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Đề thi thử lớp 10 chuyên Anh Phổ thông Năng khiếu 2019

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TRUNG TÂM DẠY – HỌC THÊM PHỔ THÔNG NĂNG KHIẾU Đề thi có trang THI THỬ TUYỂN SINH LỚP 10 lần thứ hai TIẾNG ANH Môn thi: (chuyên) Thời gian làm bài: 120 phút, không kể thời gian phát đề Mã đề thi: 209 Mark the letter A, B, C, or D on the answer sheet to indicate the correct answer to each of the following questions (1.5 pts) Question 1: The _ of living will rise, inflation will hover around the per cent mark for much of the next two years A expense B expenditure C price D cost Question 2: In his report the peacekeeper _ to a number of recent events which A implied B insinuated C suggested D alluded Question 3: If you can't stand _ yourself write, then don't A having made B to make C to have made D having to make Question 4: Hurricanes Katrina and Rita _ havoc in Louisiana and caused major property damage A sneaked B wreaked C tweaked D peaked Question 5: He hadn't expected the red _ to be unrolled for him, but he had thought that at last he would be at work, setting up his meetings, on the move A flags B doormat C carpet D flowers Question 6: _ were the directions that we got lost on the way here A So confused B So confusing C Such a confusion D Such confusing Question 7: Sammy _ his father to buy him a new mountain bike for Christmas A implored B consumed C persisted D demanded Question 8: Only if proof of payment is _ will your request to register for the exam be considered A enclosed B enveloped C omitted D detached Question 9: Tribal differences in the country have created an _ cycle of violence for years A intermittent B endless C effortless D interminable Question 10: At the moment, the country has a number of _ economic problems A tricky B hard C serious D difficult Question 11: The doctor _ his patient that the operation would be a complete success A contrived B insured C assured D censured Question 12: We need to look at this issue from a different _ in order to understand it better A sight B perspective C scenery D vision Question 13: The sales team _ a very successful time at the exhibition A passed B had C spent D made Question 14: There was a time when the _ person could not afford a mobile phone A normal B usual C ordinary D regular Question 15: The youth unemployment rate here is high and there are not _ opportunities A only a few B that many C several D too many Question 16: The lecturer _ the class’s attention to an error in the calculations A put B attracted C showed D drew Question 17: Director James B Comey confirmed for the first time Monday that the FBI is investigating possible collusion between the Trump campaign and Russian authorities during the 2016 election _ A progress B campaign C competition D contest Question 18: I'm shocked to hear you say that! I'm disappointed _ you! I'm really shocked! A in B of C about D for Question 19: Excuse me Can I use your phone? It's necessary _ my parents at once A that I should contact B me to contact C for my contacting D I contacted Question 20: It makes no _ to him financially whether he moves a hundred weight of supplies in an hour or five hundred weight A odds B difficulties C possibilities D peculiarities Trang 1/8 - Mã đề thi 209 Question 21: He was asked to speak at the meeting but politely _ A declined B debated C deferred D defused Question 22: Parents looking for advice on what to to help with their child's education will be told that the most important thing is to spend _ time talking to their children A quality B regular C real D quantity Question 23: Paul Lissek, the German coach, said, “We wouldn’t have won the gold medals in the Barcelona Olympics _ our involvement in indoor hockey.” A were it for B if it were not for C if it had been for D had it not been for Question 24: They said they were sending along at once, so they should be here _ minute now A some B a C the D any Question 25: Please _ a copy of this payment slip for your files as you’ll need it later A disdain B refrain C contain D retain Question 26: It is of _ importance that we resolve this issue as soon as possible A limitless B magnificent C extended D paramount Question 27: It was over and _ with and nothing could ever change it A said B put C done D made Question 28: They're waiting to hear what the answer is and it _ soon A would have come B would come C should have come D should come Question 29: According to the terms of contract, payment should be _ to you in full A permitted B submitted C admitted D remitted Question 30: Hats, caps and headgear of various kinds are useful because they are _ to use quickly and without fuss A enough easy B too easy C so easy D as easy as Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 31 to 38 (0.4 pt) A WEARABLE BOOK Researchers at Massachusetts Institute of Technology have created a ‘wearable’ book which allows the reader to experience the main character’s emotions Using a combination of sensors, the book senses which page the reader is on and (31) _ vibration patterns through a special vest The vest (32) _ a personal heating device to change skin temperature and a compression system to (33) _ tightness or loosening through airbags The book itself has 150 LEDs to create ambient light which changes depending on the (34) _ and mood of different sections of the book The researchers used a science-fiction novella, The Girl Who Was Plugged In by James Tiptree Jr, as their prototype story for (35) _ the wearable book They (36) _it because it ‘showcases’ an incredible (37) _ of locations and emotions The main protagonist experiences both deep love and ultimate despair, the freedom of Barcelona sunshine and the captivity of a dark, damp cellar Volunteers who have tried the vest have (38) _ the experience as ‘remarkable’ Question 31: A provokes B impels C triggers D originates Question 32: A occupies B involves C contains D consists Question 33: A convey B construct C realise D pass Question 34: A position B environment C part D setting Question 35: A enabling B imagining C developing D affecting Question 36: A picked B kept C took D got Question 37: A range B size C scale D amount Question 38: A explained B described C called D commented You are going to read the introduction to a book about déjà vu For questions 39 to 44, choose the answer (A, B, C or D) which you think fits best according to the text (0.6 pt) Mark your answers on the separate answer sheet ‘I’ve been here before’: the déjà vu feeling Most people – two out of three, according to surveys – have experienced déjà vu (French for ‘already seen’) It is that weird sensation of having ‘been here before’ or having ‘lived this moment already’ You Trang 2/8 - Mã đề thi 209 may be visiting some entirely unfamiliar town, for instance, and ‘realise’ that you have already been in that precise spot, even though you know it is impossible The feeling goes way beyond any vague sense of having seen or done something similar before – it feels identical to a past experience Yet trying to pin down the memory is like trying to catch a dream – just as you think you are homing in on it, it turns to vapour The eeriness of this has led to all sorts of spooky theories A popular one is that it is the memory of a dream in which the person has lived through the current moment in advance In recent years, however, neuroscientists have discovered enough about perception and memory to piece together a more plausible explanation Every conscious experience we have is ‘constructed’ by our brain out of lots of different components, rather as a car might be made in a factory We tend to think of an event as a bundle of sensations: sight, sound, etc., but there is actually much more to it If you (literally) bump into someone in the street, for example, you will be aware of the sight of them, the touch of them as you bump, the sound each of you makes, and so on But you will also be aware of the meaning, tone and intention of the sound, the pain from the bump, a sense of irritation or embarrassment; a thought, perhaps, that you or the other person, is clumsy, and so on There is much more to experience than simple sensations One very important ‘component’ that often gets added is a sense of familiarity This is generated in the deep part of the brain that creates emotions The sense of ‘Ah yes! I recognise this!’ usually only gets attached to experiences which ‘match’ stored memories Sometimes, though, the part of the brain which generates the feeling of familiarity attaches it to an experience that is actually quite novel This is what seems to happen in déjà vu The brain then tries to dig out matching memories, but of course they aren’t there – hence the maddening feeling of chasing shadows For most people, déjà vu is a rare and fleeting phenomenon, intriguing rather than disturbing And it doesn't seem to be unhealthy – indeed, déjà vu is most commonly reported by people who are young, intelligent and well-educated Given that it is actually a minor brain malfunction, this may seem strange The explanation may be that young brains are more ‘recognition sensitive', so they are more easily triggered into familiarity mode Similar sensitivity may also be a factor in intelligence – bright people ‘see things’ more readily than others, and intelligent people tend to go on to higher education So déjà vu may be a side effect of having a brain that is quick to recognise things For an unfortunate few, though, déjà vu is a constant companion, and a serious blight on their lives Dr Chris Moulin is a psychologist who is studying this strange disorder He first came across it when he was working in a memory clinic: ‘We had a peculiar referral from a man who said there was no point visiting the clinic because he’d already been there, although this would have been impossible Déjà vu had developed to such an extent that he had stopped watching TV because it seemed to be a repeat He even believed he could hear the same bird singing the same song in the same tree every time he went out Apart from the sheer tedium of chronic déjà vu, the condition can also get people into social difficulties ‘Some patients feel that everyone they meet is familiar, and this makes them dangerously trusting of strangers,’ says Moulin ‘If they don’t constantly remind themselves that the sensation is false, they are at risk of being exploited.’ So next time you find yourself ‘re-living’ an experience, don’t struggle to recall the previous time Just sit back and relax And make sure that you don't sign on the dotted line until the moment has passed Question 39: What point does the writer make about déjà vu in the first paragraph? A Some evidence of a non-scientific cause cannot be disproved B Many previous attempts to explain it were based on unscientific beliefs C Scientists tend to disbelieve people who claim to have had the experience D The experience is more common than scientists are prepared to admit Question 40: Why does the writer mention manufacturing a car? A to suggest that many of the experiences people have are similar B to indicate that our experiences are more complex than we realise C to show that different experiences tend to consist of the same components D to emphasise the role of other people in the experiences we have Trang 3/8 - Mã đề thi 209 Question 41: According to the third paragraph, déjà vu seems to be caused by A an experience arousing an emotion which is linked with similar previous experiences B a feeling of recognition mistakenly being linked with a new experience C emotions that are normally linked with different experiences becoming confused D the brain failing to distinguish between different emotional responses Question 42: According to the fourth paragraph, déjà vu is probably caused by A the environment in which some people are brought up B a useful attribute of some people’s brains C a person’s lack of patience D the level of education that a person achieves Question 43: Chris Moulin gives the example of a man A who blamed television for making his condition worse B who found the familiarity of his experiences somewhat comforting C who thought that actual and potential experiences duplicated previous ones D whose experience of déjà vu could not be treated Question 44: What advice does the writer give to people who frequently experience déjà vu? A not to commit themselves to something on the basis of its apparent familiarity B not to trust others until they have evidence that they will not be exploited C to avoid situations where there is a risk of experiencing déjà vu D to check with people they meet whether or not they have met previously You are going to read four extracts from an article about customer service Mark the letter A, B, C, or D on the answer sheet to indicate which extract tells you the answer to each of the questions from 45 to 54 The extracts may be chosen more than once (1 pt) In which section does the writer Question 45: refer to contact with customers through a range of channels? Question 46: mention the value of customers recommending a business to other people? Question 47: advise staff how to respond if a customer is dissatisfied? Question 48: say that presenting alternative courses of action can lead to a win-win situation? Question 49: state that poor service stays in customers' minds? The importance of good customer service A C "The customer is always right" is a famous Think about how you've been treated whenever business slogan The underlying truth behind this you've been the customer If you've ever had a bad statement is recognising that customers are the life experience with a company, you know that it's not blood for any business Understanding the easy to forget the encounter Perhaps a shop importance of good customer service is essential assistant was too busy stocking shelves to help for a healthy business in creating new customers, you pay for your items Maybe there wasn't keeping loyal customers, and developing an anyone around to answer your questions or help effective referral system for future customers you with some additional information You might Excellent customer service begins at the initial have had to deal with an employee who won't help greeting, whether that's in person, on the phone, or you because of some company rule In any of via email In all of these situations, using good these instances, the managers or the owner of the people skills will increase the chances of creating store usually aren't made aware of the poor a positive impression For example, saying hello customer service Instead, the people that hear with a smile to a customer who has just walked in about it are many of the customer's family and the door will invite that person in and make them friends Word travels very fast when it comes to feel welcome On the other hand, when an communicating negative experiences to the world employee doesn't acknowledge the client, or Especially with any internet business transactions, implies they are an inconvenience, that customer product reviews are quite common Whether it's immediately feels slighted, and that negative positive or negative feedback about a product or feeling doesn't get the customer in a buying mood service, people write without inhibition about their shopping experiences Trang 4/8 - Mã đề thi 209 B D If the employee gives good customer service on the phone, the initial greeting will be courteous This makes the client feel comfortable In turn, the customer will appreciate the pleasant greeting and usually be more agreeable on the other end of the phone This is a much better situation for the client than leaving messages on answering machines, never getting any returned phone calls, or trying to extract some product information from an uncaring employee Of course, good customer service goes beyond the initial contact Answering customers' questions and helping them choose the right product or service that best fits their needs is a great example of going the extra mile This kind of service establishes goodwill, and will eventually lead to loyal customers Even if that person doesn't purchase anything at that time, the good shopping experience will encourage repeat business When dealing with clients, sometimes there are situations that need to be resolved If the customer is upset about a product or service they've received from the company, the first thing an employee should is to listen By taking the time to hear the entire complaint through, the customer feels that you care Occasionally, the issue is actually not related to your company at all, but the initial problem is merely a catalyst for that person's frustration about other things Either way, attentive listening will break down that barrier and begin to build a bridge to fix the situation Usually, discussing different options will bring about a positive outcome for both sides The retail business is extremely competitive, and there are no guarantees of a company's survival Of course, other factors play a part, such as value for money, convenient opening hours, and so on, but in the long run, treating people fairly and with respect is the best recipe for success in retailing Question 50: Question 51: Question 52: the store? Question 53: Question 54: suggest that customers' comments may be more honest if not made to staff? give an example of customers responding to employees in the same way they are treated? point out that customers' behaviour may not be explained by what has happened to them in mention the effect on sales if customers believe staff are not interested in them? point out that if assistants more than the minimum, customers are likely to return? Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 55 to 62 (0.4 pt) THREE THEORIES ABOUT SLEEP People spend about one-third of their lives asleep It seems certain, therefore, that sleep has a vital function However, what that function might be is still in (55) _ Scientists are far from being in agreement about (56) _ why so much of our precious time is given over to sleep There seem to be three main theories The most popular states that the functions and (57) _ of sleep are primarily physiological It claims that we sleep in order to (58) _ the health of our body In other words, biological processes work hard as we sleep to repair any damage done during the day and to restore ourselves to (59) _ efficiency However, a second theory places more emphasis on the learning benefits of sleep This theory holds that sleep allows us to process the information that we (60) _ during the day, and asserts that, without sleep, learning would not take place A third popular theory is (61) _ on ideas about energy, saying that we need (62) _ of sleep in order to, in a sense, recharge our batteries and so have an adequate supply of energy for the coming day Question 55: A debate B dispute C discussion D argument Question 56: A correctly B precisely C actually D absolutely Question 57: A intentions B points C purposes D targets Question 58: A maintain B stay C take D keep Question 59: A utter B strong C full D entire Question 60: A reach B achieve C complete D acquire Question 61: A developed B supported C based D rooted Question 62: A moments B eras C episodes D periods Trang 5/8 - Mã đề thi 209 You are going to read an extract from a magazine article Six paragraphs have been removed from the extract Choose from the paragraphs A-G the one which fits each gap (63-68) There is one extra paragraph which you not need to use Mark your answers on the separate answer sheet (0.6 pt) Is work changing? Cromford Mill, in the north of England, is now a In other words, what we mean by the workplace is museum, but when it was constructed in 1771, it was changing – it’s no longer always a grand (or the site of one of the most influential workplace otherwise) building with the company’s name on top experiments ever seen This was where textile Increasingly, we can work anywhere – in a coffee entrepreneur Richard Arkwright set up shop Cotton- shop or at the kitchen table The demand that spinning had been a cottage industry, but at employees work in more flexible ways is Cromford Mill, spinners from all around came encouraging this trend, with workers (especially together to use machines provided by Arkwright It younger generations) no longer expecting to be was the world’s first factory, and it was soon chained to a desk from nine to five every day followed by many more 67 63 In a world of decentralised, non-hierarchical There are good reasons why the model has organisations, permanent full-time employment could flourished Centralising production allowed for become the exception So will the firm of the future dramatically greater efficiency And bosses – then as be made up of loose groupings of self-employed now suspicious that workers were not always people, forming and re-forming on a project-byworking hard – could keep an eye on them project basis? Will workers effectively be their own chief executives, using technology to sell their skills 64 Two of the biggest forces changing work and the to the highest bidder and with little attachment to a nature of the company are technology and place of work, each other or the firms that employ demographic shifts Unskilled work still exists, as them? It’s tempting to think so, but reality is starting does highly skilled work, but the jobs in the middle to interfere with this picture have to a large extent been automated or outsourced 68 away Furthermore, technology has made the move to There is one particular reason why tomorrow might an economy based on knowledge, not skills, possible turn out to be not so different from today: human nature We are social creatures and tend to be at our 65 As a result of such changes, many of the old best in groups rather than operating alone Work is certainties are breaking down You often hear it said where we bond, gossip, fight, love and hate – in that people used to work for money – very much a short, it’s where we live hangover from the Industrial Revolution, when work So the prospects for at least some of the familiar was viewed as a straight trade of time for money – aspects of the old Arkwrightian corporate model may but now it’s claimed that we are more interested in not be quite so bleak as painted Yes, things are changing, but the advocates of the brave new, having rewarding work networked world should remember that work is not 66 the only – or, arguably, even the most important – thing we when we are at work A In addition, we are all living longer and working for longer In fact, in some countries there are now reckoned to be four or even five distinct generations making up the workforce B For firms, this can seem a no-brainer – they save money on expensive office space while giving their employees a valuable and appreciated perk It can be tough to implement, though video conferencing and private networks have improved things greatly C But times are changing, and the pace and uncertainty of the modern world demand more flexibility and responsiveness than hierarchies like this can provide Organisational structures need to be based on serving the customer rather than preserving the rank and status of managers D This is true up to a point, but perhaps more significant is the erosion of the boundary between work and other parts of life – education, leisure, play; between me-in- work and me-in-my-own-time E Above all, this format is popular because it works Or rather, it worked, as, after over 200 years, some observers reckon that the end of employment as we have known it may be near Are they right? F Of course, we are living in a time of disruption, change and novelty, but the fact is that there are also strong continuities with the past As a result, that unstructured form of work may remain a dream G This groundbreaking idea has become the norm for millions of us to this day, whether we are architects or economists, agronomists or oculists, because modern offices are based on exactly the same principles They are places where you go in order to work for specific hours, using facilities and equipment provided by your employer to a job, for a wage Trang 6/8 - Mã đề thi 209 Word formation: Use the words on the right of the text, listed 1-10, to form a word that fits in the same numbered space in the text (1 pt) The benefits of a Mediterranean Diet People who (0) generally stick to a Mediterranean diet tend to be happier in GENERAL life This is the conclusion of a new report published in a (00)medical journal The 00 MEDICINE authors say a diet that is rich in vegetables, fruits, nuts, whole grains and fish is (69) _ in preventing mental health issues such as depression This may explain 69 INSTRUMENT why people who live in Mediterranean countries are more relaxed than those Europeans who have (70) _ eating habits There are far fewer psychological 70 HEALTHY (71) _ in these countries and scientists believe this could be attributed to the 71.ORDER diet The new research supports previous studies that suggested olive oil protects against depression No Italian, Spanish or Greek meal is complete without olive oil (72) _ working at a Spanish university asked 10,000 people to keep track 72 INVESTIGATE of what they ate The scientists observed (73) _ habits and instances of 73 DIET depression for four years They discovered there was a thirty per cent lower risk of developing depression in people who (74) _ followed the Mediterranean diet 74 CONSISTENT The research team says they are still (75) _why this diet can significantly 75 SURELY reduce the (76) _ of depression They said the diet could boost blood vessel 76 LIKELY performance and increase the body's (77) _ to produce oxygen Both these 77 ABLE things make the brain and heart perform better If our mind and body are well, it seems that we will (78) _ be happier 78 NATURE Open Cloze: Complete the text Use only one word for each gap (2 pts) Western civilisation’s own wild carnivore As human housing sprawls across what was only (relatively) recently forest and farmland, foxes discover city life, and come in from the cold At the last official estimation by the United Nations Population Fund in 2011, the human population was thought to exceed seven billion Over 50 per cent of humans are urbanite – dwelling in cities or towns built by humans for humans, meaning that a large (79) _ of our planet is urbanised – transformed to suit our needs, not (80) _ of wildlife Even the wildest-looking parks and gardens found inside human habitats are very (81) _ from naturally-occurring rough grass and woodland that was traditionally the home of the ubiquitous red fox If (82) _, the fox’s legendary instinct for outwitting people is becoming far more fact than fiction in the current day and age While we’ve invited their close cousins, dogs, to share our homes and conveniences, foxes have taken it upon (83) _ to join us, cunningly making use of our waste, learning to (84) _ in the shadows and mapping our sleeping cities as new frontiers to adapt to and occupy Rarely seen during the day, red foxes and their cousins, the supposedly more primitive grey foxes, generally patrol gardens and alleyways in the (85) _ of night Their excellent hearing and sharp (86) _ of smell mean that a fleet-footed retreat happens long before any humans arrive on the scene Most fox activity is noticed via unsecured bin-contents, scattered by marauding scavengers, pungent scent markings and dug-out entry points under garden fences Posing little to no threat (87) _ domestic animals like cats, it’s likely that they (88) _ less welcome urban invaders such as rats and mice well in check Just another attractive prospect for foxes that are looking to leave the countryside for an inviting life within the concrete jungle Distinguished desert-dwellers Making a living in an evaporative environment is notoriously tough Despite this, all of the major hot deserts sustain species of fox Animals adapted to the lack of water and fluctuating extremes of temperature that define desert regions, are collectively (89) _ as xerocoles The zoologist Joel Asaph Allen developed a theory – now (90) _ accepted as a biological rule – as long (91) _ as 1877, that stated the body shape and proportions of mammals and birds vary (92) _ to the temperature of the habitat they live in Several species of (93) _ foxes (the genus Vulpes) as well as closely related Zorros or false foxes (genus Lycalopex) show Allen’s (94) _ in action very well For instance, in the Arabian and Syrian (95) _, you can actually find red foxes, but over a relatively short time (100 years) the individuals who pushed into deep-desert have developed the large ears and reduced body-size of more anciently adapted relatives also (96) _ in the area; true desert specialists such as Rüppell’s (sand) fox and Blanford’s fox Trang 7/8 - Mã đề thi 209 Across the Arabian Peninsula and African continent, including the Sahara, you’ll find the (97) _’s smallest species of fox The tiny fennec fox is a true desert animal; so much so that it is the only Saharan carnivore that can survive in this environment (98) _ the need to drink any water at all Sentence transformation: Complete the second sentence so that it has a similar meaning to the first sentence, using the word given Do not change the word given You must use between THREE and EIGHT words, including the word given (2 pts) 99 They really loved him, but he seemingly failed to as expected SEEMED Much _ them down 100 Although they were small, such payments were certainly thought worth collecting HAVE However thought worth collecting 101 She was so disappointed that all life seemed to drain from her GREAT So all life seemed to drain from her 102 Football is so important to Scotland that disappointment is inevitable ATTACHES Such football that disappointment is inevitable 103 George and Elizabeth were just going to bed when they heard a knock on the door POINT George and Elizabeth heard a knock on the door to bed 104 If you want to be nice and understanding in a conflict you will need to try much harder EFFORT Being nice and understanding in a conflict your part 105 Police and other emergency responders were obliged to break the door down to get into the residence FORCE Police and other emergency responders _ the residence 106 Your ability to make decisions quickly and adapt makes you a survivor FEET It and adapt that makes you a survivor 107 British writers and artists had a lot of problems in the period mainly because there was no funding BURDEN It was _ for British writers and artists in this period 108 He did not look further back, so he didn’t see the referee waving play on HAVE Had _ the referee waving play on Error Identification and Correction: Identify the five mistakes in the following passage and correct them (0.5 pt) Line Ourselves and our friends Most of us have friends as close as family, who, at a pinch, we’d call at am for consolation or congratulations because we know they won't resent us They’re almost part of us, and we regale them confidently in our troubles and triumphs But while I love these Pour Your Heart Out friends, I also need the energy of my Let’s Party friends These friends care about a different level – less intense, less deep – but they still care And such friendships are important ‘With some friends, you want to be playable rather than deeply disclosing,' says psychotherapist Susie Orbach 'There's not just a relief to them that you won't give chapter and verse, it’s a relief to you It's healthy to have lots of different friends at different levels of intimacy because not only it is impossible to be close to everyone, it’s also undesirable You need the full 10 spectrum This is the only way you can experiment with different parts of yourself.’ - HẾT Trang 8/8 - Mã đề thi 209 ... also undesirable You need the full 10 spectrum This is the only way you can experiment with different parts of yourself.’ - HẾT Trang 8/8 - Mã đề thi 209 ... emphasise the role of other people in the experiences we have Trang 3/8 - Mã đề thi 209 Question 41: According to the third paragraph, déjà vu seems to be caused by A an experience arousing an... their shopping experiences Trang 4/8 - Mã đề thi 209 B D If the employee gives good customer service on the phone, the initial greeting will be courteous This makes the client feel comfortable In

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