel Does the bus go there? B: Ves it does, but it's not the easiest way to get there: there are several stops along the way and you have to change twice A: Two times! I have all this luggage! What is the best W8.y to get there? B: l1's much easier to take a taxi It will take you to your hotel in half the time A: That sounds like a good idea Will you call one for me? B: Certainly Suggested Answer The types of transit available in my city include buses and taxis, the subway and limousines The easiest transit to use is probably the taxi You can find one almost anywhere and they will take you directly to your destination The driver will al so help you load and unload any luggage that you have The taxi is usually the fastest form of transport to take too as it goes directly to your destination For some routes, however, and especially when there is lots of traffic, the taxi is not always quickest This is because on the main routes there are special bus lanes which allow the buses to avoid any congestion and get to their destination quicker 3O Answer Key F T T Cultural Sites: art gallery, light house Water Sports: jet skiing, scuba diving, snorkeling, sailing A C C B A to be honest I can interest you Snorkeling certified guides could use sign up Suggested Answer A: Hi I'd like to go on a tour What different types of tours are available? B: Well there is a Best of Key West tour A: What sites are included in the tour? B: AII the major cultural sites on Key West are included: it starts with a trip to the Museum of Art and History That is followed by a light lunch and a trip to the Ernest Hemingway House A: I see Does it not include a trip to the Spanish Dance Center? B: Ah ves, I forgot to mention that That is an optional extra at the end of the tour A: OK that sounds nice, but is there anything a little more exciting? B: Well, we have a water sports tour which includes a number of activities, like scuba-diving and snorkeling A: That sounds like fun When does the next tour begin? Book B: The next tour starts at pm today Would you like to sign up? A: Ves, I would Thanks! B: Thanks Jeff A: There's a lot to see so we better get started now B: Suggested Answer Dear Fred, I'm having a great time here in Key West I've visited all the major cultural sites on Key West including the Museum of Art and History and the house that Ernest Hemingway once lived in I've also visited one or two lesser known places including the Spanish Dance Center and I've been into the lighthouse and seen some amazing views You really should come visit here some time! See you soon Peter A: B: A: B: A: Unit 10 Suggested Answers B: Popular kinds of places to tour include palaces and castles as well as old parts of cities Museum and gallery tours are popular too AII these types of tour are popular because they are (usually) easy to get around and have many interesting things to see from history or works by famous artists I wOllld like to take a tour of the Tokyo Imperial Palace I am fascinated by Japanese culture and the residence of the imperial family would be interesting to see Unfortunately it is only open on two days of the year (because they stilllive there), but in a way that only makes the idea of a tour of the place even more exciting! Suggested Answer You can rent wheelchairs at the entrance to the Forbidden Palace F T F C B A B B A C D be your guide you can tell how big Construction oldest surviving point out an example come upon Suggested Answer Answer Key A: so we'lI have time to see everything Get your camera ready! It sure is a big place Exactly how big is the Palace of Atlantis? No one is exactly sure But so far we have discovered ruins that cover an area of ten thousand square meters There might be more though We are still discovering new things every day! When was it built? Nobody really knows But it is really ancient, that is for sure: perhaps as much as ten thousand years old! Wow! And how did the place receive it's name? It comes from the writings of the ancient Greek philosopher Plato, who once described su eh a place But nobody really knows for sure if this the place he was describing Amazing! Is there anything particularly special we should watch out for? Su re As we approach the great canal that once went to the sea, you can see the remains of a dock that was carved from the rock walls to allow ships to unload their cargoes Suggested Answer Welcome to the Palace of Atlantis! Since ancient times tales have been told of the ancient island of Atlantis, a place where the gods lived and which once ruled lands far and wide The palace of Poseidon, carved into a mountain, was one of the most important mythical sites This is the largest palace to have been discovered from pre-historic times, though no one is entirely sure if it is the palace talked about by the great Greek philosopher, Plato The main areas are the actual palace itself, the canal that ships used to get to and from the sea and the remains of an ancient port dug out of the roc ks There is also a small museum where some of th e many finds from the site are exhibited including ancient coins and pottery As time goes by more and more things are being discovered The site itself currently covers some ten thousand square meters Most of this is open to the public but there are some areas that are not as excavation work continues There is a free bag storage are a available as well as guided and audio tours Unfortunately, the site is not yet suitable for visitors with disabilities, though we hope that it will be in the very near future A: Good afternoon My name is Jeff, and 1'11 be your guide for your tour of the Palace of Atlantis Answer Key 31 Book Answer Key Unit 11 equipment: ro pes, a harness, a helmet as well as some sturdy shoes and a waterproof jacket You must then check all the equipment to make sure it is working safely If there are problems with any of these we carry a few spares so that the people are still able to participate in the tour Finally, you must explain the ways to stay safe during the tour in case they have not been on such a trip before In particular you must make sure that they follow the buddy system and stay close to their buddy throughout the tour As long as you all of these things then it should be a pleasant and safe tour for everyone involved Suggested Answers Items that people bring with them on tours include cameras and good walking shoes If the tour is outside they might al so bring so me waterproof clothing and a hat or umbrella Some ways to stay safe during a tour are to follow all the guide's instructions and to stay close to at least one of the other people on the tour at all times Suggested Answer Participants must have the following gear: ropes, a helmet and a harness Suggested Answers e e D 3 H G E B I A in working order waterproof helmet D F Before a tour you should familiarize yourself with any equipment that you are using, make sure that it is working properly and read any guide or instructions that might be available before the tour starts, perhaps on the Internet It might also be a good idea to check the weather forecast to ensure that you bring suitable clothing To stay safe on a tour you must ensure that all your equipment is working correctly before you start You should al so pay attention to any instructions that you are given by your guide and stay close to other members of the tour e rope buddy system T leading the climb ahead of us light shower keep you dry F Unit 12 T equipment check perfect condition replacement extra helmets Suggested Answer You must give your consent to be evacuated in a medical emergency Suggested Answer A: Say it's a little cloudy What if it rains, will that B: A: B: A: B: A: B: A: B: A: be a problem? A little rain won't hurt us! Did you bring a waterproof jacket? Ves, it's in my backpack That should keep you dry in case it starts raining OK, befo re we leave we have to an equipment check Of course Here is my helmet That seems fine Now how about your ropes? Here they are Oh It doesn't look like your ropes are in good condition We'd better get you some new ones Oh no! Where am I going to get new ropes now? Don't worry I can lend you some I have some extra ones in the van Thanks 1'11 go and get some Suggested Answer Taking a tour involves a lot of responsibility You are very aware that the safety of the people on the tour depends on you Participants bring their own climbing 32 Answer Key D e B signature trek D G e B E A D B release form dangers of the activity legally responsible negligence F bring my son along minor sign up Suggested Answer A: The website says that each participant needs to sign a release formo What is the release form for? B: The release form says that you understand the dangers of the activity It also says that if anything happens during the tour, you can't hold our company legally responsible A: Do all tour operators require a release form? Book Answer Key B: Yeso In fact, you won't find a tour operator that doesn't require a release formo A: OK I'm al so wondering - what if I bring my son along on the trek? He's fifteen B: Since he's a minor, you'lI have to sign a release form for him A: OK Now, where can I get the release form from? B: If you come into our office to sign up, we'lI give you the forms then A 4 candidate/position commensurate/entry level link/salary qualifications/hospitality industry B Suggested Answer Treks often involve an element of danger and in today's increasingly litigious society, travel companies seek to protect themselves against possible claims from participants on their treks They this by insisting that all participants sign release forms before going on a trip Release forms are used by all tour operators These forms set out the possible dangers involved in the activity and say that the participant understands the dangers of the activity We use them to make sure that participants really understand these dangers, but also to make sure that our company is not held legally responsible if something goes wrong on a trip One or two successful claims against us would be enough to bankrupt our company We al so use them to inform participants that if they not comply with the instructors they will not be allowed to continue with the trip This is to ensure the safety of all participants AII participants need to present a properly signed release form, there can be no exceptions In the case of minors their release form must be signed by one of their parents although they don't actually have to be accompanied by one of them Suggested Answers People find out about jobs in the travel industry through newspapers, either local and national newspapers or more specialist publications that deal with the travel industry Another way they find out is through websites: again these might be general websites where people search for jobs or they might be specifically focused on the travel industry I would like to work as a tour guide This is a job where you are outside a lot of the time and exercising You al so get to meet and help many interesting people from all over the world Suggested Answer The available jobs are located in Houston in the USA F B C is preferred tourism-related Does that count minimum rejected on-the-job training Suggested Answer A: Hi I'm calling about the flight attendant position B: A: B: A: B: A: B: A: On the webpage it says that some experience in the hospitality industry is preferred That's right That just means that candidates should have some experience dealing with tourism related problems in particular Well I have worked in a hotel for six months How much experience is required? That should be fine, we're pretty flexible about previous experience What qualifications are required for the job? Well, experience is the main thing but we require you to have graduated from high school OK I've done that! How I apply for the job? You can it using our webpage Click on the link there and send your CV and a covering letter Alternatively, you can post these to uso OK, 1'11 it from your webpage That answers all of my questions Thanks for your help! Bye! Suggested Answer Unit 13 B F T Career Opportunities We are currently looking to fill a number of positions Please see below for information about available positions Position: flight attendant Job ID: 34650 Location: various Position Type: entry-Ievel Fli ght attendants are responsible for the foll owi ng duties: • Welcoming passengers on board the aircraft • Counting the number of passengers • Passenger safety • Serving food and drinks The ideal candidate will have the following qualities: • Excellent customer service skills • Flexible Answer Key 33 Book • • Answer Key Some experience in the hospitality industry is preferred Have graduated from high school Wages, benefits and privileges • Salary commensurate with experience • Competitive health insurance package after si x months • On-the-job training • Paid holidays and paid vacation for eligible employees To apply for this job, submit your application online Just click on the link below to get started! Unit 14 Suggested Answers People use CVs to demonstrate to potential employers their skills, qualifications and suitability for a position they are interested in They are usually sent, together with a covering letter, to apply for a particular job position that has been advertised, though they are sometimes sent speculatively to particular employers that someone is interested in working foro The information that people put on their CVs depends on the job they are applying for However, usually they will include all of their academic qualifications and achievements Then they will give some information about their most recent or relevant work experience, what these roles involved and any significant achievements They may also give some information about their personal qual ities and any interests outside of work that might be relevant to the position they are applying foro Suggested Answer Mr Jonathan Harding has a Bachelor of Science in Aeronautics from the University of San Diego F T T A B A F A C E G D B C pilot position take calls updating my CV under three pages 34 Answer Key Suggested Answer A: Hi I'm interested in the aircraft mechanic position B: I'm sorry we don't take calls regarding specific positions But did you know that you can find information about available positions on our website? A: Actually I don't need information about the job specifically B: I apologize What can I help you with? A: See, I'm currently updating my CV And I just wondered if your company has any preference about what is included on it B: You know we request that you include three references In addition we expect you to tell us about any relevant work experience or qualifications you have A: Right, I can that B: Aside from those two things, a standard CV is fine Suggested Answer Personal information Name: Bradley Walker Address: 555 29th Street, Boulder CO 80311 Telephone: 3034562252 Employment history 2005 - Present: Aircraft mechanic, Boulder Airlines Boulder airlines is a small airline serving Boulder and the rest of Colorado As an aircraft mechanic I am responsible for maintaining their small fleet of passenger aircraft Vocational Training Certifícatíons: JAR-FCL Private Pilot License (PPLA) Languages B Natíve tongue: English Fluent: Spanish References three references educational background right for the jOb Donald Douglas Chief Mechanic Boulder Airways Tel: 303 456 7982 Book Unit 15 Answer Key A: Fin al ly, can you talk about your strengths as a Suggested Answers The first step to finding a job is to identify exactly what kind of work you wish to If you not this you will never succeed, as there will always be more qualified and enthusiastic candidates than you available to employers I would like to work in a tourist information office I really enjoy helping people and meeting people from all around the world Suggested Answer On the day of the interview you should dress professionally worker? B: First, lean always find solutions to problems Also, I have great customer servic e skilis A: OK Mr Ashley I've really enjoyed meeting you I will be making a decision within the next couple of days 1'11 be in touch S: Wonderful! Thank you for your time Suggested Answer Interview Notes Educational background: Degree in History from South State University How education will help me in the job: Knowledge of local sites will enable me to answer visitors' queries C D S A S S Other work experience: Sales assistant E S D C A F Duties in that job: Giving campus tours to visitors Suggested Answer Take the correct paperwork Dress professionally Se confident and enthusiastic F T My strengths: Strong problem solving skills Excellent customer service skills F majored in history tour guide local sites work history campus host give tours strengths be in touch Suggested Answer A: Why don't you start by telling me about yourself? S: Well, I graduated from South State University last spring I majored in history A: How you think your degree will help you as a tour guide S: Well, my training gives me the background to speak knowledgeably about local sites That means I would be able to answer a lot of questions that tour participants might have A: That's very important Can you tell me about your work experience? S: Sure While I was at university I was a sales assistant in a local shop It was my job to serve customers, many of whom were visitors to the university Answer Key 35 Audioscripts Unit Unit Travel Agent (M): Good morning, Claire Do you have a moment? Booking Agent (W): Sure, Alan What can I help you with? Travel Agent: Have you had a chance to check you r email this morning? Booking Agent: Yes, I have Why you ask? Travel Agent: I forwarded you an email Did you receive it? Booking Agent: No, I'm afraid I didn't What was it about? Travel Agent: It was the booking information for one of my clients Booking Agent: What's the client's name? Travel Agent: John Rodriguez Booking Agent: I'm sorry, Alan I don't know anything about Mr Rodriguez Travel Agent: I must have sent it to the wrong email address Booking Agent: No harm done Why don't you resend it? lean take care of the booking today Travel Agent: Great! Thanks a lot, Claire Booking Agent: And please make sure the reference number is in the subject line It makes it a lot easier to organize the client's information that way Travel Agent: No problem Booking Agent: 1'11 be expecting that email in my inbox Talk to you later Ticket Clerk (W): Okay, sir Let me review the details of your reservation You want one adult, round-trip ticket from San Francisco to Brisbane You depart on March 3rd And the returning flight is on March 12th Is that correct? Customer (M): Yes, ma'am Ticket Clerk: The total for this flight is $800 Would you like to complete the reservation at this time? Customer: Yeso 1'11 be paying with a Mastercharge credit cardo Ticket Clerk: What's the credit card number and expiration date? Customer: The credit card number is 1-0-1-3-4-5-2-1-00-1-2-8-3-1-2 And the expiration date is September 2013 Ticket Clerk: Okay 1'11 also need the three-digit card verification number You'lI find it on the back of your cardo Customer: I see it It's 0-9-3 Ticket Clerk: Now, please tell me the cardholder's name as it appears on the cardo Customer: It's Jack Reed No middle initial Ticket Clerk: Okay, Mr Reed The last thing 1'11 need is the billing address Customer: The billing address is 79 Main Street That's in San Francisco, California And the zip code is 90122 Ticket Clerk: Thank you, Mr Reed Your reservation is now complete Your confirmation number is 4-0-5-8-2-1-0 Customer: Will I get a flight itinerary or anything like that? Ticket Clerk: Yes, sir It will be sent to your mailing address Customer: Great, 1'11 look for it in the mail Thanks! Ticket Clerk: Thank you for choosing Hermes Airways Have a nice day! Unit Receptionist (W): Thank you for calling Planet Travel This is Jen How may I help you? Client (M): I'd like to speak to Mr Jameson, please Receptionist: I'm sorry, Mr Jameson is away from his desk at the moment Can I take a message? Client: Yeso Receptionist: May I ask who is calling? Client: YesoMy name is Greg Allen Receptionist: Let me just make sure I spelled your name correctly Is this right: A-L-L-E-N? Client: That's right Receptionist: Okay, Mr Allen What message did you want to leave for Mr Jameson? Client: I'm calling about the trip we talked about in our last conversation Tell him I'd rather go to Australia instead Receptionist: Certainly Is there anything else? Client: Ask him to find the cheapest flight available Receptionist: Yes, sir Do you have a telephone number where Mr Jameson can reach you? Client: YesoIt's 555-6822 Receptionist: Okay 1'11 have Mr Jameson call you as soon as possible Good-bye Client: Good-bye 36 Answer Key Unit4 Ticket agent (W): Hermes Airways: Reservations This is Tara How may I help you? Customer (M): Good afternoon I need to cancel my flight reservation Ticket agent: I'm sorry to hear that, sir Can you tell me your reservation number? Customer: Yeso It's 4630-Z [four-six-three-oh-dash-zee] That's "z" as in "zebra" Ticket agent: [slight pause] Okay, I've pulled up your reservation Am I speaking with the person who made the reservation? Customer: Yes, I'm Greg Collins Ticket agent: Thank you, Mr Collins The reservation is for a business class ticket from Chicago to Buenos Aires Is that correct? Audioscripts Customer: Yes, ma'am The conference I was supposed to speak at was canceled Ticket Agent: That's too bad Well, the good news is that there's no cancellation fee Customer: That's a relief But I have another question Ticket agent: Yes sir? Customer: I paid over eight hundred dollars for those tickets Can I get a refund? Ticket Agent: Yes, sir But since you had a business class ticket, it's only a partial refundo Customer: How much of the money can I get back? Ticket Agent: We can refund fifty percent of the cost Customer: And how will you return that money to me? Ticket Agent: I will credit the amount to the charge card that you used to make the reservation Customer: That's convenient Thanks a lot for your help Good bye Unit S Employee (M): Good afternoon, ma'am How can I help you? Traveler (W): My flight just got here from Boston I need to catch a connecting flight to San Francisco Employee: That would be Flight 4021 Sorry to say, Flight 4021 departed fifteen minutes ago Traveler: You mean I missed it? What am I supposed to now'( Employee: There's another flight departing for San Francisco at 11:10 amo Traveler: That's in an hour Can you get me on that flight? Employee: I'm afraid it's full But lean put you on standby for that flight Traveler: But there's no guarantee that I will be able to get on that flight, right? Employee: No, ma'am I can't guarantee you can get on the 11:10 flight Traveler: I must get to San Francisco by this afternoon I have to be at a wedding Employee: Well, our partner airline, World Jet, has seats on a flight to San Francisco It leaves at noon Traveler: What time does it arrive? Employee: It arrives in San Francisco at o'clock Traveler: That works But will they accept my tickets? Employee: Yes, ma'am You'lI just need to go to th e World Jet desk on the first floor They will issue your new boarding pass Unit Traveler (W): It's very important that I get on the next flight to Melbourne Are there any tickets left? Airport worker (M): I'm sorry, ma'am, but I can't help you right now Traveler: Why not? Airport worker: There were other customers here before yOU Traveler: So what am I supposed to do? Airport worker: Please wait in the queue Traveler: I don't have time to wait in the queue! Airport worker: I understand your frustration, ma'am But I have to serve the customers who have been waiting in line It's only fair Traveler: Look I'm already here Why don't you just help me? Airport worker: I assure you that I will everything I can to help you when it's your turno Traveler: can't believe this! What kind of airline is thi s anyway? Airport worker: I'm going to ask you to please wait in the queue Traveler: You know, this is the worst service I've ever hado 1'11 tell everyone I know that Hermes Airways doesn't care about its customers! Airport worker: Ma'am, I really want to help you, but I need you to lower your voice Traveler: And what if I don't? Airport worker: I'm afraid 1'11 have to call airport security to escort you off the premises Unit Employee (W): Good morning Mr Steve'1s 1-0'0' ~:: ! help you? Guest (M): I'd like to check out :::>·ease Employee: Is your trip over a ; ea: / Guest: Yes, I'm afraid so I 'e:: ~:: ' : - Employee: That's too b2.c Guest: Yes, very mue Employee: What did y Guest: I relaxed at ¡re ~o€::.::­ Employee: hotel? Guest: It ,·.2.S ~-::: : ! =- =- ~ ·: "C""l':-= -'~ Lr e'X: J Emp lo yee; ! - : '-e=-r~S:3 -_ - , -._- Gues t: ':~ -:~ 2"L S::'- /t.!:- ",'= - ~- e s Emplo yee: : -2::: ::; j : ·::;s: =-s :;= u.c., 2~ · ,'.o errer gel gO,1g ;:> 63:::; Emplo yee: I,;"s oeen our pleasure to have you, Mr S:evens Pie ase com e visit us again! Guest: I will Thank you Answer Key 37 Audioscripts Unit8 Holidaymaker (W): Excuse me, sir, 1have a quick question Employee (M): Yes, ma'am How may help yo u? Holidaymaker: Can you tell me where the nearest bus Client: Oh good! I could use some pointers Tour operator: We have a snorkeling tour going out today at pm Would you like to sign up? Client: Yes, I would Thanks! stop is? Employee: Su re There's a stop right outside the main exit of the airport Where are you headed? Holidaymaker: 1'm on my way to the Luxe Hotel Employee: The Luxe tha1's downtown, on Horton Road Holidaymaker: Does the bus go there? Employee: It sure does, but it's not the best way to get there Holidaymaker: Why is that? Employee: For one, there are several stops along the way Holidaymaker: So it will take a while to get there Employee: Tha1's right Another problem is that you'lI need to change buses two times Holidaymaker: Two times! 1have all this luggage! [pause] What you recommend instead? Employee: It's much easier to take a taxi It will take you straight to your hotel in half the time Holidaymaker: That sounds like a good idea Will you call one for me? Employee: Certainly Unit Tour operator (M): Welcome to Discovery Tours! Client (W): Good afternoon I'm interesting in taking a tour But I'm not sure which type to take Tour operator: I think I can help you Is this your first time in Key West? Client: As a matter of fact, it is Tour operator: In that case, you might want to take our Best of Key West tour Client: What attractions are included in that tour? Tour operator: It includes visits to all of the important cultural sites on Key West We'll start with a trip to the Museum of Art and History Then we'll take a light lunch After lunch, we'lI head down to the Ernest Hemingway House Client: That sounds nice But, to be honest, I wanted something a little more Tour operator: Exciting? Client: Uh huh Yes, I'm looking for something more exciting Tour operator: Well, then maybe I can interest you in a water sports tour You can choose from a number of activities, like scuba diving and snorkeling Client: Snorkeling sounds like fun But I don't have any snorkeling equipment Tour operator: No worries We provide all the equipment And our certified guides will also provide instructions in case you've never been snorkeling before ' 38 Answer Key Unit 10 Tour Guide (M): Good morning My name is Jeff, and 1'11 be your guide for your tour of the Forbidden Palace Welcome Tourist (W): Thanks, Jeff Tour Guide: As you can tell, there's a lot to see We better get started now so we'lI have time to see everything Get your camera ready! Tourist: It sure is a big place Exactly how big is the Forbidden Palace? Tour Guide: l1's over 700 thousand square meters Tourist: When was it built? Tour Guide: Construction started in 1406 and it ended in 1420 Tourist: Tha1's a long time ago Tour Guide: A very long time In fact, the Forbidden Palace has some of the oldest surviving wooden structures in the world Tourist: How interesting! Can you point out an example of one of these structures? Tour Guide: Sure As we come upon the outer court, we'lI enter through a large gateoThis is called the Meridian Gate Tourist: Wow! And how old is the Meridian Gate? Tour Guide: l1's been around for more than six hundred years Tourist: Amazing! Tour Guide: Would you like to know why i1's called the Forbidden Palace? Tourist: Would I ever! Please tell me about it Unit 11 Tour Guide (M): Hi, my name is Tony I'm leading the climb today Traveler (W): Nice to meet you Tony Tour Guide: We have an exciting climb ahead of uso Traveler: Great! Say i1's a little cloudy What if it rains? Tour Guide: A light shower won't hurt uso Did you bring a waterproof jacket? Traveler: Yes, i1's in my backpack Tour Guide: That should keep you dry in case it starts raining Traveler: Good So will we start soon? Tour Guide: Yeso But before we leave, we have to an equipment check Traveler: Of course Um, here are my ropes Tour Guide: [pause] It looks like your ropes are in perfect condition Now how about your helmet? Audioscripts Traveler: Here it is Tour Guide: Uh oh The strap doesn't seem to fasten correctly We'd better get you a replacement Traveler: Oh no! Where am I going to get another helmet now? Tour Guide: Don't worry, I can lend you one I have a couple of extra helmets in the van Traveler: Thanks 1'11 go look for one that fits Unit 12 Employee (W): Thank you for calling Discovery Tours This is Col leen How may I help you? Client (M): Hi, I read about the Riverside Ridge trek on your website and I have some questions Employee: What questions did you have? Client: The website says that each participant needs to sign a release form What exactly is that for? Employee: Basically, the form says that you understand the dangers of the activity Client: Oh, is that all? Employee: Well, and that if anything happens during the tour, you can't hold our company legally responsible Client: Do all tour operators require a release form? Employee: Yeso In fact, you won't find a tour operator that doesn't require a release formo Client: Okay I'm also wondering - what if I bring my son along on the trek? Employee: How old is your son? Client: He's fifteen Employee: Since he's a minor, you'll have to sign the release form for him Client: Okay Now, where can I get the release form from? Employee: If you come into our office to sign up, we'lI give you the forms then Client: Actually, I was planning on signing up on the web Employee: In that case, you can download the forms from our website Then you just print them up, sign them, and bring them along on the day of the trek Client: Great 1'11 that Thanks! Unit 13 Employee (M): Thank you for calling Hermes Airways Career Services This is Maxwell How may I assist you? Candidate (W): Good morning I'm calling about the ticket agent position Employee: How did you hear about the position? Candidate: I read about it on the company's website Employee: I see And did you have any specific questions about the position? Candidate: Yeso On the webpage, it says that some experience in the hospitality industry is preferred Employee: That's ri ght That just means candidates should have some experience dealing with tourismrelated problems in partic ular Candidate: Well, I worked in a hotel before Does that count? Employee: Absolutely Candidate: Good But how much experience is needed, exactly? Employee: There's no minimum We just like for candidates to have some experience in the industry Candidate: See, I only worked at the hotel for a couple of months I was worried that my application might be rejected because I didn't have enough experience Employee: It really shouldn't be problem Since this is an entry-Ievel position, we're pretty flexible about prior experience Candidate: That's good Employee: In fact, we provide on-the-job training for all new hires Candidate: Great That answers all of my questions Thanks for your help! Unit 14 Employee (W): Hermes Airways This is Celine How may I help you? Caller (M): Hi I'm interested in the pilot position Employee: I'm sorry, we don't take calls reg arding specific positions But did you know that you can find information about available positions on our website? Caller: Yeso That's how I learned about the jobo Employee: I see Caller: And actually, I don't need information about the job specifically Employee: I apologize What can I help you with? Caller: See, I'm currently updating my CV And I just wondered if your company has any preference about what's included on it Employee: You know, we request for candidates to keep CVs under three pages Caller: Okay, so there's a three-page limit Is there anything else? Employee: Also, don't forget to include three references Caller: Right, I can that Employee: Aside from those two things a standard CV is fine Caller: So I should just include my previous employment and educational background? Employee: That's right Remember, you're free to include whatever you think will show why you're right for the jobo Caller: That makes sense Thanks fer the information Bye! Answer Key 39 Audioscripts Unit 15 Interviewer (M): Good morning, Ms Solis My name is Pete Willard Job Candidate (W): Pleasure to meet you, Mr Willard Interviewer: 1'11 be interviewing you today for the tour guide position Job Candidate: Great! I'm very excited to talk about the position Interviewer: I'm happy to hear that Why don't you start by telling me about yourself? Job Candidate: Well, I graduated from South State University last spring I majored in history Interviewer: How you think that your degree will help you as a tour guide? Job Candidate: Well, my training gives me the background to speak knowledgeably about local sites That means I would be able to answer a lot of questions that tour participants might have Interviewer: That's very important Can you tell me about your work history? Job Candidate: Well, while I was in university I had a job as a campus host Interviewer: What were your duties as a campus host? Job Candidate: It was my job to give tours of the campus to visitors Interviewer: Finally, can you tal k about your strengths as a worker? Job Candidate: First, lean always find solutions to problems Also, I have great customer service skills Interviewer: Okay, Ms Solis I've really enjoyed meeting you I will be making a decision within the next couple of days 1'11 be in touch Job Candidate: Wonderful! Thank you for your time 40 Answer Key Career Paths English Tourism is a new educational source for tourism professionals who want to improve their English communication skills in a work environment Incorporating career-specific vocabulary and contexts, each unit ofters step-by-step instruction that immerses students in the four key language components : reading , listening, speaking, and writing Career Paths English: Tourism presents subject matter including reservations, health concerns, money issues, tours , and career options The series is organized into three levels of difticulty and ofters over 400 vocabulary terms and phrases Every unit includes a test of reading comprehension , vocabulary, and listening ski lis, and leads students through realworld examples of written and oral production Included Features: • A variety of realistic reading passages • Career-specific dialogues • 45 reading and listening comprehension checks • Over 400 vocabulary terms and phrases • Guided speaking and writing exercises • Complete glossary of terms and phrases The Teacher's Book contains a fuI! answer key and audio scripts The audio CDs contain all recorded material in American English and British English Books 1-3 of Career Paths English: Tourism are rated for the Common European Framework of Reference for Languages at A 1, A2 and B respectively ~Q~ Express Publishing ISBN 97 8-0- 85777 -55 9- 111111111111111111111111 780857 775597 ... seatbelts overhead compartments electronic devices soft drinks Suggested Answer A: Good afternoon This is Flight 101 to Athens isn't it?! B: Ves sir, it is At thi s time, please fasten your seatbelt... instructions: Please switch off all electronic devices during takeoff and landing Fasten your seatbelts while the seatbelt sign is on Finally watch the safety video after takeoff and read the safety instruction... to: mechanical problems The following flights are affected: Flight no Destination Status 682 Stockholm Delayed 1029 Seoul On-time 7321 Paris Canceled 753 Manchester Delayed Unit Suggested Answers