Task 1. Work with a partner. Imagine that you have been using some of the services provided by Thanh Ba Post Office (you have learnt about this post office in Reading section). Discuss the things that may make you satisfied (or dissatisfied) with the services there. The ideas below might be useful to you. (Làm việc với một bạn cùng học. Hãy tưởng tượng rằng bạn đã được sử dụng một số dịch vụ Bưu điện Thanh Ba cung cấp (bạn đã học về bưu điện này trong phần Reading). Thảo luận về những điều mà có thể làm cho bạn hài lòng (không hài lòng) với các dịch vụ có. Những ý tưởng dưới đây có thể có ích cho hạn.) Hướng dẫn giải: The opening hours of the post office: It is too early when closing at 9 p.m. It would be much better if the post office opened until 11 p.m so that customers can have access to the services. The quality of the equipment: Thanh Ba Post Office is a wellequipped and reliable
Task Work with a partner Imagine that you have been using some of the services provided by Thanh Ba Post Office (you have learnt about this post office in Reading section) Discuss the things that may make you satisfied (or dissatisfied) with the services there The ideas below might be useful to you (Làm việc với bạn học Hãy tưởng tượng bạn sử dụng số dịch vụ Bưu điện Thanh Ba cung cấp (bạn học bưu điện phần Reading) Thảo luận điều mà làm cho bạn hài lòng (khơng hài lòng) với dịch vụ có Những ý tưởng có ích cho hạn.) Hướng dẫn giải: - The opening hours of the post office: It is too early when closing at p.m It would be much better if the post office opened until 11 p.m so that customers can have access to the services - The quality of the equipment: Thanh Ba Post Office is a well-equipped and reliable address for the postal and telecommunication needs - The security conditions of the post office: The parking area of Thanh Ba Post Office is not a good and security place/ Although the parking area is large, it has no security-guards - The attitude of the staff: The staff are always helpful and polite to the customers Task After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighborhood to write letters to him describing the quality of the services they have received Write such a letter, using the ideas you discussed in he Task (Sau năm hoạt động, Giám đốc Bưu điện Thanh Ba mời cư dân khu phố viết thư cho ông mô tả chất lượng dịch vụ mà họ nhận Viết thư vậy, cách sử dụng ý tưởng mà bạn thảo luận Task 1.) Hướng dẫn giải: Dear Sir, I have been using the services provided by Thanh Ba Post Office for years and I am in response to your call for customers to express their satisfaction or dissatisfaction towards the post office services Like many other customers, I find your post office a well equipped and reliable address Firstly, I’m impressed by your spacious place for transaction, the seats are clean Nine telephone boxes are always available so customers not have to wait to make their call More interestingly, I am satisfied with the price of the services Although the packing area is large, it has no security guards and I sometimes feel insecure when leaving my motorbike there And the last point I would like to comment on is the opening hours of the post office I think it would be better if the post office opens until 11 p.m so that customers can have more access to your services I know that you and your staff have done so far for the developmem of the post office This letter is written in the hope that your post office will be a better place Yours faithfully, Nguyen Le Ha ... the opening hours of the post office I think it would be better if the post office opens until 11 p.m so that customers can have more access to your services I know that you and your staff have