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Do you Restaurant type: Local cuisine Service: Table service Unit4 Suggested Answers 1 Tourists stay in many different places during trips.. 8 Suggested Answer Grande Dame Schedule of E

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Published by Express Publishing

Liberty House, Greenham Business Park, Newbury,

This book is not meant to be changed in any way

ISBN 978-0-85777-559-7

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Table 01 Contents

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1 Answer Key 4 Audioscripts 12

Answer Key 4 Audioscripts 22

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3 Answer Key 25 Audioscripts 36

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Book 1 Answer Key

1 People travel for pleasure, family or busin ss

reasons Sometimes they go to see new places

or on romantic breaks like honeymoons, oth r

times they go to visit relatives who live in otre

countries Finally they go on business trips abroac

either to meet new (or potential) clie s o' :0 9

to a conference

2 When people go on holid y mafl o' -~a"" "a:o

experience new things: o s na ,', ;) 2.~as 2-" ~ :c

try n w foods SO'T'e De ::l e "e :::: : ~! ~e ,

activities like ex:re e sx,,: s ~- ,',:: ~ ;; : - 3 'a~

Others simply e:o -a::.; 2.: :-e :::-&3

Guest Name: " ar • o,'.ai<

Home country: POlanG

Hometown: arsa,'1

Reasons to r ravel: r rere on vacation I've always

wanted to vis' Gennary and meet my relatives

1 A business needs a telephone service to tal k to

its customers and suppliers It can use this to provide information to customers and deal with

a y problems they have It al so allows suppliers

te stay in touch to help with deliveries •

2 A elephone operator answers incoming calls and

then connects these people to the person they are trying to speak to If the caller is not sure who they

wish to speak to, the operator connects them to who they think is best able to deal with the caller Sometimes the operator will put the caller(s) on hold until they can connect to the right persono

B 2 C 3 B

B 2 A 3 B Suggested Answer Operators have four duties

B: Hi I'm calling about the ad in the newspaper A: Do you want to know about the operator job?

B: Ves Ido Who can I speak to about that?

A: You need to tal k to Janie Kemp She's the head

Call Time: 12.30 PM About: PBX job Action taken: I put the cale on hold a d then transferred them to Ms Kemp s office

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Unit 3

1 Suggested Answers

1 My favorite type of restaurant is a family restaurant

In these restaurants you get to know the people

who work there and the service is much better too

2 I like Indian cuisine It is very popular in my country

I love all the different spices that they use and the

wonderful breads they make I al so like the fact that

they make lots of vegetarian dishes

2 fast food place 6 home

3 star 7 local cuisine

4 vegetarian

7 Suggested Answer

A: Le1's get something to eat I'm starving!

S: Me too Where do you want to eat?

A: There's a fast food place across the street l1's

called JTs Surger Place What does the guide say?

S: l1's only got one star How about Grandma's

Family Kitchen? l1's a family restaurant

A: It looks nice Does it serve vegetarian food? What

do es the guide say?

S: It does, and it got a four-star rating too Do you

Restaurant type: Local cuisine

Service: Table service

Unit4 Suggested Answers

1 Tourists stay in many different places during trips Most people stay in hotels -some in budget ones and others in luxury ones People who like the outdoors take a tent and go camping or stay in a cabin Others stay in trailers and motels Young people often stay in hostels, but many families choose to stay in resorts where they can relax or take part in different activities

2 On a skiing trip I stayed in a cabin at the top of a mountain I stayed there because it had a beautiful view and an open fire It also meant that

I was first on the ski-slope in the mornings!

A: Of course Wha1's your budget?

S: Well I don't have a lot of money What low cost options are available?

A: There's a bed and breakfast with a wonderful view There are some budget hotel s too

S: Wha1's the difference?

A: Well a bed and breakfast is very cosy and romantic, but costly A budget hotel is comfortable And it's cheap

S: I see I think 1'11 go with a budget hotel

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1 Ms Winters

2 Paris, France

3 The client has a low budget

4 The client stays in a budget hotel

1 Some of the different places at an airport when

you are flying somewhere are the departures

terminal, the food co rt check-in the duty free

shop and the gates Wh n you are arriving

somewhere there are the arrivals terminal and the

bagg ge claim

2 Some peo le read books or newspapers when they

wait at the airport Others sit and have a coffee or

some food Nowadays many people use their

computers to do work or surf the Internet

F 2 F 3 T

1 duty-free shop 5 boarding time

2 baggage claim 6 flies in

4 food court

Suggested Answer

There are two types of terminal

B 2 C

1 work 4 check n 7 gate number

2 help 5 screening 8 boarding time

3 flight 6 airport workers

A: Excuse me Do you work here?

B: Yeso How can I help you?

A: I have to fly to Barcelona Where in the airport do

I need to go to?

B: Well, first you have to check-in Then you have to

go through the security screening

A: Does the screening take a long time?

B: Sometimes, as they check all of the passengers

They don't want to let anything dangerous onto

the pla e

A: Then where do I go?

B: You have to go to your boarding gate

A: How do I find which g te I need to go to?

B: You can find the information on your boarding pass

6 Ans w e r K e y

1 First, go the departures terminal

2 Next, go and check-in

3 Shop or eat at the food court and duty free shops

4 Look at your boarding pass to find your gate number and go there before boarding time

5 Wait in the departure lounge

1 People take cruises to have a relaxing holiday and

to see new places Many people go on them for

a romantic trip (Iike a honeymoon) or to celebrate

a special occasion like an anniversary

2 If I won free tickets tor a cruise I would go to Norway I would love to see the fjords there, and

I think going on a cruise would be a special and romantic way to see them

You can make new friends on the upper deck

C 2 B 3 D

1 relaxation/adventure

2 shore excursion/embarkation

3 porter/cruise director

1 D 3 C 5 B

2 F 4 A 6 E

C 2 A

2 cruise director 5 Deck 5

3 upper deck 6 dining room

B: Great What time are the games and where are they being played?

A: The games start at 10 am join us on the upper deck

B: I see What time is lunch?

A: L nch is served at noon

B: Where is the movie b ing played? A: The theatre is 0'1 Deck 5 In the ship's theater

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B: At what time?

A: The movie starts at 2 pm

B: OK and dinner?

A: Dinner is at 6pm on Deck 10

B: Thanks for your help

A: You're welcome Have a nice day

8 Suggested Answer

Grande Dame Schedule of Events for Monday

1 There are many different ways to travel Some of

these are buses, trains, ships and airplanes

2 Different places in a train station include the

platform, the ticket kiosk, the waiting room, the

snack bar, the police station, shops and a

7 1 Good evening 3 check 5 depart

8 Suggested Answer

A: Good morning How may I help you?

B: I want to catch the next train to Prague What

times do the trains depart?

A: They are quite regular in the morning but less so

in the evening There is also an overnight train

B: When does the next train leave?

A: The next train leaves at 10:30 am

B: Great What types of tickets are available?

A: There are one-way and return tickets available

B: That's fine Can I please have a one-way ticket?

9 Suggested Answer

Timetable tor Monday Departures

Departure Departure Trains

Prague 7:00,9:45,10:30 7:30,9:30 Ves Paris 8:05,9:05,10:05 8:30,10:00 Ves Amsterdam 9:50, 10:45, 11:40 8:00,9:30 No

2 The good things about traveling by coach are that

it is flexible and cheap There are many different types of routes such as local routes and express routes And tickets are usually inexpensive compared to other means of transporto The bad things are that there is not usually much leg-room, that they can get stuck in traffic and that they don't have many facilities on board

5 Suggested Answer The disadvantages of traveling by bus are that buses

do not usually have a lot of legroom and bus terminals do not always have a lot of services

3 express route 6 arrive

Answer Key 7

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A: I want to go to Luton Does this bus go there?

B: No, this bus goes to London

A: Is it a local route or an express route?

B: This is an express route so it doesn't have any

other stops But there is a local route that stops

in Luton

A: Great When is the next one? What time does it

arrive at?

B: Let me check on the timetable The next bus

leaves at 5:00 pm and arrives at 7:00 pm

RAPID COACH COMPANY

Boarding Pass

Coach: 569A

Driver ' s Name: Arthur Jones

Passenger ' s Name: Marion Peters

1 Some travelers rent cars when they go on

vacation and want to explore an area by

themselves Other travelers rent cars when they

go on a business trip, to allow them to meet

customers and business partners in many are as

or parts of a city Families rent them when they

go on holidays as it is often difficult to use public

transport with small children

2 Different travelers rent different types of cars

depending on their reason for travel Business

travelers will usually rent full-size or even luxury

models if they are executives and need to make

a good impression Families al so rent full size cars

to fit all their children and luggage in Finally those

traveling for pleasure will choose smaller cars:

perhaps an economy model for getting around an

island or a compact car in a city

Three types of car are available to rent

A: Good morning How can I help you?

B: Helio I want to rent a car What car modeJs do you rent?

A: We have an economy model and a full-size model

B: I'm looking for something inexpensive What are the rental costs?

A: Take a look at our economy model l1's a great choice for budget travelers But the trunk is rather small

B: Tha1's OK I don't have much luggage Can you tell me about your rental requirements?

A: Sure You need a driver's license And a major credit cardo

2 You should always take some form of identification with you This should be a photo ID

as many shops want to see this when you are paying for something You should also bring cash with you as there might be shops that do not accept other forms of payment

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4 1 identification 3 checking account

A: Good morning Is this going to be all for yo u?

B: Ves thank you How much is it?

A: It comes to f15 How would you like to pay?

B: What methods of payment do you accept?

A: We accept traveler's checks and cash

B: OK I have some cash Here you go

PRESTON GIFT STORE CLERK NAME: Jane Brown

CUSTOMER NAME: Nick Muller

ITEM: Box of chocolates

1 Travelers can get money from a bank They can

also cash traveler's checks in some stores

2 y ou can get cash from your bank by going into your

branch and withdrawing it, or by using an ATM if the

bank is busy or it is outside its opening hours

You usually have to paya service fee for taking

money from another bank's ATM

A: Excuse me I'm looking for a bank Can you tell

me if there's one nearby

B: National Bank has a branch here It's in Terminal 5 A: Great Thafs the bank I use What are their business hours?

B: They are open from 9 am until 5 pm

A: Oh no! Where else can I get cash?

B: There is an ATM over there in the food court A: Great! Is it a National Bank ATM?

B: No it's another bank's ATM So you need to paya service charge to use it

To get cash, go to the bank

It is located in Terminal 5

They are open until 5 pm

Travelers arriving after business hours can use the ATM To use the ATM, put your card into the machine and enter your PIN into the keypad

Unit 12

2

3

1 There are many different types of money Some

of the major currencies in the world a r e the C O I ,a; the euro, the yen and the pound

2 People exchange money when 0 1' Itl.J t,¡ d J 1

going to a currency exchange oU¡ce - neJ :2 " 6

their own currency there anC :neJ y~ ! a;- ; o : ~ e" currency with it The p ce :; 6 , 8-~ - :~e c:n 6 "

money for is called tre e (cr'a;-·;;e ~a:e

B: I need to exchange some money

A: OK What currency do you need?

B: I need to convert dollars into pounds What's the exchange rate?

Answer Key 9

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A: The exchange rate is 0.73 pounds for every dollar

s: Fine Do you take a commission?

A: Ves we take a small commission of 4 dollars

S: What's your buy-back policy?

A: We convert your currency back for free Just bring

your receipt with you

photographs and videos Another way they

remember them is by buying souvenirs and

mementos

2 When people are on holiday they often buy

souvenirs and mementos to remind them of their

stay They al so buy post-cards to send to their

friends and families People often buy clothes and

jewelry when they are on holiday too Finally many

people buy examples of local cuisine to take back

home with them

1 cost/on sale 3 selection/gift shop

2 gift wrapping/price tag

A: Excuse me How much does this cost? It doesn't

have a price tag

S: The glass vas e costs 20 pounds It's on sale

A: How about this postcard?

S: It's only 4 pounds

S: The silver necklace costs 30 pounds

A: How about this hat?

S: The hat costs 10 pounds

A: OK Finally, how much does this chocolate cost?

S: The chocolate in only 2 pounds

A: Great 1'11 take them all!

S: OK How would you like to pay for that?

A: I will pay with cash

8 Suggested Answer Murtz's

possessions When they are walking down the street or using public transport or even sitting at a café they can become victims of theft: a thief will come and steal their bag or their wallet

2 People can prevent crime where they are staying

by making sure they close all their windows and lock their doors They can al so put their valuables into a safe deposit box which most hotel s have When they are out in public they should not leave their bags anywhere and they should use a money belt or neck wallet rather than a conventional wallet They should al so report any suspicious activity to the police

Suggested Answer The safest place to keep your money when on vacation is in a money belt

vacationers 2 door 3 hide 4 police

1 D 3 S 5 C

2 F 4 E 6 A

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4 1 robbery 4 theft

3 suspicious activity

2 rent 5 closet 6 secret number

A: Good afternoon, Mr Edwards How may I help

you?

B: I want to rent a safe deposit box?

A: Actually we provide them There's one in your room

B: Really? Where's the safe box located?

A: You can find the safe deposit box in the closet

B: How do I use it?

A: You place your valuables inside the box and lock

the box Then enter a secret number

B: That sounds easy Thanks for your help

There is a safe deposit box located in the closet

Using a safe deposit box is easy

First, put your valuables inside

Then enter a secret number

Don't forget to remember the secret number

Now your valuables are safe from theft!

Unit 15

1 While people are on vacation they can get

infected with diseases like malaria by being bitten

by mosquitoes They can also get stomach bugs

from drinking dirty water or eating food that has

not been prepared in a clean environment

2 People can prevent illness while on vacation by

wearing special creams to stop being bitten by

insects and avoiding places where they are

commonly found They can eat in hotels where

the food is likely to be safer And they can also

drink bottled water

A: Ms Dean Did you buy travel insurance?

B: No I didn't Wha1's it for?

A: l1's for travel emergencies

B: What types of emergencies?

A: Imagine that you are on holiday and you get hurto Travel insurance pays for most of your hospital bilis B: What el se does travel insurance pay for?

A: Sometimes travelers need to get home quickly Travel insurance pays for the cost of emergency transportation too

B: That sounds helpful Where can I buy travel insurance?

A: I can give you the names of some good insurance companies

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Worker: Is this your first time in Berlin?

Guest: Yeso I'm very happy to be here

Worker: Where are you visiting from?

Guest: I'm from the United States

Worker: I see And what brings you to Germany?

Guest: I'm here on business I'm going to a conference

Unit 2

PBX Operator (W): Thank you for calling the Luxe Hotel

This is Rhonda How may I direct your cal?

Caller (M): Good morning I'm calling about an ad in the

PBX Operator: You need to talk to Janie Kemp She's

the manager of the department

Caller: Okay Can you please transfer me to Ms Kemp's

office?

PBX Operator: Certainly Please hold

Caller: Thank you You are very helpful

Unit 3

Holidaymaker 1 (M): Lefs get something to eat I'm starving!

Holidaymaker 2 (W): Me, too Where do you want to eat?

Holidaymaker 1: There's a fast food place across the

street l1's called JT's Burger Place What rating does

the guide give it?

Hol idaymaker 2: It only got one star How about

Grandma's Family Kitchen? l1's a family restaurant

Holidaymaker 1: That sounds good But does it serve

vegetarian food? What does the guide say?

Holidaymaker 2: It does, and it's got a four-star rating Do

you want to go?

Holidaymaker 1: Yeso We can get fast food at home

want to try something different

Holidaymaker 2: Wonderful! Let's try the local cuisine

Unit4

Travel Agent (W): Good morning, Mr Wallace How can

I help you today?

Client (M): I'm going to Florence, Italy Can you help me

find a place to stay?

Travel Agent: Well, there are a number of options Wha1's

your budget?

Client: I don't want to spend a lot of money What

low-cost options are available?

12 Answer Key

Travel Agent: There's a bed and breakfast It has a wonderful view Several budget hotel s are also available

Client: What's the difference?

Travel Agent : A bed and breakfast is very cozy and romantic, but costly A budget hotel is comfortable And i1's cheap

Client : I see I think 1'11 go with a budget hotel

Unit S

Traveler (M): Excuse me Do you work here?

Airport Employee (W): Yeso How can I help you?

Traveler: I have a flight to Barcelona today But I'm not sure what to do

Airport Employee: Well, first, you have to check-in Then, you have to go through the security screening

Traveler: Does the screening take a long time?

Airport Employee: Sometimes The airport workers check all of the passengers They don't want to let anything dangerous on the plane

Traveler: Then where do I go?

Airport Employee: On your boarding pass, there's a gate number Your plane leaves from that departure gateo Get there before the boarding time

Unit 6

Cruise Director (M): Helio, ladies and gentlemen Welcome to the Grande Dame This is your cruise director There are many activities on the Grand Dame today At 10 am, join us on the upper deck for games Then we have lunch at noon At 2 pm, watch

a movie at the ship theater The theater is on Deck

5 Finally, dinner is at 6 pm The dining room is on Deck 10 Have a wonderful day on our cruise ship!

Unit 7

Kiosk attendant (W): Good evening How may I help you?

Traveler (M): I want to catch the next train to Berlin

Kiosk attendant: Okay Let's check the timetable The next train is an overnight train

Traveler: Are there any tickets left?

Kiosk attendant: We only have seats left There are no more berths available

Traveler: That's fine When does it depart?

Kiosk attendant: It leaves at 9 o'clock

Traveler: Okay Can I please have a one-way ticket?

Unit8

Passenger (M): Excuse me are you the driver?

Coach driver (W) : Yeso How can I help you?

Passenger: I want to go to Marino Does this bus go there?

Coach driver : No, this is an express route to Rome

Passenger: So this bus doesn't make any stops at all?

Trang 14

Coach driver: No, it doesn't It goes straight to Rome

But the local route stops in Marino

Passenger: How long does it take to arrive in Marino?

Coach driver: I don't know for su re There's a timetable

inside the terminal You can find out there

Passenger: Thanks 1'11 do that

Unit9

Rental Agent (M): Good afternoon How can I help you?

Customer (W): Helio I want to rent a caro Can you help me?

Rental Agent: Certainly We rent several different models

Customer: Well, I'm looking for something inexpensive

Rental Agent: Take a look at our economy model l1's a

great choice for budget travelers But the trunk is

rather small

Customer: Tha1's okay I don't have much luggage Can

you tell me about your rental requirements?

Rental Agent: Sure You need a driver's license And a

major credit cardo

Unit 10

Clerk (M): Good afternoon Is this going to be all for yo u?

Customer (W): Ves, thank yOU How much is it?

Clerk: It comes to 12 euros How would you like to pay?

Customer: Do you take travelers checks?

Clerk: No, I'm sorry We don't accept traveler's checks

Customer: What other methods of payment do you accept?

Clerk: We take charge cards And we also accept cash

Customer: Okay I have some cash Here you go

Unit 11

Traveler (M): Excuse me I'm looking for a bank Can you

tell me if there's one nearby?

Worker (W): National Bank has a branch here

Traveler: Perfect Tha1's the bank I use at home Where

are their offices?

Worker: They are in Terminal 2 But they're closed for the

day They're only open until 6 pm

Traveler: Oh no! Where el se can I get cash?

Worker: There's an ATM over there

Traveler: Great! Is it a National Bank ATM?

Worker: No, i1's another bank's ATM So you need to pay

a service charge to use it

Unit 12

Employee (M): Welcome to Global Money Exchange

How can I help you?

Customer (W): I need to exchange some money

Employee: Okay What currency do you need?

Customer: I need to convert dollars into euros Wha1's

the exchange rate?

Employee: The exchange rate is 0.73 euros for every dollar

Audioscripts

Customer: Tha1's fair Do you take a commission?

Employee: Ves The commission is a small fee of 4 euros

Customer: Wha1's your buy-back policy?

Employee: When you return home, come back here We convert your currency back for free But you need to show us your receipt

Unit 13 Customer (W): Excuse me How much does this cost? It doesn't have a price tag

Clerk (M): The glass memento is 16 euros l1's on sale

Customer: How about this postcard?

Clerk: l1's only 3 euros

Customer: Oh my! Tha1's too much for a postcard!

Clerk: Well, you can use a coupon Then the price is only

2 euros

Customer: 1'11 take the postcard But I don't want the

glass memento

Clerk: Okay How would you like to pay for that?

Customer: I will pay with cash

Unit 14 Hotel Worker (M): Good evening, Mrs Johnson How may

Guest: Really? I didn't see it Where is it located?

Hotel Worker: You can find the safe deposit box in the closet

Guest: How do I use it?

Hotel Worker: You place your valua les inside the box

and lock the box Then enter a secret number

Guest: That sounds easy Thanks for your h lp

Unit 15 Travel Agent (M): Ms Abernathy did you b y travel

insurance?

Client rN}: No, didn·t I really don't know much about it

What's it tor?

Travel Agent : It's tor travel emergencies

Client: What type of emergencies?

Travel Agent: Imagine that you are on holiday and you

get hurt Travel insurance pays for most of your hospital bilis

Client: What else does travel insurance cover?

Travel Agent: Sometimes travelers need to go home

quickly Travel insurance pays for the cost of emergency transportation, too

Client: That sounds helpful Where can I buy travel insurance? Travel Agent: I can give you the names of good

insurance companies

Answer Key 13

Trang 15

1 I would like to learn more about Indian culture It

is a very ancient culture and I believe they have

learned many things that I could use to help

improve my everyday life One day I hope to visit

there too and knowing about their culture would

make the trip much more rewarding

2 Cultural differences can cause problems between

people from different parts of the world Some

things that might be acceptable in o e culture are

not always acceptable in other cultures For

example standing too c10se to someone from

North America or Europe will make that person

feel uncomfortable This is n t the case for people

from some o her pa s of the world, Asia for

example where people are used to having less

p rsonal p ce

a) Suggested Answer

Employees should avoid making eye contact with

people from Asia, Africa and South America

3 great service 7 listening

7 Suggested Answer

A: Good morning Ms Valentine How are you

enjoying your stay with us?

B: l1's great, thanks The room is really nice and the

staff is very polite They always ask how I am

feeling and whether I am enjoying my stay here

There is one thing that bothers me though

A: Oh? Have you had any problems?

B: Well, the staff always seems to stand very close

to me, which makes me feel a bit uncomfortable

A: That's probably because in Asia people do not

expect a lot of personal space

B: Oh, had no idea In my country, we like to have

our personal space

A: I will let my staff know about this We don't want

to make our guests feel uncomfortable

B: Thank you It really helps to know about the

cultural differences

8 Suggested Answer How did our employees make your stay at the Luxe Hotel enjoyable? Please give specific examples

Your employees were always very professional and polite They would always ask how I was feeling and whether I was enjoying my stay here

Describe some changes that would improve the

It would be better if your employees would give your guests a bit more personal space

2 A travel package should at least include your flights, accommodations and transfers to and from the airport Ideally it should al so include some guided tours and other organized activities so you don't have to think about what to do all the time

B: Hi I'd like to go to Chile It sounds very beautiful

A: It is! We have two packages for Chile: one inclusive package that includes all flights, transfers, tours and all accommodations We also have a flight only package

Trang 16

all-B: What types of flights are they in the different

packages?

A: Well the all-inclusive package includes internal

flights as well as the flight to Chile The economy

package only includes the return flight to Chile

Which are you interested in?

B: I'd prefer the economy I don't mind making my

own arrangements for accommodation What

excursions are available?

A: There are many Hiking on the glaciers, trekking in the

jungles, going on jeep rides are just some of them!

Would you like us to help you with any of these?

B: No thanks I'd rather explore on my own once I

get there

Destination: Chile

Package Type: Economy

Includes: Flights only

Unit3

2

1 I get around in a new city by getting a tourist map

If there is a metro-system I get a guide to that

and use that to get around But I don't mind

getting lost in a new city: it is a great way to

discover things you might not otherwise find!

2 One of the easiest and nicest ways to get to Big

Ben from outside London is to take the Jubilee

Line to Waterloo Station From there, walk east

along York Road Then turn right and head south

over Westminster Bridge Cross over the Victoria

Embankment and continue on into Parliament

Square Big Ben and the Houses of Parliament are

on your left You can't miss them!

C 2 C 3 B

Discovery Tours' oHice is on the left of the map which is

~ shown on the brochure This means that it is in the east

A: Can you see Union Station?

B: Yes, I'm right in front on it

A: OK Don't worry you're really close Just head eas

and keep the station on your left Then tum left

and walk up Queen Street We are on the left one block up, opposite the downtown bus stop

B: That doesn't sound too hard Thanks! 1 ' 11 be there

soon

9 Suggested Answer Starting Location: 12th Avenue

Places Nearby the Starting Location: Union Station

Directions to Discovery Tour Office: Head east on

12th Avenue Turn left onto Queen Street and walk

take buses and trains People who are staying a

hotels might be collected by specially orga'1:zed

transport like a shuttle bus

2 Other ways to get to the airport Incluce ar' v '1g

there in a car or taking a taxi Bm usua; 'y mese

are quite expensive ways to ge: :ne'e Alrports are usually quite far from city cen:e:s so it IS not

usually practical to waJk or cycle mere atrlough some people that worl< there and 1;' , e close by might travel there in these ,', avs

3 1 transfers 3 curbside 5 driver

2 luggage 4 schedule 6 shuttles

4 B 2 A 3 B

The brochure describes three different types of

ground transportation: shuttles, buses and taxis

7 1 airport 3 shuttle 5 free of charge

2 call a cab 4 taxi 6 bellhop

Answer Key 1 5

Trang 17

8 Suggested Answer

A: Excuse me I need to get to the airport immediately

What types of transportation are available?

B: There are buses that go regularly to the airport

and cabs too

A: Can you cal! a cab for me?

B: That won't be necessary Our airport shuttle just

arrived

A: Oh How much does the shuttle cost?

B: l1's free

A: Great! Should I bring down my luggage?

B: No the bellhop will do that And he'lI also load it

onto the shuttle

A: So I can just get on the shuttle? How wonderful!

B: Tha1's right 1 ' 11 call the bellhop right away

9 Suggested Answer

INQUIRY FORM

Time of Flight Arrival: 10.50 am

Transportation from Airport: There are a number of

buses available as well as taxis If you stay with us

there is also a shuttle bus available

Unit 5

16

1 The weather today is cloudy and quite cool There

is a lot of cloud cover so it will probably rain later

on in the day

2 I like hot weather best I like it to be sunny and

clear with just a slight wind The ideal temperature

for me is around 30 Celsius

A: Good morning, Mr Jacobs How are you today?

B: I'm fine Can you tel! me what the weather is going

to be like for the rest of the day?

Answer Key

A: Well, it will be stormy al! morning but then it is supposed to clear up this afternoon

B: What will the temperature be then?

A: I don't know exactly But it wil! be sunny and hot B: Hmmm I think 1'11 go swimming later then What do you suggest I do this morning?

A: You can visit the museum There's al so an

aquarium nearby

B: Thanks The aquarium sounds great I'd better get

my umbrella before I go out

8 Suggested Answer Morning

Weather: Stormy Suggested Activities: visit the museum; go to the aquarium

Afternoon Weather: sunny and hot Suggested Activities: Swimming Unit 6

B: I'm flying to Beijing

A: 1'11 need to see your travel documents Can I see your passport please?

B: OK That's fine I don't see your visa anywhere You need one to travel to Beijing

A: l1's at the back

Trang 18

B: Oh ves, there it is OK, here's your boarding pass

Now you have to go through security

A: 1'11 do that Thanks very mucho

B: You're welcome Have a nice day

Passenger Name: Mr Cromby

Destination: Beijing, China

Unit 7

1 To stay safe at an airport you must follow the rules

and do what you are told by the airport employees

2 You should not leave your luggage unattended at

the airport and you should not pack illegal or

prohibited things into your luggage You must al so

remove any metal items when you pass through

the X-ray machine

When you go to a security checkpoint you should remove

your belt and take all of the coins out of your pockets

4 1 unattended luggage/metal detector

2 security checkpoint/security guard

3 cordoned off/restricted area

6

You must keep your luggage with you at all times

You must not enter restricted areas

You must pass through a metal detector

A: Can you tell me about it?

B: Ves There seems to be a gap in the cordon

around the restricted area there

A: OK I'm going to go there now to stop people

going in there

B: I know it probably isn't that important I just

thought I'd better mention it just in case

A: You did the right thing Thank yOU

B: No problem

AIRPORT SECURITY REPORT

Security Guard: Brian Jon s

Summary of the problem: Missing cordon in restricted area at Gate 13

(especially MP3 players) or possibly read a book

2 During a flight, a flight attendant helps passengers with any problems they might have as well as

serving food and drinks They also show passengers how to use the airplane's safety features

Four types of job are mentioned in the brochure (pilot,

co-pilot, navigator and flight attend nts)

A: Good afternoon T s is Flight 101 to Athens isn't it?!

B: Ves sir, it is At this time, please fasten your seatbelt

A: OK What else should Ido?

B: Well, you need to put your hand luggage in the

u der your seat

A: And then we're ready?

B: Please turn off any electronic devices too

A: OK, 1'11 switch my phone off

Trang 19

A: Immediately after takeoff, you'lI be served with

refreshments

B: Great 1 can't wait!

Good afternoon This is your flight attendant speaking

1 want to welcome you to Flight 10l We'lI be flying

from London to Athens this afternoon At this time

please turn off all electronic equipment and put all

your hand luggage into the overhead compartments

Immediately after takeoff the flight attendants will be

serving some light refreshments Thank you for

choosing Hermes Airways Have a wonderful flight!

Name: Julie Dammers

Greeting: Good morning This is your flight attendant

speaking: on behalf of the entire crew, welcome to

Flight 10l

Flight i nformation: L ndon to Athens

Safety instructions: Please switch off all electronic

devices during takeoff and landing Fasten your

seatbelts while the seatbelt sign is on Finally watch

the safety video after takeoff and read the safety

instruction booklet in front of you

1 1 was once on a flight that was delayed The weather

was bad where we were flying to so we had to wait

before setting off, as it would not have been possible

to land at the time we were due to arrive

2 If my flight gets delayed 1 usually read my book,

though sometimes 1 listen to my MP3 player Also,

because we are not in the air 1 use my phone to

send some text messages to tell people that 1 will

2 missed flights 7 flight delays

3 airlne representative 8 landing gear

4 runways 9 mechanical problems

Also, there's some minor engine trouble

A: How long will the flight be delayed?

B: A few hours In the meantime you can wait in the airport terminal

A: How will 1 know when i1's time to board?

B: 1'11 make an announcement Or you can check the board

A: 1'11 do that Thank yOU

Several airlines report delays and cancellations due to: mechanical problems

The following flights are affected:

2 Oh no! The airline has lost my baggage again

B 2 B 3 D office 3 damaged system 4 claim

Trang 20

7 1 find 3 there's a chance 5 what if

2 delayed 4 fill out a 6 track down

A: Good afternoon, sir How may I help you?

B: My luggage is damaged My suitcase is cracked

and its wheels have been broken off

A: I'm sorry to hear that But I'm sure we can solve

the problem for you

B: How are you going to fix this problem for me?

A: First you have to fill out a claim formo

B: OK What happens when I get home and find

some other things are damaged or missing

A: In that case we'lI speak again It may be

necessary for you to fill in an additional claim

formo But whatever happens, we will put it right

B: That's good to hear I hope you can fix my

luggage though

Passenger's Name Carl McCoy

Telephone Number: 020 6777 7777

Luggage Status (Check One)

D Lost D Delayed ~ Damaged

Please Explain Your Problem:

My luggage has been damaged while in transit

My suitcase is cracked and its wheels have been

broken off

Unit 11

1 Suggested Answers

1 When I go out with friends we usually split the bill

and each pay for the things that we have bought,

though occasionally one of us will treat the others

2 The charges that are listed on a bill are the prices

of the individual things bought, the total bill and

any taxes paid

The total cost of the trip is $3,700.00

C 2 D 3 C

3 1 charter flight 4 settle the bill 7 spa

2 guided tour 5 walking tour

3 places of interest 6 gratuity

4 B 2 A 3 A 4 B

5 T 2 T 3 F

6 1 regarding 4 tour services

A: Oh? Allow me to have a look at the bill Ah I see

what the problem is The tour includes a gratuity B: What's a gratuity?

A: It's like a tipo But it's included in the total cost This

makes things easier for our clients

B: Do all of the tour services include them?

A: Not at al! Just certain services like massages and

transportation

B: Oh, I see Thanks for clearing everything up

8 Suggested Answer Other Services: $600 Description: Spa Treatment and Massage $500

Description: Guided Tour around places of interest $100

Unit 12

1 Suggested Answers

1 When I go traveling I buy local foods and drinks from

the place I visit Sometimes I might buy a souvenir

to keep as a memento of my trip, r perhaps a gift

that I think a friend or relative would lke

2 In local markets you can often find imeresting

local herbs and spices, as we as loca; clothes

and possibly even jewelry

4 customary/good deal

5 bargained/used to

Trang 21

7 Suggested Answer

A: Good afternoon, sir Can I help you with anything?

B: Yes, I'm interested in this suit What is it made from?

A: That suit is made from the finest cashmere

B: It's really nice How much does it cost?

A: This one costs only six hundred dollars

B: Oh that's too mucho 1'11 look elsewhere

A: Wait! We can make a deal How about five hundred

dollars?

B: No thanks! Will you sell it for half price?

A: Sir, this is already a low price How about four

hundred and fifty dollars?

B: 1 ' 11 give you four hundred dollars for it That's my

final offer

A: AII right, sir It's yours

B: Great 1 ' 11 p y in cash Here you go

8 Suggested Answer

Bargaining can be a great way to get a good deal! But

how do you go about it? Perhaps my experience can

be h lpful The last time I was in Hong Kong I was

looking to buy a new suit I saw a lovely one in a shop,

made from cashmere I bargained with the shopkeeper

to get a good price: first I asked him how much it cost

and when he told me the price (still much cheaper than

it would have been at home) I said I would look

somewhere else Then when he reduced the price I

asked him if he would give it me for half price He

wouldn't do that, but he reduced the price some more

and in the end I paid just four hundred dollars for it It's

important to have a price limit in your head and if you

don't get the price you are looking for, simply walk away

Unit 13

20

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